세계의 클라우드 매니지드 서비스 시장 : 서비스 유형, 전개 모델, 조직 규모, 최종 사용자별 예측(2025-2030년)

The Cloud Managed Services Market was valued at USD 133.53 billion in 2024 and is projected to grow to USD 151.53 billion in 2025, with a CAGR of 13.86%, reaching USD 290.96 billion by 2030.

Understanding the Evolution of Cloud Managed Services

In today's digital era, cloud managed services have become a strategic imperative for organizations worldwide. This introductory section delves into the origins and rapid evolution of this dynamic field. As companies increasingly rely on cloud infrastructure to drive efficiency and spur innovation, cloud managed services offer an essential blend of operational expertise and technological agility. The industry has witnessed the development of specialized services that not only reduce the complexity of IT management but also empower businesses to focus on core competencies.

In this landscape, enterprises are leveraging cloud solutions to streamline operations, optimize resource allocation, and enhance reliability. With technological advancements, there has been a pronounced shift toward not only outsourcing IT functions but also strategically integrating cloud capabilities across all levels of the business. This paradigm shift underscores a broader transformation in how digital services are designed, implemented, and maintained, ensuring that companies remain competitive in an ever-changing market environment.

Navigating Transformative Shifts in the Cloud Managed Services Domain

The cloud managed services market has undergone radical transformations in response to emerging technologies and shifting business demands. Innovations in automation, artificial intelligence, and predictive analytics have redefined operational processes and service delivery. These innovations drive efficiency improvements and reduce response times, effectively giving organizations a competitive edge.

Enterprise IT has moved beyond traditional, static frameworks; modern cloud environments now require agility to accommodate fluctuating workloads and rapidly changing market conditions. This transformation is amplified by the increased adoption of hybrid, private, and public cloud deployments, which allow businesses to tailor services to specific operational needs. The modern service model emphasizes scalability and flexibility - qualities that are essential as digital transformation continues to redefine industries. In this evolving environment, companies are transitioning from a reactive approach to one that is proactive, embracing continuous improvement and superior service-level management, ensuring that their digital backbone remains robust, secure, and future-proof.

In-Depth Segmentation Insights in Cloud Managed Services

A thorough examination of market segmentation reveals a multi-layered perspective that drives understanding in the cloud managed services industry. When evaluating based on service types, the market is explored across business services, communication and collaboration services, infrastructure services, mobility services, network services, and security services. Business services are further dissected into business process services and continuity and disaster recovery services, while communication and collaboration technologies are classified into unified communication as a service and voice over internet protocol solutions. Similarly, infrastructure offerings are broken down to include managed print services, server management, and storage management; mobility is analyzed by application management services and device management services; network functions are evaluated via network monitoring and management alongside network provisioning; and security dimensions are delineated into data loss prevention, identity and access management, risk and compliance management, and security information and event management.

Beyond service type, the market is also segmented by deployment model, featuring hybrid cloud, private cloud, and public cloud, as well as by organization size, differentiating between large enterprises and small to medium enterprises. Additionally, a comprehensive end user analysis spans diverse sectors such as automotive and transportation, banking, financial services and insurance with specialized insights into core banking systems and mobile banking, education, energy and utilities, government and public sector, healthcare and life sciences including electronic health records and patient management systems, IT and telecom focusing on cloud infrastructure and network management, manufacturing featuring enterprise resource planning and production automation, and retail and e-commerce with an emphasis on customer relationship management and supply chain management. This layered segmentation provides an intricate view of market trends, operational efficiencies, and emerging areas of growth.

Based on Service Types, market is studied across Business Services, Communication & Collaboration Services, Infrastructure Services, Mobility Services, Network Services, and Security Services. The Business Services is further studied across Business Process Services and Continuity & Disaster Recovery Services. The Communication & Collaboration Services is further studied across Unified Communication as a Service and Voice Over Internet Protocol. The Infrastructure Services is further studied across Managed Print Services, Server Management, and Storage Management. The Mobility Services is further studied across Application Management Services and Device Management Services. The Network Services is further studied across Network Monitoring & Management and Network Provisioning. The Security Services is further studied across Data Loss Prevention, Identity & Access Management, Risk & Compliance Management, and Security Information & Event Management.

Based on Deployment Model, market is studied across Hybrid Cloud, Private Cloud, and Public Cloud.

Based on Organization Size, market is studied across Large Enterprises and Small & Medium Enterprises.

Based on End User, market is studied across Automotive & Transportation, Banking, Financial Services, & Insurance, Education, Energy & Utilities, Government & Public Sector, Healthcare & Life Sciences, IT & Telecom, Manufacturing, Media & Entertainment, and Retail & E-Commerce. The Banking, Financial Services, & Insurance is further studied across Core Banking Systems and Mobile Banking. The Healthcare & Life Sciences is further studied across Electronic Health Records and Patient Management Systems. The IT & Telecom is further studied across Cloud Infrastructure and Network Management. The Manufacturing is further studied across Enterprise Resource Planning and Production Automation. The Retail & E-Commerce is further studied across Customer Relationship Management and Supply Chain Management.

Regional Dynamics Shaping the Cloud Managed Services Market

Regional insights play a crucial role in understanding the global impact of cloud managed services. The Americas have emerged as a hotbed for technological innovation and early cloud adoption, supported by robust digital infrastructures and a strong focus on business continuity. In parallel, Europe, Middle East and Africa are witnessing accelerated market penetration driven by regulatory reforms, digital transformation mandates, and significant investments in technology modernization. Across these diverse regions, businesses are leveraging local expertise and global trends to optimize operational performance.

Meanwhile, Asia-Pacific stands out for its explosive growth, driven by rapid urbanization, expanding digital economies, and an increasing reliance on cloud technologies. The integration of advanced cloud services into traditional industries is catalyzing change across multiple sectors. This regional dynamism has led to tailored service offerings that cater to unique market conditions, fostering competitive differentiation and fostering innovation. Together, these regional insights present a holistic perspective that underscores both localized challenges and opportunities within the expanding cloud managed services market.

Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

Leading Companies Driving Cloud Managed Services Innovation

A number of leading companies are significantly shaping the market landscape with innovative offerings and robust service portfolios. The strategic initiatives and cutting-edge technologies deployed by industry giants such as Accenture PLC, Alibaba Group, Amazon Web Services, Inc., Capgemini SE, and Cisco Systems, Inc. have redefined market benchmarks. These pioneers are complemented by emerging players like Cloudian Inc., Cloudticity LLC, and Cognizant Technology Solutions Corp., who are continuously challenging the status quo with disruptive service models.

Other established organizations, including DXC Technology Company, Eviden SAS, Google LLC, HashiCorp, Inc., HCL Technologies Ltd., Hewlett Packard Enterprise Co., and Huawei Technologies Co., Ltd., have expanded their portfolios to address complex digital challenges. Furthermore, technology leaders like Informatica Inc., Infosys Ltd., International Business Machines Corporation, Kyndryl Inc., Linode LLC, and Microsoft Corporation are at the forefront of embedding innovation into legacy systems. The arena is further enriched by contributions from NTT Limited, OVH SAS, Salesforce, Inc., SAP SE, ServiceNow, Tata Consultancy Services, Tencent Cloud, UpCloud Ltd., Vercel Inc., Veritis Group Inc., and Wipro Ltd. Their concerted efforts are not only enhancing service delivery but are actively driving enterprise transformation through continuous investment in cutting-edge technologies.

The report delves into recent significant developments in the Cloud Managed Services Market, highlighting leading vendors and their innovative profiles. These include Accenture PLC, Alibaba Group, Amazon Web Services, Inc., Capgemini SE, Cisco Systems, Inc., Cloudian Inc., Cloudticity LLC, Cognizant Technology Solutions Corp., DXC Technology Company, Eviden SAS, Google LLC, HashiCorp, Inc., HCL Technologies Ltd., Hewlett Packard Enterprise Co., Huawei Technologies Co., Ltd., Informatica Inc., Infosys Ltd., International Business Machines Corporation, Kyndryl Inc., Linode LLC, Microsoft Corporation, NTT Limited, OVH SAS, Salesforce, Inc., SAP SE, ServiceNow, Tata Consultancy Services, Tencent Cloud, UpCloud Ltd., Vercel Inc., Veritis Group Inc., and Wipro Ltd.. Actionable Recommendations for Industry Leaders in Cloud Managed Services

Industry leaders can capitalize on the transformative shifts in the cloud managed services domain by adopting strategies that emphasize agility, innovation, and scalable integration. It is crucial to conduct a comprehensive review of current technological architectures and address potential gaps in automation and security, ensuring that systems are robust and compliant with evolving regulatory standards. Forward-thinking organizations should invest in advanced analytics and artificial intelligence to enable predictive maintenance and optimize resource management.

Leaders are advised to evaluate deployment models-ranging from hybrid to public and private clouds-and align them with organizational objectives to facilitate seamless service delivery. Emphasis should also be placed on tailoring services to meet industry-specific demands, as demonstrated by the nuanced segmentation insights across service types, organizational sizes, and end user sectors. Furthermore, fostering strategic partnerships with global technology players and innovators can yield access to vital resources and enhance market reach. Finally, adopting a proactive risk management framework is essential to counter cyber threats and maintain continuity during disruptive events. By following these recommendations, industry leaders can not only drive operational efficiency but also reinforce their competitive stance within an ever-competitive market.

Conclusion: A Call for Strategic Adaptation and Future Growth

In summary, the evolution of cloud managed services represents a pivotal shift in the way organizations approach digital transformation. The comprehensive analysis across segmentation, regional dynamics, and key players underscores the depth and diversity of the market landscape. Organizations are increasingly required to be agile, to invest in innovative technologies, and to adopt customized service models in order to thrive amid the rapid changes inherent to this environment.

A strategic focus on advanced analytics, risk management, and continuous system optimization is proving indispensable for seizing new opportunities and ensuring long-term success. As the market matures, the ability to integrate cloud managed services seamlessly into broader business strategies will be a differentiator for competitive performance. The insights provided herein establish a solid foundation for stakeholders to plan, execute, and benefit from the evolving digital ecosystem, ensuring that growth, innovation, and resilience remain at the forefront of enterprise evolution.

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Enhanced cyber security and compliance requirements drive the adoption of cloud managed services
    • 5.1.1.2. Expanding accessibility and availability of cloud resources worldwide enhance the market development
  • 5.1.2. Restraints
    • 5.1.2.1. Complexity in migrating existing workloads to cloud environments restraining market expansion
  • 5.1.3. Opportunities
    • 5.1.3.1. Expanding growth opportunities in deploying cloud managed services for small and medium enterprises
    • 5.1.3.2. AI and machine learning integrations into managed services open up niche market opportunities
  • 5.1.4. Challenges
    • 5.1.4.1. Costs and budget constraints faced by enterprises when opting for cloud managed services
• 5.2. Market Segmentation Analysis
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Cloud Managed Services Market, by Service Types

• 6.1. Introduction
• 6.2. Business Services
  • 6.2.1. Business Process Services
  • 6.2.2. Continuity & Disaster Recovery Services
• 6.3. Communication & Collaboration Services
  • 6.3.1. Unified Communication as a Service
  • 6.3.2. Voice Over Internet Protocol
• 6.4. Infrastructure Services
  • 6.4.1. Managed Print Services
  • 6.4.2. Server Management
  • 6.4.3. Storage Management
• 6.5. Mobility Services
  • 6.5.1. Application Management Services
  • 6.5.2. Device Management Services
• 6.6. Network Services
  • 6.6.1. Network Monitoring & Management
  • 6.6.2. Network Provisioning
• 6.7. Security Services
  • 6.7.1. Data Loss Prevention
  • 6.7.2. Identity & Access Management
  • 6.7.3. Risk & Compliance Management
  • 6.7.4. Security Information & Event Management

7. Cloud Managed Services Market, by Deployment Model

• 7.1. Introduction
• 7.2. Hybrid Cloud
• 7.3. Private Cloud
• 7.4. Public Cloud

8. Cloud Managed Services Market, by Organization Size

• 8.1. Introduction
• 8.2. Large Enterprises
• 8.3. Small & Medium Enterprises

9. Cloud Managed Services Market, by End User

• 9.1. Introduction
• 9.2. Automotive & Transportation
• 9.3. Banking, Financial Services, & Insurance
  • 9.3.1. Core Banking Systems
  • 9.3.2. Mobile Banking
• 9.4. Education
• 9.5. Energy & Utilities
• 9.6. Government & Public Sector
• 9.7. Healthcare & Life Sciences
  • 9.7.1. Electronic Health Records
  • 9.7.2. Patient Management Systems
• 9.8. IT & Telecom
  • 9.8.1. Cloud Infrastructure
  • 9.8.2. Network Management
• 9.9. Manufacturing
  • 9.9.1. Enterprise Resource Planning
  • 9.9.2. Production Automation
• 9.10. Media & Entertainment
• 9.11. Retail & E-Commerce
  • 9.11.1. Customer Relationship Management
  • 9.11.2. Supply Chain Management

10. Americas Cloud Managed Services Market

• 10.1. Introduction
• 10.2. Argentina
• 10.3. Brazil
• 10.4. Canada
• 10.5. Mexico
• 10.6. United States

11. Asia-Pacific Cloud Managed Services Market

• 11.1. Introduction
• 11.2. Australia
• 11.3. China
• 11.4. India
• 11.5. Indonesia
• 11.6. Japan
• 11.7. Malaysia
• 11.8. Philippines
• 11.9. Singapore
• 11.10. South Korea
• 11.11. Taiwan
• 11.12. Thailand
• 11.13. Vietnam

12. Europe, Middle East & Africa Cloud Managed Services Market

• 12.1. Introduction
• 12.2. Denmark
• 12.3. Egypt
• 12.4. Finland
• 12.5. France
• 12.6. Germany
• 12.7. Israel
• 12.8. Italy
• 12.9. Netherlands
• 12.10. Nigeria
• 12.11. Norway
• 12.12. Poland
• 12.13. Qatar
• 12.14. Russia
• 12.15. Saudi Arabia
• 12.16. South Africa
• 12.17. Spain
• 12.18. Sweden
• 12.19. Switzerland
• 12.20. Turkey
• 12.21. United Arab Emirates
• 12.22. United Kingdom

13. Competitive Landscape

• 13.1. Market Share Analysis, 2024
• 13.2. FPNV Positioning Matrix, 2024
• 13.3. Competitive Scenario Analysis
  • 13.3.1. Healthcare Triangle Announces USD 3 Million Cloud DevOps Managed Services Agreement.
  • 13.3.2. Vantage Raises USD 21 Million Series A to Help Companies Manage and Optimize Their Cloud Costs.
  • 13.3.3. Tech Data launches cloud services in Australia.
  • 13.3.4. Aptum Strengthens its Hybrid Multi-Cloud MSP Position with the Acquisition of Montreal-based CloudOps, an AWS, Google and Edge-to-Cloud SaaS Orchestrator
  • 13.3.5. Oracle to invest USD 2.4 billion quarterly in cloud infra as demand grows in triple digits.
  • 13.3.6. TCS launches Managed Services for Security with SAP on Azure.
  • 13.3.7. ZainTech enters agreement to acquire leading managed cloud provider, BIOS Middle East.
  • 13.3.8. Liberty Lake-based Vega Cloud raises USD 9 million in funding for product development, business growth.
  • 13.3.9. ATSG Further Enhances its Managed Services, Cloud, and Security Portfolio, with Acquisition of Vology, Inc..
  • 13.3.10. Hitachi Systems Announces a New Strategic Collaboration Agreement with AWS to Expand the Range of Managed Services.
• 13.4. Strategy Analysis & Recommendation

Companies Mentioned

• 1. Accenture PLC
• 2. Alibaba Group
• 3. Amazon Web Services, Inc.
• 4. Capgemini SE
• 5. Cisco Systems, Inc.
• 6. Cloudian Inc.
• 7. Cloudticity LLC
• 8. Cognizant Technology Solutions Corp.
• 9. DXC Technology Company
• 10. Eviden SAS
• 11. Google LLC
• 12. HashiCorp, Inc.
• 13. HCL Technologies Ltd.
• 14. Hewlett Packard Enterprise Co.
• 15. Huawei Technologies Co., Ltd.
• 16. Informatica Inc.
• 17. Infosys Ltd.
• 18. International Business Machines Corporation
• 19. Kyndryl Inc.
• 20. Linode LLC
• 21. Microsoft Corporation
• 22. NTT Limited
• 23. OVH SAS
• 24. Salesforce, Inc.
• 25. SAP SE
• 26. ServiceNow
• 27. Tata Consultancy Services
• 28. Tencent Cloud
• 29. UpCloud Ltd.
• 30. Vercel Inc.
• 31. Veritis Group Inc.
• 32. Wipro Ltd.