세계의 시민 서비스용 AI 시장 - 규모, 점유율, 동향 분석 보고서 : 컴포넌트별, 기술별, 전개별, 용도별, 지역별, 부문별 예측(2024-2030년)

Citizen Services AI Market Size & Trends

The global citizen services AI market size was estimated at USD 9.32 billion in 2023 and is projected to grow at a CAGR of 44.4% from 2024 to 2030. The market is experiencing robust growth primarily due to governments' increasing focus on enhancing operational efficiency and reducing costs through technological advancements. AI solutions enable the automation of mundane and repetitive tasks that traditionally require significant human resources, such as data entry, document processing, and customer support.

By deploying AI-driven virtual assistants and chatbots, governments can streamline service delivery processes, optimize resource allocation, and achieve substantial cost savings in administrative operations. These technologies operate round-the-clock, ensuring citizens have access to services and information anytime, anywhere, without the constraints of traditional office hours. Moreover, AI enhances decision-making by providing data-driven insights into service utilization trends and citizen preferences, enabling governments to allocate resources more effectively and respond promptly to citizen needs. AI's role in operational efficiency improves service delivery speed and accuracy and frees up human employees to focus on more complex tasks that require critical thinking and creativity.

Citizen Services AI solutions are transforming government-citizen interactions by significantly enhancing engagement and accessibility. AI technologies like natural language processing (NLP) and machine learning algorithms enable virtual assistants to seamlessly communicate with citizens across digital platforms. These AI-driven interfaces deliver personalized responses to citizen queries, provide real-time updates on government services, and simplify navigation through complex procedures. By deploying AI, governments ensure inclusivity by meeting diverse linguistic preferences and accessibility requirements, thereby fostering greater trust and satisfaction among citizens. Moreover, AI enhances service accessibility by offering consistent and reliable information 24/7, thereby reducing waiting times and enhancing overall service efficiency. The proactive approach of AI-driven citizen engagement not only improves user experience but also enhances transparency and accountability in government operations, reinforcing democratic governance frameworks.

The growth of the citizen market is also driven by governments' imperative to uphold stringent security standards and regulatory compliance in digital governance. As governments increasingly digitize their service delivery models, the volume and complexity of digital interactions grow, presenting new challenges related to cybersecurity and data privacy. AI technologies play a pivotal role in mitigating these risks by continuously monitoring and analyzing vast amounts of data for potential threats and vulnerabilities. AI-powered cybersecurity solutions can detect anomalies, identify malicious activities, and respond proactively to cyber threats before they escalate. Moreover, AI algorithms enhance predictive analytics capabilities, enabling governments to forecast and mitigate risks associated with data breaches and cybersecurity incidents. By integrating AI-driven security measures, governments can strengthen their resilience against cyberattacks, safeguard sensitive citizen information, and uphold trust in digital government services.

Global Citizen Services AI Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global citizen services AI market report based on component, technology, deployment, application, and region.

• Component Outlook (Revenue, USD Million, 2018 - 2030)
• Solution
• Services
• Technology Outlook (Revenue, USD Million, 2018 - 2030)
• Machine Learning
• Natural Language Processing
• Image Processing
• Face Recognition
• Others
• Deployment Outlook (Revenue, USD Million, 2018 - 2030)
• Cloud
• On-premises
• Application Outlook (Revenue, USD Million, 2018 - 2030)
• Healthcare
• Transportation
• Government & Public Sector
• Energy & Utility
• Others
• Regional Outlook (Revenue, USD Million, 2018 - 2030)
• North America

U.S.

Canada

Mexico

• Europe

UK

Germany

France

• Asia Pacific

China

Japan

India

South Korea

Australia

• Latin America

Brazil

• Middle East and Africa (MEA)

KSA

UAE

South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definition
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Citizen Services AI market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Industry Challenge
• 3.3. Citizen Services AI market Analysis Tools
  • 3.3.1. Porter's Five Forces Analysis
  • 3.3.2. PESTEL Analysis

Chapter 4. Citizen Services AI market: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Citizen Services AI market: Component Movement Analysis, USD Million, 2023 & 2030
• 4.3. Solution
  • 4.3.1. Solution Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 4.4. Services
  • 4.4.1. Services Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 5. Citizen Services AI market: Technology Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Citizen Services AI market: Technology Movement Analysis, USD Million, 2023 & 2030
• 5.3. Machine Learning
  • 5.3.1. Machine Learning Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.4. Natural Language Processing
  • 5.4.1. Natural Language Processing Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.5. Image Processing
  • 5.5.1. Image Processing Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.6. Natural Language Processing
  • 5.6.1. Natural Language Processing Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.7. Face Recognition
  • 5.7.1. Face Recognition Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 5.8. Others
  • 5.8.1. Others Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 6. Citizen Services AI market: Deployment Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Citizen Services AI market: Deployment Movement Analysis, USD Million, 2023 & 2030
• 6.3. Cloud
  • 6.3.1. Cloud Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 6.4. On-premises
  • 6.4.1. On-premises Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 7. Citizen Services AI market: Application Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Citizen Services AI market: Application Movement Analysis, USD Million, 2023 & 2030
• 7.3. Healthcare
  • 7.3.1. Healthcare Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.4. Transportation
  • 7.4.1. Transportation Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.5. Government & Public Sector
  • 7.5.1. Government & Public Sector Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.6. Energy & Utility
  • 7.6.1. Energy & Utility Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)
• 7.7. Others
  • 7.7.1. Others Citizen Services AI market Revenue Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 8. Citizen Services AI market: Regional Estimates & Trend Analysis

• 8.1. Citizen Services AI market Share, By Region, 2023 & 2030, USD Million
• 8.2. North America
  • 8.2.1. North America Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.2. U.S.
    • 8.2.2.1. U.S. Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.3. Canada
    • 8.2.3.1. Canada Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.2.4. Mexico
    • 8.2.4.1. Mexico Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.3. Europe
  • 8.3.1. Europe Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.2. UK
    • 8.3.2.1. UK Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.3. Germany
    • 8.3.3.1. Germany Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.3.4. France
    • 8.3.4.1. France Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.4. Asia Pacific
  • 8.4.1. Asia Pacific Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.2. China
    • 8.4.2.1. China Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.3. Japan
    • 8.4.3.1. Japan Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.4. India
    • 8.4.4.1. India Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.5. South Korea
    • 8.4.5.1. South Korea Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.4.6. Australia
    • 8.4.6.1. Australia Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.5. Latin America
  • 8.5.1. Latin America Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.5.2. Brazil
    • 8.5.2.1. Brazil Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
• 8.6. Middle East and Africa
  • 8.6.1. Middle East and Africa Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.2. KSA
    • 8.6.2.1. KSA Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.3. UAE
    • 8.6.3.1. UAE Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)
  • 8.6.4. South Africa
    • 8.6.4.1. South Africa Citizen Services AI market Estimates and Forecasts, 2018 - 2030 (USD Million)

Chapter 9. Competitive Landscape

• 9.1. Company Categorization
• 9.2. Company Market Positioning
• 9.3. Participant's Overview
• 9.4. Financial Performance
• 9.5. Component Benchmarking
• 9.6. Company Heat Map Analysis
• 9.7. Strategy Mapping
• 9.8. Company Profiles/Listing
  • 9.8.1. Accenture
    • 9.8.1.1. Participant's Overview
    • 9.8.1.2. Financial Performance
    • 9.8.1.3. Product Benchmarking
    • 9.8.1.4. Recent Developments
  • 9.8.2. Amazon Web Services (AWS)
    • 9.8.2.1. Participant's Overview
    • 9.8.2.2. Financial Performance
    • 9.8.2.3. Product Benchmarking
    • 9.8.2.4. Recent Developments
  • 9.8.3. DUOS Living, Inc.
    • 9.8.3.1. Participant's Overview
    • 9.8.3.2. Financial Performance
    • 9.8.3.3. Product Benchmarking
    • 9.8.3.4. Recent Developments
  • 9.8.4. Google LLC
    • 9.8.4.1. Participant's Overview
    • 9.8.4.2. Financial Performance
    • 9.8.4.3. Product Benchmarking
    • 9.8.4.4. Recent Developments
  • 9.8.5. International Business Machines Corporation (IBM)
    • 9.8.5.1. Participant's Overview
    • 9.8.5.2. Financial Performance
    • 9.8.5.3. Product Benchmarking
    • 9.8.5.4. Recent Developments
  • 9.8.6. Microsoft
    • 9.8.6.1. Participant's Overview
    • 9.8.6.2. Financial Performance
    • 9.8.6.3. Product Benchmarking
    • 9.8.6.4. Recent Developments
  • 9.8.7. Oracle Corporation
    • 9.8.7.1. Participant's Overview
    • 9.8.7.2. Financial Performance
    • 9.8.7.3. Product Benchmarking
    • 9.8.7.4. Recent Developments
  • 9.8.8. Palantir Technologies
    • 9.8.8.1. Participant's Overview
    • 9.8.8.2. Financial Performance
    • 9.8.8.3. Product Benchmarking
    • 9.8.8.4. Recent Developments
  • 9.8.9. Salesforce, Inc.
    • 9.8.9.1. Participant's Overview
    • 9.8.9.2. Financial Performance
    • 9.8.9.3. Product Benchmarking
    • 9.8.9.4. Recent Developments
  • 9.8.10. SAP SE
    • 9.8.10.1. Participant's Overview
    • 9.8.10.2. Financial Performance
    • 9.8.10.3. Product Benchmarking
    • 9.8.10.4. Recent Developments