IDC MaturityScape Benchmark : AI를 활용한 세계 공공 부문 조직(2025년)

This IDC study presents the results of IDC's MaturityScape Benchmark AI Survey to help guide organizations on their AI maturity journey."Public sector organizations are quickly adopting AI and proactively starting their AI journeys by establishing an effective strategy that provides responsible AI guardrails while supporting employees who are keen to use AI tools," said Ruthbea Yesner, program vice president, Education and Smart Cities at IDC Government Insights. "As with any technological advancement, especially one of the scope and speed of AI, a structured approach must be in place that helps organizations evolve, adjust and, ultimately, become the AI-fueled organization. The IDC AI-fueled organization maturity model is designed to support this endeavor, wherever you are on your journey."

IDC MaturityScape Benchmark Figure

Executive Summary

Analysis of AI-Fueled Public Sector Organization Maturity Benchmark Data

• Stages of the AI-Fueled Public Sector Organization Maturity Framework
  • Ad Hoc - AI Scramble
    • Description
    • Business Outcome
  • Opportunistic - AI Pivot
    • Description
    • Business Outcome
  • Repeatable - AI Alignment
    • Description
    • Business Outcome
  • Managed - AI Transform
    • Description
    • Business Outcome
  • Optimized - AI-Fueled Organization
    • Description
    • Business Outcome
• Dimensions of the AI-Fueled Public Sector Organization Maturity Framework
  • Survey Findings: Maturity Distribution Across Dimensions
    • Overall
    • Strategy
    • People
    • Technology
• Evaluating AI-Fueled Public Sector Organization Maturity: Survivors and Thrivers
  • Survey Findings: Comparison of Survivors and Thrivers

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• Related Research
• Appendix
• Methodology
• Survey Respondent Segmentation