세계의 UCaaS(Unified Communication as a Service) 시장 규모, 점유율 및 동향 분석 : 제공 모델별, 기업 유형별, 구성요소별, 업종별, 지역별, 전망 및 예측(2024-2031년)

The Global Unified Communication as a Service (UCaaS) Market size is expected to reach $88.4 billion by 2031, rising at a market growth of 14.2% CAGR during the forecast period.

In the IT & telecommunications segment, the primary drivers of UCaaS adoption are the sector's need for reliable, scalable, and integrated communication tools to manage vast networks and support global operations. The dynamic nature of this industry demands solutions that enable seamless information flow and collaboration among distributed teams and clients. UCaaS offers real-time messaging, video conferencing, and secure file sharing that enhance efficiency and support innovation, which are essential for maintaining competitiveness in this technology-driven field. Thus, the IT & telecommunications segment procured 22% revenue share in the unified communication as a service (UCaaS) market in 2023.

The demand for seamless communication solutions has increased as a result of the increase in remote and hybrid work environments. UCaaS platforms empower teams to stay connected and collaborate effectively across multiple locations. Additionally, technological advancements, particularly in artificial intelligence (AI), are reshaping Unified Communication as a Service (UCaaS) platform, making them smarter, more user-friendly, and more efficient. AI-powered features such as real-time transcription enable instant text conversion of spoken content during calls, creating accessible records for participants to reference later. Thus, together, these AI enhancements enable more intelligent workflows and drive the growth of UCaaS.

However, UCaaS solutions rely on cloud-based platforms to store, transmit, and manage large volumes of business communication data, including sensitive information such as emails, voice recordings, and video conferencing records. For numerous organizations, particularly those that manage confidential data, such as those in the healthcare and financial sectors, the trusting of sensitive data to independent or third-party cloud providers generates concerns regarding compliance and information security. Hence, such concerns may hamper the expansion of the market.

Delivery Model Outlook

Based on delivery model, the market is bifurcated into hosted/cloud services and managed services. The managed services segment procured 27% revenue share in the market in 2023. Businesses opting for managed services benefit from having their communication infrastructure professionally maintained and monitored, freeing internal resources to focus on core operations.

Enterprise Size Outlook

On the basis of enterprise type, the market is classified into large enterprises and small & medium enterprises (SMEs). The small & medium enterprises (SMEs) segment recorded 38% revenue share in the market in 2023. The driving factors for the small and medium enterprises (SMEs) segment include the growing need for cost-effective, flexible communication solutions that support rapid scaling and adaptability.

Component Outlook

By component, the market is divided into telephony, conferencing, collaboration, unified messaging, and others. The telephony segment witnessed 32% revenue share in the market in 2023. As companies seek to streamline and modernize voice communication, telephony solutions within UCaaS provide cloud-based, scalable alternatives to traditional phone systems.

Vertical Outlook

Based on vertical, the market is segmented into IT & telecommunications, BFSI, IT-enabled services (ITeS), education, healthcare, retail & consumer goods, government & defense, and others. The education segment witnessed 12% revenue share in the market in 2023. UCaaS makes it possible for educators and students to communicate in real-time, which helps to create an engaging and conducive environment for collaboration in the classroom.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The Europe segment witnessed 31% revenue share in the market in 2023. Market growth is fueled by a growing emphasis on digital transformation and a highly distributed workforce across multiple countries.

Recent Strategies Deployed in the Market

• Sep-2024: Zoom Video Communications, Inc. and Mitel have formed a strategic partnership to create a hybrid communications solution, integrating Zoom Workplace with Mitel's platform, enabling enterprises to transition to Zoom UCaaS while enhancing collaboration and maintaining control over communications.
• Aug-2023: Verizon Communications, Inc. has entered a partnership with HCLTech to enhance its managed network services for enterprise customers. HCLTech will oversee post-sale implementations while Verizon focuses on sales and customer acquisition, leveraging their combined strengths for improved networking solutions.
• Jun-2023: Cisco Systems, Inc. has formed a partnership with AT&T to enhance connectivity and advance calling solutions for hybrid workforces. This collaboration aims to integrate Cisco's Webex Calling with AT&T's mobile network, providing a unified communication experience for businesses of all sizes.
• May-2022: Zoom has announced its acquisition of Solvvy, a conversational AI platform for customer support, to enhance its Zoom Contact Center. This integration aims to deliver personalized customer experiences, improve operational efficiency, and set new standards in customer service and satisfaction.
• Nov-2020: BT Group plc has partnered with RingCentral to deliver "Cloud Work" as a primary UCaaS and CCaaS solution for UK businesses and public sector clients, enhancing flexible, integrated communications and supporting digital transformation across distributed workforces.
• Oct-2020: BT Group plc has partnered with Zoom to offer a fully managed Zoom Meetings service, integrating connectivity and security options. This collaboration enhances BT's UCaaS offerings, providing multinational customers with optimized audio and video collaboration solutions.
• Sep-2020: Zoom Video Communications, Inc. and Lumen Technologies, Inc. have partnered to integrate Zoom into Lumen's Unified Communications Suite, enhancing services and security for customers worldwide. This collaboration aims to improve enterprise experiences and meet growing demands in unified communications.

List of Key Companies Profiled

• BT Group plc
• Verizon Communications, Inc.
• Cisco Systems, Inc.
• Microsoft Corporation
• Zoom Video Communications, Inc.
• IBM Corporation
• NEC Corporation
• AT&T, Inc. (AT&T Intellectual Property)
• Google LLC
• 8x8, Inc.

Global Unified Communication as a Service (UCaaS) Market Report Segmentation

By Delivery Model

• Hosted/Cloud Services
• Managed Services

By Enterprise Type

• Large Enterprise
• Small & Medium Enterprises (SMEs)

By Component

• Telephony
• Conferencing
• Collaboration
• Unified Messaging
• Others

By Vertical

• IT & Telecommunications
• BFSI
• IT-enabled Services (ITeS)
• Education
• Healthcare
• Retail & Consumer Goods
• Government & Defense
• Others

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Unified Communication as a Service (UCaaS) Market, by Delivery Model
  • 1.4.2 Global Unified Communication as a Service (UCaaS) Market, by Enterprise Type
  • 1.4.3 Global Unified Communication as a Service (UCaaS) Market, by Component
  • 1.4.4 Global Unified Communication as a Service (UCaaS) Market, by Vertical
  • 1.4.5 Global Unified Communication as a Service (UCaaS) Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges

Chapter 4. Competition Analysis - Global

• 4.1 Market Share Analysis, 2023
• 4.2 Strategies Deployed in Unified Communication as a Service (UCaaS) Market
• 4.3 Porter Five Forces Analysis

Chapter 5. Global Unified Communication as a Service (UCaaS) Market by Delivery Model

• 5.1 Global Hosted/Cloud Services Market by Region
• 5.2 Global Managed Services Market by Region

Chapter 6. Global Unified Communication as a Service (UCaaS) Market by Enterprise Type

• 6.1 Global Large Enterprise Market by Region
• 6.2 Global Small & Medium Enterprises (SMEs) Market by Region

Chapter 7. Global Unified Communication as a Service (UCaaS) Market by Component

• 7.1 Global Telephony Market by Region
• 7.2 Global Conferencing Market by Region
• 7.3 Global Collaboration Market by Region
• 7.4 Global Unified Messaging Market by Region
• 7.5 Global Others Market by Region

Chapter 8. Global Unified Communication as a Service (UCaaS) Market by Vertical

• 8.1 Global IT & Telecommunications Market by Region
• 8.2 Global BFSI Market by Region
• 8.3 Global IT-enabled Services (ITeS) Market by Region
• 8.4 Global Education Market by Region
• 8.5 Global Healthcare Market by Region
• 8.6 Global Retail & Consumer Goods Market by Region
• 8.7 Global Government & Defense Market by Region
• 8.8 Global Others Market by Region

Chapter 9. Global Unified Communication as a Service (UCaaS) Market by Region

• 9.1 North America Unified Communication as a Service (UCaaS) Market
  • 9.1.1 North America Unified Communication as a Service (UCaaS) Market by Delivery Model
    • 9.1.1.1 North America Hosted/Cloud Services Market by Country
    • 9.1.1.2 North America Managed Services Market by Country
  • 9.1.2 North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
    • 9.1.2.1 North America Large Enterprise Market by Country
    • 9.1.2.2 North America Small & Medium Enterprises (SMEs) Market by Country
  • 9.1.3 North America Unified Communication as a Service (UCaaS) Market by Component
    • 9.1.3.1 North America Telephony Market by Country
    • 9.1.3.2 North America Conferencing Market by Country
    • 9.1.3.3 North America Collaboration Market by Country
    • 9.1.3.4 North America Unified Messaging Market by Country
    • 9.1.3.5 North America Others Market by Country
  • 9.1.4 North America Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.1.4.1 North America IT & Telecommunications Market by Country
    • 9.1.4.2 North America BFSI Market by Country
    • 9.1.4.3 North America IT-enabled Services (ITeS) Market by Country
    • 9.1.4.4 North America Education Market by Country
    • 9.1.4.5 North America Healthcare Market by Country
    • 9.1.4.6 North America Retail & Consumer Goods Market by Country
    • 9.1.4.7 North America Government & Defense Market by Country
    • 9.1.4.8 North America Others Market by Country
  • 9.1.5 North America Unified Communication as a Service (UCaaS) Market by Country
    • 9.1.5.1 US Unified Communication as a Service (UCaaS) Market
      • 9.1.5.1.1 US Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.1.5.1.2 US Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.1.5.1.3 US Unified Communication as a Service (UCaaS) Market by Component
      • 9.1.5.1.4 US Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.1.5.2 Canada Unified Communication as a Service (UCaaS) Market
      • 9.1.5.2.1 Canada Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.1.5.2.2 Canada Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.1.5.2.3 Canada Unified Communication as a Service (UCaaS) Market by Component
      • 9.1.5.2.4 Canada Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.1.5.3 Mexico Unified Communication as a Service (UCaaS) Market
      • 9.1.5.3.1 Mexico Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.1.5.3.2 Mexico Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.1.5.3.3 Mexico Unified Communication as a Service (UCaaS) Market by Component
      • 9.1.5.3.4 Mexico Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.1.5.4 Rest of North America Unified Communication as a Service (UCaaS) Market
      • 9.1.5.4.1 Rest of North America Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.1.5.4.2 Rest of North America Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.1.5.4.3 Rest of North America Unified Communication as a Service (UCaaS) Market by Component
      • 9.1.5.4.4 Rest of North America Unified Communication as a Service (UCaaS) Market by Vertical
• 9.2 Europe Unified Communication as a Service (UCaaS) Market
  • 9.2.1 Europe Unified Communication as a Service (UCaaS) Market by Delivery Model
    • 9.2.1.1 Europe Hosted/Cloud Services Market by Country
    • 9.2.1.2 Europe Managed Services Market by Country
  • 9.2.2 Europe Unified Communication as a Service (UCaaS) Market by Enterprise Type
    • 9.2.2.1 Europe Large Enterprise Market by Country
    • 9.2.2.2 Europe Small & Medium Enterprises (SMEs) Market by Country
  • 9.2.3 Europe Unified Communication as a Service (UCaaS) Market by Component
    • 9.2.3.1 Europe Telephony Market by Country
    • 9.2.3.2 Europe Conferencing Market by Country
    • 9.2.3.3 Europe Collaboration Market by Country
    • 9.2.3.4 Europe Unified Messaging Market by Country
    • 9.2.3.5 Europe Others Market by Country
  • 9.2.4 Europe Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.4.1 Europe IT & Telecommunications Market by Country
    • 9.2.4.2 Europe BFSI Market by Country
    • 9.2.4.3 Europe IT-enabled Services (ITeS) Market by Country
    • 9.2.4.4 Europe Education Market by Country
    • 9.2.4.5 Europe Healthcare Market by Country
    • 9.2.4.6 Europe Retail & Consumer Goods Market by Country
    • 9.2.4.7 Europe Government & Defense Market by Country
    • 9.2.4.8 Europe Others Market by Country
  • 9.2.5 Europe Unified Communication as a Service (UCaaS) Market by Country
    • 9.2.5.1 Germany Unified Communication as a Service (UCaaS) Market
      • 9.2.5.1.1 Germany Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.1.2 Germany Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.1.3 Germany Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.1.4 Germany Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.2 UK Unified Communication as a Service (UCaaS) Market
      • 9.2.5.2.1 UK Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.2.2 UK Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.2.3 UK Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.2.4 UK Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.3 France Unified Communication as a Service (UCaaS) Market
      • 9.2.5.3.1 France Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.3.2 France Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.3.3 France Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.3.4 France Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.4 Russia Unified Communication as a Service (UCaaS) Market
      • 9.2.5.4.1 Russia Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.4.2 Russia Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.4.3 Russia Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.4.4 Russia Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.5 Spain Unified Communication as a Service (UCaaS) Market
      • 9.2.5.5.1 Spain Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.5.2 Spain Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.5.3 Spain Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.5.4 Spain Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.6 Italy Unified Communication as a Service (UCaaS) Market
      • 9.2.5.6.1 Italy Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.6.2 Italy Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.6.3 Italy Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.6.4 Italy Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.2.5.7 Rest of Europe Unified Communication as a Service (UCaaS) Market
      • 9.2.5.7.1 Rest of Europe Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.2.5.7.2 Rest of Europe Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.2.5.7.3 Rest of Europe Unified Communication as a Service (UCaaS) Market by Component
      • 9.2.5.7.4 Rest of Europe Unified Communication as a Service (UCaaS) Market by Vertical
• 9.3 Asia Pacific Unified Communication as a Service (UCaaS) Market
  • 9.3.1 Asia Pacific Unified Communication as a Service (UCaaS) Market by Delivery Model
    • 9.3.1.1 Asia Pacific Hosted/Cloud Services Market by Country
    • 9.3.1.2 Asia Pacific Managed Services Market by Country
  • 9.3.2 Asia Pacific Unified Communication as a Service (UCaaS) Market by Enterprise Type
    • 9.3.2.1 Asia Pacific Large Enterprise Market by Country
    • 9.3.2.2 Asia Pacific Small & Medium Enterprises (SMEs) Market by Country
  • 9.3.3 Asia Pacific Unified Communication as a Service (UCaaS) Market by Component
    • 9.3.3.1 Asia Pacific Telephony Market by Country
    • 9.3.3.2 Asia Pacific Conferencing Market by Country
    • 9.3.3.3 Asia Pacific Collaboration Market by Country
    • 9.3.3.4 Asia Pacific Unified Messaging Market by Country
    • 9.3.3.5 Asia Pacific Others Market by Country
  • 9.3.4 Asia Pacific Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.4.1 Asia Pacific IT & Telecommunications Market by Country
    • 9.3.4.2 Asia Pacific BFSI Market by Country
    • 9.3.4.3 Asia Pacific IT-enabled Services (ITeS) Market by Country
    • 9.3.4.4 Asia Pacific Education Market by Country
    • 9.3.4.5 Asia Pacific Healthcare Market by Country
    • 9.3.4.6 Asia Pacific Retail & Consumer Goods Market by Country
    • 9.3.4.7 Asia Pacific Government & Defense Market by Country
    • 9.3.4.8 Asia Pacific Others Market by Country
  • 9.3.5 Asia Pacific Unified Communication as a Service (UCaaS) Market by Country
    • 9.3.5.1 China Unified Communication as a Service (UCaaS) Market
      • 9.3.5.1.1 China Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.1.2 China Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.1.3 China Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.1.4 China Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.2 Japan Unified Communication as a Service (UCaaS) Market
      • 9.3.5.2.1 Japan Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.2.2 Japan Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.2.3 Japan Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.2.4 Japan Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.3 India Unified Communication as a Service (UCaaS) Market
      • 9.3.5.3.1 India Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.3.2 India Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.3.3 India Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.3.4 India Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.4 South Korea Unified Communication as a Service (UCaaS) Market
      • 9.3.5.4.1 South Korea Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.4.2 South Korea Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.4.3 South Korea Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.4.4 South Korea Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.5 Singapore Unified Communication as a Service (UCaaS) Market
      • 9.3.5.5.1 Singapore Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.5.2 Singapore Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.5.3 Singapore Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.5.4 Singapore Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.6 Malaysia Unified Communication as a Service (UCaaS) Market
      • 9.3.5.6.1 Malaysia Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.6.2 Malaysia Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.6.3 Malaysia Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.6.4 Malaysia Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.3.5.7 Rest of Asia Pacific Unified Communication as a Service (UCaaS) Market
      • 9.3.5.7.1 Rest of Asia Pacific Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.3.5.7.2 Rest of Asia Pacific Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.3.5.7.3 Rest of Asia Pacific Unified Communication as a Service (UCaaS) Market by Component
      • 9.3.5.7.4 Rest of Asia Pacific Unified Communication as a Service (UCaaS) Market by Vertical
• 9.4 LAMEA Unified Communication as a Service (UCaaS) Market
  • 9.4.1 LAMEA Unified Communication as a Service (UCaaS) Market by Delivery Model
    • 9.4.1.1 LAMEA Hosted/Cloud Services Market by Country
    • 9.4.1.2 LAMEA Managed Services Market by Country
  • 9.4.2 LAMEA Unified Communication as a Service (UCaaS) Market by Enterprise Type
    • 9.4.2.1 LAMEA Large Enterprise Market by Country
    • 9.4.2.2 LAMEA Small & Medium Enterprises (SMEs) Market by Country
  • 9.4.3 LAMEA Unified Communication as a Service (UCaaS) Market by Component
    • 9.4.3.1 LAMEA Telephony Market by Country
    • 9.4.3.2 LAMEA Conferencing Market by Country
    • 9.4.3.3 LAMEA Collaboration Market by Country
    • 9.4.3.4 LAMEA Unified Messaging Market by Country
    • 9.4.3.5 LAMEA Others Market by Country
  • 9.4.4 LAMEA Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.4.1 LAMEA IT & Telecommunications Market by Country
    • 9.4.4.2 LAMEA BFSI Market by Country
    • 9.4.4.3 LAMEA IT-enabled Services (ITeS) Market by Country
    • 9.4.4.4 LAMEA Education Market by Country
    • 9.4.4.5 LAMEA Healthcare Market by Country
    • 9.4.4.6 LAMEA Retail & Consumer Goods Market by Country
    • 9.4.4.7 LAMEA Government & Defense Market by Country
    • 9.4.4.8 LAMEA Others Market by Country
  • 9.4.5 LAMEA Unified Communication as a Service (UCaaS) Market by Country
    • 9.4.5.1 Brazil Unified Communication as a Service (UCaaS) Market
      • 9.4.5.1.1 Brazil Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.1.2 Brazil Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.1.3 Brazil Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.1.4 Brazil Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.2 Argentina Unified Communication as a Service (UCaaS) Market
      • 9.4.5.2.1 Argentina Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.2.2 Argentina Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.2.3 Argentina Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.2.4 Argentina Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.3 UAE Unified Communication as a Service (UCaaS) Market
      • 9.4.5.3.1 UAE Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.3.2 UAE Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.3.3 UAE Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.3.4 UAE Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.4 Saudi Arabia Unified Communication as a Service (UCaaS) Market
      • 9.4.5.4.1 Saudi Arabia Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.4.2 Saudi Arabia Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.4.3 Saudi Arabia Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.4.4 Saudi Arabia Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.5 South Africa Unified Communication as a Service (UCaaS) Market
      • 9.4.5.5.1 South Africa Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.5.2 South Africa Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.5.3 South Africa Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.5.4 South Africa Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.6 Nigeria Unified Communication as a Service (UCaaS) Market
      • 9.4.5.6.1 Nigeria Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.6.2 Nigeria Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.6.3 Nigeria Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.6.4 Nigeria Unified Communication as a Service (UCaaS) Market by Vertical
    • 9.4.5.7 Rest of LAMEA Unified Communication as a Service (UCaaS) Market
      • 9.4.5.7.1 Rest of LAMEA Unified Communication as a Service (UCaaS) Market by Delivery Model
      • 9.4.5.7.2 Rest of LAMEA Unified Communication as a Service (UCaaS) Market by Enterprise Type
      • 9.4.5.7.3 Rest of LAMEA Unified Communication as a Service (UCaaS) Market by Component
      • 9.4.5.7.4 Rest of LAMEA Unified Communication as a Service (UCaaS) Market by Vertical

Chapter 10. Company Profiles

• 10.1 BT Group plc
  • 10.1.1 Company Overview
  • 10.1.2 Financial Analysis
  • 10.1.3 Segmental and Regional Analysis
  • 10.1.4 Research & Development Expenses
  • 10.1.5 Recent strategies and developments:
    • 10.1.5.1 Partnerships, Collaborations, and Agreements:
  • 10.1.6 SWOT Analysis
• 10.2 Verizon Communications, Inc.
  • 10.2.1 Company Overview
  • 10.2.2 Financial Analysis
  • 10.2.3 Segmental Analysis
  • 10.2.4 Recent strategies and developments:
    • 10.2.4.1 Partnerships, Collaborations, and Agreements:
  • 10.2.5 SWOT Analysis
• 10.3 Cisco Systems, Inc.
  • 10.3.1 Company Overview
  • 10.3.2 Financial Analysis
  • 10.3.3 Regional Analysis
  • 10.3.4 Research & Development Expense
  • 10.3.5 Recent strategies and developments:
    • 10.3.5.1 Partnerships, Collaborations, and Agreements:
  • 10.3.6 SWOT Analysis
• 10.4 Microsoft Corporation
  • 10.4.1 Company Overview
  • 10.4.2 Financial Analysis
  • 10.4.3 Segmental and Regional Analysis
  • 10.4.4 Research & Development Expenses
  • 10.4.5 SWOT Analysis
• 10.5 Zoom Video Communications, Inc.
  • 10.5.1 Company Overview
  • 10.5.2 Financial Analysis
  • 10.5.3 Research & Development Expenses
  • 10.5.4 Recent strategies and developments:
    • 10.5.4.1 Partnerships, Collaborations, and Agreements:
    • 10.5.4.2 Acquisition and Mergers:
  • 10.5.5 SWOT Analysis
• 10.6 IBM Corporation
  • 10.6.1 Company Overview
  • 10.6.2 Financial Analysis
  • 10.6.3 Regional & Segmental Analysis
  • 10.6.4 Research & Development Expenses
  • 10.6.5 Recent strategies and developments:
    • 10.6.5.1 Partnerships, Collaborations, and Agreements:
  • 10.6.6 SWOT Analysis
• 10.7 NEC Corporation
  • 10.7.1 Company Overview
  • 10.7.2 Financial Analysis
  • 10.7.3 Segmental and Regional Analysis
  • 10.7.4 Research & Development Expenses
  • 10.7.5 Recent strategies and developments:
    • 10.7.5.1 Partnerships, Collaborations, and Agreements:
  • 10.7.6 SWOT Analysis
• 10.8 AT&T, Inc. (AT&T Intellectual Property)
  • 10.8.1 Company Overview
  • 10.8.2 Financial Analysis
  • 10.8.3 Segmental and Regional Analysis
  • 10.8.4 Research & Development Expense
  • 10.8.5 SWOT Analysis
• 10.9 Google LLC
  • 10.9.1 Company Overview
  • 10.9.2 Financial Analysis
  • 10.9.3 Segmental and Regional Analysis
  • 10.9.4 Research & Development Expense
  • 10.9.5 SWOT Analysis
• 10.10. 8x8, Inc.
  • 10.10.1 Company Overview
  • 10.10.2 Financial Analysis
  • 10.10.3 Regional Analysis
  • 10.10.4 Research & Development Expenses
  • 10.10.5 SWOT Analysis

Chapter 11. Winning Imperatives of Unified Communication as a Service (UCaaS) Market