케이스 매니지먼트 소프트웨어 시장 규모, 점유율 및 동향 분석 보고서 : 구성요소별, 배포 형태별, 기업 규모별, 최종 용도별, 지역별, 부문별 예측(2024-2030년)

Case Management Software Market Trends:

The global case management software market size was estimated at USD 7.32 billion in 2023 and is anticipated to grow at a CAGR of 11.2% from 2024 to 2030. The market is experiencing significant growth, driven by the increasing adoption of digital tools in healthcare and the rise in demand for streamlined workflow solutions across industries. The growing need for efficient healthcare case management solutions to handle complex patient cases and regulatory compliance and the surge in demand from enterprises for automated workflows to enhance customer service and reduce operational costs are pushing organizations to adopt advanced case management software, raising innovation and expansion in the global market.

The increasing integration of artificial intelligence (AI) and machine learning (ML) in case management solutions is improving decision-making processes and boosting efficiency. Rising regulatory pressures across sectors such as banking, insurance, and government are pushing organizations to adopt case management systems for better compliance and risk management.

The market in the public sector is witnessing substantial growth, driven by the increasing need for efficient and transparent management of complex cases such as social services, legal matters, and public administration. Public sector organizations, often dealing with large volumes of citizens' requests, welfare cases, and compliance requirements, are adopting case management solutions to streamline their operations and ensure timely service delivery. The pressure to improve accountability, enhance citizen engagement, and meet regulatory demands is pushing governments to implement digital tools that centralize case information and facilitate seamless communication across departments. In December 2023, in partnership with the U.S. Department of State's Bureau of International Narcotics and Law Enforcement Affairs (INL), the Judiciary of Guyana introduced the Court Case Management System (CCMS). Developed by the National Center for State Courts in collaboration with Guyana's Judiciary, this system aims to modernize court operations by shifting from manual to automated case management. Implementing CCMS will enhance magistrates' courts' efficiency, transparency, and effectiveness, reducing case backlogs and delays while boosting public trust and confidence in the justice system.

Global Case Management Software Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the global case management software market report based on component, enterprise size, end-use, and region.

• Component Outlook (Revenue, USD Billion, 2018 - 2030)
• Solution
• Service
  • Managed Services
  • Professional Services
• Deployment Outlook (Revenue, USD Billion, 2018 - 2030)
• On-premise
• Cloud
• Enterprise Size Outlook (Revenue, USD Billion, 2018 - 2030)
• SMEs
• Large Enterprises
• End-use Outlook (Revenue, USD Billion, 2018 - 2030)
• Telecom and IT
• Retail
• Government
• Healthcare
• BFSI
• Manufacturing
• Other
• Regional Outlook (Revenue, USD Billion, 2018 - 2030)
• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • France
• Asia Pacific
  • China
  • India
  • Japan
  • South Korea
  • Australia
• Latin America
  • Brazil
• Middle East & Africa
  • UAE
  • Kingdom of Saudi Arabia
  • South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Case management software Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
• 3.4. Case management software Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Case Management Software: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Case Management Software: Component Movement Analysis, 2023 & 2030 (USD Billion)
• 4.3. Solution
  • 4.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 4.4. Services
  • 4.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
    • 4.4.1.1. Managed Services
      • 4.4.1.1.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
    • 4.4.1.2. Professional Services
      • 4.4.1.2.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Case Management Software: Deployment Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Case Management Software: Deployment Movement Analysis, 2023 & 2030 (USD Billion)
• 5.3. On-premise
  • 5.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 5.4. Cloud
  • 5.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Case Management Software: Enterprise Size Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Case Management Software: Enterprise Size Movement Analysis, 2023 & 2030 (USD Billion)
• 6.3. SMEs
  • 6.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 6.4. Large Enterprises
  • 6.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Case Management Software: End Use Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Case Management Software Share by Industry 2023 & 2030 (USD Billion)
• 7.3. Telecom and IT
  • 7.3.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.4. Retail
  • 7.4.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.5. Government
  • 7.5.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.6. Healthcare
  • 7.6.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.7. BFSI
  • 7.7.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.8. Manufacturing
  • 7.8.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)
• 7.9. Others
  • 7.9.1. Market size estimates and forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Case Management Software Market: Regional Estimates & Trend Analysis

• 8.1. Case management software Market Share, By Region, 2023 & 2030 (USD Billion)
• 8.2. North America
  • 8.2.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.2.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.6. U.S.
    • 8.2.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.7. Canada
    • 8.2.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.7.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.2.8. Mexico
    • 8.2.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.2.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.2.8.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.3. Europe
  • 8.3.1. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.2. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.3. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.4. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.5. UK
    • 8.3.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.5.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.5.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.6. Germany
    • 8.3.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.3.7. France
    • 8.3.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.3.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.3.7.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.4. Asia Pacific
  • 8.4.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.4.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.6. China
    • 8.4.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.7. India
    • 8.4.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.7.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.8. Japan
    • 8.4.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.8.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.9. Australia
    • 8.4.9.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.9.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.9.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.4.10. South Korea
    • 8.4.10.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.4.10.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.4.10.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.5. Latin America
  • 8.5.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.5.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.5.6. Brazil
    • 8.5.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.5.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.5.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
• 8.6. Middle East & Africa
  • 8.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 8.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.6. UAE
    • 8.6.6.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.6.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.6.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.7. Saudi Arabia
    • 8.6.7.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.7.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.7.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)
  • 8.6.8. South Africa
    • 8.6.8.1. Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
    • 8.6.8.2. Market estimates and forecast, by component, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.3. Market estimates and forecast, by deployment, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.4. Market estimates and forecast, by enterprise size, 2018 - 2030 (Revenue, USD Billion)
    • 8.6.8.5. Market estimates and forecast, by end use, 2018 - 2030 (Revenue, USD Billion)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Share Analysis
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
  • 9.5.1. Expansion
  • 9.5.2. Mergers & Acquisition
  • 9.5.3. Partnerships & Collaborations
  • 9.5.4. New Product Launches
  • 9.5.5. Research And Development
• 9.6. Company Profiles
  • 9.6.1. AINS, LLC, DBA OPEXUS
    • 9.6.1.1. Participant's Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Recent Developments
  • 9.6.2. Appian
    • 9.6.2.1. Participant's Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Recent Developments
  • 9.6.3. IBM
    • 9.6.3.1. Participant's Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Recent Developments
  • 9.6.4. Hyland Software, Inc.
    • 9.6.4.1. Participant's Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Recent Developments
  • 9.6.5. Microsoft
    • 9.6.5.1. Participant's Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Recent Developments
  • 9.6.6. Newgen Software Technologies Limited
    • 9.6.6.1. Participant's Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Recent Developments
  • 9.6.7. Pegasystems Inc.
    • 9.6.7.1. Participant's Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Recent Developments
  • 9.6.8. Salesforce, Inc.
    • 9.6.8.1. Participant's Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Recent Developments
  • 9.6.9. SAS Institute Inc.
    • 9.6.9.1. Participant's Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Recent Developments
  • 9.6.10. ServiceNow.
    • 9.6.10.1. Participant's Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Recent Developments