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AI 불만 관리 시장 규모, 점유율, 동향 분석 보고서 : 기술별, 용도별, 배포별, 업종별, 지역별, 부문별 예측(2025-2033년)

AI Complaint Management Market Size, Share & Trends Analysis Report By Technology, By Application, By Deployment (Cloud, On-premises, Hybrid), By Vertical, By Region, And Segment Forecasts, 2025 - 2033

발행일: 2025년 07월 | 리서치사:

Grand View Research | 페이지 정보: 영문 100 Pages | 배송안내 : 2-10일 (영업일 기준)

샘플 요청 목록에 추가

※ 본 상품은 영문 자료로 한글과 영문 목차에 불일치하는 내용이 있을 경우 영문을 우선합니다. 정확한 검토를 위해 영문 목차를 참고해주시기 바랍니다.

AI 불만 관리 시장 요약

세계의 AI 불만 관리 시장 규모는 2024년 52억 9,000만 달러로 평가되었고, 2033년에는 289억 2,000만 달러에 이를 것으로 예측되며, 2025년부터 2033년까지의 CAGR은 21.1%를 나타낼 것으로 전망됩니다. 응답 시간을 가속화함으로써 불만 관리 시스템을 강화하고 고객과 기업 간의 상호 작용을 변화시키는 인공지능 시스템의 발전으로 시장 성장이 현저하게 가속될 것으로 예측됩니다.

AI 불만 관리 산업 성장의 원동력은 고객 중심 비즈니스 모델에 강력하게 초점을 맞추는 것입니다. 불만을 신속하고 효과적으로 개별화된 방식으로 해결하는 것은 고객 만족과 충성도를 유지하는 데 가치가 있습니다. AI 솔루션은 티켓 관리를 자동화하고 실시간 감정 분석을 수행하며 예측 분석을 사용하여 불만 해결 프로세스 전체를 최적화함으로써 이를 가능하게 합니다. 이 접근법은 운영 비용을 줄일 뿐만 아니라 대응 속도와 정확도를 향상시키고 기업에게 고객 서비스에서 경쟁 우위를 제공합니다.

다양한 디지털 채널에서 발생하는 고객과의 상호 작용의 복잡성과 총량 증가. 오늘날 고객은 소셜 미디어, 이메일, 채팅, 음성을 통해서도 부드러운 지원 경험을 기대하고 있으며, 통합된 멀티채널 불만 관리가 필수적입니다. AI 주도 솔루션은 이러한 다양한 출처의 불만을 통합하고 분석하여 일관되고 조정된 대응을 가능하게 합니다. 이 기능은 디지털 디지털 세계에서 뛰어난 고객 경험을 제공하고 장기적인 충성도를 구축하려는 기업에게 필수적입니다.

그러나 실용적인 통찰력과 데이터 주도 전략에 대한 요구가 커짐에 따라 불만 관리에서 AI의 채택을 뒷받침하고 있습니다. AI 기술은 대량의 고객 피드백을 분석하고 패턴을 공개하며 문제가 심각해지기 전에 예측할 수 있습니다. 그 결과, 고객 만족도의 향상, 업무 효율의 향상, 브랜드 평가의 향상으로 이어집니다.

AI 불만 관리 시장 점유율(지역별, 2024년 및 2033년)
북미
- 미국
- 캐나다
- 멕시코
유럽
- 영국
- 독일
- 프랑스
아시아태평양
- 중국
- 일본
- 인도
- 한국
- 호주
라틴아메리카
- 브라질
중동 및 아프리카
- 아랍에미리트(UAE)
- 사우디아라비아
- 남아프리카

제9장 경쟁 구도

기업 분류
기업의 시장 포지셔닝
참가 기업의 개요
재무실적
제품 벤치마킹
기업 히트맵 분석
전략 매핑
기업 프로파일
- Salesforce Inc.
- Verint Systems Inc.
- Microsoft
- Oracle
- SAP SE
- Zendesk, Inc.
- Freshworks Inc.
- Zoho Corporation Pvt. Ltd.
- NICE Ltd.
- Kustomer, Inc.

KTH 25.08.26

AI Complaint Management Market Summary

The global AI complaint management market size was estimated at USD 5.29 billion in 2024 and is projected to reach USD 28.92 billion by 2033, growing at a CAGR of 21.1% from 2025 to 2033. The market growth is anticipated to be significantly accelerated due to the advancements in artificial intelligence systems for enhancing the complaint management systems by increasing the speed of response times, transforming the interaction between the customer and the business.

The AI complaint management industry's growth is driven by the strong focus on customer-centric business models for resolving complaints quickly, effectively, and in a personalized manner is valuable for sustaining customer satisfaction and loyalty. AI solutions allow this by automating ticket management, performing real-time sentiment analysis, and using predictive analytics to optimize the entire complaint resolution process. This approach not only lowers operational costs but also improves the speed and precision of responses, providing businesses with a competitive advantage in customer service.

The rising complexity and total volume of customer interactions happening across various digital channels. Today's customers expect smooth support experiences, whether they reach out via social media, email, chat, or voice, making unified, multi-channel complaint management essential. AI-driven solutions can consolidate and analyze complaints from these different sources, enabling consistent and coordinated responses. This capability is mandatory for companies looking to provide outstanding customer experiences and build long-term loyalty in the rising digital world.

However, the growing need for actionable insights and data-driven strategies is driving the adoption of AI in complaint management. AI technologies can analyze large volumes of customer feedback, uncover patterns, and anticipate problems before they become critical. This enables organizations to understand and solve underlying issues proactively, refine their products and services, and stay aligned with changing regulatory requirements, which results in higher customer satisfaction, greater operational efficiency, and a stronger brand reputation.

Global AI Complaint Management Market Report Segmentation

This report forecasts revenue growth on global, regional, and country levels and provides an analysis of the industry trends in each of the sub-segments from 2021 to 2033. For this study, Grand View Research has segmented the global AI complaint management market report based on technology, application, deployment, vertical, and region.

Technology Outlook (Revenue, USD Million, 2021 - 2033)
Machine Learning
Natural Language Processing
Robotic Process Automation (RPA)
Speech Recognition
Predictive Analytics
Others
Application Outlook (Revenue, USD Million, 2021 - 2033)
Customer Complaint Resolution
Fraud Detection & Escalation
Feedback Analysis
Social Media Complaint Handling
Others
Deployment Outlook (Revenue, USD Million, 2021 - 2033)
Cloud
On-premises
Hybrid
Vertical Outlook (Revenue, USD Million, 2021 - 2033)
IT & ITES
Hospitality & Travel
Healthcare and Life Sciences
Retail & E-commerce
BFSI
Government and Public Sector
Telecommunications
Others
Regional Outlook (Revenue, USD Million, 2021 - 2033)
North America
- U.S.
- Canada
- Mexico
Europe
- UK
- Germany
- France
Asia Pacific
- China
- India
- Japan
- South Korea
- Australia
Latin America
- Brazil
Middle East and Africa
- KSA
- UAE
- South Africa

Chapter 1. Methodology and Scope

1.1. Market Segmentation and Scope
1.2. Research Methodology
- 1.2.1. Information Procurement
1.3. Information or Data Analysis
1.4. Methodology
1.5. Research Scope and Assumptions
1.6. Market Formulation & Validation
1.7. List of Data Sources

Chapter 2. Executive Summary

2.1. Market Outlook
2.2. Segment Outlook
2.3. Competitive Insights

Chapter 3. AI Complaint Management Market Variables, Trends, & Scope

3.1. Market Lineage Outlook
3.2. Market Dynamics
- 3.2.1. Market Driver Analysis
- 3.2.2. Market Restraint Analysis
- 3.2.3. Industry Challenge
3.3. AI Complaint Management Market Analysis Tools
- 3.3.1. Industry Analysis - Porter's
  - 3.3.1.1. Bargaining power of the suppliers
  - 3.3.1.2. Bargaining power of the buyers
  - 3.3.1.3. Threats of substitution
  - 3.3.1.4. Threats from new entrants
  - 3.3.1.5. Competitive rivalry
- 3.3.2. PESTEL Analysis
  - 3.3.2.1. Political landscape
  - 3.3.2.2. Economic and Social landscape
  - 3.3.2.3. Technological landscape

Chapter 4. AI Complaint Management Market: Technology Estimates & Trend Analysis

4.1. Segment Dashboard
4.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
4.3. Machine Learning
- 4.3.1. Machine Learning Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
4.4. Natural Language Processing
- 4.4.1. Natural Language Processing Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
4.5. Robotic Process Automation
- 4.5.1. Robotic Process Automation Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
4.6. Speech Recognition
- 4.6.1. Speech Recognition Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
4.7. Predictive Analytics
- 4.7.1. Natural Language Processing Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
4.8. Others
- 4.8.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 5. AI Complaint Management Market: Application Estimates & Trend Analysis

5.1. Segment Dashboard
5.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
5.3. Customer Complaint Resolution
- 5.3.1. Customer Complaint Resolution Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
5.4. Fraud Detection & Escalation
- 5.4.1. Fraud Detection & Escalation Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
5.5. Feedback Analysis
- 5.5.1. Feedback Analysis Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
5.6. Social Media Complaint Handling
- 5.6.1. Social Media Complaint Handling Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
5.7. Others
- 5.7.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 6. AI Complaint Management Market: Deployment Estimates & Trend Analysis

6.1. Segment Dashboard
6.2. AI Complaint Management Market: Technology Movement Analysis, 2024 & 2033 (USD Million)
6.3. Cloud
- 6.3.1. Cloud Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
6.4. On-premises
- 6.4.1. On-premises Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
6.5. Hybrid
- 6.5.1. Hybrid Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 7. AI Complaint Management Market: Vertical Estimates & Trend Analysis

7.1. Segment Dashboard
7.2. AI Complaint Management Market: Vertical Movement Analysis, 2024 & 2033 (USD Million)
7.3. IT & ITES
- 7.3.1. IT & ITES Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.4. Hospitality & Travel
- 7.4.1. Hospitality & Travel Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.5. Healthcare and Life Sciences
- 7.5.1. Healthcare and Life Sciences Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.6. Retail & E-commerce
- 7.6.1. Retail & E-commerce Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.7. BFSI
- 7.7.1. BFSI Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.8. Government and Public Sector
- 7.8.1. Government and Public Sector Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.9. Telecommunications
- 7.9.1. Telecommunications Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)
7.10. Others
- 7.10.1. Others Market Revenue Estimates and Forecasts, 2021 - 2033 (USD Million)

Chapter 8. AI Complaint Management Market: Regional Estimates & Trend Analysis

8.1. AI Complaint Management Market Share, By Region, 2024 & 2033 (USD Million)
8.2. North America
- 8.2.1. North America AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.2.1.1. North America AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
  - 8.2.1.2. North America AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.2.1.3. North America AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.2.1.4. North America AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.2.1.5. North America AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.2.2. U.S.
  - 8.2.2.1. U.S. AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.2.2.2. U.S. AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.2.2.3. U.S. AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.2.2.4. U.S. AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.2.2.5. U.S. AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.2.3. Canada
  - 8.2.3.1. Canada AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.2.3.2. Canada AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.2.3.3. Canada AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.2.3.4. Canada AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.2.4. Mexico
  - 8.2.4.1. Mexico AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.2.4.2. Mexico AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.2.4.3. Mexico AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.2.4.4. Mexico AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
8.3. Europe
- 8.3.1. Europe AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.3.1.1. Europe AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
  - 8.3.1.2. Europe AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.3.1.3. Europe AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.3.1.4. Europe AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.3.1.5. Europe AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.3.2. UK
  - 8.3.2.1. UK AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.3.2.2. UK AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.3.2.3. UK AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.3.2.4. UK AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.3.3. Germany
  - 8.3.3.1. Germany AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.3.3.2. Germany AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.3.3.3. Germany AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.3.3.4. Germany AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.3.4. France
  - 8.3.4.1. France AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.3.4.2. France AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.3.4.3. France AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.3.4.4. France AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
8.4. Asia Pacific
- 8.4.1. Asia Pacific AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.4.1.1. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.1.2. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.1.3. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.1.4. Asia Pacific AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.4.2. China
  - 8.4.2.1. China AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.4.2.2. China AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.2.3. China AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.2.4. China AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.2.5. China AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.4.3. Japan
  - 8.4.3.1. Japan AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.3.2. Japan AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.3.3. Japan AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.3.4. Japan AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.4.4. India
  - 8.4.4.1. India AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.4.2. India AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.4.3. India AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.4.4. India AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.4.5. South Korea
  - 8.4.5.1. South Korea AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.5.2. South Korea AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.5.3. South Korea AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.5.4. South Korea AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.4.6. Australia
  - 8.4.6.1. Australia AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.4.6.2. Australia AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.4.6.3. Australia AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.4.6.4. Australia AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
8.5. Latin America
- 8.5.1. Latin America AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.5.1.1. Latin America AI Complaint Management Market Estimates and Forecasts, by Country, 2024 - 2033 (USD Million)
  - 8.5.1.2. Latin America AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.5.1.3. Latin America AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.5.1.4. Latin America AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.5.1.5. Latin America AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.5.2. Brazil
  - 8.5.2.1. Brazil AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.5.2.2. Brazil AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.5.2.3. Brazil AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.5.2.4. Brazil AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.5.2.5. Brazil AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
8.6. Middle East and Africa
- 8.6.1. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, 2024 - 2033 (USD Million)
  - 8.6.1.1. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.6.1.2. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.6.1.3. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.6.1.4. Middle East and Africa AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.6.2. UAE
  - 8.6.2.1. UAE AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.6.2.2. UAE AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.6.2.3. UAE AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.6.2.4. UAE AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.6.3. KSA
  - 8.6.3.1. KSA AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.6.3.2. KSA AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.6.3.3. KSA AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.6.3.4. KSA AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)
- 8.6.4. South Africa
  - 8.6.4.1. South Africa AI Complaint Management Market Estimates and Forecasts, by Technology, 2024 - 2033 (USD Million)
  - 8.6.4.2. South Africa AI Complaint Management Market Estimates and Forecasts, by Application, 2024 - 2033 (USD Million)
  - 8.6.4.3. South Africa AI Complaint Management Market Estimates and Forecasts, by Deployment, 2024 - 2033 (USD Million)
  - 8.6.4.4. South Africa AI Complaint Management Market Estimates and Forecasts, by Vertical, 2024 - 2033 (USD Million)

Chapter 9. Competitive Landscape

9.1. Company Categorization
9.2. Company Market Positioning
9.3. Participant's Overview
9.4. Financial Performance
9.5. Product Benchmarking
9.6. Company Heat Map Analysis
9.7. Strategy Mapping
9.8. Company Profiles
- 9.8.1. Salesforce Inc.
  - 9.8.1.1. Participant's Overview
  - 9.8.1.2. Financial Performance
  - 9.8.1.3. Product Benchmarking
  - 9.8.1.4. Recent Developments
- 9.8.2. Verint Systems Inc.
  - 9.8.2.1. Participant's Overview
  - 9.8.2.2. Financial Performance
  - 9.8.2.3. Product Benchmarking
  - 9.8.2.4. Recent Developments
- 9.8.3. Microsoft
  - 9.8.3.1. Participant's Overview
  - 9.8.3.2. Financial Performance
  - 9.8.3.3. Product Benchmarking
  - 9.8.3.4. Recent Developments
- 9.8.4. Oracle
  - 9.8.4.1. Participant's Overview
  - 9.8.4.2. Financial Performance
  - 9.8.4.3. Product Benchmarking
  - 9.8.4.4. Recent Developments
- 9.8.5. SAP SE
  - 9.8.5.1. Participant's Overview
  - 9.8.5.2. Financial Performance
  - 9.8.5.3. Product Benchmarking
  - 9.8.5.4. Recent Developments
- 9.8.6. Zendesk, Inc.
  - 9.8.6.1. Participant's Overview
  - 9.8.6.2. Financial Performance
  - 9.8.6.3. Product Benchmarking
  - 9.8.6.4. Recent Developments
- 9.8.7. Freshworks Inc.
  - 9.8.7.1. Participant's Overview
  - 9.8.7.2. Financial Performance
  - 9.8.7.3. Product Benchmarking
  - 9.8.7.4. Recent Developments
- 9.8.8. Zoho Corporation Pvt. Ltd.
  - 9.8.8.1. Participant's Overview
  - 9.8.8.2. Financial Performance
  - 9.8.8.3. Product Benchmarking
  - 9.8.8.4. Recent Developments
- 9.8.9. NICE Ltd.
  - 9.8.9.1. Participant's Overview
  - 9.8.9.2. Financial Performance
  - 9.8.9.3. Product Benchmarking
  - 9.8.9.4. Recent Developments
- 9.8.10. Kustomer, Inc.
  - 9.8.10.1. Participant's Overview
  - 9.8.10.2. Financial Performance
  - 9.8.10.3. Product Benchmarking
  - 9.8.10.4. Recent Developments

AI 불만 관리 시장 규모, 점유율, 동향 분석 보고서 : 기술별, 용도별, 배포별, 업종별, 지역별, 부문별 예측(2025-2033년)

AI Complaint Management Market Size, Share & Trends Analysis Report By Technology, By Application, By Deployment (Cloud, On-premises, Hybrid), By Vertical, By Region, And Segment Forecasts, 2025 - 2033

목차

제1장 조사 방법과 범위

제2장 주요 요약

제3장 AI 불만 관리 시장 변수, 동향, 범위

제4장 AI 불만 관리 시장 : 기술 추정·동향 분석

제5장 AI 불만 관리 시장 : 용도 추정·동향 분석

제6장 AI 불만 관리 시장 : 배포 추정·동향 분석

제7장 AI 불만 관리 시장 : 업종 추정·동향 분석

제8장 AI 불만 관리 시장 : 지역 추정·동향 분석