클라우드 IT 서비스 관리(클라우드 ITSM) 시장 규모, 점유율, 성장 분석 : 조직 규모별, 도입 모델별, 최종사용자 산업별, 지역별 - 산업 예측(2025-2032년)

Global Cloud IT Service Management (Cloud ITSM) Market size was valued at USD 9.7 billion in 2023 and is poised to grow from USD 11.04 billion in 2024 to USD 31.05 billion by 2032, growing at a CAGR of 13.8% during the forecast period (2025-2032).

Cloud IT Service Management (Cloud ITSM) is gaining traction due to its numerous benefits, including enhanced efficiency, reduced operational costs, and streamlined IT change implementations. These solutions foster improved accountability through standardization and better alignment with business functions while offering greater visibility into operations and performance. Additionally, they drive increased self-service productivity, enhance customer experiences, improve communication channels, and ultimately generate a stronger ROI on ITSM investments. However, compatibility issues with certain operating systems and platforms can hinder effectiveness, as many frameworks lack scalability. As organizations prioritize remote and digital management of devices, the landscape continues to evolve, necessitating careful consideration of long-term implications for ITSM adoption.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Cloud It Service Management (Cloud Itsm) market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Cloud It Service Management (Cloud Itsm) Market Segmental Analysis

Global Cloud IT Service Management (Cloud ITSM) Market is segmented by Organization Size, Deployment Model, End-User Industry and region. Based on Organization Size, the market is segmented into Large enterprises and SME. Based on Deployment Model, the market is segmented into Public cloud, Private cloud and Hybrid cloud. Based on End-User Industry, the market is segmented into BFSI, IT & telecom, Government & Public Sector, Retail & Consumer Goods, Healthcare & Life Sciences, Manufacturing, Energy & utilities, Media and entertainment and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market is experiencing significant growth driven by the increasing adoption of cloud-based technologies. As more businesses transition to the cloud, opportunities for cloud ITSM vendors are expanding, particularly for small and medium-sized enterprises (SMEs) that find cloud solutions simpler and more cost-effective compared to traditional, complex on-premise systems. Larger enterprises are also leveraging cloud-based ITSM solutions to enhance their IT resource management, ensuring alignment with actual business needs. This shift towards cloud services is fostering market expansion, as the popularity and availability of these solutions continue to rise.

Restraints in the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market faces significant restraints, primarily due to privacy concerns that impede its growth. In today's digital landscape, businesses that handle sensitive data are prime targets for cybercriminals, as compromising critical information can lead to numerous challenges. The need to maintain privacy and confidentiality is paramount for organizations, resulting in apprehension towards migrating data and operations to the cloud. Consequently, many companies opt for on-premise ITSM solutions instead, which directly impacts the expansion and adoption of cloud ITSM offerings. This reluctance ultimately hampers the overall growth potential of the Cloud ITSM market.

Market Trends of the Global Cloud It Service Management (Cloud Itsm) Market

The Global Cloud IT Service Management (Cloud ITSM) market is witnessing a significant trend driven by the increasing adoption among SMEs and startups. This shift towards cloud-based ITSM solutions primarily stems from the compelling need to minimize capital expenditure (CapEx) and operational expenditure (OpEx) associated with traditional on-premise setups. Startups, often constrained by resource limitations, find cloud ITSM solutions attractive due to their scalable, cost-efficient nature, which negates the burdens of extensive IT infrastructure investments. As businesses prioritize flexibility and efficiency, the demand for cloud ITSM continues to grow, transforming the landscape of IT service management across various sectors.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Drivers & Opportunities
  • Restraints & Challenges
• Porters Analysis
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Market Attractiveness Index, 2024
• PESTEL Analysis
• Macro-Economic Indicators
• Value Chain Analysis
• Pricing Analysis
• Technological Advancement
• Case Studies

Global Cloud IT Service Management (Cloud ITSM) Market Size by Organization Size & CAGR (2025-2032)

• Market Overview
• Large enterprises
• SME

Global Cloud IT Service Management (Cloud ITSM) Market Size by Deployment Model & CAGR (2025-2032)

• Market Overview
• Public cloud
• Private cloud
• Hybrid cloud

Global Cloud IT Service Management (Cloud ITSM) Market Size by End-User Industry & CAGR (2025-2032)

• Market Overview
• BFSI
• IT & telecom
• Government & Public Sector
• Retail & Consumer Goods
• Healthcare & Life Sciences
• Manufacturing
• Energy & utilities
• Media and entertainment
• Others

Global Cloud IT Service Management (Cloud ITSM) Market Size & CAGR (2025-2032)

• North America (Organization Size, Deployment Model, End-User Industry)
  • US
  • Canada
• Europe (Organization Size, Deployment Model, End-User Industry)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Organization Size, Deployment Model, End-User Industry)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Organization Size, Deployment Model, End-User Industry)
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Organization Size, Deployment Model, End-User Industry)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2024
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2024
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2022-2024)

Key Company Profiles

• ServiceNow (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atlassian Corporation (Australia)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• International Business Machines Corporation (IBM) (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft Corporation (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle Corporation (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP SE (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Salesforce, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Freshworks Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Zoho Corporation (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Ivanti (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SolarWinds Corporation (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ManageEngine (India)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Micro Focus International plc (United Kingdom)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• CA Technologies (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cherwell Software (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Hewlett Packard Enterprise (HPE) (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Splunk Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Serviceaide, Inc. (United States)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations