매니지드 SP : 멀티클라우드 세계에서 매니지드 클라우드 서비스의 프로비저닝에서 거버넌스는 얼마나 중요한가?

This IDC Market Perspective discusses how governance is central to provisioning managed cloud services in a multicloud world. Factors that are driving managed SPs to incorporate a robust governance structure in supporting enterprise use of managed cloud services involve the need for managed SPs to deliver on the value of cloud services, ensure meeting business and technology objectives, optimize all IT and cloud resources, mitigate risks, control client relationships, shift to an operationally driven culture and position as business centric."Shifts in technology requirements, changing enterprise sourcing strategies for services, a much more volatile geopolitical landscape, and increased risks are all placing more pressure on managed SPs to invest heavily in building a robust, end-to-end governance structure that can meet client needs as well as ensure that managed SPs can provide value in the longer term and maintain competitive advantage," says David Tapper, program VP, Outsourcing and Managed Cloud Services at IDC. "Investments that managed SPs must make to ensure that they can effectively provide robust governance involve driving fundamental changes in culture from project based to operationally driven, shifting brand perception to business-centric service delivery via a business operations center, creating a centralized organization with federated capabilities, implementing a multicloud platform that supports an integrated digital services supply chain, highlighting the ability to support matrix management and multicloud operations, and developing an end-to-end risk management function."

Executive Snapshot

New Market Developments and Dynamics

• Executive Summary
• Governance Structure for Managed Cloud Services
  • Shift of Managed SP Responsibilities
  • Governance Is Central to Managed Cloud Services
  • Shifting Relationships: Public Cloud Provider as Prime Supplier
  • Organizational Structure
    • Integrated Digital Services Supply Chain
  • Multicloud Management Platform: Control and Optimization
  • Matrix Management and Multicloud Operations
    • Matrix Management
    • Multicloud Operations
    • Correlation Management
  • Business Operations Center: Air Traffic Control
  • Risk Management

Advice for the Services Provider

Learn More

• Related Research
• Synopsis