서비스 통합 및 관리 시장 : 컴포넌트별, 조직 규모별, 업계별 - 세계 예측(2025-2030년)

The Service Integration & Management Market was valued at USD 5.54 billion in 2023, expected to reach USD 5.86 billion in 2024, and is projected to grow at a CAGR of 6.63%, to USD 8.69 billion by 2030.

Service Integration & Management (SIAM) involves the strategic coordination of multiple service providers to ensure seamless service delivery to an organization. It focuses on integrating various IT services and managing their interactions to achieve optimal business outcomes. The necessity of SIAM arises from the increasing complexity of IT environments as organizations adopt multi-vendor sourcing strategies to enhance service quality and reduce costs. The application of SIAM spans various sectors, including IT, healthcare, manufacturing, and finance, where managing diverse service providers is crucial for operational efficiency and innovation. The end-use scope ranges from large enterprises to SMEs that seek to streamline their service delivery frameworks.

The market is influenced by factors like increased cloud adoption, digital transformation trends, and the need for agile IT solutions. These drivers underscore the burgeoning demand for SIAM solutions to ensure coordinated and efficient service delivery. Emerging opportunities lie in AI and automation, which can enhance service integration processes and analytics. Adopting machine learning for predictive analytics facilitates proactive management and escalates the efficiency of service ecosystems.

However, challenges include the complexity of orchestrating diverse service providers and aligning them with organizational goals. The lack of standardized frameworks and resistance to change within organizations may also impede growth. Additionally, data privacy concerns and regulatory compliance present significant hurdles.

The best areas for innovation and research include developing unified service management platforms that leverage AI-driven insights and automation to further enhance service efficiency and delivery. Fostering collaboration among service providers and creating a robust governance model can also lead to substantial business growth. The nature of the market is evolving towards strategically managing service ecosystems rather than individual services, emphasizing the shift from operationally focused management to strategically aligned service delivery. Organizations that embrace these innovations and address limitations can better adapt to the dynamic market landscape, ultimately deriving more value from their service integration efforts.

Market Dynamics: Unveiling Key Market Insights in the Rapidly Evolving Service Integration & Management Market

The Service Integration & Management Market is undergoing transformative changes driven by a dynamic interplay of supply and demand factors. Understanding these evolving market dynamics prepares business organizations to make informed investment decisions, refine strategic decisions, and seize new opportunities. By gaining a comprehensive view of these trends, business organizations can mitigate various risks across political, geographic, technical, social, and economic domains while also gaining a clearer understanding of consumer behavior and its impact on manufacturing costs and purchasing trends.

• Market Drivers
  • Demand for effective management of diverse IT services and adoption of multi-vendor outsourcing
  • Government support and investment in IT infrastructure and digitalization
• Market Restraints
  • Complexities associated with the integration and implementation of SIAM services
• Market Opportunities
  • Integration of AI and ML to enhance SIAM solutions
  • Emergence of advanced SIAM consulting services backed by improved certifications and training
• Market Challenges
  • Performance issues and security concerns of SIAM

Porter's Five Forces: A Strategic Tool for Navigating the Service Integration & Management Market

Porter's five forces framework is a critical tool for understanding the competitive landscape of the Service Integration & Management Market. It offers business organizations with a clear methodology for evaluating their competitive positioning and exploring strategic opportunities. This framework helps businesses assess the power dynamics within the market and determine the profitability of new ventures. With these insights, business organizations can leverage their strengths, address weaknesses, and avoid potential challenges, ensuring a more resilient market positioning.

PESTLE Analysis: Navigating External Influences in the Service Integration & Management Market

External macro-environmental factors play a pivotal role in shaping the performance dynamics of the Service Integration & Management Market. Political, Economic, Social, Technological, Legal, and Environmental factors analysis provides the necessary information to navigate these influences. By examining PESTLE factors, businesses can better understand potential risks and opportunities. This analysis enables business organizations to anticipate changes in regulations, consumer preferences, and economic trends, ensuring they are prepared to make proactive, forward-thinking decisions.

Market Share Analysis: Understanding the Competitive Landscape in the Service Integration & Management Market

A detailed market share analysis in the Service Integration & Management Market provides a comprehensive assessment of vendors' performance. Companies can identify their competitive positioning by comparing key metrics, including revenue, customer base, and growth rates. This analysis highlights market concentration, fragmentation, and trends in consolidation, offering vendors the insights required to make strategic decisions that enhance their position in an increasingly competitive landscape.

FPNV Positioning Matrix: Evaluating Vendors' Performance in the Service Integration & Management Market

The Forefront, Pathfinder, Niche, Vital (FPNV) Positioning Matrix is a critical tool for evaluating vendors within the Service Integration & Management Market. This matrix enables business organizations to make well-informed decisions that align with their goals by assessing vendors based on their business strategy and product satisfaction. The four quadrants provide a clear and precise segmentation of vendors, helping users identify the right partners and solutions that best fit their strategic objectives.

Key Company Profiles

The report delves into recent significant developments in the Service Integration & Management Market, highlighting leading vendors and their innovative profiles. These include Tata Consultancy Services Limited, Science Applications International Corporation, ServiceNow, Inc., 4me, Inc., Wrike, Inc., Amazon Web Services, Inc., HCL Technologies Limited, Wipro Limited, Tietoevry, NTT Data Corporation, Accenture PLC, Cognizant Technology Solutions Corporation, LTIMindtree Limited, Capgemini SE, Sofigate Group Oy, Orange Business, BAE Systems PLC, Serco Group PLC, CGI Inc., Tech Mahindra Limited, Atos SE, Fujitsu Limited, Infosys Limited, Exalate, Resultant, Oracle Corporation, International Business Machines Corporation, Coforge Limited, Little Fish (UK) Ltd., and Hewlett Packard Enterprise Company.

Market Segmentation & Coverage

This research report categorizes the Service Integration & Management Market to forecast the revenues and analyze trends in each of the following sub-markets:

• Based on Component, market is studied across Services and Solution. The Services is further studied across Consulting, Integration & Implementation, and Training, Support & Maintenance. The Solution is further studied across Business Solutions and Technology Solutions. The Business Solutions is further studied across Auditing & Invoicing, Contract Management, Governance, Risk & Control, and Procurement. The Technology Solutions is further studied across Application and Infrastructure.
• Based on Organization Size, market is studied across Large Enterprises and Small & Medium-Sized Enterprises.
• Based on Vertical, market is studied across Banking, Financial Services, & Insurance, Energy & Utilities, IT & Telecommunications, Manufacturing, Retail & Consumer Goods, and Transportation & Logistics.
• Based on Region, market is studied across Americas, Asia-Pacific, and Europe, Middle East & Africa. The Americas is further studied across Argentina, Brazil, Canada, Mexico, and United States. The United States is further studied across California, Florida, Illinois, New York, Ohio, Pennsylvania, and Texas. The Asia-Pacific is further studied across Australia, China, India, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, and Vietnam. The Europe, Middle East & Africa is further studied across Denmark, Egypt, Finland, France, Germany, Israel, Italy, Netherlands, Nigeria, Norway, Poland, Qatar, Russia, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, and United Kingdom.

The report offers a comprehensive analysis of the market, covering key focus areas:

1. Market Penetration: A detailed review of the current market environment, including extensive data from top industry players, evaluating their market reach and overall influence.

2. Market Development: Identifies growth opportunities in emerging markets and assesses expansion potential in established sectors, providing a strategic roadmap for future growth.

3. Market Diversification: Analyzes recent product launches, untapped geographic regions, major industry advancements, and strategic investments reshaping the market.

4. Competitive Assessment & Intelligence: Provides a thorough analysis of the competitive landscape, examining market share, business strategies, product portfolios, certifications, regulatory approvals, patent trends, and technological advancements of key players.

5. Product Development & Innovation: Highlights cutting-edge technologies, R&D activities, and product innovations expected to drive future market growth.

The report also answers critical questions to aid stakeholders in making informed decisions:

1. What is the current market size, and what is the forecasted growth?

2. Which products, segments, and regions offer the best investment opportunities?

3. What are the key technology trends and regulatory influences shaping the market?

4. How do leading vendors rank in terms of market share and competitive positioning?

5. What revenue sources and strategic opportunities drive vendors' market entry or exit strategies?

Table of Contents

1. Preface

• 1.1. Objectives of the Study
• 1.2. Market Segmentation & Coverage
• 1.3. Years Considered for the Study
• 1.4. Currency & Pricing
• 1.5. Language
• 1.6. Stakeholders

2. Research Methodology

• 2.1. Define: Research Objective
• 2.2. Determine: Research Design
• 2.3. Prepare: Research Instrument
• 2.4. Collect: Data Source
• 2.5. Analyze: Data Interpretation
• 2.6. Formulate: Data Verification
• 2.7. Publish: Research Report
• 2.8. Repeat: Report Update

3. Executive Summary

4. Market Overview

5. Market Insights

• 5.1. Market Dynamics
  • 5.1.1. Drivers
    • 5.1.1.1. Demand for effective management of diverse IT services and adoption of multi-vendor outsourcing
    • 5.1.1.2. Government support and investment in IT infrastructure and digitalization
  • 5.1.2. Restraints
    • 5.1.2.1. Complexities associated with the integration and implementation of SIAM services
  • 5.1.3. Opportunities
    • 5.1.3.1. Integration of AI and ML to enhance SIAM solutions
    • 5.1.3.2. Emergence of advanced SIAM consulting services backed by improved certifications and training
  • 5.1.4. Challenges
    • 5.1.4.1. Performance issues and security concerns of SIAM
• 5.2. Market Segmentation Analysis
  • 5.2.1. Component: Growing importance of training, support, and maintenance to optimize the service value
  • 5.2.2. Organization Size: Rising deployment of SIAM in large enterprises to harmonize an extensive array of IT services
  • 5.2.3. Vertical: Rising adoption of SIAM to support the rapid pace of technological advancements in IT and telecommunications sector
• 5.3. Porter's Five Forces Analysis
  • 5.3.1. Threat of New Entrants
  • 5.3.2. Threat of Substitutes
  • 5.3.3. Bargaining Power of Customers
  • 5.3.4. Bargaining Power of Suppliers
  • 5.3.5. Industry Rivalry
• 5.4. PESTLE Analysis
  • 5.4.1. Political
  • 5.4.2. Economic
  • 5.4.3. Social
  • 5.4.4. Technological
  • 5.4.5. Legal
  • 5.4.6. Environmental

6. Service Integration & Management Market, by Component

• 6.1. Introduction
• 6.2. Services
  • 6.2.1. Consulting
  • 6.2.2. Integration & Implementation
  • 6.2.3. Training, Support & Maintenance
• 6.3. Solution
  • 6.3.1. Business Solutions
    • 6.3.1.1. Auditing & Invoicing
    • 6.3.1.2. Contract Management
    • 6.3.1.3. Governance, Risk & Control
    • 6.3.1.4. Procurement
  • 6.3.2. Technology Solutions
    • 6.3.2.1. Application
    • 6.3.2.2. Infrastructure

7. Service Integration & Management Market, by Organization Size

• 7.1. Introduction
• 7.2. Large Enterprises
• 7.3. Small & Medium-Sized Enterprises

8. Service Integration & Management Market, by Vertical

• 8.1. Introduction
• 8.2. Banking, Financial Services, & Insurance
• 8.3. Energy & Utilities
• 8.4. IT & Telecommunications
• 8.5. Manufacturing
• 8.6. Retail & Consumer Goods
• 8.7. Transportation & Logistics

9. Americas Service Integration & Management Market

• 9.1. Introduction
• 9.2. Argentina
• 9.3. Brazil
• 9.4. Canada
• 9.5. Mexico
• 9.6. United States

10. Asia-Pacific Service Integration & Management Market

• 10.1. Introduction
• 10.2. Australia
• 10.3. China
• 10.4. India
• 10.5. Indonesia
• 10.6. Japan
• 10.7. Malaysia
• 10.8. Philippines
• 10.9. Singapore
• 10.10. South Korea
• 10.11. Taiwan
• 10.12. Thailand
• 10.13. Vietnam

11. Europe, Middle East & Africa Service Integration & Management Market

• 11.1. Introduction
• 11.2. Denmark
• 11.3. Egypt
• 11.4. Finland
• 11.5. France
• 11.6. Germany
• 11.7. Israel
• 11.8. Italy
• 11.9. Netherlands
• 11.10. Nigeria
• 11.11. Norway
• 11.12. Poland
• 11.13. Qatar
• 11.14. Russia
• 11.15. Saudi Arabia
• 11.16. South Africa
• 11.17. Spain
• 11.18. Sweden
• 11.19. Switzerland
• 11.20. Turkey
• 11.21. United Arab Emirates
• 11.22. United Kingdom

12. Competitive Landscape

• 12.1. Market Share Analysis, 2023
• 12.2. FPNV Positioning Matrix, 2023
• 12.3. Competitive Scenario Analysis
  • 12.3.1. Infosys and TK Elevator Extend Strategic Collaboration
  • 12.3.2. Capgemini Collaborates with Euroclear for Successful Launch of Digital Financial Market Infrastructure (D-Fmi) New D-Fmi Platform
  • 12.3.3. Oracle Buys Next Technik
  • 12.3.4. CGI Achieves Successful Integration of Military Logistics and Asset Management Systems in Planetary-Scale Metaverse
  • 12.3.5. Fujitsu Unveils Virtuora Service Management and Orchestration for Intelligent, Resilient and Robust Network Service Delivery
  • 12.3.6. Newgen and Coforge Elevate Partnership to Deliver Transformative Insurance Lifecycle Management Solutions
  • 12.3.7. Amazon Web Services Announces Plan to Invest USD 3.5 Billion in Ohio
  • 12.3.8. Tietoevry Acquires MentorMate to Expand North American Customer Base and Global Digital Engineering Capabilities of its Create Business
  • 12.3.9. Atos launches Technology Consulting, A New Portfolio of Advisory Services to Support C-Suite Customers in Building Technology Roadmap
  • 12.3.10. Accenture to Acquire Anser Advisory to Expand Capital Project Capabilities
  • 12.3.11. Wipro Enters into a Five-Year Business Partnership with ServiceNow
  • 12.3.12. Wrike Announced the Expansion of its Work Intelligence Solution
  • 12.3.13. Microsoft and Epic expand strategic collaboration with integration of Azure OpenAI Service
  • 12.3.14. HCLTech Announced Major Expansion in Romania

Companies Mentioned

• 1. Tata Consultancy Services Limited
• 2. Science Applications International Corporation
• 3. ServiceNow, Inc.
• 4. 4me, Inc.
• 5. Wrike, Inc.
• 6. Amazon Web Services, Inc.
• 7. HCL Technologies Limited
• 8. Wipro Limited
• 9. Tietoevry
• 10. NTT Data Corporation
• 11. Accenture PLC
• 12. Cognizant Technology Solutions Corporation
• 13. LTIMindtree Limited
• 14. Capgemini SE
• 15. Sofigate Group Oy
• 16. Orange Business
• 17. BAE Systems PLC
• 18. Serco Group PLC
• 19. CGI Inc.
• 20. Tech Mahindra Limited
• 21. Atos SE
• 22. Fujitsu Limited
• 23. Infosys Limited
• 24. Exalate
• 25. Resultant
• 26. Oracle Corporation
• 27. International Business Machines Corporation
• 28. Coforge Limited
• 29. Little Fish (UK) Ltd.
• 30. Hewlett Packard Enterprise Company