IDC의 세계 디지털 전환 이용 사례 분류법(2025년) : 통신

This IDC study examines the digital transformation priorities for the telecommunications industry and analyzes the key elements necessary for telecommunications service providers to evolve network, IT, and customer-facing technologies and processes. IDC publishes research on digital transformation and its influence on technology spending. This research includes both quantitative research in the form of market forecasts and qualitative research that assists technology buyers in making better decisions as well as technology vendors in better serving their customers."Communication service providers are under pressure to transform themselves to AI-fueled businesses that can compete and remain relevant to the enterprise and consumer," said Paul Hughes, research director, Future Enterprise Connectivity Strategies, Worldwide Telecommunications Insights, IDC. "This AI-enabled digital transformation is an evolutionary corporate effort that includes upgrades to existing networks and processes, dedicated solution investment in internal and externally facing systems for operations and business support, and a more nimble and automated way to improve the customer experience and to offer new revenue-generating services."

IDC's Worldwide Digital Transformation Taxonomy

Digital Transformation Taxonomy Changes for 2025

Definitions

• Telecommunications and Digital Transformation
• Digital Mission: Support and Enable Diverse, Connected Communities
  • Strategic Priority: AI-Enhanced Networking
    • AI-Enhanced Networking Program: Network Virtualization
    • AI-Enhanced Networking Program: Multi-Access Edge Computing
    • AI-Enhanced Networking Program: Network as a Service
  • Strategic Priority: Autonomous Networks Operations
    • Autonomous Network Operations: Orchestration, Provisioning, and Activation
    • Autonomous Network Operations: Resource Management and Product Catalog
    • Autonomous Network Operations: Service Assurance (Fault/Performance/AI/ML)
  • Strategic Priority: Monetization (BSS) and Partner Management (PRM)
    • Monetization (BSS) and Partner Management (PRM) Program: Convergent Charging and Policy
    • Monetization (BSS) and Partner Management (PRM) Program: Dynamic Pricing and Rating
    • Monetization (BSS) and Partner Management (PRM) Program: Revenue Assurance and Fraud Management
    • Monetization (BSS) and Partner Management (PRM) Program: Wholesale Interconnect
    • Monetization (BSS) and Partner Management (PRM) Program: Partner Management
  • Strategic Priority: Customer Experience Management
    • Customer Experience Management Program: Omni-Channel Experience
    • Customer Experience Management Program: Customer Journey Management
    • Customer Experience Management Program: Customer Retention
    • Customer Experience Management Program: Augmented Customer Support

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• Related Research
• Synopsis