세계의 문제 관리 소프트웨어 시장 : 컴포넌트별, 전개 유형별, 업종별, 지역별(2025-2033년)

The global problem management software market size reached USD 8.3 Billion in 2024. Looking forward, IMARC Group expects the market to reach USD 23.6 Billion by 2033, exhibiting a growth rate (CAGR) of 11.69% during 2025-2033. The increasing demand for automation and optimization of IT processes, growing focus on customer satisfaction and experience, large-scale integration of various technologies, such as artificial intelligence (AI) and machine learning (ML), and extensive research and development (R&D) activities represent some of the key factors driving the market.

Problem management software refers to tools or platforms that help organizations manage and resolve information technology (IT) problems. It provides a systematic approach to tracking, identifying, analyzing, and resolving problems, and helps to prevent them from recurring in the future. Problem management software helps track and log all reported issues or problems, providing a centralized system for recording and documenting incidents. It assists in streamlining the problem-resolution process, reducing downtime, improving service quality, and enhancing customer satisfaction. As a result, it finds extensive applications across the banking, financial services and insurance (BFSI), healthcare, retail, IT and telecom, and manufacturing industries.

Problem Management Software Market Trends:

The increasing demand for automation and optimization of IT processes is one of the key factors favoring the market growth. Problem management software helps to eliminate the risk of inconsistencies, reduce downtime, and improve the quality of problem resolution. In line with this, the widespread software adoption to manage and address issues, such as malfunctions, connectivity problems, or software bugs, is creating a positive outlook for the market. Moreover, the growing incidence of network issues, security breaches, and service disruptions due to the proliferation of digital technologies and the increasing reliance on IT services is contributing to the market growth. Apart from this, the integration of various technologies, such as artificial intelligence (AI), machine learning (ML), and automation to enable more efficient problem identification, analysis, and resolution, is providing an impetus to the market growth. Furthermore, the increasing adoption of problem management software in healthcare organizations to manage and resolve issues related to their IT infrastructure, including servers, networks, databases, and software applications, is positively influencing the market growth. Other factors, including the increasing complexity of IT systems, growing focus on customer satisfaction and experience, extensive research and development (R&D) activities, and rising need for efficient and effective problem resolution and management, are presenting remunerative growth opportunities for the market.

Key Market Segmentation:

Component Insights:

• Software
• Service

Deployment Type Insights:

• On-premises
• Cloud-based

Industry Verticals Insights:

• Banking, Financial Services and Insurance (BFSI)
• HealthCare
• Retail
• IT and Telecom
• Manufacturing
• Others

Regional Insights:

• North America
• United States
• Canada
• Asia Pacific
• China
• Japan
• India
• South Korea
• Australia
• Indonesia
• Others
• Europe
• Germany
• France
• United Kingdom
• Italy
• Spain
• Russia
• Others
• Latin America
• Brazil
• Mexico
• Others
• Middle East and Africa
• The report has also provided a comprehensive analysis of all the major regional markets, which include North America (the United States and Canada); Asia Pacific (China, Japan, India, South Korea, Australia, Indonesia, and others); Europe (Germany, France, the United Kingdom, Italy, Spain, Russia, and others); Latin America (Brazil, Mexico, and others); and the Middle East and Africa. According to the report, North America was the largest market for problem management software. Some of the factors driving the North America problem management software market included rapid technological advancements, extensive research and development (R&D) activities, and a rising need for efficient and effective problem resolution and management.

Competitive Landscape:

• The report has also provided a comprehensive analysis of the competitive landscape in the global problem management software market. Detailed profiles of all major companies have been provided. Some of the companies covered include Atlassian Corporation, Freshwork Inc., ServiceNow Inc., Softexpert Software S.A., SolarWinds Worldwide LLC, Sunrise Software Limited, Zendesk Inc., etc. Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.

Key Questions Answered in This Report:

• How has the global problem management software market performed so far, and how will it perform in the coming years?
• What are the drivers, restraints, and opportunities in the global problem management software market?
• What is the impact of each driver, restraint, and opportunity on the global problem management software market?
• What are the key regional markets?
• Which countries represent the most attractive problem management software market?
• What is the breakup of the market based on the component?
• Which is the most attractive component in the problem management software market?
• What is the breakup of the market based on the deployment type?
• Which is the most attractive deployment type in the problem management software market?
• What is the breakup of the market based on the industry verticals?
• Which is the most attractive industry verticals in the problem management software market?
• What is the competitive structure of the global problem management software market?
• Who are the key players/companies in the global problem management software market?

Table of Contents

1 Preface

2 Scope and Methodology

• 2.1 Objectives of the Study
• 2.2 Stakeholders
• 2.3 Data Sources
  • 2.3.1 Primary Sources
  • 2.3.2 Secondary Sources
• 2.4 Market Estimation
  • 2.4.1 Bottom-Up Approach
  • 2.4.2 Top-Down Approach
• 2.5 Forecasting Methodology

3 Executive Summary

4 Introduction

• 4.1 Overview
• 4.2 Key Industry Trends

5 Global Problem Management Software Market

• 5.1 Market Overview
• 5.2 Market Performance
• 5.3 Impact of COVID-19
• 5.4 Market Forecast

6 Market Breakup by Component

• 6.1 Software
  • 6.1.1 Market Trends
  • 6.1.2 Market Forecast
• 6.2 Service
  • 6.2.1 Market Trends
  • 6.2.2 Market Forecast

7 Market Breakup by Deployment Type

• 7.1 On-premises
  • 7.1.1 Market Trends
  • 7.1.2 Market Forecast
• 7.2 Cloud-based
  • 7.2.1 Market Trends
  • 7.2.2 Market Forecast

8 Market Breakup by Industry Verticals

• 8.1 Banking, Financial Services and Insurance (BFSI)
  • 8.1.1 Market Trends
  • 8.1.2 Market Forecast
• 8.2 HealthCare
  • 8.2.1 Market Trends
  • 8.2.2 Market Forecast
• 8.3 Retail
  • 8.3.1 Market Trends
  • 8.3.2 Market Forecast
• 8.4 IT and Telecom
  • 8.4.1 Market Trends
  • 8.4.2 Market Forecast
• 8.5 Manufacturing
  • 8.5.1 Market Trends
  • 8.5.2 Market Forecast
• 8.6 Others
  • 8.6.1 Market Trends
  • 8.6.2 Market Forecast

9 Market Breakup by Region

• 9.1 North America
  • 9.1.1 United States
    • 9.1.1.1 Market Trends
    • 9.1.1.2 Market Forecast
  • 9.1.2 Canada
    • 9.1.2.1 Market Trends
    • 9.1.2.2 Market Forecast
• 9.2 Asia-Pacific
  • 9.2.1 China
    • 9.2.1.1 Market Trends
    • 9.2.1.2 Market Forecast
  • 9.2.2 Japan
    • 9.2.2.1 Market Trends
    • 9.2.2.2 Market Forecast
  • 9.2.3 India
    • 9.2.3.1 Market Trends
    • 9.2.3.2 Market Forecast
  • 9.2.4 South Korea
    • 9.2.4.1 Market Trends
    • 9.2.4.2 Market Forecast
  • 9.2.5 Australia
    • 9.2.5.1 Market Trends
    • 9.2.5.2 Market Forecast
  • 9.2.6 Indonesia
    • 9.2.6.1 Market Trends
    • 9.2.6.2 Market Forecast
  • 9.2.7 Others
    • 9.2.7.1 Market Trends
    • 9.2.7.2 Market Forecast
• 9.3 Europe
  • 9.3.1 Germany
    • 9.3.1.1 Market Trends
    • 9.3.1.2 Market Forecast
  • 9.3.2 France
    • 9.3.2.1 Market Trends
    • 9.3.2.2 Market Forecast
  • 9.3.3 United Kingdom
    • 9.3.3.1 Market Trends
    • 9.3.3.2 Market Forecast
  • 9.3.4 Italy
    • 9.3.4.1 Market Trends
    • 9.3.4.2 Market Forecast
  • 9.3.5 Spain
    • 9.3.5.1 Market Trends
    • 9.3.5.2 Market Forecast
  • 9.3.6 Russia
    • 9.3.6.1 Market Trends
    • 9.3.6.2 Market Forecast
  • 9.3.7 Others
    • 9.3.7.1 Market Trends
    • 9.3.7.2 Market Forecast
• 9.4 Latin America
  • 9.4.1 Brazil
    • 9.4.1.1 Market Trends
    • 9.4.1.2 Market Forecast
  • 9.4.2 Mexico
    • 9.4.2.1 Market Trends
    • 9.4.2.2 Market Forecast
  • 9.4.3 Others
    • 9.4.3.1 Market Trends
    • 9.4.3.2 Market Forecast
• 9.5 Middle East and Africa
  • 9.5.1 Market Trends
  • 9.5.2 Market Breakup by Country
  • 9.5.3 Market Forecast

10 Drivers, Restraints, and Opportunities

• 10.1 Overview
• 10.2 Drivers
• 10.3 Restraints
• 10.4 Opportunities

11 Value Chain Analysis

12 Porters Five Forces Analysis

• 12.1 Overview
• 12.2 Bargaining Power of Buyers
• 12.3 Bargaining Power of Suppliers
• 12.4 Degree of Competition
• 12.5 Threat of New Entrants
• 12.6 Threat of Substitutes

13 Price Analysis

14 Competitive Landscape

• 14.1 Market Structure
• 14.2 Key Players
• 14.3 Profiles of Key Players
  • 14.3.1 Atlassian Corporation
    • 14.3.1.1 Company Overview
    • 14.3.1.2 Product Portfolio
  • 14.3.2 Freshwork Inc.
    • 14.3.2.1 Company Overview
    • 14.3.2.2 Product Portfolio
    • 14.3.2.3 Financials
  • 14.3.3 ServiceNow Inc.
    • 14.3.3.1 Company Overview
    • 14.3.3.2 Product Portfolio
    • 14.3.3.3 Financials
    • 14.3.3.4 SWOT Analysis
  • 14.3.4 Softexpert Software S.A.
    • 14.3.4.1 Company Overview
    • 14.3.4.2 Product Portfolio
  • 14.3.5 SolarWinds Worldwide LLC
    • 14.3.5.1 Company Overview
    • 14.3.5.2 Product Portfolio
    • 14.3.5.3 Financials
  • 14.3.6 Sunrise Software Limited
    • 14.3.6.1 Company Overview
    • 14.3.6.2 Product Portfolio
  • 14.3.7 Zendesk Inc.
    • 14.3.7.1 Company Overview
    • 14.3.7.2 Product Portfolio

Kindly note that this only represents a partial list of companies, and the complete list has been provided in the report.