세계의 클라우드 정보기술 서비스 관리 시장 규모, 점유율, 업계 분석 보고서 : 컴포넌트별, 기업 규모별, 기술별, 업계별, 지역별, 전망과 예측(2025-2032년)

The Global Cloud Information Technology Service Management Market size is expected to reach $30.57 billion by 2032, rising at a market growth of 17% CAGR during the forecast period.

The primary goal of ITSM solutions is to streamline IT processes, enhance service delivery, and improve end-user experience. Cloud-based ITSM solutions offer significant advantages such as scalability, remote accessibility, real-time data analytics, and faster deployment compared to traditional on-premise models. Additionally, these solutions are increasingly incorporating emerging technologies such as artificial intelligence (AI), machine learning (ML), and automation to further enhance performance and reduce manual intervention.

The major strategies followed by the market participants are Partnerships as the key developmental strategy to keep pace with the changing demands of end users. For instance, In May, 2025, Oracle Corporation teamed up with IBM, a software company to integrate IBM's Watson AI products with Oracle Cloud Infrastructure (OCI). This collaboration enables multi-agent AI workflows, hybrid cloud deployments, and consulting services to help enterprises modernize infrastructure, improve productivity, and transform business processes with AI-driven solutions. Additionally, In March, 2025, IBM Corporation teamed up with Zscaler, an IT security company, achieving Zscaler Delivery Services Authorized status. This collaboration accelerates zero-trust deployments, integrates security solutions, and offers end-to-end support, enabling organizations to securely transform digitally while enhancing resilience in a complex threat landscape.

KBV Cardinal Matrix - Cloud Information Technology Service Management Market Competition Analysis

Based on the Analysis presented in the KBV Cardinal matrix; Google LLC, Microsoft Corporation, and Amazon Web Services, Inc. are the forerunners in the Cloud Information Technology Service Management Market. In March, 2025, Google LLC teamed up with LTIMindtree, a software company to develop industry-specific GenAI solutions, leveraging Google's AI platforms like Vertex AI. The collaboration aims to accelerate cloud adoption, modernize infrastructure, and boost business transformation across sectors including BFSI, manufacturing, retail, and media worldwide. Companies such as Tencent Holdings Ltd., Oracle Corporation, and Alibaba Cloud are some of the key innovators in Cloud Information Technology Service Management Market.

Market Growth Factors

The pace of digital transformation in the LAMEA region has significantly intensified over the past few years, serving as a major catalyst for the adoption of cloud-based IT Service Management (ITSM) solutions. Organizations across Latin America, the Middle East, and Africa are embracing digital technologies to streamline operations, enhance customer engagement, and stay competitive in an increasingly globalized business environment. Hence, the accelerated digital transformation across enterprises is driving the growth of the market.

Additionally, Cloud adoption has become a cornerstone of IT strategy for organizations across the LAMEA region, significantly influencing the demand for cloud-based IT Service Management (ITSM) platforms. Businesses are increasingly shifting from legacy systems to cloud-native architectures, driven by the need for flexibility, cost-efficiency, and operational resilience. Thus, rising cloud adoption and infrastructure modernization is propelling the growth of the market.

Market Restraining Factors

However, one of the primary restraints hindering the growth of the cloud IT Service Management (ITSM) market in the LAMEA region is the underdeveloped cloud infrastructure and limited connectivity, especially in rural and economically disadvantaged areas. While metropolitan hubs like Dubai, Sao Paulo, and Johannesburg enjoy relatively modern data infrastructure, vast portions of Latin America, the Middle East, and sub-Saharan Africa continue to face challenges with reliable high-speed internet access and modern IT infrastructure. Therefore, Inadequate Cloud Infrastructure and Connectivity Gaps are hampering the growth of the market.

Value Chain Analysis

The value chain analysis depicted in the image outlines the comprehensive ecosystem of Cloud IT Service Management (ITSM). It begins with Technology Development & Innovation, followed by Compliance & Cybersecurity Management to ensure secure foundations. Cloud Infrastructure Providers deliver the necessary platforms, while Software Platform Development creates the core ITSM tools. System Integration & Customization adapts these tools to enterprise needs, leading to Deployment & Delivery (SaaS Model). Post-deployment, ITSM Consulting & Professional Services and End-User Training & Support facilitate smooth adoption. Monitoring, Analytics & Continuous Improvement closes the loop, feeding insights back into innovation for ongoing enhancement.

Component Outlook

Based on Component, the market is segmented into Solution, and Services. The Services segment acquired 38.32% revenue share in the market in 2024. The segment complements the solutions by providing the necessary support, consultation, and maintenance needed to ensure optimal implementation and performance of ITSM tools. These services typically include professional services such as consulting, system integration, training, and support services such as managed services and maintenance.

Enterprise Size Outlook

Based on Enterprise Size, the market is segmented into Large Enterprise, and Small & Medium Enterprises (SMEs). The Small & Medium Enterprises (SMEs) segment witnessed 33.28% revenue share in the market in 2024. The Small Enterprise segment within the Cloud Information Technology Service Management (ITSM) market is experiencing rapid growth as smaller organizations increasingly adopt cloud-based solutions to enhance operational efficiency and reduce IT overhead costs.

Technology Outlook

Based on Technology, the market is segmented into Network Management, Database Management System, Performance Management, Configuration Management, and Other Technology. The Database Management segment garnered 24.02% revenue share in the market in 2024. This segment within the Cloud Information Technology Service Management (ITSM) market plays a critical role in ensuring the efficient storage, retrieval, and management of data across cloud environments. It includes solutions and services that enable organizations to handle large volumes of structured and unstructured data securely and reliably.

Vertical Outlook

Based on Vertical, the market is segmented into BFSI, IT & Telecom, Healthcare, Retail & E-Commerce, Energy & Utilities, Government, and Other Vertical. The IT & Telecom segment procured 20.32% revenue share in the market in 2024. This segment within the Cloud Information Technology Service Management (ITSM) market plays a critical role in driving innovation, operational efficiency, and customer satisfaction. The segment leverages cloud-based ITSM solutions to streamline incident, problem, and change management processes, ensuring minimal downtime and enhanced service delivery.

Regional Outlook

Region-wise, the market is segmented into North America, Europe, Asia-Pacific, and LAMEA. The segment recorded 39.35 share in the market in 2024. The North American Cloud Information Technology Service Management (ITSM) market has evolved significantly over the past decade, establishing itself as a global leader in cloud-based IT service delivery. This transformation is rooted in the region's early adoption of cloud computing, robust digital infrastructure, and a strong emphasis on operational agility and innovation.

Market Competition and Attributes

The Cloud Information Technology Service Management (ITSM) market becomes more fragmented and competitive. Smaller vendors and emerging startups gain opportunities to innovate and capture market share. Competition intensifies around pricing, customization, and niche service offerings, driving rapid technological advancement and customer-centric solutions. This dynamic landscape fosters innovation but may lack unified standards and global scalability.

Recent Strategies Deployed in the Market

• May-2025: Salesforce, Inc. unveiled Agentforce for HR Service, enhancing its Employee Service with AI-driven automation via Slack and portals. It streamlines HR tasks like onboarding and PTO management. Salesforce also confirms plans to enter IT Service Management, aiming to simplify IT workflows and challenge incumbents like ServiceNow.
• May-2025: Salesforce, Inc. acquired Convergence.ai, a company specializing in AI agents that handle complex, adaptive digital tasks. This acquisition will boost Salesforce's AI capabilities, enhancing Agentforce to deliver smarter, more resilient automation for sophisticated workflows, driving innovation and productivity across industries, and accelerating AI research in London.
• May-2025: Hewlett Packard Enterprise Company unveiled its advanced private cloud portfolio featuring HPE Morpheus VM Essentials and Enterprise Software. These solutions offer unified cloud management, cost savings, AI-driven automation, and enhanced virtualization performance. Designed for hybrid IT modernization, they simplify operations, reduce costs, and improve scalability across enterprise environments.
• Mar-2025: Google LLC acquired Wiz, an IT security company to enhance multi-cloud security with a unified platform that protects cloud-native applications, code, and infrastructure. Combining Wiz's cloud security with Google's AI and expertise will improve threat detection, AI-driven defense, and cybersecurity for enterprises, governments, and partners across diverse cloud environments.
• Mar-2025: Tencent Holdings Ltd. teamed up with TrueWatch, a next-generation modern observability platform to launch Indonesia's first Multi-Cloud SaaS Observability Platform. This collaboration leverages Tencent Cloud's local data centers to deliver real-time monitoring, enhanced scalability, faster deployment, and strong security compliance, helping businesses optimize cloud operations across multiple cloud environments efficiently.

List of Key Companies Profiled

• Amazon Web Services, Inc.
• Microsoft Corporation
• Google LLC
• Alibaba Cloud (Alibaba Group Holding Limited)
• Oracle Corporation
• IBM Corporation
• Tencent Holdings Ltd.
• Salesforce, Inc.
• Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
• Hewlett Packard Enterprise Company

Global Cloud Information Technology Service Management Market Report Segmentation

By Component

• Solution
• Services

By Enterprise Size

• Large Enterprise
• Small & Medium Enterprises (SMEs)

By Technology

• Network Management
• Database Management System
• Performance Management
• Configuration Management
• Other Technology

By Vertical

• BFSI
• IT & Telecom
• Healthcare
• Retail & E-Commerce
• Energy & Utilities
• Government
• Other Vertical

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
• Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Cloud Information Technology Service Management Market, by Component
  • 1.4.2 Global Cloud Information Technology Service Management Market, by Enterprise Size
  • 1.4.3 Global Cloud Information Technology Service Management Market, by Technology
  • 1.4.4 Global Cloud Information Technology Service Management Market, by Vertical
  • 1.4.5 Global Cloud Information Technology Service Management Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 KBV Cardinal Matrix
• 4.2 Recent Industry Wide Strategic Developments
  • 4.2.1 Partnerships, Collaborations and Agreements
  • 4.2.2 Product Launches and Product Expansions
  • 4.2.3 Acquisition and Mergers
  • 4.2.4 Geographical Expansion
• 4.3 Market Share Analysis, 2024
• 4.4 Top Winning Strategies
  • 4.4.1 Key Leading Strategies: Percentage Distribution (2021-2025)
  • 4.4.2 Key Strategic Move: (Partnerships, Collaborations & Agreements: 2021, Jul - 2025, May) Leading Players
• 4.5 Porter Five Forces Analysis

Chapter 5. Value Chain Analysis of Cloud Information Technology Service Management Market

• 5.1 Technology Development & Innovation
• 5.2 Compliance & Cybersecurity Management
• 5.3 Cloud Infrastructure Providers
• 5.4 Software Platform Development
• 5.5 System Integration & Customization
• 5.6 Deployment & Delivery (SaaS Model)
• 5.7 ITSM Consulting & Professional Services
• 5.8 End-User Training & Support
• 5.9 Monitoring, Analytics & Continuous Improvement

Chapter 6. Key Customer Criteria - Global Cloud Information Technology Service Management Market

• 6.1 Functionality & Integration Capabilities
• 6.2 Scalability & Flexibility
• 6.3 Security & Compliance
• 6.4 Performance & Usability
• 6.5 Intelligence & Automation
• 6.6 Total Cost of Ownership (TCO)
• 6.7 Vendor Reliability & Support
• 6.8 Deployment Speed and Customization

Chapter 7. Global Cloud Information Technology Service Management Market by Component

• 7.1 Global Solution Market by Region
• 7.2 Global Services Market by Region

Chapter 8. Global Cloud Information Technology Service Management Market by Enterprise Size

• 8.1 Global Large Enterprise Market by Region
• 8.2 Global Small & Medium Enterprises (SMEs) Market by Region

Chapter 9. Global Cloud Information Technology Service Management Market by Technology

• 9.1 Global Network Management Market by Region
• 9.2 Global Database Management System Market by Region
• 9.3 Global Performance Management Market by Region
• 9.4 Global Configuration Management Market by Region
• 9.5 Global Other Technology Market by Region

Chapter 10. Global Cloud Information Technology Service Management Market by Vertical

• 10.1 Global BFSI Market by Region
• 10.2 Global IT & Telecom Market by Region
• 10.3 Global Healthcare Market by Region
• 10.4 Global Retail & E-Commerce Market by Region
• 10.5 Global Energy & Utilities Market by Region
• 10.6 Global Government Market by Region
• 10.7 Global Other Vertical Market by Region

Chapter 11. Global Cloud Information Technology Service Management Market by Region

• 11.1 North America Cloud Information Technology Service Management Market
  • 11.1.1 North America Cloud Information Technology Service Management Market by Component
    • 11.1.1.1 North America Solution Market by Country
    • 11.1.1.2 North America Services Market by Country
  • 11.1.2 North America Cloud Information Technology Service Management Market by Enterprise Size
    • 11.1.2.1 North America Large Enterprise Market by Country
    • 11.1.2.2 North America Small & Medium Enterprises (SMEs) Market by Country
  • 11.1.3 North America Cloud Information Technology Service Management Market by Technology
    • 11.1.3.1 North America Network Management Market by Country
    • 11.1.3.2 North America Database Management System Market by Country
    • 11.1.3.3 North America Performance Management Market by Country
    • 11.1.3.4 North America Configuration Management Market by Country
    • 11.1.3.5 North America Other Technology Market by Country
  • 11.1.4 North America Cloud Information Technology Service Management Market by Vertical
    • 11.1.4.1 North America BFSI Market by Country
    • 11.1.4.2 North America IT & Telecom Market by Country
    • 11.1.4.3 North America Healthcare Market by Country
    • 11.1.4.4 North America Retail & E-Commerce Market by Country
    • 11.1.4.5 North America Energy & Utilities Market by Country
    • 11.1.4.6 North America Government Market by Country
    • 11.1.4.7 North America Other Vertical Market by Country
  • 11.1.5 North America Cloud Information Technology Service Management Market by Country
    • 11.1.5.1 US Cloud Information Technology Service Management Market
      • 11.1.5.1.1 US Cloud Information Technology Service Management Market by Component
      • 11.1.5.1.2 US Cloud Information Technology Service Management Market by Enterprise Size
      • 11.1.5.1.3 US Cloud Information Technology Service Management Market by Technology
      • 11.1.5.1.4 US Cloud Information Technology Service Management Market by Vertical
    • 11.1.5.2 Canada Cloud Information Technology Service Management Market
      • 11.1.5.2.1 Canada Cloud Information Technology Service Management Market by Component
      • 11.1.5.2.2 Canada Cloud Information Technology Service Management Market by Enterprise Size
      • 11.1.5.2.3 Canada Cloud Information Technology Service Management Market by Technology
      • 11.1.5.2.4 Canada Cloud Information Technology Service Management Market by Vertical
    • 11.1.5.3 Mexico Cloud Information Technology Service Management Market
      • 11.1.5.3.1 Mexico Cloud Information Technology Service Management Market by Component
      • 11.1.5.3.2 Mexico Cloud Information Technology Service Management Market by Enterprise Size
      • 11.1.5.3.3 Mexico Cloud Information Technology Service Management Market by Technology
      • 11.1.5.3.4 Mexico Cloud Information Technology Service Management Market by Vertical
    • 11.1.5.4 Rest of North America Cloud Information Technology Service Management Market
      • 11.1.5.4.1 Rest of North America Cloud Information Technology Service Management Market by Component
      • 11.1.5.4.2 Rest of North America Cloud Information Technology Service Management Market by Enterprise Size
      • 11.1.5.4.3 Rest of North America Cloud Information Technology Service Management Market by Technology
      • 11.1.5.4.4 Rest of North America Cloud Information Technology Service Management Market by Vertical
• 11.2 Europe Cloud Information Technology Service Management Market
  • 11.2.1 Europe Cloud Information Technology Service Management Market by Component
    • 11.2.1.1 Europe Solution Market by Country
    • 11.2.1.2 Europe Services Market by Country
  • 11.2.2 Europe Cloud Information Technology Service Management Market by Enterprise Size
    • 11.2.2.1 Europe Large Enterprise Market by Country
    • 11.2.2.2 Europe Small & Medium Enterprises (SMEs) Market by Country
  • 11.2.3 Europe Cloud Information Technology Service Management Market by Technology
    • 11.2.3.1 Europe Network Management Market by Country
    • 11.2.3.2 Europe Database Management System Market by Country
    • 11.2.3.3 Europe Performance Management Market by Country
    • 11.2.3.4 Europe Configuration Management Market by Country
    • 11.2.3.5 Europe Other Technology Market by Country
  • 11.2.4 Europe Cloud Information Technology Service Management Market by Vertical
    • 11.2.4.1 Europe BFSI Market by Country
    • 11.2.4.2 Europe IT & Telecom Market by Country
    • 11.2.4.3 Europe Healthcare Market by Country
    • 11.2.4.4 Europe Retail & E-Commerce Market by Country
    • 11.2.4.5 Europe Energy & Utilities Market by Country
    • 11.2.4.6 Europe Government Market by Country
    • 11.2.4.7 Europe Other Vertical Market by Country
  • 11.2.5 Europe Cloud Information Technology Service Management Market by Country
    • 11.2.5.1 Germany Cloud Information Technology Service Management Market
      • 11.2.5.1.1 Germany Cloud Information Technology Service Management Market by Component
      • 11.2.5.1.2 Germany Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.1.3 Germany Cloud Information Technology Service Management Market by Technology
      • 11.2.5.1.4 Germany Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.2 UK Cloud Information Technology Service Management Market
      • 11.2.5.2.1 UK Cloud Information Technology Service Management Market by Component
      • 11.2.5.2.2 UK Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.2.3 UK Cloud Information Technology Service Management Market by Technology
      • 11.2.5.2.4 UK Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.3 France Cloud Information Technology Service Management Market
      • 11.2.5.3.1 France Cloud Information Technology Service Management Market by Component
      • 11.2.5.3.2 France Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.3.3 France Cloud Information Technology Service Management Market by Technology
      • 11.2.5.3.4 France Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.4 Russia Cloud Information Technology Service Management Market
      • 11.2.5.4.1 Russia Cloud Information Technology Service Management Market by Component
      • 11.2.5.4.2 Russia Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.4.3 Russia Cloud Information Technology Service Management Market by Technology
      • 11.2.5.4.4 Russia Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.5 Spain Cloud Information Technology Service Management Market
      • 11.2.5.5.1 Spain Cloud Information Technology Service Management Market by Component
      • 11.2.5.5.2 Spain Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.5.3 Spain Cloud Information Technology Service Management Market by Technology
      • 11.2.5.5.4 Spain Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.6 Italy Cloud Information Technology Service Management Market
      • 11.2.5.6.1 Italy Cloud Information Technology Service Management Market by Component
      • 11.2.5.6.2 Italy Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.6.3 Italy Cloud Information Technology Service Management Market by Technology
      • 11.2.5.6.4 Italy Cloud Information Technology Service Management Market by Vertical
    • 11.2.5.7 Rest of Europe Cloud Information Technology Service Management Market
      • 11.2.5.7.1 Rest of Europe Cloud Information Technology Service Management Market by Component
      • 11.2.5.7.2 Rest of Europe Cloud Information Technology Service Management Market by Enterprise Size
      • 11.2.5.7.3 Rest of Europe Cloud Information Technology Service Management Market by Technology
      • 11.2.5.7.4 Rest of Europe Cloud Information Technology Service Management Market by Vertical
• 11.3 Asia Pacific Cloud Information Technology Service Management Market
  • 11.3.1 Asia Pacific Cloud Information Technology Service Management Market by Component
    • 11.3.1.1 Asia Pacific Solution Market by Country
    • 11.3.1.2 Asia Pacific Services Market by Country
  • 11.3.2 Asia Pacific Cloud Information Technology Service Management Market by Enterprise Size
    • 11.3.2.1 Asia Pacific Large Enterprise Market by Country
    • 11.3.2.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
  • 11.3.3 Asia Pacific Cloud Information Technology Service Management Market by Technology
    • 11.3.3.1 Asia Pacific Network Management Market by Country
    • 11.3.3.2 Asia Pacific Database Management System Market by Country
    • 11.3.3.3 Asia Pacific Performance Management Market by Country
    • 11.3.3.4 Asia Pacific Configuration Management Market by Country
    • 11.3.3.5 Asia Pacific Other Technology Market by Country
  • 11.3.4 Asia Pacific Cloud Information Technology Service Management Market by Vertical
    • 11.3.4.1 Asia Pacific BFSI Market by Country
    • 11.3.4.2 Asia Pacific IT & Telecom Market by Country
    • 11.3.4.3 Asia Pacific Healthcare Market by Country
    • 11.3.4.4 Asia Pacific Retail & E-Commerce Market by Country
    • 11.3.4.5 Asia Pacific Energy & Utilities Market by Country
    • 11.3.4.6 Asia Pacific Government Market by Country
    • 11.3.4.7 Asia Pacific Other Vertical Market by Country
  • 11.3.5 Asia Pacific Cloud Information Technology Service Management Market by Country
    • 11.3.5.1 China Cloud Information Technology Service Management Market
      • 11.3.5.1.1 China Cloud Information Technology Service Management Market by Component
      • 11.3.5.1.2 China Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.1.3 China Cloud Information Technology Service Management Market by Technology
      • 11.3.5.1.4 China Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.2 Japan Cloud Information Technology Service Management Market
      • 11.3.5.2.1 Japan Cloud Information Technology Service Management Market by Component
      • 11.3.5.2.2 Japan Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.2.3 Japan Cloud Information Technology Service Management Market by Technology
      • 11.3.5.2.4 Japan Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.3 India Cloud Information Technology Service Management Market
      • 11.3.5.3.1 India Cloud Information Technology Service Management Market by Component
      • 11.3.5.3.2 India Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.3.3 India Cloud Information Technology Service Management Market by Technology
      • 11.3.5.3.4 India Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.4 South Korea Cloud Information Technology Service Management Market
      • 11.3.5.4.1 South Korea Cloud Information Technology Service Management Market by Component
      • 11.3.5.4.2 South Korea Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.4.3 South Korea Cloud Information Technology Service Management Market by Technology
      • 11.3.5.4.4 South Korea Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.5 Singapore Cloud Information Technology Service Management Market
      • 11.3.5.5.1 Singapore Cloud Information Technology Service Management Market by Component
      • 11.3.5.5.2 Singapore Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.5.3 Singapore Cloud Information Technology Service Management Market by Technology
      • 11.3.5.5.4 Singapore Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.6 Malaysia Cloud Information Technology Service Management Market
      • 11.3.5.6.1 Malaysia Cloud Information Technology Service Management Market by Component
      • 11.3.5.6.2 Malaysia Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.6.3 Malaysia Cloud Information Technology Service Management Market by Technology
      • 11.3.5.6.4 Malaysia Cloud Information Technology Service Management Market by Vertical
    • 11.3.5.7 Rest of Asia Pacific Cloud Information Technology Service Management Market
      • 11.3.5.7.1 Rest of Asia Pacific Cloud Information Technology Service Management Market by Component
      • 11.3.5.7.2 Rest of Asia Pacific Cloud Information Technology Service Management Market by Enterprise Size
      • 11.3.5.7.3 Rest of Asia Pacific Cloud Information Technology Service Management Market by Technology
      • 11.3.5.7.4 Rest of Asia Pacific Cloud Information Technology Service Management Market by Vertical
• 11.4 LAMEA Cloud Information Technology Service Management Market
  • 11.4.1 LAMEA Cloud Information Technology Service Management Market by Component
    • 11.4.1.1 LAMEA Solution Market by Country
    • 11.4.1.2 LAMEA Services Market by Country
  • 11.4.2 LAMEA Cloud Information Technology Service Management Market by Enterprise Size
    • 11.4.2.1 LAMEA Large Enterprise Market by Country
    • 11.4.2.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
  • 11.4.3 LAMEA Cloud Information Technology Service Management Market by Technology
    • 11.4.3.1 LAMEA Network Management Market by Country
    • 11.4.3.2 LAMEA Database Management System Market by Country
    • 11.4.3.3 LAMEA Performance Management Market by Country
    • 11.4.3.4 LAMEA Configuration Management Market by Country
    • 11.4.3.5 LAMEA Other Technology Market by Country
  • 11.4.4 LAMEA Cloud Information Technology Service Management Market by Vertical
    • 11.4.4.1 LAMEA BFSI Market by Country
    • 11.4.4.2 LAMEA IT & Telecom Market by Country
    • 11.4.4.3 LAMEA Healthcare Market by Country
    • 11.4.4.4 LAMEA Retail & E-Commerce Market by Country
    • 11.4.4.5 LAMEA Energy & Utilities Market by Country
    • 11.4.4.6 LAMEA Government Market by Country
    • 11.4.4.7 LAMEA Other Vertical Market by Country
  • 11.4.5 LAMEA Cloud Information Technology Service Management Market by Country
    • 11.4.5.1 Brazil Cloud Information Technology Service Management Market
      • 11.4.5.1.1 Brazil Cloud Information Technology Service Management Market by Component
      • 11.4.5.1.2 Brazil Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.1.3 Brazil Cloud Information Technology Service Management Market by Technology
      • 11.4.5.1.4 Brazil Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.2 Argentina Cloud Information Technology Service Management Market
      • 11.4.5.2.1 Argentina Cloud Information Technology Service Management Market by Component
      • 11.4.5.2.2 Argentina Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.2.3 Argentina Cloud Information Technology Service Management Market by Technology
      • 11.4.5.2.4 Argentina Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.3 UAE Cloud Information Technology Service Management Market
      • 11.4.5.3.1 UAE Cloud Information Technology Service Management Market by Component
      • 11.4.5.3.2 UAE Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.3.3 UAE Cloud Information Technology Service Management Market by Technology
      • 11.4.5.3.4 UAE Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.4 Saudi Arabia Cloud Information Technology Service Management Market
      • 11.4.5.4.1 Saudi Arabia Cloud Information Technology Service Management Market by Component
      • 11.4.5.4.2 Saudi Arabia Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.4.3 Saudi Arabia Cloud Information Technology Service Management Market by Technology
      • 11.4.5.4.4 Saudi Arabia Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.5 South Africa Cloud Information Technology Service Management Market
      • 11.4.5.5.1 South Africa Cloud Information Technology Service Management Market by Component
      • 11.4.5.5.2 South Africa Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.5.3 South Africa Cloud Information Technology Service Management Market by Technology
      • 11.4.5.5.4 South Africa Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.6 Nigeria Cloud Information Technology Service Management Market
      • 11.4.5.6.1 Nigeria Cloud Information Technology Service Management Market by Component
      • 11.4.5.6.2 Nigeria Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.6.3 Nigeria Cloud Information Technology Service Management Market by Technology
      • 11.4.5.6.4 Nigeria Cloud Information Technology Service Management Market by Vertical
    • 11.4.5.7 Rest of LAMEA Cloud Information Technology Service Management Market
      • 11.4.5.7.1 Rest of LAMEA Cloud Information Technology Service Management Market by Component
      • 11.4.5.7.2 Rest of LAMEA Cloud Information Technology Service Management Market by Enterprise Size
      • 11.4.5.7.3 Rest of LAMEA Cloud Information Technology Service Management Market by Technology
      • 11.4.5.7.4 Rest of LAMEA Cloud Information Technology Service Management Market by Vertical

Chapter 12. Company Profiles

• 12.1 Amazon Web Services, Inc. (Amazon.com, Inc.)
  • 12.1.1 Company Overview
  • 12.1.2 Financial Analysis
  • 12.1.3 Segmental and Regional Analysis
  • 12.1.4 Recent strategies and developments:
    • 12.1.4.1 Partnerships, Collaborations, and Agreements:
  • 12.1.5 SWOT Analysis
• 12.2 Microsoft Corporation
  • 12.2.1 Company Overview
  • 12.2.2 Financial Analysis
  • 12.2.3 Segmental and Regional Analysis
  • 12.2.4 Research & Development Expenses
  • 12.2.5 Recent strategies and developments:
    • 12.2.5.1 Partnerships, Collaborations, and Agreements:
    • 12.2.5.2 Product Launches and Product Expansions:
    • 12.2.5.3 Acquisition and Mergers:
  • 12.2.6 SWOT Analysis
• 12.3 Google LLC
  • 12.3.1 Company Overview
  • 12.3.2 Financial Analysis
  • 12.3.3 Segmental and Regional Analysis
  • 12.3.4 Research & Development Expenses
  • 12.3.5 Recent strategies and developments:
    • 12.3.5.1 Partnerships, Collaborations, and Agreements:
    • 12.3.5.2 Acquisition and Mergers:
  • 12.3.6 SWOT Analysis
• 12.4 Alibaba Cloud (Alibaba Group Holding Limited)
  • 12.4.1 Company Overview
  • 12.4.2 Financial Analysis
  • 12.4.3 Segmental Analysis
  • 12.4.4 Recent strategies and developments:
    • 12.4.4.1 Partnerships, Collaborations, and Agreements:
    • 12.4.4.2 Geographical Expansions:
  • 12.4.5 SWOT Analysis
• 12.5 Oracle Corporation
  • 12.5.1 Company Overview
  • 12.5.2 Financial Analysis
  • 12.5.3 Segmental and Regional Analysis
  • 12.5.4 Research & Development Expense
  • 12.5.5 Recent strategies and developments:
    • 12.5.5.1 Partnerships, Collaborations, and Agreements:
  • 12.5.6 SWOT Analysis
• 12.6 IBM Corporation
  • 12.6.1 Company Overview
  • 12.6.2 Financial Analysis
  • 12.6.3 Regional & Segmental Analysis
  • 12.6.4 Research & Development Expenses
  • 12.6.5 Recent strategies and developments:
    • 12.6.5.1 Partnerships, Collaborations, and Agreements:
  • 12.6.6 SWOT Analysis
• 12.7 Tencent Holdings Ltd.
  • 12.7.1 Company Overview
  • 12.7.2 Financial Analysis
  • 12.7.3 Segmental and Regional Analysis
  • 12.7.4 Research & Development Expenses
  • 12.7.5 Recent strategies and developments:
    • 12.7.5.1 Partnerships, Collaborations, and Agreements:
• 12.8 Salesforce, Inc.
  • 12.8.1 Company Overview
  • 12.8.2 Financial Analysis
  • 12.8.3 Regional Analysis
  • 12.8.4 Research & Development Expenses
  • 12.8.5 Recent strategies and developments:
    • 12.8.5.1 Partnerships, Collaborations, and Agreements:
    • 12.8.5.2 Product Launches and Product Expansions:
    • 12.8.5.3 Acquisition and Mergers:
  • 12.8.6 SWOT Analysis
• 12.9 Huawei Technologies Co., Ltd. (Huawei Investment & Holding Co., Ltd.)
  • 12.9.1 Company Overview
  • 12.9.2 Financial Analysis
  • 12.9.3 Segmental and Regional Analysis
  • 12.9.4 Research & Development Expenses
  • 12.9.5 SWOT Analysis
• 12.10. Hewlett Packard Enterprise Company
  • 12.10.1 Company Overview
  • 12.10.2 Financial Analysis
  • 12.10.3 Segmental and Regional Analysis
  • 12.10.4 Research & Development Expense
  • 12.10.5 Recent strategies and developments:
    • 12.10.5.1 Product Launches and Product Expansions:
    • 12.10.5.2 Acquisition and Mergers:
  • 12.10.6 SWOT Analysis

Chapter 13. Winning Imperatives of Cloud Information Technology Service Management Market