기업용 지식 관리 시장 예측(-2032년) : 구성요소별, 전개 방식별, 조직 규모별, 지식 종류별, 기술별, 최종사용자별, 지역별 분석

According to Stratistics MRC, the Global Enterprise Knowledge Management Market is accounted for $22.93 billion in 2025 and is expected to reach $56.67 billion by 2032 growing at a CAGR of 13.8% during the forecast period. Enterprise Knowledge Management is the disciplined approach to gathering, structuring, distributing, and applying a company's shared knowledge to enhance efficiency, collaboration, and informed decisions. It uses platforms and methodologies that help employees retrieve critical information easily. By connecting insights, data, and experiences across units, Enterprise Knowledge Management minimizes duplicated efforts, strengthens teamwork, and boosts organizational productivity, innovation, and long-term strategic outcomes.

Market Dynamics:

Driver:

Growing need for operational efficiency

Organizations are increasingly seeking platforms that consolidate information, reduce duplication, and accelerate decision-making. Advanced technologies such as AI-driven search, semantic tagging, and automated workflows are enabling faster access to critical knowledge assets. Enterprises are integrating these tools to minimize manual effort, improve collaboration, and enhance productivity across departments. Real-time analytics and intelligent dashboards are further supporting operational agility by providing actionable insights. This convergence of efficiency, automation, and collaboration is driving strong momentum in the enterprise knowledge management market.

Restraint:

Integration challenges with legacy systems

Many organizations still rely on fragmented databases and siloed applications that complicate seamless data migration. The cost and complexity of customizing solutions to fit legacy infrastructure often delay implementation. Vendors are exploring middleware, APIs, and hybrid integration frameworks to mitigate these challenges. However, inconsistent data formats and resistance to change among employees can hinder smooth transitions. These integration barriers remain a critical restraint, limiting the pace of enterprise knowledge management deployment.

Opportunity:

Increasing need for seamless knowledge transfer

Organizations are prioritizing systems that ensure smooth transfer of expertise across teams, especially in remote and hybrid work environments. AI-powered recommendation engines and collaborative platforms are enhancing knowledge sharing and retention. Emerging trends include digital onboarding, real-time mentoring, and adaptive learning modules tailored to employee roles. Enterprises are leveraging analytics to identify knowledge gaps and optimize training strategies. This rising demand for seamless knowledge transfer is opening avenues for innovation and market expansion.

Threat:

Data quality and fragmentation issues

Poorly structured information, duplicate records, and outdated content undermine trust in organizational knowledge bases. Enterprises are investing in data governance frameworks and AI-driven cleansing tools to address these challenges. Yet, regulatory variations and decentralized data ownership often exacerbate the problem. Inaccurate or incomplete knowledge assets can lead to flawed decision-making and reduced system adoption. This persistent threat highlights the importance of robust data quality management in sustaining enterprise knowledge initiatives.

Covid-19 Impact:

The pandemic accelerated the need for resilient knowledge management systems as organizations shifted to remote work. Disruptions in physical collaboration highlighted the importance of centralized digital platforms for continuity. Enterprises adopted cloud-based solutions, virtual collaboration tools, and AI-driven knowledge retrieval to maintain productivity. Remote training and digital onboarding became critical, reshaping knowledge transfer practices. Investment in adaptive technologies such as machine learning and predictive analytics increased during this period.

The cloud segment is expected to be the largest during the forecast period

The cloud segment is expected to account for the largest market share during the forecast period, due to its scalability, cost-effectiveness, and ease of deployment make it highly attractive to organizations of all sizes. Cloud platforms enable real-time access to knowledge assets across geographies, supporting remote and hybrid work models. Vendors are offering advanced features such as AI-driven search, automated updates, and secure collaboration environments. Enterprises are increasingly shifting from on-premises systems to cloud-based solutions to reduce infrastructure costs.

The research & development segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the research & development segment is predicted to witness the highest growth rate, due to R&D teams require advanced tools to capture, analyze, and share complex knowledge assets across projects. AI-powered analytics, semantic search, and collaborative platforms are enabling faster innovation cycles. Enterprises are investing in knowledge systems that support intellectual property management and cross-functional collaboration. Emerging trends include integration with digital labs, predictive modeling, and real-time data visualization.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share, due to the region benefits from strong technological infrastructure and widespread adoption of advanced digital platforms. Enterprises in the U.S. and Canada are leading investments in AI, cloud, and big data integration for knowledge management. Regulatory frameworks and compliance requirements further drive demand for structured knowledge systems. Strategic collaborations between vendors and enterprises are fostering innovation and market penetration.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR, owing to rapid digital transformation across countries like China, India, and Japan is fueling adoption. Enterprises are embracing cloud-based platforms and AI-driven tools to manage growing volumes of organizational knowledge. Government-backed initiatives and investments in digital infrastructure are accelerating market growth. Trends such as hybrid work models, cross-border collaboration, and localized knowledge systems are gaining traction.

Key players in the market

Some of the key players in Enterprise Knowledge Management Market include Microsoft, IBM, Oracle, SAP, ServiceNow, Atlassian, Salesforce, OpenText, Google Cloud, Amazon Web, Elastic, Coveo, Lucidworks, Sinequa, and Box.

Key Developments:

In November 2025, IBM and the University of Dayton announced an agreement for the joint research and development of next-generation semiconductor technologies and materials. The collaboration aims to advance critical technologies for the age of AI including AI hardware, advanced packaging, and photonics.

In October 2025, Oracle announced collaboration with Microsoft to develop an integration blueprint to help manufacturers improve supply chain efficiency and responsiveness. The blueprint will enable organizations using Oracle Fusion Cloud Supply Chain & Manufacturing (SCM) to improve data-driven decision making and automate key supply chain processes by capturing live insights from factory equipment and sensors through Azure IoT Operations and Microsoft Fabric.

Components Covered:

• Solutions
• Services

Deployment Modes Covered:

• Cloud
• Hybrid
• On-premises

Organization Sizes Covered:

• SMEs
• Large Enterprises

Knowledge Types Covered:

• Explicit Knowledge
• Tacit Knowledge

Technologies Covered:

• NLP & AI
• Machine Learning
• Knowledge Graphs
• Semantic Technology
• Workflow Automation Integration
• Search Indexing Engines

End Users Covered:

• BFSI
• Healthcare
• Energy & Utilities
• IT & Telecom
• Education
• Manufacturing
• Government
• Retail & E-commerce

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2024, 2025, 2026, 2028, and 2032
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Technology Analysis
• 3.7 End User Analysis
• 3.8 Emerging Markets
• 3.9 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Enterprise Knowledge Management Market, By Component

• 5.1 Introduction
• 5.2 Solutions
  • 5.2.1 Knowledge Repositories / Document Management
  • 5.2.2 Taxonomy & Metadata Management
  • 5.2.3 Enterprise Search
  • 5.2.4 Chatbots / Virtual Assistants
  • 5.2.5 Knowledge Portals & Intranets
  • 5.2.6 Knowledge Analytics & Insight Engines
  • 5.2.7 Content Collaboration Tools
• 5.3 Services
  • 5.3.1 Consulting
  • 5.3.2 Maintenance
  • 5.3.3 Implementation & Integration
  • 5.3.4 Training & Support

6 Global Enterprise Knowledge Management Market, By Deployment Mode

• 6.1 Introduction
• 6.2 Cloud
• 6.3 Hybrid
• 6.4 On-premises

7 Global Enterprise Knowledge Management Market, By Organization Size

• 7.1 Introduction
• 7.2 SMEs
• 7.3 Large Enterprises

8 Global Enterprise Knowledge Management Market, By Knowledge Type

• 8.1 Introduction
• 8.2 Explicit Knowledge
• 8.3 Tacit Knowledge

9 Global Enterprise Knowledge Management Market, By Technology

• 9.1 Introduction
• 9.2 NLP & AI
• 9.3 Machine Learning
• 9.4 Knowledge Graphs
• 9.5 Semantic Technology
• 9.6 Workflow Automation Integration
• 9.7 Search Indexing Engines

10 Global Enterprise Knowledge Management Market, By End User

• 10.1 Introduction
• 10.2 BFSI
• 10.3 Healthcare
• 10.4 Energy & Utilities
• 10.5 IT & Telecom
• 10.6 Education
• 10.7 Manufacturing
• 10.8 Government
• 10.9 Retail & E-commerce

11 Global Enterprise Knowledge Management Market, By Geography

• 11.1 Introduction
• 11.2 North America
  • 11.2.1 US
  • 11.2.2 Canada
  • 11.2.3 Mexico
• 11.3 Europe
  • 11.3.1 Germany
  • 11.3.2 UK
  • 11.3.3 Italy
  • 11.3.4 France
  • 11.3.5 Spain
  • 11.3.6 Rest of Europe
• 11.4 Asia Pacific
  • 11.4.1 Japan
  • 11.4.2 China
  • 11.4.3 India
  • 11.4.4 Australia
  • 11.4.5 New Zealand
  • 11.4.6 South Korea
  • 11.4.7 Rest of Asia Pacific
• 11.5 South America
  • 11.5.1 Argentina
  • 11.5.2 Brazil
  • 11.5.3 Chile
  • 11.5.4 Rest of South America
• 11.6 Middle East & Africa
  • 11.6.1 Saudi Arabia
  • 11.6.2 UAE
  • 11.6.3 Qatar
  • 11.6.4 South Africa
  • 11.6.5 Rest of Middle East & Africa

12 Key Developments

• 12.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 12.2 Acquisitions & Mergers
• 12.3 New Product Launch
• 12.4 Expansions
• 12.5 Other Key Strategies

13 Company Profiling

• 13.1 Microsoft
• 13.2 IBM
• 13.3 Oracle
• 13.4 SAP
• 13.5 ServiceNow
• 13.6 Atlassian
• 13.7 Salesforce
• 13.8 OpenText
• 13.9 Google Cloud
• 13.10 Amazon Web Services (AWS)
• 13.11 Elastic
• 13.12 Coveo
• 13.13 Lucidworks
• 13.14 Sinequa
• 13.15 Box