세계의 서비스형 정부(Government as a Service) 시장 : 서비스 유형, 테크놀러지, 최종사용자별 - 예측(2025-2030년)

The Government as a Service Market was valued at USD 42.01 billion in 2024 and is projected to grow to USD 48.33 billion in 2025, with a CAGR of 15.56%, reaching USD 100.08 billion by 2030.

In today's rapidly changing digital era, governments around the world are embracing transformative technologies and innovative models to provide efficient, secure, and citizen-centric services. The evolution from traditional bureaucratic processes to a more dynamic, digital-first approach is not just about adopting new tools-it is a comprehensive rethinking of how public administration can be reimagined. Increasing pressures such as rising citizen expectations, the need for operational efficiency, and the cost-effective delivery of services have driven this shift.

Digital transformation in the public sector has allowed governments to streamline their processes extensively. Modern government-as-a-service models leverage cloud computing, advanced analytics, and agile methodologies to ensure that services are accessible on-demand while maintaining high standards of security and compliance. As organizations evolve, they focus on not only improving the immediate transactional aspects but also establishing a long-term framework that supports innovation, transparency, and continuous improvement. This landscape offers a unique opportunity for public administrators and decision-makers to collaboratively forge new paths that balance tradition with future-readiness.

Transformative Shifts in the Public Sector Landscape

The landscape of government services is undergoing fundamental changes fueled by technological advances and a paradigm shift in the way governments interact with citizens. Over recent years, robust technological innovations such as cloud services, real-time data analytics, and AI-driven automation have redefined how public services are structured and delivered. With the emergence of integrated digital platforms, governments are now better poised to address administrative inefficiencies and provide more timely responses to public needs.

Many agencies have re-evaluated and re-engineered their legacy systems to adopt integrated platforms that support a seamless flow of information across departments. In doing so, they not only improve internal coordination but also set new standards in cybersecurity measures and operational transparency. The transition towards service-oriented governance models is complemented by increased investments in digital infrastructure, which serve as the backbone for robust, scalable, and agile service delivery mechanisms. This evolution has unlocked opportunities for collaborative public-private partnerships and fostered an environment where data-driven decision-making is central to policy formulation and service delivery.

Key Insights on Market Segmentation in Government Services

A closer examination of the market segmentation in government services reveals a multi-dimensional approach that captures the complexity and nuance of modern public administration. First, when analyzing based on service type, the market goes beyond generic categorization, extending into specialized areas such as citizen services, cloud computing services, government operations and administration, and security and compliance. Within citizen services, digital identity, e-government platforms, and tax as well as revenue services delineate the evolving nature of public engagement, ensuring that personalized, secure, and efficient interactions are at the forefront. In parallel, cloud computing services are dissected into subcategories including infrastructure as a service (IaaS), platform as a service (PaaS), and software as a service (SaaS), underscoring the critical role that scalable and flexible solutions play in modern service delivery.

Further segmentation based on technology illustrates the spectrum of advanced innovations being utilized. It encompasses robust 5G networks, artificial intelligence, big data and analytics, blockchain, and the internet of things (IoT). These technologies are instrumental in mitigating complexities associated with rapid service delivery and providing actionable insights through data analytics. Additionally, the market is segmented by end-user, highlighting diverse groups such as citizens, government employees, the private sector, and public administrators and policymakers. Collectively, these segmentation insights facilitate a granular understanding of the market dynamics, enabling targeted strategies that align with the unique needs of each segment while fostering a holistic and integrated approach to public service delivery.

Based on Service Type, market is studied across Citizen Services, Cloud Computing Services, Government Operations & Administration, and Security & Compliance. The Citizen Services is further studied across Digital Identity Services, e-Government Platforms, and Tax and Revenue Services. The Cloud Computing Services is further studied across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).

Based on Technology, market is studied across 5G Networks, Artificial Intelligence (AI), Big Data & Analytics, Blockchain, and Internet of Things (IoT).

Based on End-User, market is studied across Citizens, Government Employees, Private Sector, and Public Administrators & Policymakers.

Regional Perspectives: A Comprehensive Look at Global Markets

Regional analysis uncovers significant variations and unique opportunities in the evolution of government services around the globe. In the Americas, there's an evident drive toward enhancing digital infrastructure which is catalyzing an increase in cloud adoption and the integration of advanced security measures. Governments in this region are not only modernizing their service delivery platforms but are also setting commendable standards in public accountability and transparency.

Across Europe, the Middle East, and Africa, regional governments have shown an accelerated pace in capitalizing on digital technologies. These regions are balancing innovation with stringent regulatory requirements and are increasingly investing in technologies that support smart cities and robust public administration platforms. Meanwhile, in the Asia-Pacific region, rapid urbanization combined with heightened investments in technology has created an unprecedented momentum for transforming legacy systems into digital ecosystems. This diverse regional canvas highlights the need for localized strategies that leverage regional strengths and address specific challenges unique to each market.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

In-Depth Insights on Leading Companies Driving Government Transformation

A host of industry-leading companies have played pivotal roles in shaping the transformation of government services. Notable global technology and consulting giants such as Accenture PLC and Amazon Web Services, Inc. have been at the forefront of implementing scalable, secure, and innovative solutions designed to meet the diverse needs of public administration. Booz Allen Hamilton Inc. and CGI Group Inc. have contributed significantly by offering integrated consulting services that facilitate the deployment of digital transformation roadmaps.

Industry leaders such as Cisco Systems, Inc., Deloitte Touche Tohmatsu Limited, and General Dynamics Information Technology, Inc. have consistently demonstrated expertise in aligning advanced technology with the operational priorities of public sector stakeholders. Similarly, companies like Hewlett Packard Enterprise Company, Honeywell International Inc., and International Business Machines Corporation have driven forward the adoption of collaborative platforms and robust IT frameworks capable of handling the intricacies of government operations. Leidos Holdings, Inc., Maximus Inc., Microsoft Corporation, and Motorola Solutions, Inc. are further steadfast in their commitment to delivering high-impact digital solutions. This long list of influential players, including Northrop Grumman Corporation, Oracle Corporation, Palantir Technologies Inc., PricewaterhouseCoopers International Limited, Salesforce, Inc., SAP SE, ServiceNow, Inc., Siemens AG, TATA Consultancy Services Limited, and Unisys Corporation, underscores the collaborative nature of this evolving market and highlights the critical role of trusted partnerships and industry expertise in driving sustainable transformation.

The report delves into recent significant developments in the Government as a Service Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Amazon Web Services, Inc., Booz Allen Hamilton Inc., CGI Group Inc., Cisco Systems, Inc., Deloitte Touche Tohmatsu Limited, General Dynamics Information Technology, Inc., Hewlett Packard Enterprise Company, Honeywell International Inc., International Business Machines Corporation, Leidos Holdings, Inc., Maximus Inc., Microsoft Corporation, Motorola Solutions, Inc., Northrop Grumman Corporation, Oracle Corporation, Palantir Technologies Inc., PricewaterhouseCoopers International Limited, Salesforce, Inc., SAP SE, ServiceNow, Inc., Siemens AG, TATA Consultancy Services Limited, and Unisys Corporation. Strategic, Actionable Recommendations for Industry Leaders

To navigate the shifting dynamics within the government-as-a-service framework, industry leaders are encouraged to embark on a series of strategic initiatives. One key recommendation is to invest in flexible, scalable technology infrastructures that can adapt to rapid changes in both citizen demand and regulatory requirements. Decision-makers should prioritize establishing cross-functional teams that include experts in emerging technologies such as artificial intelligence, blockchain, and IoT to foster innovation and guide the deployment of modernized systems.

Another strategic imperative is to focus on building resilient cybersecurity frameworks and compliance measures that can sustain the heightened risks associated with digital transformation. By leveraging advanced data analytics and robust risk management solutions, organizations can forecast potential vulnerabilities and mitigate them in a proactive manner. Furthermore, fostering collaborative ecosystems that include public-private partnerships is essential to tapping into the shared knowledge and expertise that drive the continuous improvement of government services.

Investments in training and upskilling are also critically important. Enhancing the digital skills of employees not only supports the adoption of new technologies but also ensures that government agencies remain agile in responding to evolving challenges. Lastly, industry leaders are advised to continuously review and refine their governance frameworks in order to align with the latest global standards and best practices. This balanced approach between technical enhancements and organizational agility will equip the public sector to deliver value-driven services efficiently and confidently.

Conclusion: Charting the Future of Government Services

The transformation of government services into a digital, user-centric, and highly secure environment exemplifies not only the innovations brought forth by technology but also a broader commitment to efficient governance. This comprehensive analysis has explored how strategic segmentation, regional nuances, and established collaborations with industry-leading companies converge to create a vibrant marketplace for public sector transformation.

Government entities are increasingly shifting their focus from traditional service models to agile, forward-thinking strategies that ensure resilience, too, and transparency in operations. The insights documented here affirm that the future of government services is bright and that leveraging modern technologies provides both clear operational benefits and opportunities for stakeholder engagement. With robust strategies, adaptive infrastructures, and a commitment to continuous improvement, public administration is well-equipped to meet the demands of the coming digital age.

In summary, the evolving landscape of government-as-a-service presents an invaluable opportunity for public sector organizations to innovate and excel. As strategic investments in technology and partnerships continue to accelerate, the path forward will be marked by improved services, enhanced citizen participation, and more accountable, efficient governance.

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Increased adoption of cloud computing technologies among government agencies
    • 5.1.1.2. Governmental initiatives to promote smart city development and infrastructural advancements
    • 5.1.1.3. Growing demand for digital transformation in public sector services to improve efficiency
  • 5.1.2. Restraints
    • 5.1.2.1. Complexities of regulatory compliance and legal frameworks in adopting government as a service
  • 5.1.3. Opportunities
    • 5.1.3.1. Developing AI-driven platforms for efficient processing and analysis of vast government data
    • 5.1.3.2. Implementing blockchain to enhance transparency and security in government service transactions
  • 5.1.4. Challenges
    • 5.1.4.1. Concerns about data privacy and security issues in government as a service implementations
• 5.2. Market Segmentation Analysis
  • 5.2.1. Service Type: Rising adoption of cloud computing services to reduce IT costs and improve service delivery
  • 5.2.2. End-User: Growing utilization of Government as a Service in government employees to improve service delivery and operational efficiency
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Government as a Service Market, by Service Type

• 6.1. Introduction
• 6.2. Citizen Services
  • 6.2.1. Digital Identity Services
  • 6.2.2. e-Government Platforms
  • 6.2.3. Tax and Revenue Services
• 6.3. Cloud Computing Services
  • 6.3.1. Infrastructure as a Service (IaaS)
  • 6.3.2. Platform as a Service (PaaS)
  • 6.3.3. Software as a Service (SaaS)
• 6.4. Government Operations & Administration
• 6.5. Security & Compliance

7. Government as a Service Market, by Technology

• 7.1. Introduction
• 7.2. 5G Networks
• 7.3. Artificial Intelligence (AI)
• 7.4. Big Data & Analytics
• 7.5. Blockchain
• 7.6. Internet of Things (IoT)

8. Government as a Service Market, by End-User

• 8.1. Introduction
• 8.2. Citizens
• 8.3. Government Employees
• 8.4. Private Sector
• 8.5. Public Administrators & Policymakers

9. Americas Government as a Service Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Government as a Service Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Government as a Service Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. Market Share Analysis, 2024
• 12.2. FPNV Positioning Matrix, 2024
• 12.3. Competitive Scenario Analysis
  • 12.3.1. Birlasoft's strategic inclusion in G-Cloud 14 framework empowers UK public sector digital evolution
  • 12.3.2. AWS boosts Thailand's digital economy with a new infrastructure region, fostering innovation and growth
  • 12.3.3. Qualtrics hails government service delivery improvement act as significant step to improving the citizen experience
• 12.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Accenture PLC
• 2. Amazon Web Services, Inc.
• 3. Booz Allen Hamilton Inc.
• 4. CGI Group Inc.
• 5. Cisco Systems, Inc.
• 6. Deloitte Touche Tohmatsu Limited
• 7. General Dynamics Information Technology, Inc.
• 8. Hewlett Packard Enterprise Company
• 9. Honeywell International Inc.
• 10. International Business Machines Corporation
• 11. Leidos Holdings, Inc.
• 12. Maximus Inc.
• 13. Microsoft Corporation
• 14. Motorola Solutions, Inc.
• 15. Northrop Grumman Corporation
• 16. Oracle Corporation
• 17. Palantir Technologies Inc.
• 18. PricewaterhouseCoopers International Limited
• 19. Salesforce, Inc.
• 20. SAP SE
• 21. ServiceNow, Inc.
• 22. Siemens AG
• 23. TATA Consultancy Services Limited
• 24. Unisys Corporation