세계의 대기열 관리 시스템 시장 : 제공별, 전개 모델별, 모드별, 용도별, 업종별, 지역별(2025-2033년)

The global queue management system market size reached USD 598.4 Million in 2024. Looking forward, IMARC Group expects the market to reach USD 861.3 Million by 2033, exhibiting a growth rate (CAGR) of 3.92% during 2025-2033. The growing adoption in the healthcare industry for handling patient queries easily and avoiding the spread of diseases, increasing utilization to enhance customer engagement, and rising demand to manage customer traffic represent some of the key factors driving the market.

Queue management system is a software-based solution that is designed to streamline the process of managing and organizing queues. It generates data and analytics on queue performance and patterns, customer flow and behavior, and service metrics. It provides real-time updates on queue wait times and manages customer interactions. It also offers increased service transparency and reduces uncertainty or frustration among individuals during the waiting period. It increases customer loyalty and retention rates and improves personalization of service delivery. Queue management system assists in improving customer experience, optimizing service efficiency, and decreasing waiting time. It aids in enhancing staff productivity by allowing staff members to focus more on guiding customers. Besides this, it is beneficial in increasing profitability of a business and streamlining communications. As a result, queue management system is widely employed in the healthcare, IT and telecom, travel and hospitality, and energy and utilities industries across the globe.

Queue Management System Market Trends:

At present, the rising adoption of queue management systems in the healthcare industry for handling patient queries easily and avoiding spread of diseases among individuals represents one of the key factors supporting the growth of the market. Besides this, the growing demand for queue management systems to manage customer traffic and movement to boost productivity in a store is positively influencing the market. Additionally, the increasing utilization of queue management systems to enhance customer engagement is offering lucrative growth opportunities to industry investors. Apart from this, there is a rise in the demand for cost-effective and efficient queue solutions that save time for individuals across the globe. This, coupled with the increasing adoption of queue management systems to avoid store overcrowding, is impelling the growth of the market. In addition, the rising emergence of advanced technologies, such as artificial intelligence (AI) and analytics, that provide real-time alerts and notifications is contributing to the growth of the market. Moreover, the growing demand for queue management systems to identify customer flow that helps in improving decision-making is offering a favorable market outlook. Furthermore, the rising adoption of automated queue management systems that automatically request customers to move forward to the next accessible counter is propelling the growth of the market.

Key Market Segmentation:

Offering Insights:

• Solution
• Hardware
• Software
• Service
• Professional Service
• Managed Service

Deployment Model Insights:

• On-premises
• Cloud-based

Mode Insights:

• Virtual Queuing
• Linear Queuing

Application Insights:

• Reporting and Analytics
• Real-Time Monitoring
• Appointment Management
• Customer Service
• Query Handling
• In-Store Management
• Others

Industry Vertical Insights:

• BFSI
• Retail and Consumer Goods
• Healthcare and Life Sciences
• Government and Public Sector
• IT and Telecom
• Travel and Hospitality
• Energy and Utilities
• Others

Regional Insights:

• North America
• United States
• Canada
• Asia Pacific
• China
• Japan
• India
• South Korea
• Australia
• Indonesia
• Others
• Europe
• Germany
• France
• United Kingdom
• Italy
• Spain
• Russia
• Others
• Latin America
• Brazil
• Mexico
• Others
• Middle East and Africa
• The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for queue management system. Some of the factors driving the North America queue management system market included the growing adoption to manage large customer queues, presence of various market players, increasing introduction of advanced technologies in the region, etc.

Competitive Landscape:

• The report has also provided a comprehensive analysis of the competitive landscape in the global queue management system market. Detailed profiles of all major companies have been provided. Some of the companies covered include Advantech Co. Ltd., AKIS Technologies UAB, ATT Systems Group, Aurionpro Solutions Limited, Awebstar Technologies Pte Ltd., MaliaTec (Malia Group), QLess Inc., Q-Matic AB, Q-nomy Inc., Qudini Limited (Verint Systems Inc.), Skiplino, XIPHIAS Software Technologies Pvt. Ltd., Xtreme Media Pvt. Ltd, etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report:

• How has the global queue management system market performed so far, and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global queue management system market?
• What is the impact of each driver, restraint, and opportunity on the global queue management system market?
• What are the key regional markets?
• Which countries represent the most attractive queue management system market?
• What is the breakup of the market based on the offering?
• Which is the most attractive offering in the queue management system market?
• What is the breakup of the market based on the deployment model?
• Which is the most attractive deployment model in the queue management system market?
• What is the breakup of the market based on the mode?
• Which is the most attractive mode in the queue management system market?
• What is the breakup of the market based on the application?
• Which is the most attractive application in the queue management system market?
• What is the breakup of the market based on the industry vertical?
• Which is the most attractive industry vertical in the queue management system market?
• What is the competitive structure of the global queue management system market?
• Who are the key players/companies in the global queue management system market?

Table of Contents

1 Preface

2 Scope and Methodology

• 2.1 Objectives of the Study
• 2.2 Stakeholders
• 2.3 Data Sources
  • 2.3.1 Primary Sources
  • 2.3.2 Secondary Sources
• 2.4 Market Estimation
  • 2.4.1 Bottom-Up Approach
  • 2.4.2 Top-Down Approach
• 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

• 4.1 Overview
• 4.2 Key Industry Trends

5 Global Queue Management System Market

• 5.1 Market Overview
• 5.2 Market Performance
• 5.3 Impact of COVID-19
• 5.4 Market Forecast

6 Market Breakup by Offering

• 6.1 Solution
  • 6.1.1 Market Trends
  • 6.1.2 Key Segments
    • 6.1.2.1 Hardware
    • 6.1.2.2 Software
  • 6.1.3 Market Forecast
• 6.2 Service
  • 6.2.1 Market Trends
  • 6.2.2 Key Segments
    • 6.2.2.1 Professional Service
    • 6.2.2.2 Managed Service
  • 6.2.3 Market Forecast

7 Market Breakup by Deployment Model

• 7.1 On-premises
  • 7.1.1 Market Trends
  • 7.1.2 Market Forecast
• 7.2 Cloud-based
  • 7.2.1 Market Trends
  • 7.2.2 Market Forecast

8 Market Breakup by Mode

• 8.1 Virtual Queuing
  • 8.1.1 Market Trends
  • 8.1.2 Market Forecast
• 8.2 Linear Queuing
  • 8.2.1 Market Trends
  • 8.2.2 Market Forecast

9 Market Breakup by Application

• 9.1 Reporting and Analytics
  • 9.1.1 Market Trends
  • 9.1.2 Market Forecast
• 9.2 Real-Time Monitoring
  • 9.2.1 Market Trends
  • 9.2.2 Market Forecast
• 9.3 Appointment Management
  • 9.3.1 Market Trends
  • 9.3.2 Market Forecast
• 9.4 Customer Service
  • 9.4.1 Market Trends
  • 9.4.2 Market Forecast
• 9.5 Query Handling
  • 9.5.1 Market Trends
  • 9.5.2 Market Forecast
• 9.6 In-Store Management
  • 9.6.1 Market Trends
  • 9.6.2 Market Forecast
• 9.7 Others
  • 9.7.1 Market Trends
  • 9.7.2 Market Forecast

10 Market Breakup by Industry Vertical

• 10.1 BFSI
  • 10.1.1 Market Trends
  • 10.1.2 Market Forecast
• 10.2 Retail and Consumer Goods
  • 10.2.1 Market Trends
  • 10.2.2 Market Forecast
• 10.3 Healthcare and Life Sciences
  • 10.3.1 Market Trends
  • 10.3.2 Market Forecast
• 10.4 Government and Public Sector
  • 10.4.1 Market Trends
  • 10.4.2 Market Forecast
• 10.5 IT and Telecom
  • 10.5.1 Market Trends
  • 10.5.2 Market Forecast
• 10.6 Travel and Hospitality
  • 10.6.1 Market Trends
  • 10.6.2 Market Forecast
• 10.7 Energy and Utilities
  • 10.7.1 Market Trends
  • 10.7.2 Market Forecast
• 10.8 Others
  • 10.8.1 Market Trends
  • 10.8.2 Market Forecast

11 Market Breakup by Region

• 11.1 North America
  • 11.1.1 United States
    • 11.1.1.1 Market Trends
    • 11.1.1.2 Market Forecast
  • 11.1.2 Canada
    • 11.1.2.1 Market Trends
    • 11.1.2.2 Market Forecast
• 11.2 Asia-Pacific
  • 11.2.1 China
    • 11.2.1.1 Market Trends
    • 11.2.1.2 Market Forecast
  • 11.2.2 Japan
    • 11.2.2.1 Market Trends
    • 11.2.2.2 Market Forecast
  • 11.2.3 India
    • 11.2.3.1 Market Trends
    • 11.2.3.2 Market Forecast
  • 11.2.4 South Korea
    • 11.2.4.1 Market Trends
    • 11.2.4.2 Market Forecast
  • 11.2.5 Australia
    • 11.2.5.1 Market Trends
    • 11.2.5.2 Market Forecast
  • 11.2.6 Indonesia
    • 11.2.6.1 Market Trends
    • 11.2.6.2 Market Forecast
  • 11.2.7 Others
    • 11.2.7.1 Market Trends
    • 11.2.7.2 Market Forecast
• 11.3 Europe
  • 11.3.1 Germany
    • 11.3.1.1 Market Trends
    • 11.3.1.2 Market Forecast
  • 11.3.2 France
    • 11.3.2.1 Market Trends
    • 11.3.2.2 Market Forecast
  • 11.3.3 United Kingdom
    • 11.3.3.1 Market Trends
    • 11.3.3.2 Market Forecast
  • 11.3.4 Italy
    • 11.3.4.1 Market Trends
    • 11.3.4.2 Market Forecast
  • 11.3.5 Spain
    • 11.3.5.1 Market Trends
    • 11.3.5.2 Market Forecast
  • 11.3.6 Russia
    • 11.3.6.1 Market Trends
    • 11.3.6.2 Market Forecast
  • 11.3.7 Others
    • 11.3.7.1 Market Trends
    • 11.3.7.2 Market Forecast
• 11.4 Latin America
  • 11.4.1 Brazil
    • 11.4.1.1 Market Trends
    • 11.4.1.2 Market Forecast
  • 11.4.2 Mexico
    • 11.4.2.1 Market Trends
    • 11.4.2.2 Market Forecast
  • 11.4.3 Others
    • 11.4.3.1 Market Trends
    • 11.4.3.2 Market Forecast
• 11.5 Middle East and Africa
  • 11.5.1 Market Trends
  • 11.5.2 Market Breakup by Country
  • 11.5.3 Market Forecast

12 Drivers, Restraints, and Opportunities

• 12.1 Overview
• 12.2 Drivers
• 12.3 Restraints
• 12.4 Opportunities

13 Value Chain Analysis

14 Porters Five Forces Analysis

• 14.1 Overview
• 14.2 Bargaining Power of Buyers
• 14.3 Bargaining Power of Suppliers
• 14.4 Degree of Competition
• 14.5 Threat of New Entrants
• 14.6 Threat of Substitutes

15 Price Analysis

16 Competitive Landscape

• 16.1 Market Structure
• 16.2 Key Players
• 16.3 Profiles of Key Players
  • 16.3.1 Advantech Co. Ltd.
    • 16.3.1.1 Company Overview
    • 16.3.1.2 Product Portfolio
    • 16.3.1.3 Financials
  • 16.3.2 AKIS Technologies UAB
    • 16.3.2.1 Company Overview
    • 16.3.2.2 Product Portfolio
  • 16.3.3 ATT Systems Group
    • 16.3.3.1 Company Overview
    • 16.3.3.2 Product Portfolio
  • 16.3.4 Aurionpro Solutions Limited
    • 16.3.4.1 Company Overview
    • 16.3.4.2 Product Portfolio
    • 16.3.4.3 Financials
  • 16.3.5 Awebstar Technologies Pte Ltd.
    • 16.3.5.1 Company Overview
    • 16.3.5.2 Product Portfolio
  • 16.3.6 MaliaTec (Malia Group)
    • 16.3.6.1 Company Overview
    • 16.3.6.2 Product Portfolio
  • 16.3.7 QLess Inc.
    • 16.3.7.1 Company Overview
    • 16.3.7.2 Product Portfolio
  • 16.3.8 Q-Matic AB
    • 16.3.8.1 Company Overview
    • 16.3.8.2 Product Portfolio
  • 16.3.9 Q-nomy Inc.
    • 16.3.9.1 Company Overview
    • 16.3.9.2 Product Portfolio
  • 16.3.10 Qudini Limited (Verint Systems Inc.)
    • 16.3.10.1 Company Overview
    • 16.3.10.2 Product Portfolio
  • 16.3.11 Skiplino
    • 16.3.11.1 Company Overview
    • 16.3.11.2 Product Portfolio
  • 16.3.12 XIPHIAS Software Technologies Pvt. Ltd.
    • 16.3.12.1 Company Overview
    • 16.3.12.2 Product Portfolio
  • 16.3.13 Xtreme Media Pvt. Ltd
    • 16.3.13.1 Company Overview
    • 16.3.13.2 Product Portfolio

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.