지능형 가상 비서 시장 : 제품 유형별, 사용자 인터페이스별, 최종 이용 산업별, 지역별, 기회, 예측(2017-2031년)

Global intelligent virtual assistant market is projected to witness a CAGR of 20.58% during the forecast period 2024-2031, growing from USD 13.06 billion in 2023 to USD 58.36 billion in 2031. The growth of the market is influenced by significant advancements in AI technology, further amplified by the increased demand for automation across various sectors. The broader virtual assistant market will have a prospect of reaching USD 25.63 billion by 2026, with businesses experiencing value added through AI in both customer interaction and operational streamlining. The growth reflects the increasing adoption of AI technologies across industries.

The key sectors to adopt and popularize intelligent virtual assistants include IT, real estate, and digital marketing, as these industries capitalize on these capabilities for better support and operational efficiency in customer support. With the increased investment of organizations in AI solutions, the intelligent virtual assistant market will be crucial to transform their business operations and enrich user experiences. Furthermore, the increasing demands for instant, accurate, and personalized communication from customers further propel the intelligent virtual assistant market. Intelligent virtual assistants are solutions that meet all such demands and, as a result, increase the rate of customer satisfaction. Subsequently, they spur adoption and investment in virtual assistant technologies among various industries owing to their potential support of services 24/7.

For instance, in October 2024, Apple Inc. launched Apple Intelligence for iPhone, iPad, and Mac, offering features such as enhanced writing assistance, improved Siri, and image editing tools with the release of iOS 18.1 and macOS Sequoia 15.1.

Increasing Demand for Automation to Drive Market Growth

The growing demand for automation is a key factor driving the expansion of the intelligent virtual assistant market. Businesses increasingly seek intelligent virtual assistants to enhance efficiency in their operations, reduce costs, and simplify processes. These advanced technologies enable organizations to automate routine functions, such as customer queries and support, allowing human resources to focus on more complex issues. Additionally, firms can manage greater workloads with intelligent virtual assistants without a similar proportionate increase in the cost of labor. The integration of artificial intelligence and machine learning within intelligent virtual assistants enhances their ability to learn from interactions, resulting in improved accuracy and personalization over time. Consequently, the increased use of automation creates a demand for intelligent virtual assistants and further promotes innovation.

For instance, in April 2024, Avaamo launched Agent Assist Copilot, an AI-powered solution for contact centers, providing real-time support and transcription with low latency, enhancing agent productivity and customer experience during live calls.

Integration With Smart Devices to Fuel the Intelligent Virtual Assistant Market Share

The growth of the intelligent virtual assistants market is witnessed by the integration of intelligent virtual assistants with smart devices. These assistants enable users to control lights, thermostats, and security systems using voice commands or mobile applications, effectively combining smart home technologies with smart home solutions. This integration enhances user convenience and encourages wider adoption. Such opportunities could expand the global potential of 785 million users of smart home features by 2028, positing intelligent virtual assistants at the center of smart home management as a significant opportunity. Additionally, the increasing demand for more integrated and automated settings among consumers allows intelligent virtual assistants to interact with numerous smart devices, which is crucial for delivering a better user experience, driving more growth and innovation in the intelligent virtual assistant market.

For instance, in November 2024, Krisp Technologies, Inc. partnered with Five9, Inc. to integrate advanced voice AI applications into smart devices, enhancing contact center performance through superior noise cancellation and voice clarity for improved customer interactions.

Government Initiatives Acting as a Catalyst

Government initiatives significantly fuel revenue growth in the intelligent virtual assistant market through supportive regulation and financing policies. For instance, the AI Act proposed by the European Union encourages ethical AI usage and has set up specific research funds for AI. As a result, intelligent virtual assistants have become popular within the public sector for healthcare, customer support, and education. Similarly, the United States Federal AI Research and Development Strategic Plan emphasizes on investing in AI technologies, which will integrate intelligent virtual assistants into government services to enable citizen interfaces and improve efficiency in operations. Furthermore, the National AI Strategy for India adds input by providing key sectors such as health and smart cities, where intelligent virtual assistants can further enhance service delivery while promoting public-private partnerships that fuel innovation. Together, these projects have driven demand for intelligent virtual assistants in all sectors and helped build a solid ecosystem conducive to attracting the necessary investment to further augment the revenue of the companies that will work within the intelligent virtual assistant market.

For example, in August 2024, The European Artificial Intelligence Act (AI Act) established a regulatory framework to promote responsible AI development, addressing risks to health and rights while ensuring safety and transparency across the European Union.

Consumer Electronics to Lead the Intelligent Virtual Assistant Market Share

Consumer electronics is a prominent driver of the intelligent virtual assistant market, mainly due to its integration into a wide range of equipment, including smartphones, smart speakers, and home appliances. Consumers can use intelligent virtual assistants in their daily routine through voice commands and automation, leading to an increasing preference for devices that feature seamless integrations and smart functionalities. Advancements in natural language processing and machine learning have further enhanced the capability of intelligent virtual assistants, which makes them more responsive and user-friendly. As consumers increasingly rely on smart devices for home management and personal assistance, the growing interest fuels the market demand. Additionally, manufacturers are motivated to innovate in the field, further propelling the growth of the intelligent virtual assistant market share.

North America to Dominate the Intelligent Virtual Assistant Market Share

North America dominates the share of the intelligent virtual assistant market, owing to its superior technological infrastructure, high demand among consumers, and massive investments in AI research and development. The region emphasizes innovation, enabling highly advanced intelligent virtual assistants to deliver critical benefits across various application areas, from customer service to personal assistance.

Moreover, with the higher average cost of hiring human virtual assistants, businesses are increasingly turning to AI-driven intelligent virtual assistants as a cost-effective alternative, optimizing operational efficiency and reducing labor expenses. North America is rapidly adopting intelligent virtual assistants owing to large companies and technology startups and their continuous innovation in the market since they keep introducing and integrating these solutions into consumer electronics and enterprise software.

For instance, in February 2024, Adobe Inc. introduced AI Assistant in beta for Adobe Reader and Adobe Acrobat, enhancing document interactions with generative AI to summarize, answer questions, and format information from over 3 trillion PDFs worldwide.

Future Market Scenario (2024 - 2031F)

Smart virtual assistants will be integrated with every consumer electronics product, from household appliances to automotive, to create a truly connected ecosystem that is fully responsive to the consumer's needs by 2030.

Intelligent virtual assistants will make use of extreme personalization while assessing user behavior and preferences for delivering real-time, tailored recommendations that increase customer satisfaction across industries with the integration of AI.

Many administrative roles will shift towards strategic tasks with intelligent virtual assistants handling routine functions, thereby transforming workplace dynamics and increasing productivity.

Intelligent virtual assistants will play a crucial role in telehealth, assisting with patient monitoring, appointment scheduling, and personalized health advice, making healthcare more accessible and efficient.

Key Players Landscape and Outlook

The intelligent virtual assistant market is quite diversified, ranging from the major technology firms to innovative start-ups. Established companies leverage advanced artificial intelligence and machine learning capabilities to enhance user interactions and functional capabilities. Emerging players are focusing on niche applications, catering to specific industries and consumer needs that further enrich overall market growth. The growth is driven by increasing demand for automation, better customer experience, and personalized services across industries. Competition will increase with the constant innovation and development of more complex and context-aware virtual assistants with organizations using intelligent virtual assistants to drive efficiency and reduce operational costs.

In May 2024, Wipro Limited partnered with Microsoft Corporation to launch a suite of generative AI-powered virtual assistants for financial services, enhancing productivity, client onboarding, and engagement through advanced market intelligence and seamless integration.

In August 2023, General Motors Company and Google Cloud, a subsidiary of Alphabet Inc., expanded their partnership, enhancing the OnStar Interactive Virtual Assistant with advanced AI technology, enabling improved customer support, and exploring future generative AI applications in vehicles.

Table of Contents

1. Project Scope and Definitions

2. Research Methodology

3. Executive Summary

4. Voice of Customer

• 4.1. Product and Market Intelligence
• 4.2. Mode of Brand Awareness
• 4.3. Factors Considered in Purchase Decisions
  • 4.3.1. Features and Other Value-Added Service
  • 4.3.2. IT Infrastructure Compatibility
  • 4.3.3. Efficiency of Solutions
  • 4.3.4. After-Sales Support
• 4.4. Consideration of Privacy and Regulations

5. Global Intelligent Virtual Assistant Market Outlook, 2017-2031F

• 5.1. Market Size Analysis & Forecast
  • 5.1.1. By Value
• 5.2. Market Share Analysis & Forecast
  • 5.2.1. By Product Type
    • 5.2.1.1. Chatbot
    • 5.2.1.2. Smart Speaker
  • 5.2.2. By User Interface
    • 5.2.2.1. Text-to-Speech (TTS)
    • 5.2.2.2. Text-to-Text (TTT)
    • 5.2.2.3. Automatic Speech Recognition (ASR)
  • 5.2.3. By End-use Industry
    • 5.2.3.1. Consumer Electronics
    • 5.2.3.2. Banking, Financial Services, and Insurance (BFSI)
    • 5.2.3.3. Healthcare
    • 5.2.3.4. Education
    • 5.2.3.5. Retail
    • 5.2.3.6. Government
    • 5.2.3.7. Travel and Hospitality
    • 5.2.3.8. Others
  • 5.2.4. By Region
    • 5.2.4.1. North America
    • 5.2.4.2. Europe
    • 5.2.4.3. Asia-Pacific
    • 5.2.4.4. South America
    • 5.2.4.5. Middle East and Africa
  • 5.2.5. By Company Market Share Analysis (Top 5 Companies and Others - By Value, 2023)
• 5.3. Market Map Analysis, 2023
  • 5.3.1. By Product Type
  • 5.3.2. By User Interface
  • 5.3.3. By End-use Industry
  • 5.3.4. By Region

6. North America Intelligent Virtual Assistant Market Outlook, 2017-2031F*

• 6.1. Market Size Analysis & Forecast
  • 6.1.1. By Value
• 6.2. Market Share Analysis & Forecast
  • 6.2.1. By Product Type
    • 6.2.1.1. Chatbot
    • 6.2.1.2. Smart Speaker
  • 6.2.2. By User Interface
    • 6.2.2.1. Text-to-Speech (TTS)
    • 6.2.2.2. Text-to-Text (TTT)
    • 6.2.2.3. Automatic Speech Recognition (ASR)
  • 6.2.3. By End-use Industry
    • 6.2.3.1. Consumer Electronics
    • 6.2.3.2. Banking, Financial Services, and Insurance (BFSI)
    • 6.2.3.3. Healthcare
    • 6.2.3.4. Education
    • 6.2.3.5. Retail
    • 6.2.3.6. Government
    • 6.2.3.7. Travel and Hospitality
    • 6.2.3.8. Others
  • 6.2.4. By Country Share
    • 6.2.4.1. United States
    • 6.2.4.2. Canada
    • 6.2.4.3. Mexico
• 6.3. Country Market Assessment
  • 6.3.1. United States Intelligent Virtual Assistant Market Outlook, 2017-2031F*
    • 6.3.1.1. Market Size Analysis & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share Analysis & Forecast
      • 6.3.1.2.1. By Product Type
        • 6.3.1.2.1.1. Chatbot
        • 6.3.1.2.1.2. Smart Speaker
      • 6.3.1.2.2. By User Interface
        • 6.3.1.2.2.1. Text-to-Speech (TTS)
        • 6.3.1.2.2.2. Text-to-Text (TTT)
        • 6.3.1.2.2.3. Automatic Speech Recognition (ASR)
      • 6.3.1.2.3. By End-use Industry
        • 6.3.1.2.3.1. Consumer Electronics
        • 6.3.1.2.3.2. Banking, Financial Services, and Insurance (BFSI)
        • 6.3.1.2.3.3. Healthcare
        • 6.3.1.2.3.4. Education
        • 6.3.1.2.3.5. Retail
        • 6.3.1.2.3.6. Government
        • 6.3.1.2.3.7. Travel and Hospitality
        • 6.3.1.2.3.8. Others
  • 6.3.2. Canada
  • 6.3.3. Mexico

All segments will be provided for all regions and countries covered

7. Europe Intelligent Virtual Assistant Market Outlook, 2017-2031F

• 7.1. Germany
• 7.2. France
• 7.3. Italy
• 7.4. United Kingdom
• 7.5. Russia
• 7.6. Netherlands
• 7.7. Spain
• 7.8. Turkey
• 7.9. Poland

8. Asia-Pacific Intelligent Virtual Assistant Market Outlook, 2017-2031F

• 8.1. India
• 8.2. China
• 8.3. Japan
• 8.4. Australia
• 8.5. Vietnam
• 8.6. South Korea
• 8.7. Indonesia
• 8.8. Philippines

9. South America Intelligent Virtual Assistant Market Outlook, 2017-2031F

• 9.1. Brazil
• 9.2. Argentina

10. Middle East and Africa Intelligent Virtual Assistant Market Outlook, 2017-2031F

• 10.1. Saudi Arabia
• 10.2. UAE
• 10.3. South Africa

11. Porter's Five Forces Analysis

12. PESTLE Analysis

13. Market Dynamics

• 13.1. Market Drivers
• 13.2. Market Challenges

14. Market Trends and Developments

15. Case Studies

16. Competitive Landscape

• 16.1. Competition Matrix of Top 5 Market Leaders
• 16.2. SWOT Analysis for Top 5 Players
• 16.3. Key Players Landscape for Top 10 Market Players
  • 16.3.1. Apple Inc.
    • 16.3.1.1. Company Details
    • 16.3.1.2. Key Management Personnel
    • 16.3.1.3. Products and Services
    • 16.3.1.4. Financials (As Reported)
    • 16.3.1.5. Key Market Focus and Geographical Presence
    • 16.3.1.6. Recent Developments/Collaborations/Partnerships/Mergers and Acquisition
  • 16.3.2. Avaamo Technologies Pvt Ltd
  • 16.3.3. Baidu, Inc.
  • 16.3.4. BlackBerry Limited
  • 16.3.5. Google LLC (Alphabet Inc.)
  • 16.3.6. Microsoft Corporation
  • 16.3.7. Nuance Communications, Inc.
  • 16.3.8. Samsung Electronics Co., Ltd.
  • 16.3.9. Verint Systems Inc.
  • 16.3.10. Vonage Holdings Corp.

Companies mentioned above DO NOT hold any order as per market share and can be changed as per information available during research work.

17. Strategic Recommendations

18. About Us and Disclaimer