서비스 로봇 시장 예측(-2034년) : 구성부품, 유형, 용도, 최종사용자, 지역별 세계 분석

According to Stratistics MRC, the Global Service Robots Market is accounted for $31.6 billion in 2026 and is expected to reach $133.9 billion by 2034 growing at a CAGR of 19.8% during the forecast period. Service robots refer to intelligent machines that support human activities beyond factory settings, operating either autonomously or with partial human control. They are increasingly deployed in industries like healthcare, transportation, hospitality, and household services. These robots help streamline operations, minimize manual workload, and deliver consistent service by managing routine or risky tasks. Technological progress in artificial intelligence, sensor integration, and data analytics has significantly improved their performance and flexibility. Rising needs for automation, coupled with demographic changes and workforce constraints, are accelerating their global demand. Continuous improvements in navigation systems and user interaction are also broadening their functional scope across multiple sectors.

According to the International Federation of Robotics (IFR, 2024), global sales of professional service robots exceeded 205,000 units in 2023, with transportation and logistics robots accounting for ~113,000 units (≈55%), making logistics the largest category of service robots.

Market Dynamics:

Driver:

Rising demand for automation

The growing need for automation in various sectors is significantly boosting the service robots market. Businesses are increasingly utilizing these robots to optimize operations, minimize reliance on human labor, and increase overall efficiency. Service robots are capable of handling routine and repetitive tasks with precision, enabling employees to concentrate on more strategic activities. Sectors including healthcare, logistics, and hospitality are rapidly adopting robotic solutions to improve workflow and maintain consistent service standards. Moreover, automation assists organizations in addressing workforce shortages and controlling rising costs, positioning service robots as an economical option. This ongoing shift toward efficiency and scalability is driving global market expansion.

Restraint:

High initial investment and maintenance costs

The considerable upfront cost and continuous maintenance requirements of service robots present a major obstacle to market expansion. Small and medium enterprises often struggle to invest heavily in acquiring and implementing these sophisticated systems. Beyond the purchase price, additional costs such as regular servicing, software upgrades, and the need for trained professionals raise the overall ownership expenses. Such financial challenges can restrict adoption, particularly in price-sensitive regions. Even though service robots offer long-term operational advantages, the initial financial burden discourages many organizations from embracing them, ultimately limiting their widespread use and slowing the growth of the market across different sectors worldwide over time.

Opportunity:

Growth in hospitality and customer service automation

The rising use of service robots in hospitality and customer service industries presents a valuable growth opportunity for the market. Businesses such as hotels, restaurants, and retail outlets are increasingly adopting robots for roles like guest interaction, delivery services, sanitation, and front-desk operations. These robots improve customer satisfaction by offering fast, reliable, and contactless experiences. Growing demand for convenience and enhanced safety standards is motivating organizations to implement robotic technologies. Moreover, they contribute to lowering labor costs and boosting operational productivity. Ongoing innovations in interaction capabilities and navigation systems are expected to further expand their presence in customer-oriented environments globally.

Threat:

Data security and privacy concerns

Issues related to data protection and privacy pose a major threat to the growth of the service robots market. Since these robots handle and store critical personal and business information, they are vulnerable to hacking and unauthorized usage. Security breaches can result in financial losses and damage to brand reputation. Furthermore, varying data protection laws across regions add complexity to compliance requirements for businesses. Public concerns about data misuse and continuous monitoring may also limit user acceptance. Such risks can hinder market expansion by reducing confidence in robotic systems and creating additional challenges for organizations aiming to deploy service robots globally across industries.

Covid-19 Impact:

The outbreak of COVID-19 greatly influenced the service robots market by driving faster adoption across multiple industries. Growing demand for contactless operations and minimal human involvement encouraged the use of robots in sectors such as healthcare, logistics, and hospitality. These robots played a crucial role in activities like sanitization, delivery services, patient care, and safety enforcement. While early disruptions in supply chains and economic instability affected manufacturing and deployment, the overall impact remained positive. The pandemic emphasized the importance of automation for maintaining business continuity and protecting workers, leading to sustained interest and long-term expansion of service robots in global markets.

The hardware segment is expected to be the largest during the forecast period

The hardware segment is expected to account for the largest market share during the forecast period due to its critical importance in enabling robotic operations. It comprises key physical elements such as sensors, actuators, control units, energy systems, and structural frameworks that allow robots to function effectively. Growing adoption of robotics in sectors like healthcare, logistics, and hospitality has boosted demand for advanced hardware components. Ongoing technological improvements in sensing capabilities and movement systems further support this segment's leadership. As hardware serves as the backbone of robotic systems, its consistent demand ensures its dominant position within the global service robots market across multiple industries.

The healthcare providers segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the healthcare providers segment is predicted to witness the highest growth rate, driven by the increasing need for advanced healthcare solutions and improved patient management. Robots are increasingly utilized in medical environments for applications such as surgical support, patient supervision, rehabilitation, and sanitation, helping to enhance precision and reduce staff burden. Factors such as an aging population and the rising incidence of chronic illnesses are further boosting demand. Moreover, the emphasis on contactless care and strict hygiene practices has accelerated adoption. Ongoing innovations in artificial intelligence and robotics continue to fuel expansion, positioning healthcare providers as a rapidly growing segment worldwide.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share due to its advanced technological capabilities and early acceptance of automation technologies. The region is home to several prominent robotics firms and experiences continuous investment in innovation and development activities. Strong demand from sectors like healthcare, logistics, defense, and hospitality drives the adoption of service robots. Supportive government policies and funding initiatives further encourage technological advancement. In addition, the availability of skilled professionals and a well-established digital infrastructure strengthens market growth. Together, these elements establish North America as a leading region in the global service robots market.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR due to increasing industrial development and rising use of automation across developing nations. Key countries including China, Japan, and South Korea are making significant investments in robotic technologies for applications in healthcare, logistics, and hospitality. Factors such as large population base, increasing labour expenses, and the need for improved service efficiency are boosting adoption. Supportive government policies promoting digitalization and innovation further contribute to market expansion. Rapid urban growth and continuous technological progress are also driving demand, positioning Asia Pacific as the highest growth rate region globally.

Key players in the market

Some of the key players in Service Robots Market include Intuitive Surgical, iRobot, SoftBank, Honda, Panasonic, Sony, Samsung, LG, Dyson, Ecovacs Robotics, Roborock Global, Xiaomi, DJI, ABB, KUKA AG, Boston Dynamics, Stryker Corporation and Northrop Grumman Corporation.

Key Developments:

In February 2026, Samsung SDI and South Korean state-utility Korea East-West Power (EWP) have signed a memorandum of understanding (MOU) to develop and invest in global energy storage systems (ESS) and renewable energy projects. The signing ceremony was held on 6 February at StarPlus Energy (SPE), a joint venture between Samsung SDI and Stellantis, located in Kokomo, Indiana, US.

In February 2026, Panasonic announced a strategic partnership with Skyworth, in which the Chinese TV maker will produce, market and sell Panasonic branded TVs. Panasonic itself will provide expertise and quality assurance for these TVs. The two companies will join forces to develop new high-end OLED TVs. Skyworth is estimated to be the third largest OLED TV producer, but was mostly focused on its domestic market in China.

In March 2025, Honda has struck a significant deal with its long-time rival, Toyota, to secure a steady supply of hybrid batteries, a move that underscores the escalating impact of U.S. trade policies. As reported by Japanese daily Nikkei, the partnership aims to mitigate the risks posed by burgeoning tariffs on imported components originating from China and Japan.

Components Covered:

• Hardware
• Software
• Services

Types Covered:

• Professional Service Robots
• Personal & Domestic Service Robots

Applications Covered:

• Healthcare & Medical Assistance
• Logistics & Delivery
• Hospitality & Customer Service
• Cleaning & Domestic Tasks
• Security & Surveillance
• Agriculture & Field Services
• Education & Training
• Entertainment & Companionship

End Users Covered:

• Healthcare Providers
• Logistics & Transportation Companies
• Hotels & Restaurants
• Residential Households
• Security Agencies
• Agricultural Enterprises
• Educational Institutions
• Entertainment Venues

Regions Covered:

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Netherlands
  • Belgium
  • Sweden
  • Switzerland
  • Poland
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Australia
  • Indonesia
  • Thailand
  • Malaysia
  • Singapore
  • Vietnam
  • Rest of Asia Pacific
• South America
  • Brazil
  • Argentina
  • Colombia
  • Chile
  • Peru
  • Rest of South America
• Rest of the World (RoW)
  • Middle East
• Saudi Arabia
• United Arab Emirates
• Qatar
• Israel
• Rest of Middle East
  • Africa
• South Africa
• Egypt
• Morocco
• Rest of Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2023, 2024, 2025, 2026, 2027, 2028, 2030, 2032 and 2034
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

• 1.1 Market Snapshot and Key Highlights
• 1.2 Growth Drivers, Challenges, and Opportunities
• 1.3 Competitive Landscape Overview
• 1.4 Strategic Insights and Recommendations

2 Research Framework

• 2.1 Study Objectives and Scope
• 2.2 Stakeholder Analysis
• 2.3 Research Assumptions and Limitations
• 2.4 Research Methodology
  • 2.4.1 Data Collection (Primary and Secondary)
  • 2.4.2 Data Modeling and Estimation Techniques
  • 2.4.3 Data Validation and Triangulation
  • 2.4.4 Analytical and Forecasting Approach

3 Market Dynamics and Trend Analysis

• 3.1 Market Definition and Structure
• 3.2 Key Market Drivers
• 3.3 Market Restraints and Challenges
• 3.4 Growth Opportunities and Investment Hotspots
• 3.5 Industry Threats and Risk Assessment
• 3.6 Technology and Innovation Landscape
• 3.7 Emerging and High-Growth Markets
• 3.8 Regulatory and Policy Environment
• 3.9 Impact of COVID-19 and Recovery Outlook

4 Competitive and Strategic Assessment

• 4.1 Porter's Five Forces Analysis
  • 4.1.1 Supplier Bargaining Power
  • 4.1.2 Buyer Bargaining Power
  • 4.1.3 Threat of Substitutes
  • 4.1.4 Threat of New Entrants
  • 4.1.5 Competitive Rivalry
• 4.2 Market Share Analysis of Key Players
• 4.3 Product Benchmarking and Performance Comparison

5 Global Service Robots Market, By Component

• 5.1 Hardware
• 5.2 Software
• 5.3 Services

6 Global Service Robots Market, By Type

• 6.1 Professional Service Robots
• 6.2 Personal & Domestic Service Robots

7 Global Service Robots Market, By Application

• 7.1 Healthcare & Medical Assistance
• 7.2 Logistics & Delivery
• 7.3 Hospitality & Customer Service
• 7.4 Cleaning & Domestic Tasks
• 7.5 Security & Surveillance
• 7.6 Agriculture & Field Services
• 7.7 Education & Training
• 7.8 Entertainment & Companionship

8 Global Service Robots Market, By End User

• 8.1 Healthcare Providers
• 8.2 Logistics & Transportation Companies
• 8.3 Hotels & Restaurants
• 8.4 Residential Households
• 8.5 Security Agencies
• 8.6 Agricultural Enterprises
• 8.7 Educational Institutions
• 8.8 Entertainment Venues

9 Global Service Robots Market, By Geography

• 9.1 North America
  • 9.1.1 United States
  • 9.1.2 Canada
  • 9.1.3 Mexico
• 9.2 Europe
  • 9.2.1 United Kingdom
  • 9.2.2 Germany
  • 9.2.3 France
  • 9.2.4 Italy
  • 9.2.5 Spain
  • 9.2.6 Netherlands
  • 9.2.7 Belgium
  • 9.2.8 Sweden
  • 9.2.9 Switzerland
  • 9.2.10 Poland
  • 9.2.11 Rest of Europe
• 9.3 Asia Pacific
  • 9.3.1 China
  • 9.3.2 Japan
  • 9.3.3 India
  • 9.3.4 South Korea
  • 9.3.5 Australia
  • 9.3.6 Indonesia
  • 9.3.7 Thailand
  • 9.3.8 Malaysia
  • 9.3.9 Singapore
  • 9.3.10 Vietnam
  • 9.3.11 Rest of Asia Pacific
• 9.4 South America
  • 9.4.1 Brazil
  • 9.4.2 Argentina
  • 9.4.3 Colombia
  • 9.4.4 Chile
  • 9.4.5 Peru
  • 9.4.6 Rest of South America
• 9.5 Rest of the World (RoW)
  • 9.5.1 Middle East
    • 9.5.1.1 Saudi Arabia
    • 9.5.1.2 United Arab Emirates
    • 9.5.1.3 Qatar
    • 9.5.1.4 Israel
    • 9.5.1.5 Rest of Middle East
  • 9.5.2 Africa
    • 9.5.2.1 South Africa
    • 9.5.2.2 Egypt
    • 9.5.2.3 Morocco
    • 9.5.2.4 Rest of Africa

10 Strategic Market Intelligence

• 10.1 Industry Value Network and Supply Chain Assessment
• 10.2 White-Space and Opportunity Mapping
• 10.3 Product Evolution and Market Life Cycle Analysis
• 10.4 Channel, Distributor, and Go-to-Market Assessment

11 Industry Developments and Strategic Initiatives

• 11.1 Mergers and Acquisitions
• 11.2 Partnerships, Alliances, and Joint Ventures
• 11.3 New Product Launches and Certifications
• 11.4 Capacity Expansion and Investments
• 11.5 Other Strategic Initiatives

12 Company Profiles

• 12.1 Intuitive Surgical
• 12.2 iRobot
• 12.3 SoftBank
• 12.4 Honda
• 12.5 Panasonic
• 12.6 Sony
• 12.7 Samsung
• 12.8 LG
• 12.9 Dyson
• 12.10 Ecovacs Robotics
• 12.11 Roborock Global
• 12.12 Xiaomi
• 12.13 DJI
• 12.14 ABB
• 12.15 KUKA AG
• 12.16 Boston Dynamics
• 12.17 Stryker Corporation
• 12.18 Northrop Grumman Corporation