클라우드 PBX 시장 : 서비스별, 조직 규모별, 산업별 - 세계 예측(2025-2030년)

The Cloud PBX Market was valued at USD 14.93 billion in 2023, expected to reach USD 16.86 billion in 2024, and is projected to grow at a CAGR of 13.54%, to USD 36.33 billion by 2030.

Cloud PBX (Private Branch Exchange) refers to a modern telecommunication system that is hosted in the cloud, offering a virtualized phone system that businesses use to manage and route calls. It eliminates the need for traditional on-premises PBX equipment, thus facilitating scalability, flexibility, and reduced infrastructure costs. Its necessity is underscored by the increasing demand for seamless, remote, and hybrid business communication solutions, driven by the growth and globalization of businesses and the rising significance of remote work. Applications span across industries like IT, healthcare, retail, and finance, where reliable communication channels are crucial for operations. End-users range from small and medium-sized enterprises (SMEs) to large corporations seeking cost-effective, adaptable communication services. Market growth is principally spurred by advancements in cloud computing, widespread adoption of mobile devices, and the trend towards Unified Communications as a Service (UCaaS), as businesses streamline operations by integrating multiple communication functions. Potential opportunities lie in the growing emphasis on artificial intelligence and machine learning to enhance analytics and security within cloud PBX systems. Recommendations include leveraging these technologies to offer smarter, context-aware customer service experiences. However, challenges like cybersecurity concerns, data privacy issues, and potential service disruptions pose significant limitations. The market could be restrained by regulatory factors and the need for reliable, high-speed internet, particularly in less developed regions. Innovations may focus on developing advanced features such as AI-driven call analytics, multilingual virtual assistants, and heightened security protocols. The market portrays a dynamic nature, characterized by rapid technological advancements and competitive pressures. Businesses can gain a competitive edge by adopting a proactive approach to innovation, focusing on user-friendliness, seamless integration with existing IT ecosystems, and customization to cater to diverse business needs, thus enhancing market penetration and customer satisfaction.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Cloud PBX Market

The Cloud PBX Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Increasing adoption of cloud technologies across industries
  • Potential penetration of cloud PBX over on-premise due to cost-effective and scalable nature
• Market Restraints
  • Concerns related to the privacy & security of the software solutions
• Market Opportunities
  • Technological advancements in PBX technologies with new advanced features
  • Continuous expansion of VoIP and small business PBX systems
• Market Challenges
  • Complexity in integrating with existing telecommunications infrastructure

Porter's Five Forces: A Strategic Tool for Navigating the Cloud PBX Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Cloud PBX Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Cloud PBX Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Cloud PBX Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Cloud PBX Market

A detailed market share analysis in the Cloud PBX Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Cloud PBX Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Cloud PBX Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Cloud PBX Market

A strategic analysis of the Cloud PBX Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Cloud PBX Market, highlighting leading vendors and their innovative profiles. These include 3CX, 8x8, Inc., astTECS Communications Pvt. Ltd., AT&T Inc., Avaya LLC, Barracuda Networks, Inc., CallHippo, Cisco Systems, Inc., D-Link Corporation, Deutsche Telekom AG, DialerHQ, DIALPAD, INC., DigitalWell, Epygi Technologies LLC, Freshworks Inc., Google LLC by Alphabet Inc., GoTo Technologies USA, Inc., Lingo Telecom, LLC, Microsoft Corporation, Mitel Networks Corporation, Nextiva, Inc., Ooma, Inc., Oracle Corporation, PortaOne, Inc., PortSIP Solutions, Inc., RingCentral, Inc., SoftBank Group Corp., Tata Teleservices Limited, The Real PBX Limited, TollFreeForwarding.com, TPx Communications, UniTel Voice, LLC, Verizon Communications Inc., VirtualPBX.Com, Inc., Vodafone Group PLC, Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson, Wildix OU, Xiamen Yeastar Information Technology Co., Ltd., and Zoom Video Communications, Inc..

Market Segmentation & Coverage

This research report categorizes the Cloud PBX Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Services, market is studied across Configuration & Change Management, Emergency Call Routing Services, Network Traffic Management, and Virtual Deployment & Setup.
• Based on Organization Size, market is studied across Large Enterprise and Small & Medium Enterprise.
• Based on Vertical, market is studied across Aerospace & Defense, Automotive & Transportation, Banking, Financial Services & Insurance, Building, Construction & Real Estate, Consumer Goods & Retail, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, and Information Technology & Telecommunication.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increasing adoption of cloud technologies across industries
    • 5.1.1.2. Potential penetration of cloud PBX over on-premise due to cost-effective and scalable nature
  • 5.1.2. Restraints
    • 5.1.2.1. Concerns related to the privacy & security of the software solutions
  • 5.1.3. Opportunities
    • 5.1.3.1. Technological advancements in PBX technologies with new advanced features
    • 5.1.3.2. Continuous expansion of VoIP and small business PBX systems
  • 5.1.4. Challenges
    • 5.1.4.1. Complexity in integrating with existing telecommunications infrastructure
• 5.2. Market Segmentation Analysis
  • 5.2.1. Services: Growing usage of configuration & change management services to ensure systems are tracked and implemented smoothly
  • 5.2.2. Organization Size: Emerging demand for cloud PBX in small & medium enterprises due to its flexibility and lower upfront costs
  • 5.2.3. Vertical: High potential of cloud PBX across IT & telecommunications sector to modernize communication systems
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Cloud PBX Market, by Services

• 6.1. Introduction
• 6.2. Configuration & Change Management
• 6.3. Emergency Call Routing Services
• 6.4. Network Traffic Management
• 6.5. Virtual Deployment & Setup

7. Cloud PBX Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprise
• 7.3. Small & Medium Enterprise

8. Cloud PBX Market, by Vertical

• 8.1. Introduction
• 8.2. Aerospace & Defense
• 8.3. Automotive & Transportation
• 8.4. Banking, Financial Services & Insurance
• 8.5. Building, Construction & Real Estate
• 8.6. Consumer Goods & Retail
• 8.7. Education
• 8.8. Energy & Utilities
• 8.9. Government & Public Sector
• 8.10. Healthcare & Life Sciences
• 8.11. Information Technology & Telecommunication

9. Americas Cloud PBX Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Cloud PBX Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Cloud PBX Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. Market Share Analysis, 2023
• 12.2. FPNV Positioning Matrix, 2023
• 12.3. Competitive Scenario Analysis
  • 12.3.1. Telviva, Vodacom Launch Lesotho's First Cloud-Based PBX
  • 12.3.2. Momentum Secures Global Reach with Horizon Telecom Acquisition
  • 12.3.3. Harris Expands Cloud Communications Frontier By Acquiring PhoenixSoft to Elevate Cloud PBX Offerings
  • 12.3.4. Livonia Partners Investment In Wildix's AI-Driven x-hoppers Solution
  • 12.3.5. GTT and Zoom Enhance Global Communications introducing Seamless SIP Trunking Integration through Zoom Phone Provider Exchange
  • 12.3.6. Dstny Unveiled Call2Teams Go for Microsoft Teams
  • 12.3.7. RingCentral Launching Compliant Cloud Telephony in India for Multinational Enterprises
  • 12.3.8. Integrating Cisco Webex With NWN Carousel's Experience Management Platform for Superior Cloud Collaboration Solutions
  • 12.3.9. Zoom Elevates Business Connectivity in India Unleashing Cloud PBX with new DoT License
  • 12.3.10. Alianza Empowers Service Providers to Grow Cloud Communications Revenue with a Robust Cloud PBX Integration for Microsoft Teams
  • 12.3.11. European Business Communications Provider Dstny Acquires Flexfone in Denmark to Create B2B UCaaS Provider in the Danish Market
• 12.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. 3CX
• 2. 8x8, Inc.
• 3. astTECS Communications Pvt. Ltd.
• 4. AT&T Inc.
• 5. Avaya LLC
• 6. Barracuda Networks, Inc.
• 7. CallHippo
• 8. Cisco Systems, Inc.
• 9. D-Link Corporation
• 10. Deutsche Telekom AG
• 11. DialerHQ
• 12. DIALPAD, INC.
• 13. DigitalWell
• 14. Epygi Technologies LLC
• 15. Freshworks Inc.
• 16. Google LLC by Alphabet Inc.
• 17. GoTo Technologies USA, Inc.
• 18. Lingo Telecom, LLC
• 19. Microsoft Corporation
• 20. Mitel Networks Corporation
• 21. Nextiva, Inc.
• 22. Ooma, Inc.
• 23. Oracle Corporation
• 24. PortaOne, Inc.
• 25. PortSIP Solutions, Inc.
• 26. RingCentral, Inc.
• 27. SoftBank Group Corp.
• 28. Tata Teleservices Limited
• 29. The Real PBX Limited
• 30. TollFreeForwarding.com
• 31. TPx Communications
• 32. UniTel Voice, LLC
• 33. Verizon Communications Inc.
• 34. VirtualPBX.Com, Inc.
• 35. Vodafone Group PLC
• 36. Vonage Holdings Corp. by Telefonaktiebolaget LM Ericsson
• 37. Wildix OU
• 38. Xiamen Yeastar Information Technology Co., Ltd.
• 39. Zoom Video Communications, Inc.