헬스케어 챗봇 시장 : 세계 산업 분석, 규모, 점유율, 성장, 동향, 예측(2024-2033년)

Persistence Market Research has recently released a comprehensive report on the global Healthcare Chatbots market, offering a detailed analysis of key market dynamics, including driving forces, emerging trends, opportunities, and challenges. This report provides an in-depth understanding of the market landscape, helping stakeholders make well-informed decisions.

Key Insights:

• Healthcare Chatbots Market Size (2024E): USD 382.1 Mn
• Projected Market Value (2031F): USD 1,450.5 Mn
• Global Market Growth Rate (CAGR 2024 to 2031): 16.0%

Healthcare Chatbots Market - Report Scope:

The Healthcare Chatbots market includes various AI-driven tools designed to facilitate communication between patients and healthcare providers. These chatbots assist in providing medical information, managing appointments, offering symptom checkers, and delivering personalized healthcare advice. Leveraging advancements in natural language processing (NLP) and machine learning, healthcare chatbots are transforming patient interactions, streamlining administrative tasks, and enhancing patient engagement. The market is driven by the increasing demand for efficient healthcare communication, advancements in AI technology, and the growing focus on improving patient experience.

Market Growth Drivers:

The global Healthcare Chatbots market is driven by several factors, including the need for improved patient engagement, the rise of digital health solutions, and the efficiency offered by AI-driven communication tools. The growing adoption of telemedicine and digital health platforms is accelerating the use of chatbots for managing patient inquiries and administrative tasks. Additionally, the increasing availability of smartphones and the internet, coupled with advancements in NLP and AI, are enhancing the capabilities of healthcare chatbots, leading to greater adoption across various healthcare settings.

Market Restraints:

Despite its growth potential, the Healthcare Chatbots market faces challenges such as data security concerns and the limitations of current AI technology. Ensuring the protection of sensitive patient information in a digital environment is a significant concern, with regulatory requirements adding to the complexity. Additionally, the effectiveness of chatbots is contingent on the quality of AI algorithms and their ability to understand and process complex medical queries. Overcoming these challenges requires robust cybersecurity measures, continuous advancements in AI technology, and compliance with healthcare regulations.

Market Opportunities:

The Healthcare Chatbots market offers substantial growth opportunities driven by technological advancements and evolving healthcare needs. The integration of advanced AI and NLP technologies is paving the way for more sophisticated chatbots capable of handling complex patient interactions. The expansion of digital health platforms and the increasing focus on patient-centric care are also creating new opportunities for market growth. Companies that invest in R&D, strategic partnerships, and the development of innovative chatbot solutions are well-positioned to capitalize on these opportunities and drive market expansion.

Key Questions Answered in the Report:

• What are the primary factors driving the growth of the Healthcare Chatbots market globally?
• Which applications and regions are leading the adoption of Healthcare Chatbots?
• How are advancements in AI and NLP technology reshaping the competitive landscape of the Healthcare Chatbots market?
• Who are the key players in the Healthcare Chatbots market, and what strategies are they employing to stay competitive?
• What are the emerging trends and future prospects in the global Healthcare Chatbots market?

Competitive Intelligence and Business Strategy:

Leading companies in the global Healthcare Chatbots market, such as IBM Watson Health, Microsoft, and Google Health, are focusing on innovation, technological advancements, and strategic collaborations to maintain a competitive edge. These companies are investing in the development of advanced AI and NLP solutions to enhance chatbot capabilities, improve user experience, and ensure data security. Partnerships with healthcare providers, technology firms, and data analytics companies are crucial for expanding market reach and driving the adoption of chatbots in healthcare. Emphasizing patient-centric approaches, robust data protection measures, and continuous innovation are key strategies for sustaining leadership in the rapidly evolving Healthcare Chatbots market.

Key Companies Profiled:

• Your.MD
• Baidu Inc
• Sensely Inc.
• Healthcare Service Ltd
• Infermedica
• Babylon
• HealthTap Inc.
• Woebot Labs Inc
• Buoy Health Inc.
• Ada Digital Health Ltd
• PACT Care BV

Healthcare Chatbots Market Research Segmentation

By Deployment

• Cloud
• On-premises

By Component

• Software
• Services

By Application

• Symptom Checking
• Medication Assistance & Guidance
• Appointment Scheduling

By End-use Industry

• Patients
• Insurance Companies
• Healthcare Providers

By Region

• North America
• Europe
• Asia Pacific
• Latin America
• The Middle East and Africa

Table of Contents

1. Executive Summary

• 1.1. Global Market Outlook
• 1.2. Supply Side Trends
  • 1.2.1. Availability of Low Code and No Code Chatbot Development Platforms
  • 1.2.2. Suppliers Harnessing PaaS Deployment Models as Technological Transformation Gathers Pace
• 1.3. Demand Side Trends
  • 1.3.1. Demand for Technical Integrations and Personalization Complementing Cognitive Intelligence
  • 1.3.2. End-users Relying on Conversational AI Bots to Partially Automate Mundane Operations
• 1.4. Recommendations

2. Market Overview

• 2.1. Segmentation
  • 2.1.1. What is a Chatbot?
  • 2.1.2. Healthcare Chatbots Market Segmentation
• 2.2. Definition (Healthcare Chatbots)

3. Key Market Trends

• 3.1. Key Healthcare Chatbots Use-Case Analysis
  • 3.1.1. Automated Patient Support
  • 3.1.2. Marketing and Sales
  • 3.1.3. Personal Assistance
  • 3.1.4. Data Repository
• 3.2. Innovation and Development Trends
  • 3.2.1. Suppliers Integrating Capabilities Offered by Conversational AI into Healthcare Chatbots
  • 3.2.2. Healthcare Chatbots with AR Capabilities
• 3.3. Key Success Factors
  • 3.3.1. Trial-based Implementation
  • 3.3.2. Discovering and Laying the Foundation

4. COVID-19 Impact Analysis

• 4.1. Impact on Demand for Healthcare Chatbots across Industries
• 4.2. Pre-COVID and Post-COVID Market Growth Analysis
• 4.3. Trends on How Healthcare Chatbots Assist in COVID-19 Pandemic
  • 4.3.1. Guiding Tools for Infection Assessment
  • 4.3.2. Information Sharing

5. Market Structure Analysis

• 5.1. Market Analysis by Position of Companies
  • 5.1.1. Market Leaders
  • 5.1.2. Promising Players
  • 5.1.3. Emerging Players
• 5.2. Market Share Analysis of Top Players
• 5.3. Market Concentration

6. Market Background

• 6.1. Macro-Economic Factors
  • 6.1.1. Global and Key Contributing Country GDP Y-o-Y Growth (%) Outlook
  • 6.1.2. Worldwide ICT Spending (US$ Mn)
  • 6.1.3. Worldwide Internet Users (in Mn)
  • 6.1.4. Worldwide Healthcare IT spending (US$ Mn)
  • 6.1.5. Global IoT Spending (US$ Mn)
  • 6.1.6. Global Software Expenditure by Healthcare Providers from 2019-2023 (US$ Mn)
  • 6.1.7. Global IT Expenditure by Healthcare Providers from 2019-2023 (US$ Mn)
• 6.2. Forecast Factors - Relevance & Impact
  • 6.2.1. Transition from On-premise to Cloud
  • 6.2.2. Adoption of IoT and Advanced Technologies in Manufacturing
  • 6.2.3. Automation
  • 6.2.4. Governmental Initiatives
  • 6.2.5. Network Integration Service Trends
  • 6.2.6. Impact of COVID-19 Pandemic on Global IT Services Spending
  • 6.2.7. Top Chatbot Providers Historical Growth
  • 6.2.8. Demand for Healthcare Chatbots to solve IT Infrastructure Complexities
  • 6.2.9. Rising Adoption for Application Integration Services
  • 6.2.10. Demand for Operational Agility across Enterprises
  • 6.2.11. Healthcare Budgets and Spending
  • 6.2.12. Economic Growth of Developing Countries such as India and South Asia
  • 6.2.13. Increase in BYOD
  • 6.2.14. Penetration of the Internet and Smartphones
  • 6.2.15. Virtual Care and Telemedicine
• 6.3. Market Dynamics
  • 6.3.1. Drivers
    • 6.3.1.1. Digital Channel Is Growing
    • 6.3.1.2. Messaging Has Overtaken Mobile Application Consumption
    • 6.3.1.3. Expansion of PBM Business Towards Foreign Economies
  • 6.3.2. Challenges
    • 6.3.2.1. Potential Promised by Chatbot Technology still Unproven
    • 6.3.2.2. Unpredictable Reactions of Users towards Healthcare Chatbots
  • 6.3.3. Limitations

7. Global Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 7.1. Historical Market Value (US$ Mn) Analysis, 2019-2023
• 7.2. Current and Future Market Value (US$ Mn) Projections, 2024-2033
  • 7.2.1. Y-o-Y Growth Trend Analysis
  • 7.2.2. Absolute $ Opportunity Analysis

8. Global Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033 by Solution

• 8.1. Historical Market Size (US$ Mn) Analysis By Solution, 2019-2023
• 8.2. Current and Future Market Size (US$ Mn) Analysis and Forecast By Solution, 2024-2033
  • 8.2.1. Chatbot Platform
  • 8.2.2. Services
    • 8.2.2.1. Development Services
    • 8.2.2.2. Integration Services
    • 8.2.2.3. Support Services
• 8.3. Market Attractiveness Analysis By Solution

9. Global Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033, By Type

• 9.1. Historical Market Size (US$ Mn) Analysis By Type, 2019-2023
• 9.2. Current and Future Market Size (US$ Mn) Analysis and Forecast By Type, 2024-2033
  • 9.2.1. Scripted Healthcare Chatbots
  • 9.2.2. Contextual Healthcare Chatbots (AI/ML based)
  • 9.2.3. Messaging Healthcare Chatbots
  • 9.2.4. Others
• 9.3. Market Attractiveness Analysis By Type

10. Global Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033, By Application

• 10.1. Introduction
• 10.2. Historical Market Size (US$ Mn) Analysis By Application, 2019-2023
• 10.3. Current and Future Market Size (US$ Mn) Analysis and Forecast By Application, 2024-2033
  • 10.3.1. Medical Data Repository
  • 10.3.2. Personal Assistance
  • 10.3.3. Automated Patient Support
  • 10.3.4. Marketing and Sales
  • 10.3.5. Others
• 10.4. Market Attractiveness Analysis By Application

11. Global Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033, by Region

• 11.1. Introduction
• 11.2. Historical Market Size (US$ Mn) Analysis By Region, 2019-2023
• 11.3. Current Market Size (US$ Mn) Analysis and Forecast By Region, 2024-2033
  • 11.3.1. North America
  • 11.3.2. Latin America
  • 11.3.3. Europe
  • 11.3.4. East Asia
  • 11.3.5. South Asia and Pacific
  • 11.3.6. Middle East and Africa
• 11.4. Market Attractiveness Analysis By Region

12. North America Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 12.1. Introduction
• 12.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 12.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 12.3.1. By Country
    • 12.3.1.1. U.S.
    • 12.3.1.2. Canada
  • 12.3.2. By Solution
  • 12.3.3. By Type
  • 12.3.4. By Application
• 12.4. Market Attractiveness Analysis
  • 12.4.1. By Country
  • 12.4.2. By Solution
  • 12.4.3. By Type
  • 12.4.4. By Application

13. Latin America Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 13.1. Introduction
• 13.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 13.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 13.3.1. By Country
    • 13.3.1.1. Brazil
    • 13.3.1.2. Mexico
    • 13.3.1.3. Rest of Latin America
  • 13.3.2. By Solution
  • 13.3.3. By Type
  • 13.3.4. By Application
• 13.4. Market Attractiveness Analysis
  • 13.4.1. By Country
  • 13.4.2. By Solution
  • 13.4.3. By Type
  • 13.4.4. By Application

14. Europe Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 14.1. Introduction
• 14.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 14.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 14.3.1. By Country
    • 14.3.1.1. Germany
    • 14.3.1.2. Italy
    • 14.3.1.3. France
    • 14.3.1.4. Spain
    • 14.3.1.5. U.K.
    • 14.3.1.6. BENELUX
    • 14.3.1.7. Russia
    • 14.3.1.8. Rest of Europe
  • 14.3.2. By Solution
  • 14.3.3. By Type
  • 14.3.4. By Application
• 14.4. Market Attractiveness Analysis
  • 14.4.1. By Country
  • 14.4.2. By Solution
  • 14.4.3. By Type
  • 14.4.4. By Application

15. East Asia Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 15.1. Introduction
• 15.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 15.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 15.3.1. By Country
    • 15.3.1.1. China
    • 15.3.1.2. Japan
    • 15.3.1.3. South Korea
  • 15.3.2. By Solution
  • 15.3.3. By Type
  • 15.3.4. By Application
• 15.4. Market Attractiveness Analysis
  • 15.4.1. By Country
  • 15.4.2. By Solution
  • 15.4.3. By Type
  • 15.4.4. By Application

16. South Asia & Pacific Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 16.1. Introduction
• 16.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 16.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 16.3.1. By Country
    • 16.3.1.1. India
    • 16.3.1.2. ASEAN
    • 16.3.1.3. Oceania
    • 16.3.1.4. Rest of South Asia and Pacific
  • 16.3.2. By Solution
  • 16.3.3. By Type
  • 16.3.4. By Application
• 16.4. Market Attractiveness Analysis
  • 16.4.1. By Country
  • 16.4.2. By Solution
  • 16.4.3. By Type
  • 16.4.4. By Application

17. Middle East and Africa Healthcare Chatbots Market Analysis 2019-2023 and Forecast 2024-2033

• 17.1. Introduction
• 17.2. Historical Market Size (US$ Mn) Analysis By Market Taxonomy, 2019-2023
• 17.3. Market Size (US$ Mn) Forecast By Market Taxonomy, 2024-2033
  • 17.3.1. By Country
    • 17.3.1.1. GCC Countries
    • 17.3.1.2. Northern Africa
    • 17.3.1.3. South Africa
    • 17.3.1.4. Turkey
    • 17.3.1.5. Israel
    • 17.3.1.6. Rest of Middle East and Africa
  • 17.3.2. By Solution
  • 17.3.3. By Type
  • 17.3.4. By Application
• 17.4. Market Attractiveness Analysis
  • 17.4.1. By Country
  • 17.4.2. By Solution
  • 17.4.3. By Type
  • 17.4.4. By Application

18. Key Country Analysis- Healthcare Chatbots Market

• 18.1. U.S. Healthcare Chatbots Market
  • 18.1.1. By Solution
  • 18.1.2. By Type
  • 18.1.3. By Application
• 18.2. Canada Healthcare Chatbots Market
  • 18.2.1. By Solution
  • 18.2.2. By Type
  • 18.2.3. By Application
• 18.3. Brazil Healthcare Chatbots Market
  • 18.3.1. By Solution
  • 18.3.2. By Type
  • 18.3.3. By Application
• 18.4. Mexico Healthcare Chatbots Market
  • 18.4.1. By Solution
  • 18.4.2. By Type
  • 18.4.3. By Application
• 18.5. Germany Healthcare Chatbots Market
  • 18.5.1. By Solution
  • 18.5.2. By Type
  • 18.5.3. By Application
• 18.6. Italy Healthcare Chatbots Market
  • 18.6.1. By Solution
  • 18.6.2. By Type
  • 18.6.3. By Application
• 18.7. France Healthcare Chatbots Market
  • 18.7.1. By Solution
  • 18.7.2. By Type
  • 18.7.3. By Application
• 18.8. Spain Healthcare Chatbots Market
  • 18.8.1. By Solution
  • 18.8.2. By Type
  • 18.8.3. By Application
• 18.9. U.K. Healthcare Chatbots Market
  • 18.9.1. By Solution
  • 18.9.2. By Type
  • 18.9.3. By Application
• 18.10. BENELUX Healthcare Chatbots Market
  • 18.10.1. By Solution
  • 18.10.2. By Type
  • 18.10.3. By Application
• 18.11. Russia Healthcare Chatbots Market
  • 18.11.1. By Solution
  • 18.11.2. By Type
  • 18.11.3. By Application
• 18.12. China Healthcare Chatbots Market
  • 18.12.1. By Solution
  • 18.12.2. By Type
  • 18.12.3. By Application
• 18.13. Japan Healthcare Chatbots Market
  • 18.13.1. By Solution
  • 18.13.2. By Type
  • 18.13.3. By Application
• 18.14. South Korea Healthcare Chatbots Market
  • 18.14.1. By Solution
  • 18.14.2. By Type
  • 18.14.3. By Application
• 18.15. India Healthcare Chatbots Market
  • 18.15.1. By Solution
  • 18.15.2. By Type
  • 18.15.3. By Application
• 18.16. ASEAN Healthcare Chatbots Market
  • 18.16.1. By Solution
  • 18.16.2. By Type
  • 18.16.3. By Application
• 18.17. Oceania Healthcare Chatbots Market
  • 18.17.1. By Solution
  • 18.17.2. By Type
  • 18.17.3. By Application
• 18.18. GCC Countries Healthcare Chatbots Market
  • 18.18.1. By Solution
  • 18.18.2. By Type
  • 18.18.3. By Application
• 18.19. Northern Africa Healthcare Chatbots Market
  • 18.19.1. By Solution
  • 18.19.2. By Type
  • 18.19.3. By Application
• 18.20. South Africa Healthcare Chatbots Market
  • 18.20.1. By Solution
  • 18.20.2. By Type
  • 18.20.3. By Application
• 18.21. Turkey Healthcare Chatbots Market
  • 18.21.1. By Solution
  • 18.21.2. By Type
  • 18.21.3. By Application
• 18.22. Israel Healthcare Chatbots Market
  • 18.22.1. By Solution
  • 18.22.2. By Type
  • 18.22.3. By Application

19. Competition Analysis

• 19.1. Competition Deep Dive
  • 19.1.1. Nuance Communications, Inc.
    • 19.1.1.1. Overview
    • 19.1.1.2. Product Portfolio
    • 19.1.1.3. Key Financials
    • 19.1.1.4. Key Strategies
  • 19.1.2. Google
    • 19.1.2.1. Overview
    • 19.1.2.2. Product Portfolio
    • 19.1.2.3. Key Financials
    • 19.1.2.4. Key Strategies
  • 19.1.3. Amazon Web Services, Inc.
    • 19.1.3.1. Overview
    • 19.1.3.2. Product Portfolio
    • 19.1.3.3. Key Financials
    • 19.1.3.4. Key Strategies
  • 19.1.4. Artificial Solutions
    • 19.1.4.1. Overview
    • 19.1.4.2. Product Portfolio
    • 19.1.4.3. Key Financials
    • 19.1.4.4. Key Strategies
  • 19.1.5. IBM
    • 19.1.5.1. Overview
    • 19.1.5.2. Product Portfolio
    • 19.1.5.3. Key Financials
    • 19.1.5.4. Key Strategies
  • 19.1.6. SnatchBot
    • 19.1.6.1. Overview
    • 19.1.6.2. Product Portfolio
    • 19.1.6.3. Key Financials
    • 19.1.6.4. Key Strategies
  • 19.1.7. Acquire
    • 19.1.7.1. Overview
    • 19.1.7.2. Product Portfolio
    • 19.1.7.3. Key Financials
    • 19.1.7.4. Key Strategies
  • 19.1.8. Floatbot
    • 19.1.8.1. Overview
    • 19.1.8.2. Product Portfolio
    • 19.1.8.3. Key Financials
    • 19.1.8.4. Key Strategies
  • 19.1.9. Botsify
    • 19.1.9.1. Overview
    • 19.1.9.2. Product Portfolio
    • 19.1.9.3. Key Financials
    • 19.1.9.4. Key Strategies
  • 19.1.10. Chatfuel
    • 19.1.10.1. Overview
    • 19.1.10.2. Product Portfolio
    • 19.1.10.3. Key Financials
    • 19.1.10.4. Key Strategies
  • 19.1.11. ChatterOn
    • 19.1.11.1. Overview
    • 19.1.11.2. Product Portfolio
    • 19.1.11.3. Key Financials
    • 19.1.11.4. Key Strategies
  • 19.1.12. Smartloop
    • 19.1.12.1. Overview
    • 19.1.12.2. Product Portfolio
    • 19.1.12.3. Key Financials
    • 19.1.12.4. Key Strategies

20. Assumptions and Acronyms Used

21. Research Methodology