멀티 벤더 서포트 서비스 시장 - 세계 산업 규모, 점유율, 동향, 기회, 예측 : 서비스 유형별, 비즈니스 용도별, 조직 규모별, 최종사용자별, 지역별 및 경쟁 상황(2021-2031년)

The Global Multi-Vendor Support Services Market is projected to expand significantly, rising from USD 57.39 Billion in 2025 to USD 95.77 Billion by 2031, reflecting a Compound Annual Growth Rate (CAGR) of 8.91%. This service model involves a single third-party provider managing and maintaining a diverse array of hardware and software assets originating from various original equipment manufacturers (OEMs). The primary motivation for adopting this consolidated approach lies in the enterprise need to simplify complex IT operations, prolong the operational life of legacy infrastructure beyond standard warranty terms, and secure notable cost savings through unified contract management. Consequently, corporations are increasingly leveraging these services to reduce the administrative strain of navigating multiple vendor agreements while ensuring uniform service standards across their technology stacks.

Financial incentives play a crucial role in this adoption, as highlighted by CompTIA in 2024, which reported that nearly 46 percent of organizations using managed services cut their annual IT costs by 25 percent or more. However, despite these economic benefits, the market faces a substantial obstacle in the form of restrictions imposed by OEMs regarding access to proprietary firmware and software updates. These limitations frequently hinder third-party providers from offering comprehensive support, creating significant hurdles for clients who demand strict adherence to the security and performance standards established by the original manufacturers.

Market Driver

The escalating complexity of heterogeneous IT infrastructures acts as a major catalyst for the growth of the Global Multi-Vendor Support Services Market. As businesses incorporate artificial intelligence and high-performance computing hardware into existing legacy frameworks, the physical and technical challenges of maintaining these mixed environments have intensified. This increase in density requires specialized third-party expertise to handle intricate cooling and power demands that internal teams often find difficult to manage. According to the '2025 State of the Data Center Report' by AFCOM, average rack density has risen to 16 kW per rack, underscoring a leap in infrastructure sophistication that necessitates advanced, unified support. Furthermore, organizations continue to maintain substantial legacy footprints to manage this diversity; the '2025 Data Center & Infrastructure Report' by Service Express notes that 45 percent of infrastructure resides in on-premises data centers, reinforcing the need for consolidated multi-vendor management in hybrid environments.

Simultaneously, the rising expenses associated with OEM maintenance and support are accelerating the transition toward independent support models, as enterprises emphasize fiscal responsibility amid increasing IT costs. With growing scrutiny on return on investment, IT leaders are driven to find cost-efficient alternatives to costly manufacturer warranties and post-warranty agreements. This financial imperative is transforming support strategies, pushing the market toward third-party maintenance providers capable of delivering flexible Service Level Agreements (SLAs) at lower prices. Highlighting this focus on operational savings, the '2025 State of the Cloud Report' by Flexera in March 2025 revealed that 87 percent of respondents identify cost efficiency as the primary metric for evaluating infrastructure progress, which fundamentally supports the demand for multi-vendor services.

Market Challenge

A critical impediment to the Global Multi-Vendor Support Services Market is the restriction placed by original equipment manufacturers on accessing proprietary firmware and software updates. This exclusionary tactic effectively prevents third-party providers from implementing necessary security patches and performance upgrades, thereby exposing managed infrastructure to potential threats. As a result, enterprises are often forced to maintain expensive OEM contracts for their mission-critical assets to guarantee access to these essential digital defenses, which limits the potential scope of the market for multi-vendor alternatives.

The operational risks linked to these limitations are underscored by recent industry findings regarding the dangers of neglected infrastructure. Data from ISACA in 2024 indicates that 38 percent of organizations saw a rise in cyber-attacks, with unpatched systems serving as a major vulnerability for breaches. This clear link between delayed updates and increased security incidents compels decision-makers to favor direct manufacturer support over the cost savings of consolidation. Consequently, as long as third-party providers are denied access to the firmware ecosystem, their market share remains largely restricted to non-critical or end-of-life hardware where security compliance is less rigorous.

Market Trends

The integration of automation and AI-driven predictive maintenance is fundamentally transforming service delivery within the multi-vendor support sector. Providers are increasingly incorporating artificial intelligence into their diagnostic tools to shift from reactive break-fix approaches to preemptive resolution strategies. By processing vast amounts of telemetry data from various hardware assets, these systems can detect impending failures before they interrupt operations, drastically minimizing downtime for critical infrastructure. This technological evolution is fast becoming a standard requirement for enterprises aiming to modernize network management; as noted in Cisco's '2024 Global Networking Trends Report' from May 2024, 60 percent of IT leaders intend to deploy AI-enabled predictive automation across all domains to streamline network operations.

Concurrently, the incorporation of circular economy principles and sustainability is reshaping market demand as organizations align their IT lifecycle strategies with corporate environmental, social, and governance (ESG) goals. Multi-vendor support providers are leveraging this trend by facilitating the prolonged use of functional legacy equipment, effectively postponing the e-waste generation linked to premature hardware refresh cycles driven by OEMs. This strategy enables enterprises to separate hardware longevity from manufacturer warranty schedules, actively supporting circular economy objectives while optimizing asset utility. The drive for environmentally conscious operations is substantial; according to IBM's 'State of Sustainability Readiness Report 2024' from November 2024, 88 percent of surveyed business leaders intend to boost their IT investment specifically for sustainability initiatives over the coming year.

Key Market Players

• IBM Corporation
• Oracle Corporation
• Microsoft Corporation
• Clear Technologies, Inc.
• Dell Technologies Inc
• Evernex Group SAS
• Hewlett Packard Enterprise Co
• Quantum Corp
• Blue Sky Group Ltd
• Softcat plc

Report Scope

In this report, the Global Multi-Vendor Support Services Market has been segmented into the following categories, in addition to the industry trends which have also been detailed below:

Multi-Vendor Support Services Market, By Service Type

• Hardware Support Services
• Software Support Services

Multi-Vendor Support Services Market, By Business Application

• Financial & Accounting
• Human Resource
• Supply Chain
• IT Operations
• Sales & Marketing
• Others

Multi-Vendor Support Services Market, By Organization Size

• Small & Medium-Sized Enterprises
• Large Enterprises

Multi-Vendor Support Services Market, By End User

• Banking
• Financial Services & Insurance (BFSI)
• IT & Telecommunication
• Healthcare
• Energy & Power
• Industrial Manufacturing
• Others

Multi-Vendor Support Services Market, By Region

• North America
  • United States
  • Canada
  • Mexico
• Europe
  • France
  • United Kingdom
  • Italy
  • Germany
  • Spain
• Asia Pacific
  • China
  • India
  • Japan
  • Australia
  • South Korea
• South America
  • Brazil
  • Argentina
  • Colombia
• Middle East & Africa
  • South Africa
  • Saudi Arabia
  • UAE

Competitive Landscape

Company Profiles: Detailed analysis of the major companies present in the Global Multi-Vendor Support Services Market.

Available Customizations:

Global Multi-Vendor Support Services Market report with the given market data, TechSci Research offers customizations according to a company's specific needs. The following customization options are available for the report:

Company Information

• Detailed analysis and profiling of additional market players (up to five).

Table of Contents

1. Product Overview

• 1.1. Market Definition
• 1.2. Scope of the Market
  • 1.2.1. Markets Covered
  • 1.2.2. Years Considered for Study
  • 1.2.3. Key Market Segmentations

2. Research Methodology

• 2.1. Objective of the Study
• 2.2. Baseline Methodology
• 2.3. Key Industry Partners
• 2.4. Major Association and Secondary Sources
• 2.5. Forecasting Methodology
• 2.6. Data Triangulation & Validation
• 2.7. Assumptions and Limitations

3. Executive Summary

• 3.1. Overview of the Market
• 3.2. Overview of Key Market Segmentations
• 3.3. Overview of Key Market Players
• 3.4. Overview of Key Regions/Countries
• 3.5. Overview of Market Drivers, Challenges, Trends

4. Voice of Customer

5. Global Multi-Vendor Support Services Market Outlook

• 5.1. Market Size & Forecast
  • 5.1.1. By Value
• 5.2. Market Share & Forecast
  • 5.2.1. By Service Type (Hardware Support Services, Software Support Services)
  • 5.2.2. By Business Application (Financial & Accounting, Human Resource, Supply Chain, IT Operations, Sales & Marketing, Others)
  • 5.2.3. By Organization Size (Small & Medium-Sized Enterprises, Large Enterprises)
  • 5.2.4. By End User (Banking, Financial Services & Insurance (BFSI), IT & Telecommunication, Healthcare, Energy & Power, Industrial Manufacturing, Others)
  • 5.2.5. By Region
  • 5.2.6. By Company (2025)
• 5.3. Market Map

6. North America Multi-Vendor Support Services Market Outlook

• 6.1. Market Size & Forecast
  • 6.1.1. By Value
• 6.2. Market Share & Forecast
  • 6.2.1. By Service Type
  • 6.2.2. By Business Application
  • 6.2.3. By Organization Size
  • 6.2.4. By End User
  • 6.2.5. By Country
• 6.3. North America: Country Analysis
  • 6.3.1. United States Multi-Vendor Support Services Market Outlook
    • 6.3.1.1. Market Size & Forecast
      • 6.3.1.1.1. By Value
    • 6.3.1.2. Market Share & Forecast
      • 6.3.1.2.1. By Service Type
      • 6.3.1.2.2. By Business Application
      • 6.3.1.2.3. By Organization Size
      • 6.3.1.2.4. By End User
  • 6.3.2. Canada Multi-Vendor Support Services Market Outlook
    • 6.3.2.1. Market Size & Forecast
      • 6.3.2.1.1. By Value
    • 6.3.2.2. Market Share & Forecast
      • 6.3.2.2.1. By Service Type
      • 6.3.2.2.2. By Business Application
      • 6.3.2.2.3. By Organization Size
      • 6.3.2.2.4. By End User
  • 6.3.3. Mexico Multi-Vendor Support Services Market Outlook
    • 6.3.3.1. Market Size & Forecast
      • 6.3.3.1.1. By Value
    • 6.3.3.2. Market Share & Forecast
      • 6.3.3.2.1. By Service Type
      • 6.3.3.2.2. By Business Application
      • 6.3.3.2.3. By Organization Size
      • 6.3.3.2.4. By End User

7. Europe Multi-Vendor Support Services Market Outlook

• 7.1. Market Size & Forecast
  • 7.1.1. By Value
• 7.2. Market Share & Forecast
  • 7.2.1. By Service Type
  • 7.2.2. By Business Application
  • 7.2.3. By Organization Size
  • 7.2.4. By End User
  • 7.2.5. By Country
• 7.3. Europe: Country Analysis
  • 7.3.1. Germany Multi-Vendor Support Services Market Outlook
    • 7.3.1.1. Market Size & Forecast
      • 7.3.1.1.1. By Value
    • 7.3.1.2. Market Share & Forecast
      • 7.3.1.2.1. By Service Type
      • 7.3.1.2.2. By Business Application
      • 7.3.1.2.3. By Organization Size
      • 7.3.1.2.4. By End User
  • 7.3.2. France Multi-Vendor Support Services Market Outlook
    • 7.3.2.1. Market Size & Forecast
      • 7.3.2.1.1. By Value
    • 7.3.2.2. Market Share & Forecast
      • 7.3.2.2.1. By Service Type
      • 7.3.2.2.2. By Business Application
      • 7.3.2.2.3. By Organization Size
      • 7.3.2.2.4. By End User
  • 7.3.3. United Kingdom Multi-Vendor Support Services Market Outlook
    • 7.3.3.1. Market Size & Forecast
      • 7.3.3.1.1. By Value
    • 7.3.3.2. Market Share & Forecast
      • 7.3.3.2.1. By Service Type
      • 7.3.3.2.2. By Business Application
      • 7.3.3.2.3. By Organization Size
      • 7.3.3.2.4. By End User
  • 7.3.4. Italy Multi-Vendor Support Services Market Outlook
    • 7.3.4.1. Market Size & Forecast
      • 7.3.4.1.1. By Value
    • 7.3.4.2. Market Share & Forecast
      • 7.3.4.2.1. By Service Type
      • 7.3.4.2.2. By Business Application
      • 7.3.4.2.3. By Organization Size
      • 7.3.4.2.4. By End User
  • 7.3.5. Spain Multi-Vendor Support Services Market Outlook
    • 7.3.5.1. Market Size & Forecast
      • 7.3.5.1.1. By Value
    • 7.3.5.2. Market Share & Forecast
      • 7.3.5.2.1. By Service Type
      • 7.3.5.2.2. By Business Application
      • 7.3.5.2.3. By Organization Size
      • 7.3.5.2.4. By End User

8. Asia Pacific Multi-Vendor Support Services Market Outlook

• 8.1. Market Size & Forecast
  • 8.1.1. By Value
• 8.2. Market Share & Forecast
  • 8.2.1. By Service Type
  • 8.2.2. By Business Application
  • 8.2.3. By Organization Size
  • 8.2.4. By End User
  • 8.2.5. By Country
• 8.3. Asia Pacific: Country Analysis
  • 8.3.1. China Multi-Vendor Support Services Market Outlook
    • 8.3.1.1. Market Size & Forecast
      • 8.3.1.1.1. By Value
    • 8.3.1.2. Market Share & Forecast
      • 8.3.1.2.1. By Service Type
      • 8.3.1.2.2. By Business Application
      • 8.3.1.2.3. By Organization Size
      • 8.3.1.2.4. By End User
  • 8.3.2. India Multi-Vendor Support Services Market Outlook
    • 8.3.2.1. Market Size & Forecast
      • 8.3.2.1.1. By Value
    • 8.3.2.2. Market Share & Forecast
      • 8.3.2.2.1. By Service Type
      • 8.3.2.2.2. By Business Application
      • 8.3.2.2.3. By Organization Size
      • 8.3.2.2.4. By End User
  • 8.3.3. Japan Multi-Vendor Support Services Market Outlook
    • 8.3.3.1. Market Size & Forecast
      • 8.3.3.1.1. By Value
    • 8.3.3.2. Market Share & Forecast
      • 8.3.3.2.1. By Service Type
      • 8.3.3.2.2. By Business Application
      • 8.3.3.2.3. By Organization Size
      • 8.3.3.2.4. By End User
  • 8.3.4. South Korea Multi-Vendor Support Services Market Outlook
    • 8.3.4.1. Market Size & Forecast
      • 8.3.4.1.1. By Value
    • 8.3.4.2. Market Share & Forecast
      • 8.3.4.2.1. By Service Type
      • 8.3.4.2.2. By Business Application
      • 8.3.4.2.3. By Organization Size
      • 8.3.4.2.4. By End User
  • 8.3.5. Australia Multi-Vendor Support Services Market Outlook
    • 8.3.5.1. Market Size & Forecast
      • 8.3.5.1.1. By Value
    • 8.3.5.2. Market Share & Forecast
      • 8.3.5.2.1. By Service Type
      • 8.3.5.2.2. By Business Application
      • 8.3.5.2.3. By Organization Size
      • 8.3.5.2.4. By End User

9. Middle East & Africa Multi-Vendor Support Services Market Outlook

• 9.1. Market Size & Forecast
  • 9.1.1. By Value
• 9.2. Market Share & Forecast
  • 9.2.1. By Service Type
  • 9.2.2. By Business Application
  • 9.2.3. By Organization Size
  • 9.2.4. By End User
  • 9.2.5. By Country
• 9.3. Middle East & Africa: Country Analysis
  • 9.3.1. Saudi Arabia Multi-Vendor Support Services Market Outlook
    • 9.3.1.1. Market Size & Forecast
      • 9.3.1.1.1. By Value
    • 9.3.1.2. Market Share & Forecast
      • 9.3.1.2.1. By Service Type
      • 9.3.1.2.2. By Business Application
      • 9.3.1.2.3. By Organization Size
      • 9.3.1.2.4. By End User
  • 9.3.2. UAE Multi-Vendor Support Services Market Outlook
    • 9.3.2.1. Market Size & Forecast
      • 9.3.2.1.1. By Value
    • 9.3.2.2. Market Share & Forecast
      • 9.3.2.2.1. By Service Type
      • 9.3.2.2.2. By Business Application
      • 9.3.2.2.3. By Organization Size
      • 9.3.2.2.4. By End User
  • 9.3.3. South Africa Multi-Vendor Support Services Market Outlook
    • 9.3.3.1. Market Size & Forecast
      • 9.3.3.1.1. By Value
    • 9.3.3.2. Market Share & Forecast
      • 9.3.3.2.1. By Service Type
      • 9.3.3.2.2. By Business Application
      • 9.3.3.2.3. By Organization Size
      • 9.3.3.2.4. By End User

10. South America Multi-Vendor Support Services Market Outlook

• 10.1. Market Size & Forecast
  • 10.1.1. By Value
• 10.2. Market Share & Forecast
  • 10.2.1. By Service Type
  • 10.2.2. By Business Application
  • 10.2.3. By Organization Size
  • 10.2.4. By End User
  • 10.2.5. By Country
• 10.3. South America: Country Analysis
  • 10.3.1. Brazil Multi-Vendor Support Services Market Outlook
    • 10.3.1.1. Market Size & Forecast
      • 10.3.1.1.1. By Value
    • 10.3.1.2. Market Share & Forecast
      • 10.3.1.2.1. By Service Type
      • 10.3.1.2.2. By Business Application
      • 10.3.1.2.3. By Organization Size
      • 10.3.1.2.4. By End User
  • 10.3.2. Colombia Multi-Vendor Support Services Market Outlook
    • 10.3.2.1. Market Size & Forecast
      • 10.3.2.1.1. By Value
    • 10.3.2.2. Market Share & Forecast
      • 10.3.2.2.1. By Service Type
      • 10.3.2.2.2. By Business Application
      • 10.3.2.2.3. By Organization Size
      • 10.3.2.2.4. By End User
  • 10.3.3. Argentina Multi-Vendor Support Services Market Outlook
    • 10.3.3.1. Market Size & Forecast
      • 10.3.3.1.1. By Value
    • 10.3.3.2. Market Share & Forecast
      • 10.3.3.2.1. By Service Type
      • 10.3.3.2.2. By Business Application
      • 10.3.3.2.3. By Organization Size
      • 10.3.3.2.4. By End User

11. Market Dynamics

• 11.1. Drivers
• 11.2. Challenges

12. Market Trends & Developments

• 12.1. Merger & Acquisition (If Any)
• 12.2. Product Launches (If Any)
• 12.3. Recent Developments

13. Global Multi-Vendor Support Services Market: SWOT Analysis

14. Porter's Five Forces Analysis

• 14.1. Competition in the Industry
• 14.2. Potential of New Entrants
• 14.3. Power of Suppliers
• 14.4. Power of Customers
• 14.5. Threat of Substitute Products

15. Competitive Landscape

• 15.1. IBM Corporation
  • 15.1.1. Business Overview
  • 15.1.2. Products & Services
  • 15.1.3. Recent Developments
  • 15.1.4. Key Personnel
  • 15.1.5. SWOT Analysis
• 15.2. Oracle Corporation
• 15.3. Microsoft Corporation
• 15.4. Clear Technologies, Inc.
• 15.5. Dell Technologies Inc
• 15.6. Evernex Group SAS
• 15.7. Hewlett Packard Enterprise Co
• 15.8. Quantum Corp
• 15.9. Blue Sky Group Ltd
• 15.10. Softcat plc

16. Strategic Recommendations

17. About Us & Disclaimer