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Worldwide Managed Cloud Services Forecast, 2024-2028: An Extraction View of Technology Outsourcing Services Markets

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This IDC study provides IDC's forecast and spending for the worldwide managed cloud services (MCS) market across eight major regions for the 2024-2028 forecast period. IDC views managed cloud services as an extraction view of IDC's technology outsourcing services markets involving application management (AM), hosted application management (HAM), hosting infrastructure services (HIS), IT outsourcing (ITO), and network and endpoint outsourcing services (NEOS). For details on the definitions of managed cloud services, see the Market Definition section as well as IDC's Worldwide Managed Cloud Services Taxonomy, 2024 (IDC #US50637124, February 2024). This study also includes advice to providers of IT services, an analysis of key market and industry trends by key managed cloud services markets and regions, key market drivers and inhibitors, and significant market developments."While managed SPs are in a strong position to support enterprises in managing across an ever-expanding portfolio of IT and cloud capabilities, these service providers are also facing a host of substitution effects that include the use of automation and a range of other types of service providers including public cloud providers and colocation providers," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Ensuring success in the managed cloud services market will require that managed SPs develop a road map for skills versus automation, refine the go-to-market (GTM) strategy, support security and compliance needs, optimize financial management, implement AI strategically, provide business-centric modernization, utilize critical partnerships for digital transformation (DX), leverage strengths in supporting multicloud operations, implement a robust governance structure, create a matrix management function to support the use of public cloud providers, and develop an end-to-end risk management function."

IDC Market Forecast Figure

Executive Summary

Advice for Technology Suppliers

Market Forecast

  • Worldwide Managed Cloud Services Spending Forecast View
    • Worldwide Managed Cloud Services by Primary Market
    • Managed Cloud Services by Region
    • Penetration Rate of Managed Cloud Services Within Technology Outsourcing Services Markets
    • Relationship of Managed Cloud Services with Technology Outsourcing Services Markets
  • Forecasts by Region
    • Americas
      • U.S. Managed Cloud Services Forecast
        • Key U.S. Market and Industry Trends
      • Canada Managed Cloud Services Forecast
        • Key Canada Market and Industry Trends
      • Latin America Managed Cloud Services Forecast
        • Key Latin America Market and Industry Trends
    • EMEA
      • Western Europe Managed Cloud Services Forecast
        • Key Western Europe Market and Industry Trends
      • Central and Eastern Europe Managed Cloud Services Forecast
        • Key CEE Market and Industry Trends
      • Middle East and Africa Managed Cloud Services Forecast
        • Key MEA Market and Industry Trends
    • APAC
      • Asia/Pacific (Excluding Japan) Managed Cloud Services Forecast
        • Key APEJ Market and Industry Trends
      • Japan Managed Cloud Services Forecast
        • Key Japan Market Trends

Market Context

  • Drivers and Inhibitors
    • Drivers
      • Increase Revenue by Enabling the Build of New Revenue-Generating Products and Services Faster
      • Restructure the IT Financial Footprint and Shift from a Capex Model to an Opex Model
    • Inhibitors
      • Operational Efficiencies
      • Immaturity of Cloud: It Is Still a New Technology Architecture
  • Significant Market Developments
    • Managed Cloud Services: Top 100 Worldwide Outsourcing Deals
  • Changes from Prior Forecast

Market Definition

  • Relationship Between Traditional Outsourcing-Managed Services and Managed Cloud Services
    • Extraction Markets
  • Overview of the Primary and Secondary Markets of Managed Cloud Services
    • Primary Markets of Managed Cloud Services
    • Secondary Markets of Managed Cloud Services
    • Penetration of Managed Cloud Services: Substitution Effect

Methodology

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