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세계의 스마트 접객 시장 보고서(2025년)

Smart Hospitality Global Market Report 2025

발행일: | 리서치사: The Business Research Company | 페이지 정보: 영문 250 Pages | 배송안내 : 2-10일 (영업일 기준)

    
    
    




■ 보고서에 따라 최신 정보로 업데이트하여 보내드립니다. 배송일정은 문의해 주시기 바랍니다.

스마트 접객 시장 규모는 최근 급격히 확대되고 있습니다. 2024년 232억 달러로 평가되었고, 2025년에는 295억 5,000만 달러에 이르고, CAGR 27.4%로 성장할 전망입니다. 성과 기간의 성장은 고객 경험 향상, 비즈니스 효율성, 데이터 분석 활용, 지속가능성과 에너지 효율, 게스트 기대에 기인합니다.

스마트 접객 시장 규모는 향후 수년간 비약적인 성장이 예상됩니다. 2029년에는 CAGR 25.8%로 741억 2,000만 달러로 성장합니다. 예측기간의 성장은 데이터 분석 이용의 심화, 지속가능성과 환경에 배려한 대처, 첨단 보안과 안전 대책, 자동화 수요 증가, 테일러 메이드의 산업별 솔루션 등에 기인한다고 생각됩니다. 예측 기간의 주요 동향으로는 IoT 통합, 비접촉 기술, 음성 제어 인터페이스, 지속가능성 강화, 예지 보전 등이 있습니다.

스마트 접객 시장은 사물인터넷(IoT), 자동화, 인공지능을 탑재한 스마트전자기기를 활용하여 접객서비스에서 다양한 기능과 활동을 관리합니다. 이 기술은 원격 운영 및 관리를 제공함으로써 직원의 효율성을 높이고 게스트의 서비스 경험을 향상시키도록 설계되었습니다.

스마트 접객 솔루션 및 서비스는 접객 컨설팅, 호텔 개발, 이벤트 관리, 스파 피트니스 개발, 접객 인력 소개 등 다양한 솔루션을 제공합니다. 이러한 솔루션은 클라우드와 On-Premise 모두에서 호텔, 크루즈 선박, 럭셔리 요트 등 다양한 부문에서 배포됩니다.

2025년 봄 미국 관세의 급상승과 이에 따른 무역 마찰은 정보 기술 분야, 특히 하드웨어 제조, 데이터 인프라, 소프트웨어 배포에 큰 영향을 미칩니다. 수입 반도체, 회로 기판, 네트워크 장비에 대한 관세 인상은 하이테크 기업, 클라우드 서비스 공급자, 데이터센터의 생산 및 운영 비용을 증가시키고 있습니다. 노트북, 서버, 가전제품 부품을 세계로 조달하고 있는 기업들은 리드 타임의 장기화와 가격 압력에 직면하고 있습니다. 동시에 특수 소프트웨어에 대한 관세와 주요 국제 시장의 보복 조치로 세계 IT 공급망이 혼란스럽고 미국 기술에 대한 해외 수요가 줄어들고 있습니다. 이에 대응하기 위해, 이 섹터는 국내 칩 생산에 대한 투자를 강화하고, 공급자 네트워크를 확대하고, AI를 활용한 자동화에 의해 회복력을 높이고, 비용 관리를 효율화하고 있습니다.

스마트 접객 시장 조사 보고서는 스마트 접객 업계 세계 시장 규모, 지역 점유율, 스마트 접객 시장 점유율을 가진 경쟁업체, 상세한 스마트 접객 시장 부문, 시장 동향 및 비즈니스 기회 등 스마트 접객 시장 통계를 제공하는 The Business Research Company의 최신 보고서 시리즈 중 하나입니다. 이 스마트 접객 시장 조사 보고서는 업계의 현재 및 미래 시나리오를 자세히 분석하고 필요한 모든 것을 완벽한 관점에서 제공합니다.

향후 5년간의 성장률 25.8%라고 하는 예측은 이 시장의 전회 예측으로부터 0.2%의 소폭의 감소를 반영하고 있습니다. 이 감소는 주로 미국과 다른 국가 간의 관세의 영향 때문입니다. 스마트 접객 부문은 수입되는 대화형 키오스크, 가동 센서, 개인화된 AI 시스템에 대한 관세의 영향을 받을 수 있어 호텔이나 리조트 전체의 디지털 변혁의 대처에 지연이 생깁니다. 또한 상호 관세와 무역 긴장 증가와 제한으로 인한 세계 경제와 무역에 대한 악영향으로 인해 그 영향이 더 광범위하게 늘어날 것으로 보입니다.

첨단 스마트 IoT 기반 솔루션에 대한 수요 증가가 스마트 접객 시장 성장을 가속할 것으로 예측됩니다. 사물 인터넷(IoT)은 호텔, 리조트, 크루즈 선박, 카지노, 레스토랑 및 기타 레저 서비스의 운영을 크게 변화시킬 수 있는 커넥티드 네트워크의 대표입니다. IoT를 사용자 모빌리티 및 데이터 분석과 같은 기술과 통합하면 기업이 데이터를 수집하고 사용자와 관련하여 프로세스를 자동화하고 게스트 경험을 향상시킬 수 있는 새로운 접객 패러다임이 나타납니다. 이 IoT 기반 솔루션으로의 전환은 비즈니스를 간소화하고, 비용을 절감하고, 생산성을 높이고, 새로운 서비스의 창조를 촉진합니다. 예를 들어 독일에 본사를 둔 비정부 조직 IoT Analytics GmbH의 보고서에 따르면 2023년 말까지 연결되는 IoT 장치는 166억 대가 되며 2022년부터 15% 증가합니다. IoT Analytics는 13% 더 늘어났으며 2024년 말에는 총 188억 대가 될 것으로 예측됩니다. 게다가 연결된 IoT 디바이스의 수는 2030년까지 400억 대로 급증할 것으로 예상되며, 이는 2023년 이전 시장 갱신 시점에서 크게 증가하고 있습니다. 이러한 방식으로 스마트 IoT 기반 솔루션의 개선에 대한 수요가 증가함에 따라 스마트 접객 시장의 성장이 촉진 될 것으로 보입니다.

스마트 접객 시장은 크루즈 선박 증가로 혜택을 누릴 것으로 예측됩니다. 레저 크루즈용으로 설계된 이 대형 여객선은 스마트 기술을 활용하여 게스트 서비스를 강화하고 있습니다. 스마트룸 컨트롤, 개인화된 디지털 컨시어지 서비스, IoT 디바이스 통합 등의 기능은 승객의 편의성 향상에 기여합니다. 크루즈 라인 인터내셔널 어소시에이션에 따르면, 크루즈를 이용하는 영국 및 아일랜드의 홀리데이 제조업체의 수는 대폭 증가하고 있으며, 전년도 47만 9천 명에 비해 2023년 4월에는 약 170만명에 달했습니다. 크루즈선 수의 이러한 증가 추세는 스마트 접객 시장의 성장에 핵심적인 동력으로 작용할 것으로 예상됩니다.

스마트 접객 시장에서는 기술 혁신이 현저한 동향으로 나타났습니다. 이 분야의 주요 기업은 시장에서의 지위를 강화하기 위해 첨단 솔루션과 도구를 제공하기 위해 적극적으로 노력하고 있습니다. 2022년 1월 한국에 본사를 둔 다국적 복합기업 LG는 LG CLOi ServeBot을 발표했습니다. 레스토랑, 소매점, 호텔 등 다양한 상업 환경에서 안전하게 동작하는 UL 3300 인증을 취득한 세계 최초의 상업용 서비스 로봇으로서 반무인 점포의 CLOi ServeBot은 접객 서비스의 큰 진보를 상징하고 있습니다. 이러한 혁신에 대한 주력은 스마트 접객 시장 전체의 성장과 개척에 기여할 것으로 예측됩니다.

제로 트러스트 보안 분야의 주요 기업은 IoT 클라우드 플랫폼에 전략적으로 주력하고 시장에서의 입지를 강화하고 있습니다. 제로 트러스트 보안 영역에서 주목할만한 개발은 IoT 클라우드 플랫폼을 접객 산업에 통합하는 것이며, 특히 스마트 호텔 IoT 클라우드 플랫폼의 형태입니다. 이러한 종합적인 솔루션은 사물인터넷(IoT)의 힘을 활용하여 숙박객의 경험을 향상시키고 업무를 합리화하며 호텔 환경 내 전체적인 효율성을 높입니다. 예를 들어, 미국을 기반으로 하는 혁신적인 기업에서 호스피탈리티 부문을 포함한 스마트 프로퍼티를 위한 IoT 및 자동화 소프트웨어를 전문으로 하는 Hubsai는 2022년 11월에 새로운 스마트 호텔 IoT 클라우드 플랫폼을 발표했습니다. 이 안전한 클라우드 기반 IoT 플랫폼은 접객 시설 내 다양한 스마트 장치의 관리, 모니터링 및 테스트를 위해 설계되었습니다. 이 플랫폼은 숙박객에게 편리한 서비스를 제공하여 숙박 예약 및 대여 경쟁을 강화합니다. 동시에 부동산 손상에 대한 우려를 해결하고 운영 비용을 절감함으로써 접객 산업에 가치가 있습니다.

2024년 4월 스웨덴에 본사를 두고 있는 건축자재 회사인 Assa Abroy는 Access Industries를 비공개 금액으로 인수했습니다. 이 인수는 북미 시장에서 아사 아브로이의 지위를 강화하고 액세스 제어 및 보안 솔루션의 제품 범위를 넓히는 것을 목표로 합니다. Axxess Industries는 혁신적인 도어 하드웨어 및 관련 제품을 전문으로 하며, 첨단 기술 솔루션을 제공하는 데 중점을 둔 캐나다 기업입니다.

스마트 접객 시장은 부동산 관리 시스템, 네트워크 관리 시스템, 통합 보안 관리를 제공하는 기업이 얻는 수익으로 구성되어 있습니다. 시장 가치에는 서비스 제공업체가 판매하거나 서비스 제공에 포함된 관련 상품의 가치도 포함됩니다. 스마트 접객 시장에는 POS 금전 등록기 및 테이블 탑 주문 시스템과 같은 솔루션 판매도 포함됩니다. 이 시장에서의 상품 가치는 '팩토리 게이트(공장 출하 시)' 가치입니다. 즉, 상품의 제조자 또는 제조자가 다른 사업체(다운스트림의 제조자, 도매업체, 유통업체, 소매업체를 포함) 또는 직접 최종 고객에게 판매한 상품의 가치입니다. 이 시장에서 상품의 가치에는 상품 제작자에 의해 판매되는 관련 서비스도 포함됩니다.

목차

제1장 주요 요약

제2장 시장 특징

제3장 시장 동향과 전략

제4장 시장 : 금리, 인플레이션, 지정학, 무역전쟁과 관세, 그리고 코로나 및 회복이 시장에 미치는 영향을 포함한 거시경제 시나리오

제5장 세계의 성장 분석과 전략 분석 프레임워크

  • 세계의 스마트 접객 : PESTEL 분석(정치, 사회, 기술, 환경, 법적 요인, 촉진요인과 억제요인)
  • 최종 이용 산업의 분석
  • 세계의 스마트 접객 시장 : 성장률 분석
  • 세계의 스마트 접객 시장 실적 : 규모와 성장, 2019-2024
  • 세계의 스마트 접객 시장 예측 : 규모와 성장, 2024-2029, 2034F
  • 세계의 스마트 접객 : 전체 시장 규모(TAM)

제6장 시장 세분화

  • 세계의 스마트 접객 시장 : 제공별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 솔루션
  • 서비스
  • 세계의 스마트 접객 시장 : 전개 모드별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 클라우드
  • On-Premise
  • 세계의 스마트 접객 시장 : 최종 사용자별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 호텔
  • 크루즈
  • 호화 요트
  • 기타 최종 사용자
  • 세계의 스마트 접객 시장 : 서브세분화 솔루션(유형별), 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 부동산 관리 시스템(PMS)
  • 게스트 경험 관리
  • 수익 관리 시스템
  • 에너지 관리 솔루션
  • 모바일 애플리케이션
  • 사물인터넷(IoT) 솔루션
  • 비접촉 기술
  • 세계의 스마트 접객 시장 : 세분화 서비스(유형별), 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 컨설팅 서비스
  • 통합서비스
  • 유지보수 및 지원 서비스
  • 트레이닝 서비스
  • 매니지드 서비스

제7장 지역별/국가별 분석

  • 세계의 스마트 접객 시장 : 지역별, 분석과 예측, 2019-2024, 2024-2029F, 2034F
  • 세계의 스마트 접객 시장 : 국가별, 분석과 예측, 2019-2024, 2024-2029F, 2034F

제8장 아시아태평양 시장

제9장 중국 시장

제10장 인도 시장

제11장 일본 시장

제12장 호주 시장

제13장 인도네시아 시장

제14장 한국 시장

제15장 서유럽 시장

제16장 영국 시장

제17장 독일 시장

제18장 프랑스 시장

제19장 이탈리아 시장

제20장 스페인 시장

제21장 동유럽 시장

제22장 러시아 시장

제23장 북미 시장

제24장 미국 시장

제25장 캐나다 시장

제26장 남미 시장

제27장 브라질 시장

제28장 중동 시장

제29장 아프리카 시장

제30장 경쟁 구도와 기업 프로파일

  • 스마트 접객 시장 : 경쟁 구도
  • 스마트 접객 시장 : 기업 프로파일
    • Cisco Systems Inc. : 개요, 제품 및 서비스, 전략 및 재무 분석
    • Honeywell International : 개요, 제품 및 서비스, 전략 및 재무 분석
    • IBM Corporation : 개요, 제품 및 서비스, 전략 및 재무 분석
    • Johnson Controls : 개요, 제품 및 서비스, 전략 및 재무 분석
    • NEC Corporation : 개요, 제품 및 서비스, 전략 및 재무 분석

제31장 기타 주요 기업 및 혁신 기업

  • Oracle Corporation
  • Schneider Electric SE
  • Siemens AG
  • Infor
  • Huawei Technologies
  • Qualsoft Systems Pvt. Ltd.
  • Samsung
  • BuildingIQ
  • WiSuite
  • Cloudbeds
  • Hotel Internet Services
  • NTT Security
  • Onity Inc.
  • Shiji Group
  • Comcast Business

제32장 세계 시장 경쟁 벤치마킹과 대시보드

제33장 주요 인수합병(M&A)

제34장 최근 시장 동향

제35장 시장의 잠재력이 높은 국가, 부문, 전략

  • 스마트 접객 시장 2029 : 새로운 기회를 제공하는 국가
  • 스마트 접객 시장 2029 : 새로운 기회를 제공하는 부문
  • 스마트 접객 시장 2029 : 성장 전략
    • 시장 동향에 기초한 전략
    • 경쟁 전략

제36장 부록

SHW 25.10.24

The smart hospitality market entails utilizing smart electronic devices powered by the Internet of Things (IoT), automation, and artificial intelligence to manage diverse functions and activities in hospitality services. This technology is designed to enhance employee efficiency and elevate guest service experiences by offering remote control and management.

The primary offerings of smart hospitality solutions and services encompass various solutions, including hospitality consulting, hotel development, event management, spa and fitness development, and hospitality recruitment. These solutions are deployed across different sectors such as hotels, cruise ships, and luxury yachts, both on the cloud and on-premises.

Note that the outlook for this market is being affected by rapid changes in trade relations and tariffs globally. The report will be updated prior to delivery to reflect the latest status, including revised forecasts and quantified impact analysis. The report's Recommendations and Conclusions sections will be updated to give strategies for entities dealing with the fast-moving international environment.

The sharp rise in U.S. tariffs and the ensuing trade tensions in spring 2025 are having a significant impact on the information technology sector, especially in hardware manufacturing, data infrastructure, and software deployment. Increased duties on imported semiconductors, circuit boards, and networking equipment have driven up production and operating costs for tech companies, cloud service providers, and data centers. Firms that depend on globally sourced components for laptops, servers, and consumer electronics are grappling with extended lead times and mounting pricing pressures. At the same time, tariffs on specialized software and retaliatory actions by key international markets have disrupted global IT supply chains and dampened foreign demand for U.S.-made technologies. In response, the sector is ramping up investments in domestic chip production, broadening its supplier network, and leveraging AI-powered automation to improve resilience and manage costs more effectively.

The smart hospitality market research report is one of a series of new reports from The Business Research Company that provides smart hospitality market statistics, including smart hospitality industry global market size, regional shares, competitors with a smart hospitality market share, detailed smart hospitality market segments, market trends and opportunities, and any further data you may need to thrive in the smart hospitality industry. This smart hospitality market research report delivers a complete perspective of everything you need, with an in-depth analysis of the current and future scenario of the industry.

The smart hospitality market size has grown exponentially in recent years. It will grow from $23.2 billion in 2024 to $29.55 billion in 2025 at a compound annual growth rate (CAGR) of 27.4%. The growth in the historic period can be attributed to customer experience enhancement, operational efficiency, data analytics utilization, sustainability and energy efficiency, guest expectations.

The smart hospitality market size is expected to see exponential growth in the next few years. It will grow to $74.12 billion in 2029 at a compound annual growth rate (CAGR) of 25.8%. The growth in the forecast period can be attributed to deepening data analytics usage, sustainability and green initiatives, advanced security and safety measures, rising demand for automation, tailored industry-specific solutions. Major trends in the forecast period include IoT integration, contactless technology, voice-controlled interfaces, enhanced sustainability, predictive maintenance.

The forecast of 25.8% growth over the next five years reflects a modest reduction of 0.2% from the previous estimate for this market. This reduction is primarily due to the impact of tariffs between the US and other countries. The smart hospitality sector may suffer from tariffs on imported interactive kiosks, occupancy sensors, and personalized AI systems, causing delays in digital transformation efforts across hotels and resorts. The effect will also be felt more widely due to reciprocal tariffs and the negative effect on the global economy and trade due to increased trade tensions and restrictions.

The increasing demand for advanced smart IoT-based solutions is anticipated to drive growth in the smart hospitality market. The Internet of Things (IoT) represents a connected network that can significantly transform operations in hotels, resorts, cruise ships, casinos, restaurants, and other leisure services. By integrating IoT with technologies like user mobility and data analytics, a new hospitality paradigm emerges where businesses can collect data, engage with users, and automate processes to enhance guest experiences. This shift towards IoT-based solutions streamlines operations, reduces costs, boosts productivity, and fosters the creation of new services. For example, as reported by IoT Analytics GmbH, a Germany-based non-governmental organization, there were 16.6 billion connected IoT devices by the end of 2023, marking a 15% increase from 2022. IoT Analytics forecasts an additional 13% growth, bringing the total to 18.8 billion by the end of 2024. Furthermore, the number of connected IoT devices is expected to soar to 40 billion by 2030, a significant rise since the last market update in 2023. Thus, the escalating demand for improved smart IoT-based solutions will propel the growth of the smart hospitality market.

The smart hospitality market is anticipated to benefit from the rising number of cruise ships. These large passenger vessels designed for leisure cruises utilize smart technologies to enhance guest services. Features such as smart room controls, personalized digital concierge services, and the integration of IoT devices contribute to improved convenience for passengers. The Cruise Lines International Association reports a significant increase in the number of British and Irish holidaymakers taking cruises, reaching around 1.7 million in April 2023, compared to 479,000 the previous year. This upward trend in the number of cruise ships is expected to be a key driver for the growth of the smart hospitality market.

Technological innovations emerge as a prominent trend in the smart hospitality market. Major companies in this sector are actively engaged in providing advanced solutions and tools to fortify their market positions. In January 2022, LG, a multinational conglomerate corporation based in South Korea, introduced the LG CLOi ServeBot. As the world's first commercial service robot certified by UL 3300 for safe operation in diverse commercial environments, including restaurants, retail stores, and hotels, the semi-autonomous CLOi ServeBot represents a significant advancement in hospitality service. This focus on technological innovation is expected to contribute to the overall growth and development of the smart hospitality market.

Key players in the field of zero-trust security are strategically focusing on IoT cloud platforms to reinforce their positions in the market. In the realm of zero-trust security, a noteworthy development is the integration of IoT cloud platforms into the hospitality industry, specifically in the form of Smart Hotel IoT cloud platforms. These comprehensive solutions harness the power of the Internet of Things (IoT) to elevate guest experiences, streamline operations, and enhance overall efficiency within hotel environments. For instance, Hubsai, an innovative US-based company specializing in IoT and automation software for smart properties, including those in the hospitality sector, launched a new Smart Hotel IoT cloud platform in November 2022. This secure, cloud-based IoT platform is designed for the management, monitoring, and testing of various smart devices within hospitality properties. The platform empowers property owners and managers to offer convenient services to guests, thereby boosting competitiveness in property booking and rentals. Simultaneously, it addresses concerns related to property damage and reduces operational costs, making it a valuable addition to the hospitality landscape.

In April 2024, Assa Abloy, a building materials company based in Sweden, acquired Axxess Industries Inc. for an undisclosed sum. This acquisition is intended to strengthen Assa Abloy's position in the North American market and broaden its product range in access control and security solutions. Axxess Industries specializes in innovative door hardware and related products, and it is a Canadian company focused on delivering advanced technology solutions.

Major companies operating in the smart hospitality market are Cisco Systems Inc., Honeywell International, IBM Corporation, Johnson Controls, NEC Corporation, Oracle Corporation, Schneider Electric SE, Siemens AG, Infor, Huawei Technologies, Qualsoft Systems Pvt. Ltd., Samsung, BuildingIQ, WiSuite, Cloudbeds, Hotel Internet Services, NTT Security, Onity Inc., Shiji Group, Comcast Business, AT&T Inc., Verizon Communications Inc., T-Mobile US Inc., Ubiquity LLC, Zebra Technologies Corp., Altronix Systems Inc.

North America was the largest region in the smart hospitality market share in 2024. The regions covered in the smart hospitality market report are Asia-Pacific, Western Europe, Eastern Europe, North America, South America, Middle East, Africa.

The countries covered in the smart hospitality market report are Australia, Brazil, China, France, Germany, India, Indonesia, Japan, Russia, South Korea, UK, USA, Canada, Italy, Spain.

The smart hospitality market consists of revenues earned by entities by providing property management systems, network management systems, and integrated security management. The market value includes the value of related goods sold by the service provider or included within the service offering. The smart hospitality market also includes sales of solutions such as POS cashier systems and table-top ordering systems. Values in this market are 'factory gate' values, that is, the value of goods sold by the manufacturers or creators of the goods, whether to other entities (including downstream manufacturers, wholesalers, distributors, and retailers) or directly to end customers. The value of goods in this market includes related services sold by the creators of the goods.

The market value is defined as the revenues that enterprises gain from the sale of goods and/or services within the specified market and geography through sales, grants, or donations in terms of the currency (in USD, unless otherwise specified).

The revenues for a specified geography are consumption values that are revenues generated by organizations in the specified geography within the market, irrespective of where they are produced. It does not include revenues from resales along the supply chain, either further along the supply chain or as part of other products.

Smart Hospitality Global Market Report 2025 from The Business Research Company provides strategists, marketers and senior management with the critical information they need to assess the market.

This report focuses on smart hospitality market which is experiencing strong growth. The report gives a guide to the trends which will be shaping the market over the next ten years and beyond.

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Where is the largest and fastest growing market for smart hospitality ? How does the market relate to the overall economy, demography and other similar markets? What forces will shape the market going forward, including technological disruption, regulatory shifts, and changing consumer preferences? The smart hospitality market global report from the Business Research Company answers all these questions and many more.

The report covers market characteristics, size and growth, segmentation, regional and country breakdowns, competitive landscape, market shares, trends and strategies for this market. It traces the market's historic and forecast market growth by geography.

  • The market characteristics section of the report defines and explains the market.
  • The market size section gives the market size ($b) covering both the historic growth of the market, and forecasting its development.
  • The forecasts are made after considering the major factors currently impacting the market. These include:

The forecasts are made after considering the major factors currently impacting the market. These include the technological advancements such as AI and automation, Russia-Ukraine war, trade tariffs (government-imposed import/export duties), elevated inflation and interest rates.

  • Market segmentations break down the market into sub markets.
  • The regional and country breakdowns section gives an analysis of the market in each geography and the size of the market by geography and compares their historic and forecast growth.
  • The competitive landscape chapter gives a description of the competitive nature of the market, market shares, and a description of the leading companies. Key financial deals which have shaped the market in recent years are identified.
  • The trends and strategies section analyses the shape of the market as it emerges from the crisis and suggests how companies can grow as the market recovers.

Scope

  • Markets Covered:1) By Offering: Solution; Services
  • 2) By Deployment Mode: Cloud; On-premises
  • 3) By End User: Hotel; Cruise; Luxury Yachts; Other End-users
  • Subsegments:
  • 1) By Solutions: Property Management Systems (PMS); Guest Experience Management; Revenue Management Systems; Energy Management Solutions; Mobile Applications; Internet Of Things (IoT) Solutions; Contactless Technology
  • 2) By Services: Consulting Services; Integration Services; Maintenance And Support Services; Training Services; Managed Services
  • Companies Mentioned: Cisco Systems Inc.; Honeywell International; IBM Corporation; Johnson Controls; NEC Corporation; Oracle Corporation; Schneider Electric SE; Siemens AG; Infor; Huawei Technologies; Qualsoft Systems Pvt. Ltd.; Samsung; BuildingIQ; WiSuite; Cloudbeds; Hotel Internet Services; NTT Security; Onity Inc.; Shiji Group; Comcast Business; AT&T Inc.; Verizon Communications Inc.; T-Mobile US Inc.; Ubiquity LLC; Zebra Technologies Corp.; Altronix Systems Inc.
  • Countries: Australia; Brazil; China; France; Germany; India; Indonesia; Japan; Russia; South Korea; UK; USA; Canada; Italy; Spain
  • Regions: Asia-Pacific; Western Europe; Eastern Europe; North America; South America; Middle East; Africa
  • Time Series: Five years historic and ten years forecast.
  • Data: Ratios of market size and growth to related markets, GDP proportions, expenditure per capita,
  • Data Segmentations: country and regional historic and forecast data, market share of competitors, market segments.
  • Sourcing and Referencing: Data and analysis throughout the report is sourced using end notes.
  • Delivery Format: PDF, Word and Excel Data Dashboard.

Table of Contents

1. Executive Summary

2. Smart Hospitality Market Characteristics

3. Smart Hospitality Market Trends And Strategies

4. Smart Hospitality Market - Macro Economic Scenario Including The Impact Of Interest Rates, Inflation, Geopolitics, Trade Wars and Tariffs, And Covid And Recovery On The Market

  • 4.1. Supply Chain Impact from Tariff War & Trade Protectionism

5. Global Smart Hospitality Growth Analysis And Strategic Analysis Framework

  • 5.1. Global Smart Hospitality PESTEL Analysis (Political, Social, Technological, Environmental and Legal Factors, Drivers and Restraints)
  • 5.2. Analysis Of End Use Industries
  • 5.3. Global Smart Hospitality Market Growth Rate Analysis
  • 5.4. Global Smart Hospitality Historic Market Size and Growth, 2019 - 2024, Value ($ Billion)
  • 5.5. Global Smart Hospitality Forecast Market Size and Growth, 2024 - 2029, 2034F, Value ($ Billion)
  • 5.6. Global Smart Hospitality Total Addressable Market (TAM)

6. Smart Hospitality Market Segmentation

  • 6.1. Global Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Solution
  • Services
  • 6.2. Global Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Cloud
  • On-premises
  • 6.3. Global Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Hotel
  • Cruise
  • Luxury Yachts
  • Other End-users
  • 6.4. Global Smart Hospitality Market, Sub-Segmentation Of Solutions, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Property Management Systems (PMS)
  • Guest Experience Management
  • Revenue Management Systems
  • Energy Management Solutions
  • Mobile Applications
  • Internet Of Things (IoT) Solutions
  • Contactless Technology
  • 6.5. Global Smart Hospitality Market, Sub-Segmentation Of Services, By Type, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • Consulting Services
  • Integration Services
  • Maintenance And Support Services
  • Training Services
  • Managed Services

7. Smart Hospitality Market Regional And Country Analysis

  • 7.1. Global Smart Hospitality Market, Split By Region, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 7.2. Global Smart Hospitality Market, Split By Country, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

8. Asia-Pacific Smart Hospitality Market

  • 8.1. Asia-Pacific Smart Hospitality Market Overview
  • Region Information, Market Information, Background Information, Government Initiatives, Regulations, Regulatory Bodies, Major Associations, Taxes Levied, Corporate Tax Structure, Investments, Major Companies
  • 8.2. Asia-Pacific Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.3. Asia-Pacific Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 8.4. Asia-Pacific Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

9. China Smart Hospitality Market

  • 9.1. China Smart Hospitality Market Overview
  • 9.2. China Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.3. China Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion
  • 9.4. China Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F,$ Billion

10. India Smart Hospitality Market

  • 10.1. India Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.2. India Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 10.3. India Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

11. Japan Smart Hospitality Market

  • 11.1. Japan Smart Hospitality Market Overview
  • 11.2. Japan Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.3. Japan Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 11.4. Japan Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

12. Australia Smart Hospitality Market

  • 12.1. Australia Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.2. Australia Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 12.3. Australia Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

13. Indonesia Smart Hospitality Market

  • 13.1. Indonesia Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.2. Indonesia Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 13.3. Indonesia Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

14. South Korea Smart Hospitality Market

  • 14.1. South Korea Smart Hospitality Market Overview
  • 14.2. South Korea Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.3. South Korea Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 14.4. South Korea Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

15. Western Europe Smart Hospitality Market

  • 15.1. Western Europe Smart Hospitality Market Overview
  • 15.2. Western Europe Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.3. Western Europe Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 15.4. Western Europe Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

16. UK Smart Hospitality Market

  • 16.1. UK Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.2. UK Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 16.3. UK Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

17. Germany Smart Hospitality Market

  • 17.1. Germany Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.2. Germany Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 17.3. Germany Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

18. France Smart Hospitality Market

  • 18.1. France Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.2. France Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 18.3. France Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

19. Italy Smart Hospitality Market

  • 19.1. Italy Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.2. Italy Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 19.3. Italy Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

20. Spain Smart Hospitality Market

  • 20.1. Spain Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.2. Spain Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 20.3. Spain Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

21. Eastern Europe Smart Hospitality Market

  • 21.1. Eastern Europe Smart Hospitality Market Overview
  • 21.2. Eastern Europe Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.3. Eastern Europe Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 21.4. Eastern Europe Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

22. Russia Smart Hospitality Market

  • 22.1. Russia Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.2. Russia Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 22.3. Russia Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

23. North America Smart Hospitality Market

  • 23.1. North America Smart Hospitality Market Overview
  • 23.2. North America Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.3. North America Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 23.4. North America Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

24. USA Smart Hospitality Market

  • 24.1. USA Smart Hospitality Market Overview
  • 24.2. USA Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.3. USA Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 24.4. USA Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

25. Canada Smart Hospitality Market

  • 25.1. Canada Smart Hospitality Market Overview
  • 25.2. Canada Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.3. Canada Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 25.4. Canada Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

26. South America Smart Hospitality Market

  • 26.1. South America Smart Hospitality Market Overview
  • 26.2. South America Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.3. South America Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 26.4. South America Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

27. Brazil Smart Hospitality Market

  • 27.1. Brazil Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.2. Brazil Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 27.3. Brazil Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

28. Middle East Smart Hospitality Market

  • 28.1. Middle East Smart Hospitality Market Overview
  • 28.2. Middle East Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.3. Middle East Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 28.4. Middle East Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

29. Africa Smart Hospitality Market

  • 29.1. Africa Smart Hospitality Market Overview
  • 29.2. Africa Smart Hospitality Market, Segmentation By Offering, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.3. Africa Smart Hospitality Market, Segmentation By Deployment Mode, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion
  • 29.4. Africa Smart Hospitality Market, Segmentation By End User, Historic and Forecast, 2019-2024, 2024-2029F, 2034F, $ Billion

30. Smart Hospitality Market Competitive Landscape And Company Profiles

  • 30.1. Smart Hospitality Market Competitive Landscape
  • 30.2. Smart Hospitality Market Company Profiles
    • 30.2.1. Cisco Systems Inc. Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.2. Honeywell International Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.3. IBM Corporation Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.4. Johnson Controls Overview, Products and Services, Strategy and Financial Analysis
    • 30.2.5. NEC Corporation Overview, Products and Services, Strategy and Financial Analysis

31. Smart Hospitality Market Other Major And Innovative Companies

  • 31.1. Oracle Corporation
  • 31.2. Schneider Electric SE
  • 31.3. Siemens AG
  • 31.4. Infor
  • 31.5. Huawei Technologies
  • 31.6. Qualsoft Systems Pvt. Ltd.
  • 31.7. Samsung
  • 31.8. BuildingIQ
  • 31.9. WiSuite
  • 31.10. Cloudbeds
  • 31.11. Hotel Internet Services
  • 31.12. NTT Security
  • 31.13. Onity Inc.
  • 31.14. Shiji Group
  • 31.15. Comcast Business

32. Global Smart Hospitality Market Competitive Benchmarking And Dashboard

33. Key Mergers And Acquisitions In The Smart Hospitality Market

34. Recent Developments In The Smart Hospitality Market

35. Smart Hospitality Market High Potential Countries, Segments and Strategies

  • 35.1 Smart Hospitality Market In 2029 - Countries Offering Most New Opportunities
  • 35.2 Smart Hospitality Market In 2029 - Segments Offering Most New Opportunities
  • 35.3 Smart Hospitality Market In 2029 - Growth Strategies
    • 35.3.1 Market Trend Based Strategies
    • 35.3.2 Competitor Strategies

36. Appendix

  • 36.1. Abbreviations
  • 36.2. Currencies
  • 36.3. Historic And Forecast Inflation Rates
  • 36.4. Research Inquiries
  • 36.5. The Business Research Company
  • 36.6. Copyright And Disclaimer
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