IDC MaturityScape 벤치마크 : AI를 활용한 세계 금융 서비스 조직(2025년)

This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Financial services institutions enjoy a leadership position in their adoption and maturity of AI in areas like risk and fraud exactly because of the regulated and trusted nature of the industry," said Jerry Silva, program vice president, IDC Financial Insights. "But as AI branches out into generative and agentic AI and more, institutions need to continue to take care to evolve to AI-fueled organizations while maintaining digital trust and stewardship levels the industry and its customers demand. This IDC AI-fueled organization maturity model is designed to support this journey."

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of AI-Fueled Financial Services Organization Maturity Benchmark Data

• Stages of the AI-Fueled Financial Services Organization Maturity Framework
  • Ad Hoc - AI Scramble
    • Description
    • Business Outcome
  • Opportunistic - AI Pivot
    • Description
    • Business Outcome
  • Repeatable - AI Alignment
    • Description
    • Business Outcome
  • Managed - AI Transform
    • Description
    • Business Outcome
  • Optimized - AI-Fueled Organization
    • Description
    • Business Outcome
• Dimensions of the AI-Fueled Financial Services Organization Maturity Framework
  • Survey Findings: Maturity Distribution Across Dimensions
    • Financial Services Industry Overall Dimensions Maturity
    • Strategy
    • People
    • Technology
• Evaluating AI-Fueled Financial Services Organization Maturity: Survivors and Thrivers
  • Survey Findings: Comparison of Survivors and Thrivers

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• Related Research
• Appendix
• Methodology
• Survey Respondent Segmentation