AI가 IT 서비스 관리를 혁신하는 방법

This IDC Perspective discusses how AI is transforming IT service management (ITSM). Available features incorporating AI in ITSM can offer faster and more consistent services, improve efficiency, and allow humans to focus on more sensitive or advanced work. These new technology developments are shifting employee engagement with service teams, as well as creating new needs and opportunities for processes and personnel within IT."Organizations see opportunities in AI for IT service and other service teams and are considering how to invest in accordance with their organizations' broader goals and guidelines," says Snow Tempest, research manager for IT service management at IDC.

Executive Snapshot

Situation Overview

• Overview
  • Employee Service
  • Technician Assistance
  • Incident Management
  • Knowledge, Asset, and Configuration Management
  • Training and Career Development Needs
• Top Investment Priorities
  • Best Practices

Advice for the Technology Buyer

• For the IT Service Management Software Provider

IDC's Point of View

Learn More

• Related Research
• Synopsis