세계의 시민 서비스 AI 시장(2025-2029년)

The citizen services ai market is forecasted to grow by USD 28,858.8 mn during 2024-2029, accelerating at a CAGR of 27.2% during the forecast period. The report on the citizen services ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by imperative for enhanced governmental operational efficiency and cost optimization, escalating citizen expectations for seamless, personalized digital interactions, and convergence of big data proliferation and rapid technological advancement in ai.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's citizen services ai market is segmented as below:

By Technology

• Machine learning
• Natural language processing
• Computer vision and image processing
• Generative AI and LLM
• Facial and biometric recognition

By End-user

• Public safety and emergency response
• Traffic and transportation management
• Healthcare and social services
• Utilities and smart infrastructure
• Others

By Component

• Solutions
• Services

By Geographical Landscape

• North America
• APAC
• Europe
• Middle East and Africa
• South America

This study identifies the pervasive integration of generative ai for advanced citizen engagement and internal productivity as one of the prime reasons driving the citizen services ai market growth during the next few years. Also, shift towards hyper-personalization and proactive service delivery and heightened emphasis on responsible ai governance, ethics, and explainability will lead to sizable demand in the market.

The report on the citizen services ai market covers the following areas:

• Citizen Services AI Market sizing
• Citizen Services AI Market forecast
• Citizen Services AI Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading citizen services ai market vendors that include Accenture PLC, Amazon Web Services Inc., Automation Anywhere Inc., Baidu Inc., Fujitsu Ltd., Google LLC, Huawei Technologies Co. Ltd., Hyland Software Inc., Infosys Ltd., International Business Machines Corp., Microsoft Corp., NVIDIA Corp., Oracle Corp., Pegasystems Inc., Salesforce Inc., SAP SE, ServiceNow Inc., Tata Consultancy Services Ltd., Tencent Holdings Ltd., and Wipro Ltd.. Also, the citizen services ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Technology
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Market Segmentation by Component
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

• 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 2.2 Criticality of inputs and Factors of differentiation
  • Overview on criticality of inputs and factors of differentiation
• 2.3 Factors of disruption
  • Overview on factors of disruption
• 2.4 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

• 3.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 3.2 Market characteristics
  • Market characteristics analysis
• 3.3 Value chain analysis
  • Value chain analysis

4 Market Sizing

• 4.1 Market definition
  • Offerings of companies included in the market definition
• 4.2 Market segment analysis
  • Market segments
• 4.3 Market size 2024
• 4.4 Market outlook: Forecast for 2024-2029
  • Chart on Global - Market size and forecast 2024-2029 ($ million)
  • Data Table on Global - Market size and forecast 2024-2029 ($ million)
  • Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

• 5.1 Global Citizen Services AI Market 2019 - 2023
  • Historic Market Size - Data Table on Global Citizen Services AI Market 2019 - 2023 ($ million)
• 5.2 Technology segment analysis 2019 - 2023
  • Historic Market Size - Technology Segment 2019 - 2023 ($ million)
• 5.3 End-user segment analysis 2019 - 2023
  • Historic Market Size - End-user Segment 2019 - 2023 ($ million)
• 5.4 Component segment analysis 2019 - 2023
  • Historic Market Size - Component Segment 2019 - 2023 ($ million)
• 5.5 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ million)
• 5.6 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Five Forces Analysis

• 6.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
• 6.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
• 6.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• 6.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
• 6.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
• 6.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
• 6.7 Market condition
  • Chart on Market condition - Five forces 2024 and 2029

7 Market Segmentation by Technology

• 7.1 Market segments
  • Chart on Technology - Market share 2024-2029 (%)
  • Data Table on Technology - Market share 2024-2029 (%)
• 7.2 Comparison by Technology
  • Chart on Comparison by Technology
  • Data Table on Comparison by Technology
• 7.3 Machine learning - Market size and forecast 2024-2029
  • Chart on Machine learning - Market size and forecast 2024-2029 ($ million)
  • Data Table on Machine learning - Market size and forecast 2024-2029 ($ million)
  • Chart on Machine learning - Year-over-year growth 2024-2029 (%)
  • Data Table on Machine learning - Year-over-year growth 2024-2029 (%)
• 7.4 Natural language processing - Market size and forecast 2024-2029
  • Chart on Natural language processing - Market size and forecast 2024-2029 ($ million)
  • Data Table on Natural language processing - Market size and forecast 2024-2029 ($ million)
  • Chart on Natural language processing - Year-over-year growth 2024-2029 (%)
  • Data Table on Natural language processing - Year-over-year growth 2024-2029 (%)
• 7.5 Computer vision and image processing - Market size and forecast 2024-2029
  • Chart on Computer vision and image processing - Market size and forecast 2024-2029 ($ million)
  • Data Table on Computer vision and image processing - Market size and forecast 2024-2029 ($ million)
  • Chart on Computer vision and image processing - Year-over-year growth 2024-2029 (%)
  • Data Table on Computer vision and image processing - Year-over-year growth 2024-2029 (%)
• 7.6 Generative AI and LLM - Market size and forecast 2024-2029
  • Chart on Generative AI and LLM - Market size and forecast 2024-2029 ($ million)
  • Data Table on Generative AI and LLM - Market size and forecast 2024-2029 ($ million)
  • Chart on Generative AI and LLM - Year-over-year growth 2024-2029 (%)
  • Data Table on Generative AI and LLM - Year-over-year growth 2024-2029 (%)
• 7.7 Facial and biometric recognition - Market size and forecast 2024-2029
  • Chart on Facial and biometric recognition - Market size and forecast 2024-2029 ($ million)
  • Data Table on Facial and biometric recognition - Market size and forecast 2024-2029 ($ million)
  • Chart on Facial and biometric recognition - Year-over-year growth 2024-2029 (%)
  • Data Table on Facial and biometric recognition - Year-over-year growth 2024-2029 (%)
• 7.8 Market opportunity by Technology
  • Market opportunity by Technology ($ million)
  • Data Table on Market opportunity by Technology ($ million)

8 Market Segmentation by End-user

• 8.1 Market segments
  • Chart on End-user - Market share 2024-2029 (%)
  • Data Table on End-user - Market share 2024-2029 (%)
• 8.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 8.3 Public safety and emergency response - Market size and forecast 2024-2029
  • Chart on Public safety and emergency response - Market size and forecast 2024-2029 ($ million)
  • Data Table on Public safety and emergency response - Market size and forecast 2024-2029 ($ million)
  • Chart on Public safety and emergency response - Year-over-year growth 2024-2029 (%)
  • Data Table on Public safety and emergency response - Year-over-year growth 2024-2029 (%)
• 8.4 Traffic and transportation management - Market size and forecast 2024-2029
  • Chart on Traffic and transportation management - Market size and forecast 2024-2029 ($ million)
  • Data Table on Traffic and transportation management - Market size and forecast 2024-2029 ($ million)
  • Chart on Traffic and transportation management - Year-over-year growth 2024-2029 (%)
  • Data Table on Traffic and transportation management - Year-over-year growth 2024-2029 (%)
• 8.5 Healthcare and social services - Market size and forecast 2024-2029
  • Chart on Healthcare and social services - Market size and forecast 2024-2029 ($ million)
  • Data Table on Healthcare and social services - Market size and forecast 2024-2029 ($ million)
  • Chart on Healthcare and social services - Year-over-year growth 2024-2029 (%)
  • Data Table on Healthcare and social services - Year-over-year growth 2024-2029 (%)
• 8.6 Utilities and smart infrastructure - Market size and forecast 2024-2029
  • Chart on Utilities and smart infrastructure - Market size and forecast 2024-2029 ($ million)
  • Data Table on Utilities and smart infrastructure - Market size and forecast 2024-2029 ($ million)
  • Chart on Utilities and smart infrastructure - Year-over-year growth 2024-2029 (%)
  • Data Table on Utilities and smart infrastructure - Year-over-year growth 2024-2029 (%)
• 8.7 Others - Market size and forecast 2024-2029
  • Chart on Others - Market size and forecast 2024-2029 ($ million)
  • Data Table on Others - Market size and forecast 2024-2029 ($ million)
  • Chart on Others - Year-over-year growth 2024-2029 (%)
  • Data Table on Others - Year-over-year growth 2024-2029 (%)
• 8.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

9 Market Segmentation by Component

• 9.1 Market segments
  • Chart on Component - Market share 2024-2029 (%)
  • Data Table on Component - Market share 2024-2029 (%)
• 9.2 Comparison by Component
  • Chart on Comparison by Component
  • Data Table on Comparison by Component
• 9.3 Solutions - Market size and forecast 2024-2029
  • Chart on Solutions - Market size and forecast 2024-2029 ($ million)
  • Data Table on Solutions - Market size and forecast 2024-2029 ($ million)
  • Chart on Solutions - Year-over-year growth 2024-2029 (%)
  • Data Table on Solutions - Year-over-year growth 2024-2029 (%)
• 9.4 Services - Market size and forecast 2024-2029
  • Chart on Services - Market size and forecast 2024-2029 ($ million)
  • Data Table on Services - Market size and forecast 2024-2029 ($ million)
  • Chart on Services - Year-over-year growth 2024-2029 (%)
  • Data Table on Services - Year-over-year growth 2024-2029 (%)
• 9.5 Market opportunity by Component
  • Market opportunity by Component ($ million)
  • Data Table on Market opportunity by Component ($ million)

10 Customer Landscape

• 10.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

11 Geographic Landscape

• 11.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Data Table on Market share By Geographical Landscape 2024-2029 (%)
• 11.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 11.3 North America - Market size and forecast 2024-2029
  • Chart on North America - Market size and forecast 2024-2029 ($ million)
  • Data Table on North America - Market size and forecast 2024-2029 ($ million)
  • Chart on North America - Year-over-year growth 2024-2029 (%)
  • Data Table on North America - Year-over-year growth 2024-2029 (%)
• 11.4 APAC - Market size and forecast 2024-2029
  • Chart on APAC - Market size and forecast 2024-2029 ($ million)
  • Data Table on APAC - Market size and forecast 2024-2029 ($ million)
  • Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Data Table on APAC - Year-over-year growth 2024-2029 (%)
• 11.5 Europe - Market size and forecast 2024-2029
  • Chart on Europe - Market size and forecast 2024-2029 ($ million)
  • Data Table on Europe - Market size and forecast 2024-2029 ($ million)
  • Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Data Table on Europe - Year-over-year growth 2024-2029 (%)
• 11.6 Middle East and Africa - Market size and forecast 2024-2029
  • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
• 11.7 South America - Market size and forecast 2024-2029
  • Chart on South America - Market size and forecast 2024-2029 ($ million)
  • Data Table on South America - Market size and forecast 2024-2029 ($ million)
  • Chart on South America - Year-over-year growth 2024-2029 (%)
  • Data Table on South America - Year-over-year growth 2024-2029 (%)
• 11.8 US - Market size and forecast 2024-2029
  • Chart on US - Market size and forecast 2024-2029 ($ million)
  • Data Table on US - Market size and forecast 2024-2029 ($ million)
  • Chart on US - Year-over-year growth 2024-2029 (%)
  • Data Table on US - Year-over-year growth 2024-2029 (%)
• 11.9 China - Market size and forecast 2024-2029
  • Chart on China - Market size and forecast 2024-2029 ($ million)
  • Data Table on China - Market size and forecast 2024-2029 ($ million)
  • Chart on China - Year-over-year growth 2024-2029 (%)
  • Data Table on China - Year-over-year growth 2024-2029 (%)
• 11.10 Canada - Market size and forecast 2024-2029
  • Chart on Canada - Market size and forecast 2024-2029 ($ million)
  • Data Table on Canada - Market size and forecast 2024-2029 ($ million)
  • Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Data Table on Canada - Year-over-year growth 2024-2029 (%)
• 11.11 India - Market size and forecast 2024-2029
  • Chart on India - Market size and forecast 2024-2029 ($ million)
  • Data Table on India - Market size and forecast 2024-2029 ($ million)
  • Chart on India - Year-over-year growth 2024-2029 (%)
  • Data Table on India - Year-over-year growth 2024-2029 (%)
• 11.12 UK - Market size and forecast 2024-2029
  • Chart on UK - Market size and forecast 2024-2029 ($ million)
  • Data Table on UK - Market size and forecast 2024-2029 ($ million)
  • Chart on UK - Year-over-year growth 2024-2029 (%)
  • Data Table on UK - Year-over-year growth 2024-2029 (%)
• 11.13 Germany - Market size and forecast 2024-2029
  • Chart on Germany - Market size and forecast 2024-2029 ($ million)
  • Data Table on Germany - Market size and forecast 2024-2029 ($ million)
  • Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Data Table on Germany - Year-over-year growth 2024-2029 (%)
• 11.14 Japan - Market size and forecast 2024-2029
  • Chart on Japan - Market size and forecast 2024-2029 ($ million)
  • Data Table on Japan - Market size and forecast 2024-2029 ($ million)
  • Chart on Japan - Year-over-year growth 2024-2029 (%)
  • Data Table on Japan - Year-over-year growth 2024-2029 (%)
• 11.15 France - Market size and forecast 2024-2029
  • Chart on France - Market size and forecast 2024-2029 ($ million)
  • Data Table on France - Market size and forecast 2024-2029 ($ million)
  • Chart on France - Year-over-year growth 2024-2029 (%)
  • Data Table on France - Year-over-year growth 2024-2029 (%)
• 11.16 Mexico - Market size and forecast 2024-2029
  • Chart on Mexico - Market size and forecast 2024-2029 ($ million)
  • Data Table on Mexico - Market size and forecast 2024-2029 ($ million)
  • Chart on Mexico - Year-over-year growth 2024-2029 (%)
  • Data Table on Mexico - Year-over-year growth 2024-2029 (%)
• 11.17 Italy - Market size and forecast 2024-2029
  • Chart on Italy - Market size and forecast 2024-2029 ($ million)
  • Data Table on Italy - Market size and forecast 2024-2029 ($ million)
  • Chart on Italy - Year-over-year growth 2024-2029 (%)
  • Data Table on Italy - Year-over-year growth 2024-2029 (%)
• 11.18 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

12 Drivers, Challenges, and Opportunity/Restraints

• 12.1 Market drivers
• 12.2 Market challenges
• 12.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
• 12.4 Market opportunities/restraints

13 Competitive Landscape

• 13.1 Overview
• 13.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 13.3 Landscape disruption
  • Overview on factors of disruption
• 13.4 Industry risks
  • Impact of key risks on business

14 Competitive Analysis

• 14.1 Companies profiled
  • Companies covered
• 14.2 Company ranking index
  • Company ranking index
• 14.3 Market positioning of companies
  • Matrix on companies position and classification
• 14.4 Accenture PLC
  • Accenture PLC - Overview
  • Accenture PLC - Business segments
  • Accenture PLC - Key news
  • Accenture PLC - Key offerings
  • Accenture PLC - Segment focus
  • SWOT
• 14.5 Amazon Web Services Inc.
  • Amazon Web Services Inc. - Overview
  • Amazon Web Services Inc. - Product / Service
  • Amazon Web Services Inc. - Key news
  • Amazon Web Services Inc. - Key offerings
  • SWOT
• 14.6 Baidu Inc.
  • Baidu Inc. - Overview
  • Baidu Inc. - Business segments
  • Baidu Inc. - Key offerings
  • Baidu Inc. - Segment focus
  • SWOT
• 14.7 Google LLC
  • Google LLC - Overview
  • Google LLC - Product / Service
  • Google LLC - Key offerings
  • SWOT
• 14.8 Infosys Ltd.
  • Infosys Ltd. - Overview
  • Infosys Ltd. - Business segments
  • Infosys Ltd. - Key news
  • Infosys Ltd. - Key offerings
  • Infosys Ltd. - Segment focus
  • SWOT
• 14.9 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
  • SWOT
• 14.10 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
  • SWOT
• 14.11 NVIDIA Corp.
  • NVIDIA Corp. - Overview
  • NVIDIA Corp. - Business segments
  • NVIDIA Corp. - Key news
  • NVIDIA Corp. - Key offerings
  • NVIDIA Corp. - Segment focus
  • SWOT
• 14.12 Oracle Corp.
  • Oracle Corp. - Overview
  • Oracle Corp. - Business segments
  • Oracle Corp. - Key news
  • Oracle Corp. - Key offerings
  • Oracle Corp. - Segment focus
  • SWOT
• 14.13 Pegasystems Inc.
  • Pegasystems Inc. - Overview
  • Pegasystems Inc. - Product / Service
  • Pegasystems Inc. - Key offerings
  • SWOT
• 14.14 Salesforce Inc.
  • Salesforce Inc. - Overview
  • Salesforce Inc. - Product / Service
  • Salesforce Inc. - Key news
  • Salesforce Inc. - Key offerings
  • SWOT
• 14.15 SAP SE
  • SAP SE - Overview
  • SAP SE - Business segments
  • SAP SE - Key news
  • SAP SE - Key offerings
  • SAP SE - Segment focus
  • SWOT
• 14.16 ServiceNow Inc.
  • ServiceNow Inc. - Overview
  • ServiceNow Inc. - Product / Service
  • ServiceNow Inc. - Key news
  • ServiceNow Inc. - Key offerings
  • SWOT
• 14.17 Tata Consultancy Services Ltd.
  • Tata Consultancy Services Ltd. - Overview
  • Tata Consultancy Services Ltd. - Business segments
  • Tata Consultancy Services Ltd. - Key news
  • Tata Consultancy Services Ltd. - Key offerings
  • Tata Consultancy Services Ltd. - Segment focus
  • SWOT
• 14.18 Tencent Holdings Ltd.
  • Tencent Holdings Ltd. - Overview
  • Tencent Holdings Ltd. - Business segments
  • Tencent Holdings Ltd. - Key news
  • Tencent Holdings Ltd. - Key offerings
  • Tencent Holdings Ltd. - Segment focus
  • SWOT

15 Appendix

• 15.1 Scope of the report
• 15.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 15.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 15.4 Research methodology
  • Research methodology
• 15.5 Data procurement
  • Information sources
• 15.6 Data validation
  • Data validation
• 15.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 15.8 Data synthesis
  • Data synthesis
• 15.9 360 degree market analysis
  • 360 degree market analysis
• 15.10 List of abbreviations
  • List of abbreviations