필드 서비스 관리 시장 예측(-2030년) : 컴포넌트별, 도입별, 기업별, 최종사용자별, 지역별 세계 분석

According to Stratistics MRC, the Global Field Service Management Market is accounted for $4.0 billion in 2023 and is expected to reach $10.5 billion by 2030 growing at a CAGR of 14.8% during the forecast period. Field Service Management (FSM) refers to the practice of managing a company's resources, such as vehicles, tools, and personnel that are involved in providing services to customers at their locations. This management typically includes scheduling and dispatching tasks, tracking work orders, managing inventory, handling customer interactions, and optimizing overall operational efficiency. These systems often incorporate software and technologies like mobile apps, GPS tracking, and analytics to streamline field operations and improve customer satisfaction.

According to a Yotta survey, 37% of Indian enterprises had their digital infrastructure in the cloud, with more than 60% expected to be adopted through the cloud by 2022.

Market Dynamics:

Driver:

Rising adoption of mobile solutions

The market is witnessing a notable uptick in mobile solution adoption. Companies are increasingly leveraging mobile technologies to streamline operations, enhance communication, and improve overall efficiency in field service tasks. Mobile solutions offer real-time access to data, enabling field technicians to deliver faster service, resolve issues promptly, and ensure customer satisfaction. This trend underscores the growing recognition of mobile platforms as indispensable tools for optimizing field service management processes.

Restraint:

Lack of integration

The market is currently grappling with a significant lack of integration across various solutions. This fragmentation hinders seamless communication between different tools, leading to inefficiencies and data silos. The absence of standardized integration protocols further compounds this issue, making it challenging for organizations to adopt holistic FSM solutions. As a result, businesses face hurdles in achieving optimal productivity, customer satisfaction, and operational transparency within their field service operations.

Opportunity:

Increased adoption of automation and digitalization

Companies are increasingly leveraging advanced technologies like AI, IoT, and cloud-based platforms to streamline operations, enhance efficiency, and deliver superior customer experiences. This trend is driven by the need for real-time data, predictive maintenance capabilities, and remote monitoring, all of which contribute to improved decision-making and cost savings across the field service landscape. Thus, the market is experiencing a surge in automation and digitalization adoption.

Threat:

Cost of implementation

Implementing field service management solutions typically incurs costs across several areas. These include software licensing fees, customization and integration expenses, and training and on boarding costs for employees, hardware and infrastructure investments for mobile devices and connectivity, ongoing maintenance and support fees, and potential costs associated with data security and compliance measures. Hence, these are the factors hampering the growth of the market.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the Field Service Management (FSM) market, driving a rapid shift towards remote work and digital solutions. Companies prioritized safety protocols, leading to increased adoption of FSM software for virtual troubleshooting and maintenance. The demand for IoT-enabled devices also surged, enhancing real-time monitoring capabilities. Additionally, the pandemic accelerated trends like predictive maintenance, workforce optimization, and contactless service delivery, shaping the FSM market towards more agile and tech-driven solutions.

The solution segment is expected to be the largest during the forecast period

The solution segment is expected to be the largest during the forecast period. This is achieved through robust software that offers features like real-time scheduling, route optimization, inventory management, and mobile workforce support. By integrating IoT, AI, and analytics, FSM solutions empower businesses to streamline field operations, reduce costs, minimize downtime, and deliver superior service, ultimately driving profitability and customer satisfaction.

The telecom segment is expected to have the highest CAGR during the forecast period

The telecom segment is expected to have the highest CAGR during the forecast period. Their services enable real-time communication between field technicians and central operations, enhancing efficiency and productivity. Through advanced technologies like IoT, cloud computing, and mobile apps, telecoms streamline field operations, optimize resource allocation, and improve customer service. This integration of telecom services with these solutions drives innovation and supports businesses in delivering timely and effective field services.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. With a strong focus on efficiency and customer satisfaction, FSM solutions are in high demand across various industries such as manufacturing, healthcare, and utilities. Key players in the region offer comprehensive FSM platforms that integrate advanced features like real-time tracking, scheduling optimization, and mobile workforce management. The North American FSM market continues to expand as businesses prioritize streamlined operations and enhanced service delivery.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. The adoption of advanced technologies such as cloud computing, Internet of Things (IoT), artificial intelligence (AI), and mobile devices has transformed the landscape. These technologies enable real-time communication, remote monitoring, predictive maintenance, and data analytics, enhancing operational efficiency and customer satisfaction. The service sector in the region, including maintenance, repair, and after-sales services, has expanded rapidly across various verticals.

Key players in the market

Some of the key players in Field Service Management market include Microsoft, Oracle, ServiceMax, IBM Corporation, Agile 3 Solutions LLC, ServiceNow, Klugo Group, SAP SE, Infor, ServicePower , Accenture, Comarch SA, Salesforce, Inc., Astea International, Inc., Trimble Navigation Limited and Tech Mahindra Limited.

Key Developments:

In January 2024, ServicePower partnered with Encompass Simply Parts, an OEM supplier, to offer simplified and streamlined capabilities for parts ordering to all service providers utilizing the ServicePower platform and ServicePower HUB.

In June 2023, Microsoft announced that the release of field service software would enhance field service operations for service managers. Dispatchers can streamline the triage and assignment of work orders by prioritizing those in proximity. The updated schedule board experience is accessible to all users, and improvements for frontline workers for their mobile applications.

Components Covered:

• Solution
• Services

Deployments Covered:

• Cloud
• On-Premise

Enterprises Covered:

• Small and Medium-sized Enterprises (SMEs)
• Large Enterprises

End Users Covered:

• Manufacturing
• Healthcare
• Telecom
• Energy & Utilities
• Transportation and Logistics
• Construction and Real Estate
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2021, 2022, 2023, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Field Service Management Market, By Component

• 5.1 Introduction
• 5.2 Solution
  • 5.2.1 Warranty Management
  • 5.2.2 Workforce Management
  • 5.2.3 Inventory Management
  • 5.2.4 Mobile field execution
  • 5.2.5 Customer management
  • 5.2.6 Service contract management
• 5.3 Services
  • 5.3.1 Implementation
  • 5.3.2 Training & Support
  • 5.3.3 Consulting & Advisory

6 Global Field Service Management Market, By Deployment

• 6.1 Introduction
• 6.2 Cloud
• 6.3 On-Premise

7 Global Field Service Management Market, By Enterprise

• 7.1 Introduction
• 7.2 Small and Medium-sized Enterprises (SMEs)
• 7.3 Large Enterprises

8 Global Field Service Management Market, By End User

• 8.1 Introduction
• 8.2 Manufacturing
• 8.3 Healthcare
• 8.4 Telecom
• 8.5 Energy & Utilities
• 8.6 Transportation and Logistics
• 8.7 Construction and Real Estate
• 8.8 Other End Users

9 Global Field Service Management Market, By Geography

• 9.1 Introduction
• 9.2 North America
  • 9.2.1 US
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 UK
  • 9.3.3 Italy
  • 9.3.4 France
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 Japan
  • 9.4.2 China
  • 9.4.3 India
  • 9.4.4 Australia
  • 9.4.5 New Zealand
  • 9.4.6 South Korea
  • 9.4.7 Rest of Asia Pacific
• 9.5 South America
  • 9.5.1 Argentina
  • 9.5.2 Brazil
  • 9.5.3 Chile
  • 9.5.4 Rest of South America
• 9.6 Middle East & Africa
  • 9.6.1 Saudi Arabia
  • 9.6.2 UAE
  • 9.6.3 Qatar
  • 9.6.4 South Africa
  • 9.6.5 Rest of Middle East & Africa

10 Key Developments

• 10.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 10.2 Acquisitions & Mergers
• 10.3 New Product Launch
• 10.4 Expansions
• 10.5 Other Key Strategies

11 Company Profiling

• 11.1 Microsoft
• 11.2 Oracle
• 11.3 ServiceMax
• 11.4 IBM Corporation
• 11.5 Agile 3 Solutions LLC
• 11.6 ServiceNow
• 11.7 Klugo Group, SAP SE
• 11.8 Infor
• 11.9 ServicePower
• 11.10 Accenture
• 11.11 Comarch SA
• 11.12 Salesforce, Inc.
• 11.13 Astea International, Inc.
• 11.14 Trimble Navigation Limited
• 11.15 Tech Mahindra Limited