유럽의 비즈니스 자동화 서비스 프로바이더 : 시장 개요, 파트 3(총 3부)

The European business automation market has matured from efficiency-driven RPA to a strategic mandate for intelligence-enabled transformation, defined by AI orchestration and autonomous decision-making. GSIs are responding by abandoning tactical bot deployments in favor of proprietary, AI-first platforms (e.g., Cognizant Neuro AI, TCS WisdomNext, and Tech Mahindra's TechM Orion) that facilitate the consult-to-operate model. These firms are securing their relevance by investing billions in generative and agentic AI capabilities, shifting the competitive focus toward end-to-end transformation, data integrity, and cross-enterprise orchestration (often anchored by platforms like ServiceNow).Crucially, success in Europe is increasingly predicated on demonstrating deep governance maturity, localized delivery footprints, and solutions (e.g., Sopra Steria's IAka) that guarantee regulatory compliance and data sovereignty across highly regulated industries. GSIs are transforming from technology implementers into the engineers of the autonomous, compliant European enterprise."The competitive battle among global systems integrators (GSIs) in Europe is no longer about who can deploy the most bots, but who can engineer the most resilient and compliant decision-making fabric," said Milan Kalal, senior research manager, IDC European Automation Strategies. "As automation pivots sharply toward agentic AI and sophisticated orchestration, the winning strategy involves coupling proprietary intelligence - like GenAI aggregation and multi-agent systems - with deep regulatory governance. In the complex European landscape, trust is the ultimate currency, and the GSIs that master the balance between autonomous intelligence and sovereign compliance will architect the future of the enterprise."

Executive Snapshot

New Market Developments and Dynamics

• Vendor Profiles
  • 4. The Global Systems Integrators
    • Atos
      • Case Study 1: WSP (Engineering Consultancy, U.K.) - Global Automation Strategy
      • Case Study 2: National Health Service (U.K.) - Claims and Data Processing Automation
    • Capgemini (as of October 17, 2025 - Pre-Integration of WNS)
      • Case Study 1: European Telecom Operator - Order-to-Billing Automation
      • Case Study 2: Finance and Procurement Automation - Intelligent Document Processing
    • Cognizant
      • Case Study 1: Financial Services - Document Processing with GenAI
      • Case Study 2: Major Healthcare Payer - End-to-End Intelligent Automation
    • Sopra Steria
      • Case Study 1: Utility Services - Scaling Safety with Industrialized RPA
      • Case Study 2: Enterprise IT - Agentic Automation for Compliance
    • Tata Consultancy Services
      • Case Study 1: Belgian Telecom Operator - Communication-Services Automation
      • Case Study 2: Insurance Provider - IT-Operating-Model Transformation
    • Tech Mahindra
      • Case Study 1: Global Retail Comp. - Finance and Shared-Services Automation
      • Case Study 2: Global Payment Network - Agentic AI Travel Policy Engine
    • Wipro
      • Case Study 1: Financial Services - Debt Collection Automation
      • Case Study 2: Electronics Retailer - Boosting NPS with AI Virtual Agents

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