세계의 아웃소싱 서비스 시장 규모, 점유율, 동향 분석 보고서 : 서비스 종류별, 전개 방식별, 업종별, 지역별, 부문별 예측(2025-2030년)

Outsourcing Services Market Summary

The global outsourcing services market size was estimated at USD 3.8 trillion in 2024 and is projected to reach USD 7.11 trillion by 2030, growing at a CAGR of 11.3% from 2025 to 2030. The growth is primarily driven by various factors such as the increasing demand for cost optimization and operational efficiency, the growing adoption of digital transformation strategies by enterprises, and the rising need for specialized skills across IT, customer support, and finance functions.

Outsourcing allows companies to focus on core business activities while accessing global talent pools and reducing overhead costs. The surge in remote work and global workforce flexibility is also reshaping outsourcing dynamics, contributing significantly to the expansion of the outsourcing services industry. The increasing emphasis on cost efficiency and operational flexibility is significantly influencing the growth of the outsourcing services industry. Organizations across industries are turning to outsourcing partners to handle non-core functions such as customer service, IT support, finance, and HR to reduce overhead expenses and redirect internal resources toward strategic initiatives. This shift enables businesses to streamline operations, enhance scalability, and improve time-to-market, reinforcing outsourcing services as a vital component of modern business.

The growing global talent pool and advancements in remote work technology are propelling the outsourcing services industry forward. With the widespread availability of skilled professionals in emerging economies and the adoption of cloud-based collaboration tools, businesses are no longer limited by geography when sourcing expertise. This access to a diverse, specialized workforce allows companies to maintain high service standards while optimizing labor costs, contributing to the sustained growth of the outsourcing services sector.

The rising complexity of digital transformation initiatives is reshaping the outsourcing services landscape. Businesses invest in technologies like artificial intelligence, data analytics, automation, and cybersecurity; they increasingly rely on outsourcing partners with specialized technical capabilities. Outsourcing firms help bridge the knowledge gap by providing domain expertise and managing implementation challenges, thereby accelerating digital adoption.

Moreover, the increasing regulatory and compliance demands across sectors such as healthcare, finance, and data privacy are driving the need for outsourced risk management. Outsourcing providers with deep knowledge of global regulations help companies navigate complex legal environments and stay compliant with evolving standards. This growing reliance on expert partners for regulatory support is expected to remain a key growth driver for the outsourcing services industry in the coming years.

Global Outsourcing Services Market Report Segmentation

This report forecasts revenue growth at global, regional, and country levels and provides an analysis of the latest technological trends in each of the sub-segments from 2018 to 2030. For this study, Grand View Research has segmented the outsourcing services market report based on service type, deployment type, industry vertical, and region:

• Service Type Outlook (Revenue, USD Billion, 2018 - 2030)
• IT Outsourcing
• Business Process Outsourcing
• Knowledge Process Outsourcing
• Engineering Services Outsourcing
• Deployment Type Outlook (Revenue, USD Billion, 2018 - 2030)
• Onshore Outsourcing
• Nearshore Outsourcing
• Offshore Outsourcing
• Industry Vertical Outlook (Revenue, USD Billion, 2018 - 2030)
• BFSI (Banking, Financial Services & Insurance)
• Healthcare & Life Sciences
• IT & Telecommunications
• Retail & E-commerce
• Manufacturing
• Transportation & Logistics
• Government & Public Sector
• Others (Media & Entertainment, Energy & Utilities)
• Regional Outlook (Revenue, USD Billion, 2018 - 2030)
• North America
  • U.S.
  • Canada
  • Mexico
• Europe
  • UK
  • Germany
  • France
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
• Latin America
  • Brazil
• Middle East & Africa
  • UAE
  • Saudi Arabia
  • South Africa

Table of Contents

Chapter 1. Methodology and Scope

• 1.1. Market Segmentation and Scope
• 1.2. Market Definitions
  • 1.2.1. Information analysis
  • 1.2.2. Market formulation & data visualization
  • 1.2.3. Data validation & publishing
• 1.3. Research Scope and Assumptions
  • 1.3.1. List of Data Sources

Chapter 2. Executive Summary

• 2.1. Market Outlook
• 2.2. Segment Outlook
• 2.3. Competitive Insights

Chapter 3. Outsourcing Services Market Variables, Trends, & Scope

• 3.1. Market Lineage Outlook
• 3.2. Market Dynamics
  • 3.2.1. Market Driver Analysis
  • 3.2.2. Market Restraint Analysis
  • 3.2.3. Deployment Challenge
• 3.3. Outsourcing Services Market Analysis Tools
  • 3.3.1. Deployment Analysis - Porter's
    • 3.3.1.1. Bargaining power of the suppliers
    • 3.3.1.2. Bargaining power of the buyers
    • 3.3.1.3. Threats of substitution
    • 3.3.1.4. Threats from new entrants
    • 3.3.1.5. Competitive rivalry
  • 3.3.2. PESTEL Analysis
    • 3.3.2.1. Political landscape
    • 3.3.2.2. Economic landscape
    • 3.3.2.3. Social landscape
    • 3.3.2.4. Technological landscape
    • 3.3.2.5. Environmental landscape
    • 3.3.2.6. Legal landscape

Chapter 4. Outsourcing Services Market: Service Type Estimates & Trend Analysis

• 4.1. Segment Dashboard
• 4.2. Outsourcing Services Market: Service Type Movement Analysis, USD Billion, 2024 & 2030
• 4.3. IT Outsourcing
  • 4.3.1. IT Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.4. Business Process Outsourcing
  • 4.4.1. Business Process Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.5. Knowledge Process Outsourcing
  • 4.5.1. Knowledge Process Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 4.6. Engineering Services Outsourcing
  • 4.6.1. Engineering Services Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 5. Outsourcing Services Market: Deployment Type Estimates & Trend Analysis

• 5.1. Segment Dashboard
• 5.2. Outsourcing Services Market: Deployment Type Movement Analysis, USD Billion, 2024 & 2030
• 5.3. Onshore Outsourcing
  • 5.3.1. Onshore Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.4. Nearshore Outsourcing
  • 5.4.1. Nearshore Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 5.5. Offshore Outsourcing
  • 5.5.1. Offshore Outsourcing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 6. Outsourcing Services Market: Industry Vertical Estimates & Trend Analysis

• 6.1. Segment Dashboard
• 6.2. Outsourcing Services Market: Industry Vertical Movement Analysis, USD Billion, 2024 & 2030
• 6.3. BFSI (Banking, Financial Services & Insurance)
  • 6.3.1. BFSI (Banking, Financial Services & Insurance) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.4. Healthcare & Life Sciences
  • 6.4.1. Healthcare & Life Sciences Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.5. IT & Telecommunications
  • 6.5.1. IT & Telecommunications Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.6. Retail & E-commerce
  • 6.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.7. Manufacturing
  • 6.7.1. Manufacturing Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.8. Transportation & Logistics
  • 6.8.1. Transportation & Logistics Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.9. Government & Public Sector
  • 6.9.1. Government & Public Sector Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 6.10. Others (Media & Entertainment, Energy & Utilities)
  • 6.10.1. Others (Media & Entertainment, Energy & Utilities) Market Revenue Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 7. Outsourcing Services Market: Regional Estimates & Trend Analysis

• 7.1. Outsourcing Services Market by Region, 2024 & 2030
• 7.2. North America
  • 7.2.1. North America Outsourcing Services Market Estimates & Forecasts, 2018 - 2030 (USD Billion)
  • 7.2.2. U.S.
    • 7.2.2.1. Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.2.3. Canada
    • 7.2.3.1. Canada Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.2.4. Mexico
    • 7.2.4.1. Mexico Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.3. Europe
  • 7.3.1. Europe Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.3.2. UK
    • 7.3.2.1. UK Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.3.3. Germany
    • 7.3.3.1. Germany Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.3.4. France
    • 7.3.4.1. France Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.4. Asia Pacific
  • 7.4.1. Asia Pacific Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4.2. China
    • 7.4.2.1. China Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4.3. Japan
    • 7.4.3.1. Japan Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4.4. India
    • 7.4.4.1. India Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4.5. South Korea
    • 7.4.5.1. South Korea Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.4.6. Australia
    • 7.4.6.1. Australia Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.5. Latin America
  • 7.5.1. Latin America Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.5.2. Brazil
    • 7.5.2.1. Brazil Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
• 7.6. Middle East and Africa
  • 7.6.1. Middle East and Africa Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.6.2. UAE
    • 7.6.2.1. UAE Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.6.3. Saudi Arabia
    • 7.6.3.1. Saudi Arabia Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)
  • 7.6.4. South Africa
    • 7.6.4.1. South Africa Outsourcing Services Market Estimates and Forecasts, 2018 - 2030 (USD Billion)

Chapter 8. Competitive Landscape

• 8.1. Company Categorization
• 8.2. Company Market Positioning
• 8.3. Company Heat Map Analysis
• 8.4. Company Profiles/Listing
  • 8.4.1. Wipro Limited
    • 8.4.1.1. Participant's Overview
    • 8.4.1.2. Financial Performance
    • 8.4.1.3. Service Benchmarking
    • 8.4.1.4. Strategic Initiatives
  • 8.4.2. Innovify Ventures Limited
    • 8.4.2.1. Participant's Overview
    • 8.4.2.2. Financial Performance
    • 8.4.2.3. Service Benchmarking
    • 8.4.2.4. Strategic Initiatives
  • 8.4.3. Cognizant Technology Solutions Corporation
    • 8.4.3.1. Participant's Overview
    • 8.4.3.2. Financial Performance
    • 8.4.3.3. Service Benchmarking
    • 8.4.3.4. Strategic Initiatives
  • 8.4.4. Infosys Limited
    • 8.4.4.1. Participant's Overview
    • 8.4.4.2. Financial Performance
    • 8.4.4.3. Service Benchmarking
    • 8.4.4.4. Strategic Initiatives
  • 8.4.5. Tata Consultancy Services Limited
    • 8.4.5.1. Participant's Overview
    • 8.4.5.2. Financial Performance
    • 8.4.5.3. Service Benchmarking
    • 8.4.5.4. Strategic Initiatives
  • 8.4.6. Accenture plc
    • 8.4.6.1. Participant's Overview
    • 8.4.6.2. Financial Performance
    • 8.4.6.3. Service Benchmarking
    • 8.4.6.4. Strategic Initiatives
  • 8.4.7. Capgemini SE
    • 8.4.7.1. Participant's Overview
    • 8.4.7.2. Financial Performance
    • 8.4.7.3. Service Benchmarking
    • 8.4.7.4. Strategic Initiatives
  • 8.4.8. Tech Mahindra Limited
    • 8.4.8.1. Participant's Overview
    • 8.4.8.2. Financial Performance
    • 8.4.8.3. Service Benchmarking
    • 8.4.8.4. Strategic Initiatives
  • 8.4.9. Persistent Systems Limited
    • 8.4.9.1. Participant's Overview
    • 8.4.9.2. Financial Performance
    • 8.4.9.3. Service Benchmarking
    • 8.4.9.4. Strategic Initiatives
  • 8.4.10. HCL Technologies Limited
    • 8.4.10.1. Participant's Overview
    • 8.4.10.2. Financial Performance
    • 8.4.10.3. Service Benchmarking
    • 8.4.10.4. Strategic Initiatives