유럽의 UCaaS 시장 점유율(2023년) : 2023년을 형성한 벤더

This IDC Market Share analyzes the European unified communications-as-a-service vendor landscape. UCaaS momentum is being driven by hybrid work. The study outlines trends in market share and provides recommendations for market players. The trend is to unify communications and collaboration modalities into one platform to enhance user experience and work fluidity. With collaboration tools now mostly residing in the cloud, businesses aim to have voice in the cloud as well for seamless integration. They are, however, taking a cautious and structured approach to cloud migration when it comes to voice to avoid disruptions to workflow."Flexibility should be at the center of voice solutions to cater to a wide range of business requirements. UCaaS vendors should partner closely within the ecosystem to enable tighter integrations for seamless work experience and to enhance service offerings," said Oru Mohiuddin, research director, IDC European Enterprise Communications and Collaboration.

IDC Market Share Figure

Executive Summary

Advice for Technology Suppliers

• Leverage Voice Integration into Collaboration Platforms
• Explore Partnerships Within the Ecosystem
• Offer Voice APIs to Enable More Flexible Deployments
• Develop Solutions that Are Compatible with Smartphones
• Enhance Offerings with Adjacent Technologies

Market Share

Who Shaped the Year

• Service Providers Under "Others" Make Up a Dominant Category

Market Context

• Significant Market Developments
  • UCaaS Vendors Are Expanding into Adjacent Technology Areas to Create a Connect Workflow Across Teams
  • UCaaS Is a Popular Choice as It can Facilitate Hybrid Work
  • Some Businesses Prefer Their Legacy Voice Infrastructure
  • Hybrid Deployment Is Common
  • Mobile Phone Is Widely Used by Workers
  • Voice Is Still Widely Used for Business Communication
  • Reliance on Channel Partners Is Growing

Methodology

Market Definition

• Hosted Voice or Public Cloud UCaaS
• Private Cloud UCaaS

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