실시간 AI 에이전트 지원 시장(2025-2029년)

The global real-time AI agent assist market is forecasted to grow by USD 10036.6 mn during 2024-2029, accelerating at a CAGR of 27.3% during the forecast period. The report on the global real-time AI agent assist market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by proliferation and integration of advanced generative ai, intensifying focus on customer experience and agent empowerment, strategic imperative for operational efficiency.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's global real-time AI agent assist market is segmented as below:

By Service

• Professional services
• Managed services

By Deployment

• Cloud-based
• On-premises

By End-User

• BFSI
• IT and telecom
• Retail and e-commerce
• Healthcare
• Automotive

Geography

• North America
  • US
  • Canada
  • Mexico
• APAC
  • China
  • India
  • Japan
  • South Korea
  • Australia
  • Indonesia
• Europe
  • UK
  • Germany
  • France
  • Spain
  • Italy
  • The Netherlands
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East and Africa
  • UAE
  • South Africa
  • Turkey
• Rest of World (ROW)

This study identifies the hyper-personalization at scale through proactive and predictive assistance as one of the prime reasons driving the global real-time AI agent assist market growth during the next few years. Also, rise of agent copilot and deep workflow integration and verticalization and development of industry-specific AI models will lead to sizable demand in the market.

The report on the global real-time AI agent assist market covers the following areas:

• Global real-time AI agent assist market sizing
• Global real-time AI agent assist market forecast
• Global real-time AI agent assist market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading global real-time AI agent assist market vendors that include 10Clouds, Azumo, Balto Software Inc., Code Brew Labs, Cognigy GmbH, Deviniti, Emerline, Google LLC, HatchWorks, Help Scout, Imobisoft Ltd., IBM Corp., Microsoft Corp., Netomi, SoluLab, Stepwise, Tidio LLC, Vstorm Sp. z o.o., Zendesk Inc.. Also, the global real-time AI agent assist market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market by Geography
  • Executive Summary - Chart on Market Segmentation by Service
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

• 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 2.2 Criticality of inputs and Factors of differentiation
• 2.3 Factors of disruption
• 2.4 Impact of drivers and challenges

3 Market Landscape

• 3.1 Market ecosystem
• 3.2 Market characteristics
• 3.3 Value chain analysis

4 Market Sizing

• 4.1 Market definition
• 4.2 Market segment analysis
  • Market segments
• 4.3 Market size 2024
• 4.4 Market outlook: Forecast for 2024-2029

5 Historic Market Size

• 5.1 Global Real-Time AI Agent Assist Market 2019 - 2023
  • Historic Market Size - Data Table on Global Real-Time AI Agent Assist Market 2019 - 2023 ($ million)
• 5.2 Service segment analysis 2019 - 2023
  • Historic Market Size - Service Segment 2019 - 2023 ($ million)
• 5.3 Deployment segment analysis 2019 - 2023
  • Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
• 5.4 End-user segment analysis 2019 - 2023
  • Historic Market Size - End-user Segment 2019 - 2023 ($ million)
• 5.5 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ million)
• 5.6 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Five Forces Analysis

• 6.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
• 6.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
• 6.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• 6.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
• 6.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
• 6.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
• 6.7 Market condition

7 Market Segmentation by Service

• 7.1 Market segments
• 7.2 Comparison by Service
• 7.3 Professional services - Market size and forecast 2024-2029
• 7.4 Managed services - Market size and forecast 2024-2029
• 7.5 Market opportunity by Service
  • Market opportunity by Service ($ million)

8 Market Segmentation by Deployment

• 8.1 Market segments
• 8.2 Comparison by Deployment
• 8.3 Cloud-based - Market size and forecast 2024-2029
• 8.4 On-premises - Market size and forecast 2024-2029
• 8.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ million)

9 Market Segmentation by End-user

• 9.1 Market segments
• 9.2 Comparison by End-user
• 9.3 BFSI - Market size and forecast 2024-2029
• 9.4 IT and telecom - Market size and forecast 2024-2029
• 9.5 Retail and e-commerce - Market size and forecast 2024-2029
• 9.6 Healthcare - Market size and forecast 2024-2029
• 9.7 Automotive - Market size and forecast 2024-2029
• 9.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)

10 Customer Landscape

• 10.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

• 11.1 Geographic segmentation
• 11.2 Geographic comparison
• 11.3 North America - Market size and forecast 2024-2029
  • 11.3.1 US - Market size and forecast 2024-2029
  • 11.3.2 Canada - Market size and forecast 2024-2029
  • 11.3.3 Mexico - Market size and forecast 2024-2029
• 11.4 APAC - Market size and forecast 2024-2029
  • 11.4.1 China - Market size and forecast 2024-2029
  • 11.4.2 India - Market size and forecast 2024-2029
  • 11.4.3 Japan - Market size and forecast 2024-2029
  • 11.4.4 South Korea - Market size and forecast 2024-2029
  • 11.4.5 Australia - Market size and forecast 2024-2029
  • 11.4.6 Indonesia - Market size and forecast 2024-2029
• 11.5 Europe - Market size and forecast 2024-2029
  • 11.5.1 UK - Market size and forecast 2024-2029
  • 11.5.2 Germany - Market size and forecast 2024-2029
  • 11.5.3 France - Market size and forecast 2024-2029
  • 11.5.4 Spain - Market size and forecast 2024-2029
  • 11.5.5 Italy - Market size and forecast 2024-2029
  • 11.5.6 The Netherlands - Market size and forecast 2024-2029
• 11.6 South America - Market size and forecast 2024-2029
  • 11.6.1 Brazil - Market size and forecast 2024-2029
  • 11.6.2 Argentina - Market size and forecast 2024-2029
  • 11.6.3 Colombia - Market size and forecast 2024-2029
• 11.7 Middle East and Africa - Market size and forecast 2024-2029
  • 11.7.1 UAE - Market size and forecast 2024-2029
  • 11.7.2 South Africa - Market size and forecast 2024-2029
  • 11.7.3 Saudi Arabia - Market size and forecast 2024-2029
  • 11.7.4 Turkey - Market size and forecast 2024-2029
  • 11.7.5 Israel - Market size and forecast 2024-2029
• 11.8 Market opportunity by geography
  • Market opportunity by geography ($ million)
  • Data Tables on Market opportunity by geography ($ million)

12 Drivers, Challenges, and Opportunity

• 12.1 Market drivers
  • Proliferation and integration of advanced generative AI
  • Intensifying focus on customer experience and agent empowerment
  • Strategic imperative for operational efficiency
• 12.2 Market challenges
  • Navigating data privacy and evolving regulatory landscapes
  • Overcoming complex integration with legacy systems
  • High implementation costs and demonstrating tangible Return on Investment (ROI)
• 12.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
• 12.4 Market opportunities
  • Hyper-personalization at scale through proactive and predictive assistance
  • Rise of agent copilot and deep workflow integration
  • Verticalization and development of industry-specific AI models

13 Competitive Landscape

• 13.1 Overview
• 13.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 13.3 Landscape disruption
  • Overview on factors of disruption
• 13.4 Industry risks
  • Impact of key risks on business

14 Competitive Analysis

• 14.1 Companies profiled
  • Companies covered
• 14.2 Company ranking index
  • Company ranking index
• 14.3 Market positioning of companies
  • Matrix on companies position and classification
• 14.4 Azumo
  • Azumo - Overview
  • Azumo - Product / Service
  • Azumo - Key offerings
  • SWOT
• 14.5 Balto Software Inc.
  • Balto Software Inc. - Overview
  • Balto Software Inc. - Product / Service
  • Balto Software Inc. - Key offerings
  • SWOT
• 14.6 Code Brew Labs
  • Code Brew Labs - Overview
  • Code Brew Labs - Product / Service
  • Code Brew Labs - Key offerings
  • SWOT
• 14.7 Cognigy GmbH
  • Cognigy GmbH - Overview
  • Cognigy GmbH - Product / Service
  • Cognigy GmbH - Key offerings
  • SWOT
• 14.8 Deviniti
  • Deviniti - Overview
  • Deviniti - Product / Service
  • Deviniti - Key offerings
  • SWOT
• 14.9 Emerline
  • Emerline - Overview
  • Emerline - Product / Service
  • Emerline - Key offerings
  • SWOT
• 14.10 Google LLC
  • Google LLC - Overview
  • Google LLC - Product / Service
  • Google LLC - Key offerings
  • SWOT
• 14.11 HatchWorks
  • HatchWorks - Overview
  • HatchWorks - Product / Service
  • HatchWorks - Key offerings
  • SWOT
• 14.12 Help Scout
  • Help Scout - Overview
  • Help Scout - Product / Service
  • Help Scout - Key offerings
  • SWOT
• 14.13 IBM Corp.
  • IBM Corp. - Overview
  • IBM Corp. - Business segments
  • IBM Corp. - Key news
  • IBM Corp. - Key offerings
  • IBM Corp. - Segment focus
  • SWOT
• 14.14 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
  • SWOT
• 14.15 Netomi
  • Netomi - Overview
  • Netomi - Product / Service
  • Netomi - Key offerings
  • SWOT
• 14.16 SoluLab
  • SoluLab - Overview
  • SoluLab - Product / Service
  • SoluLab - Key offerings
  • SWOT
• 14.17 Tidio LLC
  • Tidio LLC - Overview
  • Tidio LLC - Product / Service
  • Tidio LLC - Key offerings
  • SWOT
• 14.18 Zendesk Inc.
  • Zendesk Inc. - Overview
  • Zendesk Inc. - Product / Service
  • Zendesk Inc. - Key offerings
  • SWOT

15 Appendix

• 15.1 Scope of the report
  • Market definition
  • Objectives
  • Notes and caveats
• 15.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 15.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 15.4 Research methodology
  • Research methodology
• 15.5 Data procurement
  • Information sources
• 15.6 Data validation
  • Data validation
• 15.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 15.8 Data synthesis
  • Data synthesis
• 15.9 360 degree market analysis
  • 360 degree market analysis
• 15.10 List of abbreviations
  • List of abbreviations