매니지드 서비스 시장 : 서비스 유형, 계약 유형, 조직 규모, 최종사용자, 전개 형태별 - 세계 예측(2025-2030년)

The Managed Services Market was valued at USD 338.01 billion in 2024 and is projected to grow to USD 374.47 billion in 2025, with a CAGR of 11.08%, reaching USD 634.99 billion by 2030.

Revolutionizing IT Support by Harnessing Comprehensive Managed Services to Drive Operational Efficiency and Unlock Sustainable Business Growth

In today's digital-first environment, organizations navigate an increasingly complex IT landscape characterized by evolving security threats, rapid technological advancements, and the relentless demand for cost efficiency. Managed services have emerged as a critical enabler, allowing enterprises to delegate specialized IT functions to external experts while maintaining focus on core business objectives. This report delves into the fundamental drivers propelling the adoption of managed services, highlighting how businesses leverage external partnerships to amplify operational agility, boost resilience, and accelerate digital transformation initiatives.

By examining infrastructure management, backup and recovery, network performance, collaboration tools, mobility solutions, information services, and security operations, we present a holistic view of the managed services ecosystem. Instead of relying on internal teams to juggle myriad responsibilities, organizations now turn to managed service providers to deliver scalable, secure, and continuously optimized environments. This shift not only mitigates the risk of downtime but also drives predictable budgeting and fosters innovation through access to specialized skill sets.

Throughout this executive summary, readers will gain a clear understanding of the current landscape, the transformative trends reshaping service delivery, and the nuanced impact of regulatory and economic forces. Our introduction sets the stage for a deeper exploration of segmentation insights, regional dynamics, competitive strategies, and action-oriented guidance. By the end of these pages, you will be equipped with the strategic context necessary to make informed investment decisions in managed services and to craft an implementation roadmap that aligns with your organization's ambitions.

Adapting to Rapid Technological Evolution Shifts in Managed Services Accelerating Cloud Adoption Security Modernization and AI-Driven Innovation

The managed services landscape is undergoing rapid metamorphosis as emerging technologies and shifting business imperatives drive new engagement models. Cloud adoption has transitioned from pilot projects to mission-critical infrastructures, compelling providers to architect solutions that blend public, private, and hybrid environments. At the same time, the proliferation of connected devices, fueled by the Internet of Things and edge computing, demands continuous monitoring and proactive maintenance to ensure uninterrupted operations.

Artificial intelligence and automation have also redefined service delivery. Routine tasks such as patch management, threat detection, and system backups are increasingly automated, freeing human experts to focus on strategic planning, vulnerability assessments, and advanced analytics. Cybersecurity modernization remains at the forefront, with managed detection and response services evolving to combat sophisticated attacks in real time.

Remote and distributed work models have further accelerated demand for collaboration and communication platforms that guarantee performance and compliance across disparate locations. Providers are investing in unified threat management and security information and event management platforms to offer holistic oversight of complex environments. These transformative shifts underscore a broader trend: clients now expect not only technical proficiency but also consultative partnerships that drive continuous improvement and innovation. As a result, managed service firms are redefining their value propositions, integrating next-generation technologies, and expanding into adjacent service domains to meet evolving enterprise needs.

Assessing Extensive Ripple Effects of United States Tariffs Announced for 2025 on Procurement Costs Supply Chain Resilience and Service Delivery Dynamics

Recent announcements of United States tariffs on imported hardware and networking equipment slated for 2025 have sent ripples through the managed services domain. While the precise scope of affected components continues to evolve, service providers and end users alike are assessing the potential for elevated procurement costs and longer lead times. Elevated duties on servers, storage arrays, and specialized network gear may compel providers to reconfigure supply chains, pursue alternative sourcing strategies, or renegotiate vendor agreements to sustain competitive pricing.

These tariff-induced pressures could also drive a recalibration of service delivery models. Some providers may increase reliance on cloud-based infrastructure, leveraging local data center partners to bypass cross-border import challenges. Others might adjust contractual terms to pass through incremental costs or to shift capital expenditure burdens. Throughout this transition, the imperative to maintain service level agreements and minimize operational disruption will remain paramount.

Moreover, organizations must anticipate secondary effects such as currency fluctuations, logistical bottlenecks, and potential retaliatory measures impacting exports. Managed service providers that proactively engage in scenario planning and build contingency reserves will be better positioned to uphold service quality and protect margin structures. This analysis explores how tariff measures intersect with broader economic trends, shaping provider strategies and client decisions as the industry adapts to a more complex geopolitical environment.

Unveiling Deep Insights from Service Type Contract Size Organization Scale End-User Profile and Deployment Model Segmentation in Managed Services

A granular examination of market segmentation reveals how differentiated needs shape service adoption and provider strategies. When services are disaggregated by type, managed backup and recovery remains essential for business continuity, whereas managed communication and collaboration services empower distributed teams. Information services are critical for data governance and analytics, while IT infrastructure and data center management underpin core operations. Mobility and network services ensure seamless connectivity, and security offerings protect against an ever-expanding threat surface, encompassing antivirus, encryption, firewalls, risk and compliance management, SIEM, unified threat management, and vulnerability management.

Contractual arrangements reflect two predominant models: co-managed engagements, which complement internal IT resources, and fully managed solutions, which transfer operational responsibility entirely to external partners. Organization size further influences requirements, with large enterprises demanding complex integrations and global support capabilities, and small to medium enterprises favoring simplicity, cost predictability, and rapid deployment.

End-user sectors exhibit varied adoption patterns. Aerospace and defense entities prioritize security and compliance, automotive and transportation firms seek real-time connectivity, and banking, financial services, and insurance organizations focus on risk mitigation. Construction and real estate stakeholders value remote monitoring, consumer goods and retail players drive omnichannel integration, while education, energy, public sector, healthcare, IT and telecom, manufacturing, media, and travel industries each impose unique technical and regulatory demands.

Deployment mode continues to evolve as cloud-based services proliferate, offering agility and scalability, while on-premise deployments maintain appeal for organizations with stringent data residency and control requirements. Understanding these segmentation dimensions is crucial to designing tailored service portfolios that resonate with diverse client profiles.

Mapping Regional Dynamics across Americas Europe Middle East Africa and Asia-Pacific to Reveal Growth Catalysts and Emerging Market Nuances

Regional dynamics exert a profound influence on managed services strategies, with each geography presenting distinct drivers and challenges. In the Americas, established digital ecosystems and mature cloud infrastructures foster consolidation among leading providers, while demanding clients seek end-to-end integration and advanced analytics. North American firms emphasize cybersecurity and resiliency, driving rapid expansion of managed detection and response services.

Across Europe, the Middle East, and Africa, regulatory frameworks such as GDPR shape service architectures and data handling protocols. Organizations prioritize compliance, data sovereignty, and multilingual support capabilities. EMEA markets are witnessing growing interest in hybrid cloud solutions and industry-specific managed offerings, particularly within financial services, manufacturing, and energy sectors.

Asia-Pacific represents a frontier of rapid digital transformation, propelled by government initiatives, public-private partnerships, and burgeoning startup ecosystems. Cloud adoption is surging in nations with robust infrastructure investments, while cost-sensitive markets demand lean, consumption-based pricing models. The region's diverse economic landscapes and evolving trade agreements underscore the need for flexible service delivery approaches.

Strategic collaborations with local partners, investments in regional data centers, and culturally attuned support services have become critical success factors. As organizations navigate these regional nuances, providers that align their go-to-market strategies with local expectations will capture emerging opportunities and build enduring client relationships.

Strategic Movements Tactics and Competitive Trajectories of Leading Managed Services Providers Shaping the Future of Digital Operations

Leading managed services providers are deploying multifaceted strategies to differentiate themselves in a competitive environment. Established firms are investing heavily in strategic partnerships and acquisitions to broaden their service portfolios, particularly in areas such as cloud native operations, cybersecurity, and Internet of Things management. Meanwhile, nimble challengers capitalize on specialized expertise and agile delivery models to penetrate vertical markets and win niche engagements.

Providers are also prioritizing platform-based solutions that integrate automation, orchestration, and real-time analytics into unified dashboards. This evolution enables predictive maintenance, proactive threat hunting, and continuous performance optimization. Customizable service packages and outcome-based pricing models further enhance value propositions, allowing clients to tie service costs to specific performance metrics.

Emphasis on research and development, along with participation in industry consortia and standards bodies, underscores providers' commitment to innovation. Investments in artificial intelligence, machine learning, and low-code/no-code platforms are expanding the scope of managed offerings and reducing time-to-value. Additionally, firms are strengthening their global delivery networks, blending onshore, nearshore, and offshore capabilities to balance cost, expertise, and cultural alignment.

As competition intensifies, the ability to articulate clear return on investment and to demonstrate measurable business outcomes will be paramount. Providers that can showcase their track record through client case studies and independent validations will solidify their market position and build long-term partnerships.

Actionable Strategic and Operational Recommendations for Industry Leaders Seeking to Fortify Service Delivery Innovation and Competitive Advantage

Industry leaders must adopt a proactive stance to capitalize on emerging trends and mitigate competitive risks. Investing in comprehensive security frameworks that encompass threat detection, response, and compliance management will be indispensable in an era of escalating cyberattacks. Complementing security with robust backup and disaster recovery services can safeguard business continuity and reinforce client trust.

To address the growing complexity of hybrid environments, organizations should prioritize integrated platforms that unify cloud, on-premise, and edge resources under a single management umbrella. Leveraging automation and AI-driven analytics will reduce manual overhead, accelerate incident resolution, and deliver actionable insights that inform strategic planning.

Developing modular service offerings tailored to specific industry verticals can enhance market penetration and foster deeper client engagement. Collaborations with technology and channel partners will extend service capabilities and enable rapid customization. Additionally, adopting a consumption-based pricing model can align vendor incentives with client outcomes, supporting the shift toward outcome-focused procurement.

Finally, cultivating a culture of continuous learning and upskilling within both provider and client organizations will be critical. Regular training programs and certification pathways can bridge skills gaps and ensure that teams remain adept at managing evolving toolsets and methodologies. By executing these strategic and operational recommendations, industry leaders will fortify their competitive edge and drive sustainable growth.

Illuminating the Methodological Framework Utilized to Derive Robust Insights through Rigorous Data Collection Validation and Analytical Triangulation Methods

This analysis is grounded in a robust methodological framework that triangulates insights from multiple data sources. Primary research comprised in-depth interviews with CIOs, IT directors, and managed services executives across key industries and regions, providing firsthand perspectives on adoption drivers, pain points, and success factors. These qualitative findings were complemented by secondary research, including review of whitepapers, regulatory filings, vendor documentation, and publicly available case studies.

Data validation processes involved cross-referencing statements and trends observed during interviews with secondary data points and historical performance metrics. Where discrepancies emerged, follow-up consultations were conducted to clarify interpretations and ensure accuracy. Quantitative datasets were then synthesized to identify overarching patterns across service types, contract models, organization sizes, end-user verticals, deployment modes, and geographic markets.

Analytical triangulation leveraged both statistical analysis and expert panel review to corroborate insights and to prioritize key themes. Subject matter experts in cloud computing, cybersecurity, network management, and industry-specific applications evaluated draft findings to provide critical feedback and to refine recommendations. This iterative approach ensured that the conclusions presented herein reflect a balanced, validated, and comprehensive view of the managed services ecosystem.

Synthesizing Key Discoveries to Illuminate the Significance of Managed Services Evolution and Guide Strategic Decision-Making Efforts

In synthesizing the key discoveries of this report, it becomes clear that managed services have transcended transactional offerings to become strategic enablers of digital transformation. Providers and clients alike are navigating a landscape defined by relentless technological change, geopolitical complexities, and differentiated end-user demands. Success hinges on the ability to align service portfolios with industry-specific requirements, to construct resilient supply chain strategies in the face of tariff pressures, and to tailor solutions for regional idiosyncrasies.

Segmentation analysis reveals that no one-size-fits-all approach will suffice; instead, flexibility in contract structures, deployment models, and service scopes is essential. Regional insights highlight the importance of regulatory compliance, local partnerships, and culturally attuned support. Meanwhile, vendor strategies underscore the imperative to innovate through automation, AI, and platform integration, all while demonstrating clear business outcomes.

As managed services continue to evolve, organizations that embrace a holistic, forward-looking perspective will emerge as market leaders. By leveraging the recommendations and insights contained in this report, decision-makers can craft roadmaps that optimize operational efficiency, enhance security postures, and foster innovation at scale. The future of IT support lies in strategic collaboration between providers and clients, united by a common goal of sustainable growth and competitive differentiation.

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

• 4.1. Introduction
• 4.2. Market Sizing & Forecasting

5. Market Dynamics

• 5.1. Growing importance of managed services for remote workforce enablement and support
• 5.2. Increasing adoption of AI-driven automation in managed services transforming operational efficiencies
• 5.3. Integration of advanced monitoring tools for real-time visibility in managed services
• 5.4. Expansion of cloud-managed services enabling scalable and flexible business solutions
• 5.5. Increasing emphasis on cybersecurity within managed services to tackle rising cyber threats
• 5.6. Integration of Internet of Things (IoT) management within managed services portfolios
• 5.7. Expansion of managed services to support remote and hybrid workplace models
• 5.8. Growing emphasis on cybersecurity within managed services amid rising cyber threats
• 5.9. Increasing adoption of cloud-based managed services driving scalability and flexibility
• 5.10. Rise of artificial intelligence integration in managed services transforming operational efficiency

6. Market Insights

• 6.1. Porter's Five Forces Analysis
• 6.2. PESTLE Analysis

7. Cumulative Impact of United States Tariffs 2025

8. Managed Services Market, by Service Type

• 8.1. Introduction
• 8.2. Managed Backup & Recovery
• 8.3. Managed Communication & Collaboration
• 8.4. Managed Information Service
• 8.5. Managed IT Infrastructure & Data Center
• 8.6. Managed Mobility
• 8.7. Managed Network
• 8.8. Managed Security
  • 8.8.1. Managed Antivirus/Antimalware
  • 8.8.2. Managed Encryption
  • 8.8.3. Managed Firewall
  • 8.8.4. Managed Risk & Compliance Management
  • 8.8.5. Managed Security Information & Event Management
  • 8.8.6. Managed Unified Threat Management
  • 8.8.7. Managed Vulnerability Management

9. Managed Services Market, by Contract Type

• 9.1. Introduction
• 9.2. Co-managed
• 9.3. Fully Managed

10. Managed Services Market, by Organization Size

• 10.1. Introduction
• 10.2. Large Enterprises
• 10.3. Small & Medium Enterprises (SMEs)

11. Managed Services Market, by End-User

• 11.1. Introduction
• 11.2. Aerospace & Defense
• 11.3. Automotive & Transportation
• 11.4. Banking, Financial Services & Insurance
• 11.5. Building, Construction & Real Estate
• 11.6. Consumer Goods & Retail
• 11.7. Education
• 11.8. Energy & Utilities
• 11.9. Government & Public Sector
• 11.10. Healthcare & Life Sciences
• 11.11. Information Technology & Telecommunication
• 11.12. Manufacturing
• 11.13. Media & Entertainment
• 11.14. Travel & Hospitality

12. Managed Services Market, by Deployment Mode

• 12.1. Introduction
• 12.2. Cloud-Based
• 12.3. On-Premise

13. Americas Managed Services Market

• 13.1. Introduction
• 13.2. United States
• 13.3. Canada
• 13.4. Mexico
• 13.5. Brazil
• 13.6. Argentina

14. Europe, Middle East & Africa Managed Services Market

• 14.1. Introduction
• 14.2. United Kingdom
• 14.3. Germany
• 14.4. France
• 14.5. Russia
• 14.6. Italy
• 14.7. Spain
• 14.8. United Arab Emirates
• 14.9. Saudi Arabia
• 14.10. South Africa
• 14.11. Denmark
• 14.12. Netherlands
• 14.13. Qatar
• 14.14. Finland
• 14.15. Sweden
• 14.16. Nigeria
• 14.17. Egypt
• 14.18. Turkey
• 14.19. Israel
• 14.20. Norway
• 14.21. Poland
• 14.22. Switzerland

15. Asia-Pacific Managed Services Market

• 15.1. Introduction
• 15.2. China
• 15.3. India
• 15.4. Japan
• 15.5. Australia
• 15.6. South Korea
• 15.7. Indonesia
• 15.8. Thailand
• 15.9. Philippines
• 15.10. Malaysia
• 15.11. Singapore
• 15.12. Vietnam
• 15.13. Taiwan

16. Competitive Landscape

• 16.1. Market Share Analysis, 2024
• 16.2. FPNV Positioning Matrix, 2024
• 16.3. Competitive Analysis
  • 16.3.1. Accenture PLC
  • 16.3.2. AT&T Inc.
  • 16.3.3. Atos SE
  • 16.3.4. Canon Inc.
  • 16.3.5. Capgemini SE
  • 16.3.6. CGI Inc.
  • 16.3.7. Cisco Systems Inc.
  • 16.3.8. Cognizant Technology Solutions Corporation
  • 16.3.9. Corsica Technologies, LLC
  • 16.3.10. Dell Technologies Inc.
  • 16.3.11. DXC Technology Company
  • 16.3.12. Fujitsu Limited
  • 16.3.13. HCL Technologies Limited
  • 16.3.14. HP Inc.
  • 16.3.15. Infosys Limited
  • 16.3.16. International Business Machines Corporation
  • 16.3.17. Lenovo Group Limited
  • 16.3.18. Microsoft Corporation
  • 16.3.19. NTT DATA Corporation
  • 16.3.20. Oracle Corporation
  • 16.3.21. Tata Consultancy Services Ltd.
  • 16.3.22. Tech Mahindra Limited
  • 16.3.23. Toshiba Corporation
  • 16.3.24. Unisys Corporation
  • 16.3.25. Wipro Limited

17. ResearchAI

18. ResearchStatistics

19. ResearchContacts

20. ResearchArticles

21. Appendix