호텔 및 호스피탈리티 관리 소프트웨어 시장 : 제품, 전개, 조직 규모, 최종사용자별 - 세계 예측(2025-2030년)

The Hotel & Hospitality Management Software Market was valued at USD 6.63 billion in 2023, expected to reach USD 7.06 billion in 2024, and is projected to grow at a CAGR of 6.83%, to USD 10.54 billion by 2030.

Hotel & Hospitality Management Software encompasses a suite of applications designed to streamline and automate the operations of hotels and related entities, such as resorts and inns. This software facilitates core processes like reservations, check-ins, billing, and customer relationship management, thus enhancing operational efficiency and guest experiences. The growing necessity of such solutions is driven by the expanding global travel and tourism industry, an increased demand for personalized guest experiences, and a shift towards digital transformation across the hospitality sector. From small boutique hotels to large chains, the application of this software spans across diverse end-use scenarios, seeking to optimize workforce management, reduce costs, and enhance revenue management. Key growth factors include the integration of artificial intelligence for predictive analytics and personalization, cloud-based solutions enabling scalability and accessibility, and increasing mobile device usage, enhancing on-the-go management capabilities. Opportunities lie in the growing demand for contactless solutions prompted by the COVID-19 pandemic, creating a space for innovations in mobile check-ins, digital room keys, and automated guest services. Challenges, however, include cybersecurity threats, high initial costs for advanced solutions, and resistance to change within management practices. Moreover, market fragmentation and the maintaining of interoperability between varied software systems add complexity. For growth, industries players should explore innovations in Internet of Things (IoT) to enhance smart room features, data analytics for customer insight enhancement, and blockchain for secured transactions and loyalty programs. A focus on sustainable and eco-friendly practices tailored into software features can also capture growing consumer consciousness. Ultimately, the nature of this market is dynamic, characterized by rapid technological advancements and evolving client demands, necessitating continuous innovation, flexibility, and strategic partnerships for sustained growth.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Hotel & Hospitality Management Software Market

The Hotel & Hospitality Management Software Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Rising emphasis on guest experience and proper management
  • Popularity of online travel agencies and need for real-time room availability
  • Growth of global travel and tourism with the establishment of new hotels & resorts
• Market Restraints
  • Complex integration with existing systems and technical issues
• Market Opportunities
  • Partnerships between service providers and hotels & resorts
  • Investments in new co-living and vacation rental accommodation concepts
• Market Challenges
  • Concerns associated with data privacy and security

Porter's Five Forces: A Strategic Tool for Navigating the Hotel & Hospitality Management Software Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Hotel & Hospitality Management Software Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Hotel & Hospitality Management Software Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Hotel & Hospitality Management Software Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Hotel & Hospitality Management Software Market

A detailed market share analysis in the Hotel & Hospitality Management Software Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Hotel & Hospitality Management Software Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Hotel & Hospitality Management Software Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Strategy Analysis & Recommendation: Charting a Path to Success in the Hotel & Hospitality Management Software Market

A strategic analysis of the Hotel & Hospitality Management Software Market is essential for businesses looking to strengthen their global market presence. By reviewing key resources, capabilities, and performance indicators, business organizations can identify growth opportunities and work toward improvement. This approach helps businesses navigate challenges in the competitive landscape and ensures they are well-positioned to capitalize on newer opportunities and drive long-term success.

Key Company Profiles

The report delves into recent significant developments in the Hotel & Hospitality Management Software Market, highlighting leading vendors and their innovative profiles. These include AccountsIQ, Agilysys Inc., Aiosell Technologies Pvt. Ltd., Amadeus IT Group, S.A., Apaleo GmbH, Aspire Software Company, Botshot, Cisco Systems, Inc., Connecteam, Cvent, Inc., Digital Arbitrage, Inc., FCS Computer Systems, Guesty, Inc., Hop Software Ltd, Hostaway Oy, Hotelogix India Pvt. Ltd, IBS Software Private Limited, Infor by Koch Industries, Inc., InnGenius Property Management Solution, International Business Machines Corporation, IRIS Software Systems Ltd, Lodgify, Maestro PMS by Northwind Canada Inc., Mews Systems B.V, NEC Corporation, OpenHotel, Inc., Oracle Corporation, Preno Limited, Protel Bilgisayar A. S., Rentlio doo, ResNexus, RoomRaccoon, Sabre Corporation, Sage Group PLC, Salesforce, Inc., SAP SE, Shiji Group, SkyTouch Solutions, LLC, Stayntouch, Inc., The Access Group, WinsarInfosoft Pvt.Ltd., Wipro Limited, World Web Technologies Inc., Yanolja Co., Ltd., Zeni Applied Sciences Private Limited., and Zoho Corporation Pvt. Ltd..

Market Segmentation & Coverage

This research report categorizes the Hotel & Hospitality Management Software Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Product, market is studied across Booking & Reservation Software, Customer Relationship Management Software, Event Management Software, Housekeeping & Maintenance Software, Inventory Management Software, Point-of-Sale Software, Property Management Software, and Revenue Management Software.
• Based on Deployment, market is studied across On-Cloud and On-Premises.
• Based on Organization Size, market is studied across Large Sized and Small & Medium-Sized.
• Based on End-User, market is studied across Event Venues, Hotels & Resorts, Restaurants & Food Services, and Travel Agencies.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Rising emphasis on guest experience and proper management
    • 5.1.1.2. Popularity of online travel agencies and need for real-time room availability
    • 5.1.1.3. Growth of global travel and tourism with the establishment of new hotels & resorts
  • 5.1.2. Restraints
    • 5.1.2.1. Complex integration with existing systems and technical issues
  • 5.1.3. Opportunities
    • 5.1.3.1. Partnerships between service providers and hotels & resorts
    • 5.1.3.2. Investments in new co-living and vacation rental accommodation concepts
  • 5.1.4. Challenges
    • 5.1.4.1. Concerns associated with data privacy and security
• 5.2. Market Segmentation Analysis
  • 5.2.1. Product: Growing usage of property management systems for centralizing operations of hotels
  • 5.2.2. Deployment: High potential for on-cloud deployment as it helps to access from anywhere and at any time
  • 5.2.3. Organization Size: Tailored solutions for hotel & hospitality management software for large chains and smaller hospitality businesses
  • 5.2.4. End-User: Diverse needs and innovative solutions for event venues and restaurants & food services to transform their experiences
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Hotel & Hospitality Management Software Market, by Product

• 6.1. Introduction
• 6.2. Booking & Reservation Software
• 6.3. Customer Relationship Management Software
• 6.4. Event Management Software
• 6.5. Housekeeping & Maintenance Software
• 6.6. Inventory Management Software
• 6.7. Point-of-Sale Software
• 6.8. Property Management Software
• 6.9. Revenue Management Software

7. Hotel & Hospitality Management Software Market, by Deployment

• 7.1. Introduction
• 7.2. On-Cloud
• 7.3. On-Premises

8. Hotel & Hospitality Management Software Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Sized
• 8.3. Small & Medium-Sized

9. Hotel & Hospitality Management Software Market, by End-User

• 9.1. Introduction
• 9.2. Event Venues
• 9.3. Hotels & Resorts
• 9.4. Restaurants & Food Services
• 9.5. Travel Agencies

10. Americas Hotel & Hospitality Management Software Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Hotel & Hospitality Management Software Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Hotel & Hospitality Management Software Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2023
• 13.2. FPNV Positioning Matrix, 2023
• 13.3. Competitive Scenario Analysis
  • 13.3.1. Access Group Strengthens Hotel Tech Solutions with the Acquisition of SHR
  • 13.3.2. iVvy and Protel Integration Streamline Hotel Event Management with Centralized Efficiency and Real-Time Data Sharing"
  • 13.3.3. Shiji Group Partners with Lighthouse to Enhance Hotel Operations and Guest Experience Through Advanced Analytics
  • 13.3.4. Sabre and Taiba Investments Partner to Boost Hotel Distribution in Saudi Arabia
  • 13.3.5. Ohai Resorts Teams Up with Shiji's Infrasys POS to Elevate Guest Experience by Innovating Eco-Lodge Concept
  • 13.3.6. IRIS Unveils New Features for Mobile Ordering Platform, Enhancing Hotel Operational Efficiency and Guest Experience
  • 13.3.7. SiteMinder Launched Innovative Mobile Platform for Enhanced Flexibility and Real-Time Insights
  • 13.3.8. Shiji Group Enhances Hotel Management with Real-Time Guest Feedback Integration
  • 13.3.9. Mews Acquires Frontdesk Anywhere to Strengthen Hotel Management Software Offerings and Market Reach
  • 13.3.10. IBS Software Acquires APS for USD 90 Million to Strengthen Hospitality Management Solutions and Expand Market Presence
  • 13.3.11. Revivo Launched Hotel X, Transforming India's Hospitality Landscape with Integrated Management Solutions
  • 13.3.12. HotelPort Launched Custom Software Solutions and Platform Integration Services for the Hospitality Industry
• 13.4. Strategy Analysis & Recommendation
  • 13.4.1. NEC Corporation
  • 13.4.2. Oracle Corporation
  • 13.4.3. Infor by Koch Industries, Inc.
  • 13.4.4. Sabre Corporation

Companies Mentioned

• 1. AccountsIQ
• 2. Agilysys Inc.
• 3. Aiosell Technologies Pvt. Ltd.
• 4. Amadeus IT Group, S.A.
• 5. Apaleo GmbH
• 6. Aspire Software Company
• 7. Botshot
• 8. Cisco Systems, Inc.
• 9. Connecteam
• 10. Cvent, Inc.
• 11. Digital Arbitrage, Inc.
• 12. FCS Computer Systems
• 13. Guesty, Inc.
• 14. Hop Software Ltd
• 15. Hostaway Oy
• 16. Hotelogix India Pvt. Ltd
• 17. IBS Software Private Limited
• 18. Infor by Koch Industries, Inc.
• 19. InnGenius Property Management Solution
• 20. International Business Machines Corporation
• 21. IRIS Software Systems Ltd
• 22. Lodgify
• 23. Maestro PMS by Northwind Canada Inc.
• 24. Mews Systems B.V
• 25. NEC Corporation
• 26. OpenHotel, Inc.
• 27. Oracle Corporation
• 28. Preno Limited
• 29. Protel Bilgisayar A. S.
• 30. Rentlio doo
• 31. ResNexus
• 32. RoomRaccoon
• 33. Sabre Corporation
• 34. Sage Group PLC
• 35. Salesforce, Inc.
• 36. SAP SE
• 37. Shiji Group
• 38. SkyTouch Solutions, LLC
• 39. Stayntouch, Inc.
• 40. The Access Group
• 41. WinsarInfosoft Pvt.Ltd.
• 42. Wipro Limited
• 43. World Web Technologies Inc.
• 44. Yanolja Co., Ltd.
• 45. Zeni Applied Sciences Private Limited.
• 46. Zoho Corporation Pvt. Ltd.