클라우드 정보기술 서비스 관리 시장 규모, 점유율, 동향 분석 리포트 : 컴포넌트별, 기술별, 기업 규모별, 업계별, 지역별, 부문별 예측(2025-2030년)

Cloud ITSM Market Size & Trends:

The global cloud information technology service management market size was estimated at USD 9.01 billion in 2024 and is projected to grow at a CAGR of 17.4% from 2025 to 2030. This growth is driven by the increasing demand for flexible, scalable, and cost-effective IT solutions.

As organizations increasingly adopt digital transformation strategies, cloud-based information technology service management (ITSM) tools are becoming essential to manage complex IT infrastructures efficiently. These solutions offer benefits such as rapid deployment, improved operational efficiency, and enhanced service delivery, which are key drivers for market growth. The rise in remote work and hybrid environments has further accelerated the adoption of cloud ITSM platforms that support decentralized IT operations. Moreover, the growing emphasis on customer experience, automation, and compliance with IT governance frameworks fuels the demand for integrated and intelligent ITSM solutions.

The growth of the cloud ITSM market is primarily driven by the rising adoption of cloud computing across businesses of all sizes. Enterprises are increasingly prioritizing agility, scalability, and reduced infrastructure costs, which cloud-based ITSM platforms enable. Traditional ITSM systems often require heavy upfront investment and ongoing maintenance, whereas cloud ITSM offers a subscription-based model with lower capital expenditure and faster deployment. This shift aligns with the broader trend of digital transformation, where businesses aim to modernize legacy systems and adopt IT solutions that support faster innovation cycles. Moreover, the shift from a product-centric to a service-centric IT model demands tools that support dynamic service delivery, which cloud ITSM platforms facilitate effectively.

The growing complexity of IT environments, especially with the proliferation of hybrid and multi-cloud ecosystems, necessitates more advanced service management capabilities. Cloud ITSM platforms help organizations manage a wide array of IT services, incidents, assets, and changes across distributed infrastructure. As digital services become mission-critical, downtime or service disruptions can have significant operational and financial repercussions. Cloud-based ITSM enables real-time monitoring, incident response automation, and intelligent service workflows, all of which enhance reliability and performance. In sectors such as banking, healthcare, and manufacturing, where regulatory compliance and uninterrupted services are vital, cloud ITSM ensures consistent governance and service continuity.

Global Cloud ITSM Market Report Segmentation

This report forecasts revenue growth at the global, regional, and country levels and provides an analysis of the latest industry trends in each of the sub-segments from 2017 to 2030. For this study, Grand View Research has segmented the global cloud information technology service management (ITSM) market report based on component, technology, enterprise size, vertical, and region.

• Component Outlook (Revenue, USD Million, 2017 - 2030)
• Solution
• Services
• Technology Outlook (Revenue, USD Million, 2017 - 2030)
• Configuration Management
• Performance Management
• Network Management
• Database Management System
• Other Applications
• Enterprise Size Outlook (Revenue, USD Million, 2017 - 2030)
• SMEs
• Large Enterprises
• Vertical Outlook (Revenue, USD Million, 2017 - 2030)
• BFSI
• Healthcare
• Retail & E-Commerce
• IT & Telecom
• Energy & Utilities
• Government
• Others
• Regional Outlook (Revenue, USD Million, 2017 - 2030)
• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• Latin America
  • Brazil
• MEA
  • UAE
  • South Africa
  • KSA

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
• 1.3. Research Methodology
  • 1.3.1. Information Procurement
  • 1.3.2. Information or Data Analysis
  • 1.3.3. Market Formulation & Data Visualization
  • 1.3.4. Data Validation & Publishing
• 1.4. Research Scope and Assumptions
  • 1.4.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Cloud ITSM Market Variables, Trends, & Scope

• 3.1. Market Introduction/Lineage Outlook
• 3.2. Industry Value Chain Analysis
• 3.3. Market Dynamics
  • 3.3.1. Market Drivers Analysis
  • 3.3.2. Market Restraints Analysis
  • 3.3.3. Industry Opportunities
  • 3.3.4. Industry Challenges
• 3.4. Cloud ITSM Market Analysis Tools
  • 3.4.1. Porter's Analysis
    • 3.4.1.1. Bargaining power of the suppliers
    • 3.4.1.2. Bargaining power of the buyers
    • 3.4.1.3. Threats of substitution
    • 3.4.1.4. Threats from new entrants
    • 3.4.1.5. Competitive rivalry
  • 3.4.2. PESTEL Analysis
    • 3.4.2.1. Political landscape
    • 3.4.2.2. Economic and Social landscape
    • 3.4.2.3. Technological landscape
    • 3.4.2.4. Environmental landscape
    • 3.4.2.5. Legal landscape

Chapter 4. Cloud ITSM Market: Component Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Cloud ITSM Market: Component Movement Analysis, 2024 & 2030 (USD Million)
• 4.3. Solution
  • 4.3.1. Solution Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 4.4. Services
  • 4.4.1. Services Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 5. Cloud ITSM Market: Technology Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Cloud ITSM Market: Technology Movement Analysis, 2024 & 2030 (USD Million)
• 5.3. Configuration Management
  • 5.3.1. Configuration Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.4. Performance Management
  • 5.4.1. Performance Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.5. Network Management
  • 5.5.1. Network Management Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.6. Database Management System
  • 5.6.1. Database Management System Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 5.7. Other Applications
  • 5.7.1. Other Applications Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 6. Cloud ITSM Market: Enterprise Size Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Cloud ITSM Market: Enterprise Size Movement Analysis, 2024 & 2030 (USD Million)
• 6.3. SMEs
  • 6.3.1. SMEs Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 6.4. Large Enterprises
  • 6.4.1. Large Enterprises Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 7. Cloud ITSM Market: Vertical Estimates & Trend Analysis

• 7.1. Segment Dashboard
• 7.2. Cloud ITSM Market: Vertical Movement Analysis, 2024 & 2030 (USD Million)
• 7.3. BFSI
  • 7.3.1. BFSI Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.4. Healthcare
  • 7.4.1. Healthcare Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.5. Retail & E-Commerce
  • 7.5.1. Retail & E-Commerce Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.6. IT & Telecom
  • 7.6.1. IT & Telecom Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.7. Energy & Utilities
  • 7.7.1. Energy & Utilities Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.8. Government
  • 7.8.1. Government Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)
• 7.9. Others
  • 7.9.1. Others Market Revenue Estimates and Forecasts, 2017 - 2030 (USD Million)

Chapter 8. Cloud ITSM Market: Regional Estimates & Trend Analysis

• 8.1. Cloud ITSM Market Share, By Region, 2024 & 2030 (USD Million)
• 8.2. North America
  • 8.2.1. North America Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.2.2. North America Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 8.2.3. North America Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 8.2.4. North America Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 8.2.5. North America Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.2.6. U.S.
    • 8.2.6.1. U.S. Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.2.6.2. U.S. Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.2.6.3. U.S. Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.2.6.4. U.S. Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.2.6.5. U.S. Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.2.7. Canada
    • 8.2.7.1. Canada Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.2.7.2. Canada Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.2.7.3. Canada Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.2.7.4. Canada Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.2.7.5. Canada Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.2.8. Mexico
    • 8.2.8.1. Mexico Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.2.8.2. Mexico Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.2.8.3. Mexico Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.2.8.4. Mexico Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.2.8.5. Mexico Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 8.3. Europe
  • 8.3.1. Europe Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.3.2. Europe Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 8.3.3. Europe Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 8.3.4. Europe Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 8.3.5. Europe Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.3.6. UK
    • 8.3.6.1. UK Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.3.6.2. UK Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.3.6.3. UK Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.3.6.4. UK Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.3.6.5. UK Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.3.7. Germany
    • 8.3.7.1. Germany Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.3.7.2. Germany Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.3.7.3. Germany Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.3.7.4. Germany Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.3.7.5. Germany Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.3.8. France
    • 8.3.8.1. France Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.3.8.2. France Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.3.8.3. France Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.3.8.4. France Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.3.8.5. Frace Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 8.4. Asia Pacific
  • 8.4.1. Asia Pacific Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.4.2. Asia Pacific Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 8.4.3. Asia Pacific Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 8.4.4. Asia Pacific Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 8.4.5. Asia Pacific Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.4.6. China
    • 8.4.6.1. China Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.4.6.2. China Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.4.6.3. China Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.4.6.4. China Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.4.6.5. China Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.4.7. Japan
    • 8.4.7.1. Japan Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.4.7.2. Japan Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.4.7.3. Japan Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.4.7.4. Japan Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.4.7.5. Japan Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.4.8. India
    • 8.4.8.1. India Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.4.8.2. India Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.4.8.3. India Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.4.8.4. India Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.4.8.5. India Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.4.9. South Korea
    • 8.4.9.1. South Korea Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.4.9.2. South Korea Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.4.9.3. South Korea Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.4.9.4. South Korea Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.4.9.5. South Korea Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.4.10. Australia
    • 8.4.10.1. Australia Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.4.10.2. Australia Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.4.10.3. Australia Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.4.10.4. Australia Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.4.10.5. Australia Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 8.5. Latin America
  • 8.5.1. Latin America Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.5.2. Latin America Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 8.5.3. Latin America Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 8.5.4. Latin America Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 8.5.5. Latin America Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.5.6. Brazil
    • 8.5.6.1. Brazil Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.5.6.2. Brazil Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.5.6.3. Brazil Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.5.6.4. Brazil Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.5.6.5. Brazil Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
• 8.6. Middle East and Africa
  • 8.6.1. Middle East and Africa Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
  • 8.6.2. Middle East and Africa Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
  • 8.6.3. Middle East and Africa Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
  • 8.6.4. Middle East and Africa Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
  • 8.6.5. Middle East and Africa Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.6.6. KSA
    • 8.6.6.1. KSA Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.6.6.2. KSA Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.6.6.3. KSA Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.6.6.4. KSA Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.6.6.5. KSA Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.6.7. UAE
    • 8.6.7.1. UAE Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.6.7.2. UAE Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.6.7.3. UAE Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.6.7.4. UAE Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.6.7.5. UAE Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)
  • 8.6.8. South Africa
    • 8.6.8.1. South Africa Cloud ITSM Market Estimates and Forecasts, 2017 - 2030 (USD Million)
    • 8.6.8.2. South Africa Cloud ITSM Market Estimates and Forecasts, by Component, 2017 - 2030 (USD Million)
    • 8.6.8.3. South Africa Cloud ITSM Market Estimates and Forecasts, by Technology, 2017 - 2030 (USD Million)
    • 8.6.8.4. South Africa Cloud ITSM Market Estimates and Forecasts, by Enterprise Size, 2017 - 2030 (USD Million)
    • 8.6.8.5. South Africa Cloud ITSM Market Estimates and Forecasts, by Vertical, 2017 - 2030 (USD Million)

Chapter 9. Competitive Landscape

• 9.1. Recent Developments & Impact Analysis by Key Market Participants
• 9.2. Company Categorization
• 9.3. Company Market Positioning
• 9.4. Company Heat Map Analysis
• 9.5. Strategy Mapping
• 9.6. Company Profiles
  • 9.6.1. Atlassian
    • 9.6.1.1. Overview
    • 9.6.1.2. Financial Performance
    • 9.6.1.3. Product Benchmarking
    • 9.6.1.4. Strategic Initiatives
  • 9.6.2. BMC Software, INC
    • 9.6.2.1. Overview
    • 9.6.2.2. Financial Performance
    • 9.6.2.3. Product Benchmarking
    • 9.6.2.4. Strategic Initiatives
  • 9.6.3. Broadcom
    • 9.6.3.1. Overview
    • 9.6.3.2. Financial Performance
    • 9.6.3.3. Product Benchmarking
    • 9.6.3.4. Strategic Initiatives
  • 9.6.4. Cloud SOFTWARE GROUP, INC
    • 9.6.4.1. Overview
    • 9.6.4.2. Financial Performance
    • 9.6.4.3. Product Benchmarking
    • 9.6.4.4. Strategic Initiatives
  • 9.6.5. Freshworks INC.
    • 9.6.5.1. Overview
    • 9.6.5.2. Financial Performance
    • 9.6.5.3. Product Benchmarking
    • 9.6.5.4. Strategic Initiatives
  • 9.6.6. Hewlett PACKARD ENTERPRISE DEVELOPMENT LP
    • 9.6.6.1. Overview
    • 9.6.6.2. Financial Performance
    • 9.6.6.3. Product Benchmarking
    • 9.6.6.4. Strategic Initiatives
  • 9.6.7. IBM Corporation
    • 9.6.7.1. Overview
    • 9.6.7.2. Financial Performance
    • 9.6.7.3. Product Benchmarking
    • 9.6.7.4. Strategic Initiatives
  • 9.6.8. Ivanti.
    • 9.6.8.1. Overview
    • 9.6.8.2. Financial Performance
    • 9.6.8.3. Product Benchmarking
    • 9.6.8.4. Strategic Initiatives
  • 9.6.9. OPEN TEXT
    • 9.6.9.1. Overview
    • 9.6.9.2. Financial Performance
    • 9.6.9.3. Product Benchmarking
    • 9.6.9.4. Strategic Initiatives
  • 9.6.10. ServiceNow.
    • 9.6.10.1. Overview
    • 9.6.10.2. Financial Performance
    • 9.6.10.3. Product Benchmarking
    • 9.6.10.4. Strategic Initiatives
  • 9.6.11. Thales
    • 9.6.11.1. Participant's Overview
    • 9.6.11.2. Financial Performance
    • 9.6.11.3. Product Benchmarking
    • 9.6.11.4. Recent Developments