IT 서비스 시장 규모, 점유율, 동향 분석 보고서 : 접근 방식별, 유형별, 용도별, 기술별, 전개별, 기업 규모별, 최종 용도별, 지역별, 부문별 예측(2025-2030년)

IT Services Market Growth & Trends:

The global IT services market size is expected to reach USD 2.59 trillion by 2030, according to a new report by Grand View Research, Inc. The market is anticipated to grow at a CAGR of 9.4% from 2025 to 2030. Increasing concerns regarding data security and privacy protection drive the demand for IT services from companies across various industry verticals. Moreover, rising network infrastructure complications are the main impediments to effective data security management, thus driving the requirement for and implementation of IT services. The need for IT infrastructure from SMEs has grown significantly over recent years, boosting market growth. SMEs heavily invest in IT support services across industries, including e-commerce, particularly start-ups such as Indian food ordering and delivery platform Swiggy, whose complete enterprise depends on IT infrastructure.

Businesses of all sizes and industries increasingly provide their employees with digital tools. AI and machine learning (ML) are revolutionizing the market. The vast availability of data empowers AI to analyze extensive datasets, extract valuable insights, and optimize decision-making processes, leading to enhanced personalized customer experiences and streamlined operations. As computing power costs decrease, businesses are adopting AI solutions more affordably, facilitating real-time fraud detection and predictive maintenance. The growing demand for automation drives the implementation of AI and ML in streamlining tasks such as customer service, freeing human resources for more intricate roles, and fueling market expansion. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth.

The increase in demand for cloud services is also driving the industry growth. With governments making substantial investments in the IT industry, the demand for IT support services has increased. One key reason for the widespread popularity of cloud services is their superior data security compared to on-site servers. Cloud storage ensures data integrity and remains impervious to physical threats like theft or building damage. Numerous corporate enterprises have expressed positive experiences with cloud computing's security as it reduces human mistakes. Additionally, cloud computing safeguards the private data of multiple companies.

IT Services Market Report Highlights:

• The reactive IT services segment led the market in 2024. Factors, such as adopting new technologies, software updates, and cybersecurity threats, have led to a higher demand for reactive IT services
• The application management segment held the largest revenue share in 2024 due to factors, such as the rising complexity of enterprise applications, need for improved IT agility & efficiency, and growing demand for mobile applications
• The AI and ML segment held the largest revenue share in 2024. With continuous advancements in AI technology and increasing investment from various industries, the market is witnessing a remarkable transformation and exponential growth
• The on-premises segment held the largest revenue share in 2024. On-premises solutions offer a higher level of control and security over data and applications
• The IT & telecom segment held the largest revenue share in 2024. The telecommunications sector often requires significant IT services support to expand and maintain network infrastructure. For instance, the rollout of 5G networks has driven the demand for IT services in this segment
• North America dominated the market in 2024 accounting for over 35% share of the global revenue. The region, particularly the U.S., has a strong and diverse economy that drives investments in IT services

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definition
• 1.3. Information Procurement
  • 1.3.1. Purchased Database
  • 1.3.2. GVR's Internal Database
  • 1.3.3. Secondary Sources and Third-Party Perspectives
  • 1.3.4. Primary Research
• 1.4. Information Analysis
  • 1.4.1. Data Analysis Models
• 1.5. Market Formulation and Data Visualization
• 1.6. Data Validation and Publishing

Chapter 2. Executive Summary

• 2.1. Market Snapshot
• 2.2. Segment Snapshot
• 2.3. Competitive Landscape Snapshot

Chapter 3. IT Services Market Variables, Trends and Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Industry Challenge
• 3.3. Industry Analysis Tools
  • 3.3.1. PORTER's Analysis
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis
    • 3.3.2.1. Political landscape
    • 3.3.2.2. Economic landscape
    • 3.3.2.3. Social landscape
    • 3.3.2.4. Technological landscape
    • 3.3.2.5. Environmental landscape
    • 3.3.2.6. Legal landscape

Chapter 4. IT Services Market: Approach Estimates and Trend Analysis

• 4.1. IT Services Market, By Approach: Key Takeaways
• 4.2. Approach Movement Analysis and Market Share, 2024 and 2030
• 4.3. Market Estimates and Forecasts, By Approach, 2017 - 2030 (USD Million)
  • 4.3.1. Reactive IT Services
    • 4.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 4.3.2. Proactive IT Services
    • 4.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030(USD Million)

Chapter 5. IT Services Market: Type Estimates and Trend Analysis

• 5.1. IT Services Market, By Type: Key Takeaways
• 5.2. Type Movement Analysis and Market Share, 2024 and 2030
• 5.3. Market Estimates and Forecasts, By Type, 2017 - 2030 (USD Million)
  • 5.3.1. Design & Implementation
    • 5.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 5.3.2. Operations & Maintenance
    • 5.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. IT Services Market: Application Estimates and Trend Analysis

• 6.1. IT Services Market, By Application: Key Takeaways
• 6.2. Application Movement Analysis and Market Share, 2024 and 2030
• 6.3. Market Estimates and Forecasts, By Application, 2017 - 2030 (USD Million)
  • 6.3.1. Systems & Network Management
    • 6.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.3.2. Data Management
    • 6.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.3.3. Application Management
    • 6.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.3.4. Security & Compliance Management
    • 6.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 6.3.5. Others
    • 6.3.5.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. IT Services Market: Technology Estimates and Trend Analysis

• 7.1. IT Services Market, By Technology: Key Takeaways
• 7.2. Technology Movement Analysis and Market Share, 2024 and 2030
• 7.3. Market Estimates and Forecasts, By Technology, 2017 - 2030 (USD Million)
  • 7.3.1. AI & Machine Learning
    • 7.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 7.3.2. Big Data Analytics
    • 7.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 7.3.3. Threat Intelligence
    • 7.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 7.3.4. Others
    • 7.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. IT Services Market: Deployment Estimates and Trend Analysis

• 8.1. IT Services Market, By Deployment: Key Takeaways
• 8.2. Deployment Movement Analysis and Market Share, 2024 and 2030
• 8.3. Market Estimates and Forecasts, By Deployment, 2017 - 2030 (USD Million)
  • 8.3.1. Cloud
    • 8.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.3.2. On-premises
    • 8.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 9. IT Services Market: Enterprise Size Estimates and Trend Analysis

• 9.1. IT Services Market, By Enterprise Size: Key Takeaways
• 9.2. Enterprise Size Movement Analysis and Market Share, 2024 and 2030
• 9.3. Market Estimates and Forecasts, By Enterprise Size, 2017 - 2030 (USD Million)
  • 9.3.1. Small and Medium Enterprises (SMEs)
    • 9.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 9.3.2. Large Enterprises
    • 9.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 10. IT Services Market: End Use Estimates and Trend Analysis

• 10.1. IT Services Market, By End Use: Key Takeaways
• 10.2. End Use Movement Analysis and Market Share, 2024 and 2030
• 10.3. Market Estimates and Forecasts, By End Use, 2017 - 2030 (USD Million)
  • 10.3.1. BFSI
    • 10.3.1.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.2. Government
    • 10.3.2.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.3. Healthcare
    • 10.3.3.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.4. Manufacturing
    • 10.3.4.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.5. Media & Communications
    • 10.3.5.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.6. Retail
    • 10.3.6.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.7. IT & Telecom
    • 10.3.7.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 10.3.8. Others
    • 10.3.8.1. Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 11. IT Services Market: Regional Estimates and Trend Analysis

• 11.1. IT Services Market: Regional Outlook
• 11.2. Regional Marketplaces: Key Takeaways
• 11.3. Market Estimates and Forecasts, by Region, 2017 - 2030 (USD Million)
• 11.4. North America
  • 11.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.4.2. U.S.
    • 11.4.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.4.3. Canada
    • 11.4.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.4.4. Mexico
    • 11.4.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
• 11.5. Europe
  • 11.5.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.5.2. UK
    • 11.5.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.5.3. Germany
    • 11.5.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.5.4. France
    • 11.5.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
• 11.6. Asia Pacific
  • 11.6.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.6.2. China
    • 11.6.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.6.3. Japan
    • 11.6.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.6.4. India
    • 11.6.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.6.5. Australia
    • 11.6.5.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.6.6. South Korea
    • 11.6.6.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
• 11.7. Latin America
  • 11.7.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.7.2. Brazil
    • 11.7.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
• 11.8. Middle East and Africa
  • 11.8.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.8.2. KSA
    • 11.8.2.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.8.3. UAE
    • 11.8.3.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 11.8.4. South Africa
    • 11.8.4.1. Market Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 12. Competitive Landscape

• 12.1. Company Categorization
• 12.2. Company Market Positioning
• 12.3. Company Heat Map Analysis
• 12.4. Company Profiles/Listing
  • 12.4.1. Amazon Web Services, Inc.
    • 12.4.1.1. Company Overview
    • 12.4.1.2. Financial Performance
    • 12.4.1.3. Approach Portfolio
    • 12.4.1.4. Recent Developments/ Strategic Initiatives
  • 12.4.2. Avaya
    • 12.4.2.1. Company Overview
    • 12.4.2.2. Financial Performance
    • 12.4.2.3. Approach Portfolio
    • 12.4.2.4. Recent Developments/ Strategic Initiatives
  • 12.4.3. Cisco Systems, Inc.
    • 12.4.3.1. Company Overview
    • 12.4.3.2. Financial Performance
    • 12.4.3.3. Approach Portfolio
    • 12.4.3.4. Recent Developments/ Strategic Initiatives
  • 12.4.4. DXC Technology Company
    • 12.4.4.1. Company Overview
    • 12.4.4.2. Financial Performance
    • 12.4.4.3. Approach Portfolio
    • 12.4.4.4. Recent Developments/ Strategic Initiatives
  • 12.4.5. Fortinet, Inc.
    • 12.4.5.1. Company Overview
    • 12.4.5.2. Financial Performance
    • 12.4.5.3. Approach Portfolio
    • 12.4.5.4. Recent Developments/ Strategic Initiatives
  • 12.4.6. Hewlett Packard Enterprise Development LP
    • 12.4.6.1. Company Overview
    • 12.4.6.2. Financial Performance
    • 12.4.6.3. Approach Portfolio
    • 12.4.6.4. Recent Developments/ Strategic Initiatives
  • 12.4.7. Huawei Technologies Co., Ltd.
    • 12.4.7.1. Company Overview
    • 12.4.7.2. Financial Performance
    • 12.4.7.3. Approach Portfolio
    • 12.4.7.4. Recent Developments/ Strategic Initiatives
  • 12.4.8. IBM Corporation
    • 12.4.8.1. Company Overview
    • 12.4.8.2. Financial Performance
    • 12.4.8.3. Approach Portfolio
    • 12.4.8.4. Recent Developments/ Strategic Initiatives
  • 12.4.9. Juniper Networks, Inc.
    • 12.4.9.1. Company Overview
    • 12.4.9.2. Financial Performance
    • 12.4.9.3. Approach Portfolio
    • 12.4.9.4. Recent Developments/ Strategic Initiatives
  • 12.4.10. Microsoft
    • 12.4.10.1. Company Overview
    • 12.4.10.2. Financial Performance
    • 12.4.10.3. Approach Portfolio
    • 12.4.10.4. Recent Developments/ Strategic Initiatives
  • 12.4.11. Broadcom (Symantec Corporation)
    • 12.4.11.1. Company Overview
    • 12.4.11.2. Financial Performance
    • 12.4.11.3. Approach Portfolio
    • 12.4.11.4. Recent Developments/ Strategic Initiatives
  • 12.4.12. Oracle
    • 12.4.12.1. Company Overview
    • 12.4.12.2. Financial Performance
    • 12.4.12.3. Approach Portfolio
    • 12.4.12.4. Recent Developments/ Strategic Initiatives