세계의 필드 서비스 관리 시장 예측(-2030년) : 오퍼링별, 배포 모드별, 조직 규모별, 업계별, 지역별

The field service management market is expanding rapidly, with a projected market size anticipated to rise from about USD 5.10 billion in 2025 to USD 9.17 billion by 2030, featuring a CAGR of 12.5%. The market is expanding rapidly, driven by companies prioritizing operational efficiency, customer satisfaction, and digital transformation across the telecom, manufacturing, and logistics industries.

Modern FSM platforms optimize workforce efficiency, enhance customer experience, and enable seamless integration with cloud, AI, and IoT technologies to support end-to-end service excellence. Key factors include the adoption of cloud-based platforms and automation, real-time tracking, predictive maintenance, and mobile workforce management, which collectively improve scheduling, asset utilization, and service quality.

The integration of advanced technologies, such as AI, IoT, and analytics, enables improved technician productivity and data-driven decision-making, while regulatory compliance and rising customer expectations further accelerate the adoption of field service management solutions. However, the market faces significant restraints, including persistent workforce skill shortages, integration issues with legacy infrastructure, and data security concerns within cloud environments. These challenges increase training and onboarding costs and may slow the pace of technology adoption for some organizations, requiring sustained focus on workforce development and secure digital transformation.

"In deployment mode, Cloud is expected to account for the fastest growth rate during the forecast period"

Cloud technology is a key driver behind the rapid growth of the field service management market due to its inherent scalability, flexibility, and ability to provide real-time data access. Cloud-based FSM solutions enable seamless collaboration among technicians, customers, and back-office teams regardless of location, optimizing scheduling, dispatching, and inventory management through centralized digital platforms. Cloud facilitates integration with complementary enterprise systems such as ERP and CRM, enhancing operational efficiency and ensuring a cohesive workflow.

Additionally, advancements in IoT, AI, and mobile connectivity supported by cloud infrastructure empower predictive maintenance and intelligent resource allocation, reducing downtime and improving first-time fix rates. Cloud FSM platforms also enhance customer experience by supporting self-service portals and real-time service tracking. Security and compliance features are critical components, ensuring the protection of sensitive data across distributed environments. Cloud technology supports continuous innovation and adaptability in FSM, providing organizations with a competitive advantage as they streamline operations and respond to evolving customer expectations in a cost-effective manner.

"By offering, solutions segment is expected to hold the largest market share during the forecast period"

By offering, solutions that hold the largest market share are known for simplifying and improving how companies manage on-field operations. These solutions help schedule jobs, track technicians, manage inventories, and automate service requests efficiently. Oracle, Microsoft, Salesforce, and SAP provide cloud-based platforms that are easy to access and scale. They also integrate well with other business tools such as CRM and ERP systems to keep workflows smooth and data consistent.

Additionally, these solutions use smart technologies such as artificial intelligence and IoT to predict issues and optimize work, which enhances service speed and quality. Their user-friendly interfaces and robust security features cater to the diverse needs of various industries, making them reliable choices. Companies offering flexible pricing and customizable features support businesses in adapting FSM to their specific needs.

"North America leads the field service management market with strong adoption of cloud-based solutions, while Asia Pacific is the fastest-growing region driven by rapid digital transformation"

North America is expected to dominate the field service management market, driven by the growing enterprise demand for real-time visibility, automation, and enhanced customer engagement. The region's advanced digital infrastructure and early adoption of AI, IoT, and analytics-based FSM platforms enable organizations to optimize scheduling, dispatch, and predictive maintenance operations. For solution providers, this creates opportunities to deliver scalable and integrated platforms across various industries, including utilities, manufacturing, telecommunications, and healthcare.

In contrast, Asia Pacific is witnessing accelerated FSM growth due to the increasing adoption of cloud-based deployment models, expanding mobile connectivity, and government programs supporting digital service modernization. Strategic collaborations between technology vendors and regional enterprises are fostering efficient field operations, data-driven decision-making, and improved service delivery models. Capitalizing on these advancements enables FSM providers to enhance workforce productivity, reduce operational costs, and meet the evolving expectations of customers across diverse industries.

Breakdown of Primaries

In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the field service management market.

• By Company: Tier I - 46%, Tier II - 16%, and Tier III - 38%
• By Designation: C-Level Executives - 32%, D-Level Executives -42%, and Others - 26%
• By Region: North America - 40%, Europe - 33%, Asia Pacific - 17%, and Rest of the world - 10%

The report includes a study of key players offering field service management. It profiles major vendors in the field service management market. The major market players include Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), Syncron (Sweden), PTC (US), ServicePower (UK), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), Fielde (US), FieldEdge (US), Jobber (Canada), ServiceM8 (Australia), Kickserv(US), Pegasystems (US), Skedulo(US), Service Fusion(US), Husky Intelligence (Finland), FieldPulse (US), Dassault Systems (France), and Workiz(US).

Research Coverage

This research report categorizes the field service management market based on based on Offering (solutions (scheduling, dispatch, & route optimization, work order management, customer management, reporting & analytics, inventory management , Service Contract Management and Other Solutions), Services (consulting, integration & implementation, training & support), Deployment Mode (on-premises and cloud), Organization Size (large enterprises and SMEs), Vertical (manufacturing, transportation & logistics, construction & real estate, healthcare & life sciences, energy & utilities, telecom, IT & ITES, oil & gas, other verticals and Region (North America, Europe, Asia Pacific, Middle East & Africa, and Latin America). The report's scope encompasses detailed information regarding the major factors, including drivers, restraints, challenges, and opportunities, that influence the growth of the field service management market. A detailed analysis of key industry players was conducted to provide insights into their business overview, solutions, and services, as well as key strategies, contracts, partnerships, agreements, new product & service launches, mergers and acquisitions, and recent developments associated with the field service management market. This report also includes a competitive analysis of emerging startups in the field service management market ecosystem.

Reason to Buy this Report

The report would provide market leaders and new entrants with information on the closest approximations of the revenue numbers for the overall field service management market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights to better position their businesses and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides them with information on key market drivers, restraints, challenges, and opportunities.

The report provides insights into the following points:

• Analysis of key drivers (Acceleration of Cloud-based deployment models; Increasing focus on customer experience and satisfaction; Rising adoption of mobile based FSM solutions), restraints (Talent shortage and workforce skill gaps; Resistance from field technicians to adopt new digital tools), opportunities (Integration with ERP and CRM systems; Use of augmented reality and remote assistance in field service; Providing industry-specific customized solutions), and challenges (Complexity of managing multi-vendor and multi-system environment; Integration challenges with legacy IT systems)
• Product Development/Innovation: Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the field service management market
• Market Development: Comprehensive information about lucrative markets - analysis of the field service management market across varied regions
• Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the field of service management market
• Competitive Assessment: In-depth assessment of market shares, growth strategies and service offerings of leading players such as Oracle (US), Microsoft (US), Salesforce (US), IFS (Sweden), SAP SE (Germany), Infor (US), Trimble (US), Comarch (Poland), Syncron (Sweden), PTC (US), ServicePower (UK), OverIT (Italy), FieldAware (US), Zinier (US), Accruent (US), Praxedo (France), Fielde (US), FieldEdge (US), Jobber (Canada), ServiceM8 (Australia), Kickserv(US), Pegasystems (US), Skedulo(US), Service Fusion(US), Husky Intelligence (Finland), FieldPulse (US), Dassault Systems (France) and Workiz(US). The report also helps stakeholders understand the field service management market, providing information on key market drivers, restraints, challenges, and opportunities

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 STUDY OBJECTIVES
• 1.2 MARKET DEFINITION
• 1.3 STUDY SCOPE
  • 1.3.1 MARKET SEGMENTATION AND REGIONAL SCOPE
  • 1.3.2 INCLUSIONS AND EXCLUSIONS
  • 1.3.3 YEARS CONSIDERED
  • 1.3.4 CURRENCY CONSIDERED
• 1.4 STAKEHOLDERS
• 1.5 SUMMARY OF STRATEGIC CHANGE IN MARKET

2 EXECUTIVE SUMMARY

• 2.1 KEY INSIGHTS AND MARKET HIGHLIGHTS
• 2.2 KEY MARKET PARTICIPANTS: SHARE INSIGHTS AND STRATEGIC DEVELOPMENTS
• 2.3 DISRUPTIVE TRENDS SHAPING MARKET
• 2.4 HIGH-GROWTH SEGMENTS AND EMERGING FRONTIERS
• 2.5 SNAPSHOT: GLOBAL MARKET SIZE, GROWTH RATE, AND FORECAST

3 PREMIUM INSIGHTS

• 3.1 ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN FIELD SERVICE MANAGEMENT MARKET
• 3.2 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING
• 3.3 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE
• 3.4 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL
• 3.5 FIELD SERVICE MANAGEMENT MARKET, BY REGION

4 MARKET OVERVIEW AND INDUSTRY TRENDS

• 4.1 INTRODUCTION
• 4.2 MARKET DYNAMICS
  • 4.2.1 DRIVERS
    • 4.2.1.1 Acceleration of cloud-based deployment models
    • 4.2.1.2 Increasing focus on customer experience and satisfaction
    • 4.2.1.3 Rising adoption of mobile-based FSM solutions
  • 4.2.2 RESTRAINTS
    • 4.2.2.1 Talent shortage and workforce skill gaps
    • 4.2.2.2 Resistance from field technicians to adopt new digital tools
  • 4.2.3 OPPORTUNITIES
    • 4.2.3.1 Integration with ERP and CRM systems
    • 4.2.3.2 Use of augmented reality and remote assistance in field service
    • 4.2.3.3 Providing industry-specific customized solutions
  • 4.2.4 CHALLENGES
    • 4.2.4.1 Complexity of managing multi-vendor and multi-system environments
    • 4.2.4.2 Integration challenges with legacy IT systems
• 4.3 BOTTOM OF FORM UNMET NEEDS AND WHITE SPACES
  • 4.3.1 UNMET NEEDS IN FIELD SERVICE MANAGEMENT MARKET
  • 4.3.2 WHITE SPACE OPPORTUNITIES
• 4.4 INTERCONNECTED MARKETS AND CROSS-SECTOR OPPORTUNITIES
  • 4.4.1 INTERCONNECTED MARKETS
  • 4.4.2 CROSS-SECTOR OPPORTUNITIES
• 4.5 EMERGING BUSINESS MODELS AND ECOSYSTEM SHIFTS
  • 4.5.1 EMERGING BUSINESS MODELS
  • 4.5.2 ECOSYSTEM SHIFTS
• 4.6 STRATEGIC MOVES BY TIER-1/2/3 PLAYERS
• 4.7 PORTER'S FIVE FORCES ANALYSIS
  • 4.7.1 THREAT OF NEW ENTRANTS
  • 4.7.2 THREAT OF SUBSTITUTES
  • 4.7.3 BARGAINING POWER OF SUPPLIERS
  • 4.7.4 BARGAINING POWER OF BUYERS
  • 4.7.5 INTENSITY OF COMPETITIVE RIVALRY
• 4.8 MACROECONOMICS INDICATORS
  • 4.8.1 INTRODUCTION
  • 4.8.2 GDP TRENDS AND FORECAST
  • 4.8.3 TRENDS IN GLOBAL ICT INDUSTRY
• 4.9 SUPPLY CHAIN ANALYSIS
• 4.10 ECOSYSTEM ANALYSIS
• 4.11 PRICING ANALYSIS
  • 4.11.1 AVERAGE SELLING PRICE TREND OF FIELD SERVICE MANAGEMENT, BY REGION, 2022-2024
  • 4.11.2 INDICATIVE PRICING FOR KEY PLAYERS, BY FIELD SERVICE MANAGEMENT SOLUTIONS, 2025
• 4.12 KEY CONFERENCES AND EVENTS, 2025-2026
• 4.13 TRENDS/DISRUPTIONS IMPACTING CUSTOMER BUSINESS
• 4.14 INVESTMENT & FUNDING SCENARIO
• 4.15 CASE STUDY ANALYSIS
  • 4.15.1 CASE STUDY 1: ENABLING SCALABLE, FLEXIBLE FIELD & REVERSE-LOGISTICS SERVICE FOR RETAIL SUPPORT
  • 4.15.2 CASE STUDY 2: SCALING FIELD SERVICE FOR RENEWABLE ENERGY THROUGH INTELLIGENT SCHEDULING & MOBILE ENABLEMENT
  • 4.15.3 CASE STUDY 3: DIGITALIZING FIELD EXECUTION & DATA COLLECTION FOR SERVICE EXCELLENCE
  • 4.15.4 CASE STUDY 4: TRANSFORMING FIELD SERVICE EFFICIENCY: WESTMOR INDUSTRIES' JOURNEY TO DIGITAL EXCELLENCE
  • 4.15.5 CASE STUDY 5: NETLINE'S TRANSFORMATION: ENHANCING CUSTOMER EXPERIENCE WITH ZINIER'S UNIFIED FIELD SERVICE PLATFORM
• 4.16 IMPACT OF 2025 US TARIFF - FIELD SERVICE MANAGEMENT MARKET
  • 4.16.1 INTRODUCTION
  • 4.16.2 KEY TARIFF RATES
  • 4.16.3 PRICE IMPACT ANALYSIS
  • 4.16.4 IMPACT ON COUNTRY/REGION
    • 4.16.4.1 North America
      • 4.16.4.1.1 US
      • 4.16.4.1.2 Canada
      • 4.16.4.1.3 Mexico
    • 4.16.4.2 Europe
      • 4.16.4.2.1 Germany
      • 4.16.4.2.2 France
      • 4.16.4.2.3 UK
    • 4.16.4.3 Asia Pacific
      • 4.16.4.3.1 China
      • 4.16.4.3.2 India

5 STRATEGIC DISRUPTIONS: PATENTS, DIGITAL, AND AI ADOPTION

• 5.1 KEY EMERGING TECHNOLOGIES
  • 5.1.1 ARTIFICIAL INTELLIGENCE & MACHINE LEARNING (AI/ML)
  • 5.1.2 MOBILE COMPUTING & APPLICATION PLATFORMS
  • 5.1.3 CLOUD COMPUTING AND SAAS PLATFORM
• 5.2 COMPLEMENTARY TECHNOLOGIES
  • 5.2.1 IOT AND TELEMATICS
  • 5.2.2 GIS & LOCATING INTELLIGENCE
  • 5.2.3 CRM & ERP INTEGRATIONS
• 5.3 TECHNOLOGY/PRODUCT ROADMAP
  • 5.3.1 SHORT-TERM (2025-2027) | FOUNDATIONAL DIGITIZATION
  • 5.3.2 MID-TERM (2027-2030) | INTELLIGENT INTEGRATION
  • 5.3.3 LONG-TERM (2030-2035+) | AUTONOMOUS OPERATIONS
• 5.4 PATENT ANALYSIS
  • 5.4.1 LIST OF MAJOR PATENTS
• 5.5 IMPACT OF AI/GEN AI ON FIELD SERVICE MANAGEMENT MARKET
  • 5.5.1 CASE STUDY
    • 5.5.1.1 Use Case 1: Waters Delivers Trusted Partnerships Through Quality Field Service Outcomes
  • 5.5.2 VENDOR INITIATIVES
    • 5.5.2.1 Salesforce
    • 5.5.2.2 PTC (ServiceMax)
  • 5.5.3 BEST PRACTICES
  • 5.5.4 INTERCONNECTED ADJACENT ECOSYSTEM AND IMPACT ON MARKET PLAYERS
  • 5.5.5 CLIENT READINESS

6 REGULATORY LANDSCAPE

• 6.1 INTRODUCTION
• 6.2 REGIONAL REGULATIONS AND COMPLIANCE
  • 6.2.1 REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS
  • 6.2.2 REGULATIONS BY REGION
    • 6.2.2.1 North America
    • 6.2.2.2 Europe
    • 6.2.2.3 Asia Pacific
    • 6.2.2.4 Middle East & South Africa
    • 6.2.2.5 Latin America
  • 6.2.3 INDUSTRY STANDARDS
    • 6.2.3.1 General Data Protection Regulation
    • 6.2.3.2 SEC Rule 17a-4
    • 6.2.3.3 ISO/IEC 27001
    • 6.2.3.4 System and Organization Controls 2 Type II
    • 6.2.3.5 Financial Industry Regulatory Authority
    • 6.2.3.6 Health Insurance Portability and Accountability Act

7 CUSTOMER LANDSCAPE & BUYING BEHAVIOR

• 7.1 DECISION-MAKING PROCESS
• 7.2 BUYER STAKEHOLDERS AND BUYING EVALUATION CRITERIA
• 7.3 BUYING CRITERIA
• 7.4 ADOPTION BARRIERS & INTERNAL CHALLENGES
• 7.5 UNMET NEEDS IN VARIOUS END-USE INDUSTRIES

8 FIELD SERVICE MANAGEMENT MARKET, BY OFFERING

• 8.1 INTRODUCTION
  • 8.1.1 OFFERING: FIELD SERVICE MANAGEMENT MARKET DRIVERS
• 8.2 SOLUTIONS
  • 8.2.1 SCHEDULING, DISPATCH, & ROUTE OPTIMIZATION
    • 8.2.1.1 Enhancing workforce efficiency through intelligent scheduling
    • 8.2.1.2 Automated Scheduling & Workforce Planning
    • 8.2.1.3 Field Resource Optimization
    • 8.2.1.4 Predictive Scheduling
  • 8.2.2 WORK ORDER MANAGEMENT
    • 8.2.2.1 Streamlining operations with automated workflows to ensure accurate service execution
    • 8.2.2.2 Work Order Creation & Tracking
    • 8.2.2.3 Job Assignment & Workflow Automation
  • 8.2.3 CUSTOMER MANAGEMENT
    • 8.2.3.1 Elevating customer experience through connected engagement
    • 8.2.3.2 Proactive Customer Communication and Appointment Management
    • 8.2.3.3 Personalized Service History and Predictive Maintenance
  • 8.2.4 REPORTING & ANALYTICS
    • 8.2.4.1 Driving data-backed decisions with real-time insights
    • 8.2.4.2 Data Visualization & BI Integration
    • 8.2.4.3 Performance Dashboards
  • 8.2.5 INVENTORY MANAGEMENT
    • 8.2.5.1 Optimizing spare parts and asset availability for service delivery of consumables
    • 8.2.5.2 Stock Reconciliation & Audit
    • 8.2.5.3 Integration with Procurement Systems
  • 8.2.6 SERVICE CONTRACT MANAGEMENT
    • 8.2.6.1 Maximizing service value through contract automation systematic handling of customer agreements
    • 8.2.6.2 Field Technician Inventory Tracking
    • 8.2.6.3 Automatic Reordering and Alerts
  • 8.2.7 OTHERS
• 8.3 SERVICES
  • 8.3.1 CONSULTING
    • 8.3.1.1 Guiding strategic transformation through expert consulting
  • 8.3.2 INTEGRATION & IMPLEMENTATION
    • 8.3.2.1 Accelerating deployment with seamless system integration
  • 8.3.3 TRAINING & SUPPORT
    • 8.3.3.1 Empowering users through continuous training and support

9 FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE

• 9.1 INTRODUCTION
  • 9.1.1 DEPLOYMENT MODE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
• 9.2 ON PREMISES
  • 9.2.1 STRENGTHENING CONTROL WITH SECURE ON-PREMISE DEPLOYMENT
• 9.3 CLOUD
  • 9.3.1 DRIVING AGILITY AND SCALABILITY THROUGH CLOUD-BASED DEPLOYMENT

10 FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

• 10.1 INTRODUCTION
  • 10.1.1 ORGANIZATION SIZE: FIELD SERVICE MANAGEMENT MARKET DRIVERS
• 10.2 LARGE ENTERPRISES
  • 10.2.1 ENHANCING OPERATIONAL EXCELLENCE IN LARGE-SCALE ENTERPRISES
• 10.3 SMES
  • 10.3.1 ENABLING GROWTH AND EFFICIENCY FOR SMALL AND MEDIUM ENTERPRISES

11 FIELD SERVICE MANAGEMENT MARKET, BY VERTICAL

• 11.1 INTRODUCTION
  • 11.1.1 VERTICAL: FIELD SERVICE MANAGEMENT MARKET DRIVERS
• 11.2 MANUFACTURING
  • 11.2.1 OPTIMIZING PRODUCTION UPTIME THROUGH INTELLIGENT FIELD OPERATIONS
  • 11.2.2 MANUFACTURING: APPLICATION AREAS
    • 11.2.2.1 Asset Tracking
    • 11.2.2.2 Inventory Management
    • 11.2.2.3 Workforce Management
    • 11.2.2.4 Others (Quality Control and Field Service Operations)
• 11.3 TRANSPORTATION & LOGISTICS
  • 11.3.1 STREAMLINING FLEET AND DELIVERY EFFICIENCY WITH FSM SOLUTIONS
  • 11.3.2 TRANSPORTATION & LOGISTICS: APPLICATION AREAS
    • 11.3.2.1 Fleet Management
    • 11.3.2.2 Route Optimization
    • 11.3.2.3 Workforce Management
    • 11.3.2.4 Inventory & Warehouse Management
• 11.4 CONSTRUCTION & REAL ESTATE
  • 11.4.1 DRIVING PROJECT EFFICIENCY WITH CONNECTED FIELD OPERATIONS TO IMPROVE WORKFORCE PRODUCTIVITY
  • 11.4.2 CONSTRUCTION & REAL ESTATE: APPLICATION AREAS
    • 11.4.2.1 Work Order Management
    • 11.4.2.2 Job Scheduling & Dispatch
    • 11.4.2.3 Project Scheduling & Planning
    • 11.4.2.4 Equipment & Asset Management
• 11.5 HEALTHCARE & LIFE SCIENCES
  • 11.5.1 ENSURING EQUIPMENT UPTIME AND COMPLIANCE IN CRITICAL ENVIRONMENTS
  • 11.5.2 HEALTHCARE & LIFE SCIENCES: APPLICATION AREAS
    • 11.5.2.1 Medical Equipment Maintenance
    • 11.5.2.2 Patient Care Services
    • 11.5.2.3 Remote Patient Monitoring
    • 11.5.2.4 Pharmaceutical Logistics
• 11.6 ENERGY & UTILITIES
  • 11.6.1 EMPOWERING RELIABLE SERVICE DELIVERY THROUGH SMART FIELD MANAGEMENT
  • 11.6.2 ENERGY & UTILITIES: APPLICATION AREAS
    • 11.6.2.1 Asset Maintenance & Management
    • 11.6.2.2 Field Workforce Management
    • 11.6.2.3 Compliance & Audits
    • 11.6.2.4 Grid Maintenance & Operations
• 11.7 TELECOMMUNICATION
  • 11.7.1 IMPROVING NETWORK MAINTENANCE THROUGH AUTOMATED FIELD COORDINATION
  • 11.7.2 TELECOMMUNICATIONS: APPLICATION AREAS
    • 11.7.2.1 Equipment Configuration & Optimization
    • 11.7.2.2 Workforce Scheduling & Dispatch
    • 11.7.2.3 Inventory Management
    • 11.7.2.4 Customer Service & On-site Support
    • 11.7.2.5 Compliance & Regulatory Management
• 11.8 IT & ITES
  • 11.8.1 DELIVERING SEAMLESS TECH SUPPORT THROUGH INTELLIGENT SERVICE AUTOMATION
  • 11.8.2 IT & ITES: APPLICATION AREAS
    • 11.8.2.1 Asset Tracking & Inventory Management
    • 11.8.2.2 Software Deployment & Updates
    • 11.8.2.3 Emergency Response & Disaster Recovery
    • 11.8.2.4 Data Center Support
• 11.9 OIL & GAS
  • 11.9.1 ENHANCING ASSET RELIABILITY THROUGH PREDICTIVE FIELD SERVICE MANAGEMENT
  • 11.9.2 OIL & GAS: APPLICATION AREAS
    • 11.9.2.1 Asset Maintenance & Management
    • 11.9.2.2 Field Inspection & Audits
    • 11.9.2.3 Health, Safety, & Environmental Compliance
• 11.10 OTHER VERTICALS

12 FIELD SERVICE MANAGEMENT MARKET, BY REGION

• 12.1 INTRODUCTION
• 12.2 NORTH AMERICA
  • 12.2.1 US
    • 12.2.1.1 Adoption of IoT connectivity to boost demand for field service management
  • 12.2.2 CANADA
    • 12.2.2.1 Government-driven digital modernization to accelerate FSM adoption
• 12.3 EUROPE
  • 12.3.1 UK
    • 12.3.1.1 Adoption of 5G connectivity to accelerate digital transformation and operational efficiency in field service management
  • 12.3.2 GERMANY
    • 12.3.2.1 Rising electric vehicle production to fuel demand for advanced field service management solutions
  • 12.3.3 FRANCE
    • 12.3.3.1 Renewable energy expansion to accelerate adoption of service management solutions
  • 12.3.4 ITALY
    • 12.3.4.1 Expansion of hydropower infrastructure to drive demand for advanced field service management solutions
  • 12.3.5 REST OF EUROPE
• 12.4 ASIA PACIFIC
  • 12.4.1 CHINA
    • 12.4.1.1 Driving FSM growth through expanding industrial automation landscape to boost demand
  • 12.4.2 JAPAN
    • 12.4.2.1 Adoption of industrial automation and robotics to accelerate FSM deployment
  • 12.4.3 INDIA
    • 12.4.3.1 Data privacy regulations to propel demand for secure field service management
  • 12.4.4 REST OF ASIA PACIFIC
• 12.5 MIDDLE EAST & AFRICA
  • 12.5.1 GULF COOPERATION COUNCIL
    • 12.5.1.1 UAE
      • 12.5.1.1.1 Empowering smart infrastructure with advanced FSM solutions
    • 12.5.1.2 Kingdom of Saudi Arabia
      • 12.5.1.2.1 Expanding 5G coverage to drive market
    • 12.5.1.3 Rest of Gulf Cooperation Council (GCC) Countries
  • 12.5.2 SOUTH AFRICA
    • 12.5.2.1 Enhancing growth through rising internet penetration to drive market
  • 12.5.3 REST OF MIDDLE EAST & AFRICA
• 12.6 LATIN AMERICA
  • 12.6.1 BRAZIL
    • 12.6.1.1 Expanding mobile internet connectivity to fuel technology-driven efficiency
  • 12.6.2 MEXICO
    • 12.6.2.1 Expanding internet connectivity to accelerate digital transformation and IoT-driven field service management
  • 12.6.3 REST OF LATIN AMERICA

13 COMPETITIVE LANDSCAPE

• 13.1 INTRODUCTION
• 13.2 KEY PLAYER STRATEGIES/RIGHT TO WIN, 2023-2025
• 13.3 REVENUE ANALYSIS, 2020-2024
• 13.4 MARKET SHARE ANALYSIS, 2024
• 13.5 PRODUCT COMPARISON
  • 13.5.1 SAP
  • 13.5.2 ORACLE
  • 13.5.3 MICROSOFT
  • 13.5.4 IFS
  • 13.5.5 SALESFORCE
• 13.6 COMPANY EVALUATION MATRIX: KEY PLAYERS, 2024
  • 13.6.1 STARS
  • 13.6.2 EMERGING LEADERS
  • 13.6.3 PERVASIVE PLAYERS
  • 13.6.4 PARTICIPANTS
  • 13.6.5 COMPANY FOOTPRINT: KEY PLAYERS, 2024
    • 13.6.5.1 Company footprint
    • 13.6.5.2 Region footprint
    • 13.6.5.3 Offering footprint
    • 13.6.5.4 Vertical footprint
• 13.7 COMPANY EVALUATION MATRIX: STARTUPS/SMES, 2024
  • 13.7.1 PROGRESSIVE COMPANIES
  • 13.7.2 RESPONSIVE COMPANIES
  • 13.7.3 DYNAMIC COMPANIES
  • 13.7.4 STARTING BLOCKS
  • 13.7.5 COMPETITIVE BENCHMARKING: STARTUP/SMES, 2024
    • 13.7.5.1 Detailed list of key startups/SMEs
    • 13.7.5.2 Competitive benchmarking of key startups/SMEs
• 13.8 COMPANY VALUATION AND FINANCIAL METRICS
  • 13.8.1 COMPANY VALUATION OF KEY VENDORS
  • 13.8.2 FINANCIAL METRICS OF KEY VENDORS
• 13.9 COMPETITIVE SCENARIO
  • 13.9.1 PRODUCT LAUNCHES
  • 13.9.2 DEALS

14 COMPANY PROFILES

• 14.1 INTRODUCTION
• 14.2 KEY PLAYERS
  • 14.2.1 ORACLE
    • 14.2.1.1 Business overview
    • 14.2.1.2 Products/Solutions/Services offered
    • 14.2.1.3 Recent developments
      • 14.2.1.3.1 Product launches
      • 14.2.1.3.2 Deals
    • 14.2.1.4 MnM view
      • 14.2.1.4.1 Right to win
      • 14.2.1.4.2 Strategic choices
      • 14.2.1.4.3 Weaknesses and competitive threats
  • 14.2.2 MICROSOFT
    • 14.2.2.1 Business overview
    • 14.2.2.2 Products/Solutions/Services offered
    • 14.2.2.3 Recent developments
      • 14.2.2.3.1 Product launches
    • 14.2.2.4 MnM view
      • 14.2.2.4.1 Right to win
      • 14.2.2.4.2 Strategic choices
      • 14.2.2.4.3 Weaknesses and competitive threats
  • 14.2.3 SALESFORCE
    • 14.2.3.1 Business overview
    • 14.2.3.2 Products/Solutions/Services offered
    • 14.2.3.3 Recent developments
      • 14.2.3.3.1 Product launches
      • 14.2.3.3.2 Deals
    • 14.2.3.4 MnM view
      • 14.2.3.4.1 Right to win
      • 14.2.3.4.2 Strategic choices
      • 14.2.3.4.3 Weaknesses and competitive threats
  • 14.2.4 IFS
    • 14.2.4.1 Business overview
    • 14.2.4.2 Products/Solutions/Services offered
    • 14.2.4.3 Recent developments
      • 14.2.4.3.1 Deals
    • 14.2.4.4 MnM view
      • 14.2.4.4.1 Right to win
      • 14.2.4.4.2 Strategic choices
      • 14.2.4.4.3 Weaknesses and competitive threats
  • 14.2.5 SAP
    • 14.2.5.1 Business overview
    • 14.2.5.2 Products/Solutions/Services offered
    • 14.2.5.3 Recent developments
      • 14.2.5.3.1 Product launches
      • 14.2.5.3.2 Deals
    • 14.2.5.4 MnM view
      • 14.2.5.4.1 Right to win
      • 14.2.5.4.2 Strategic choices
      • 14.2.5.4.3 Weaknesses and competitive threats
  • 14.2.6 INFOR
    • 14.2.6.1 Business overview
    • 14.2.6.2 Products/Solutions/Services offered
  • 14.2.7 TRIMBLE
    • 14.2.7.1 Business overview
    • 14.2.7.2 Products/Solutions/Services offered
    • 14.2.7.3 Recent developments
      • 14.2.7.3.1 Product launches
  • 14.2.8 COMARCH
    • 14.2.8.1 Business overview
    • 14.2.8.2 Products/Solutions/Services offered
      • 14.2.8.2.1 Deals
  • 14.2.9 OVERIT
    • 14.2.9.1 Business overview
    • 14.2.9.2 Products/Solutions/Services offered
    • 14.2.9.3 Recent developments
      • 14.2.9.3.1 Product launches and enhancements
      • 14.2.9.3.2 Deals
  • 14.2.10 PTC
    • 14.2.10.1 Business overview
    • 14.2.10.2 Products/Solutions/Services offered
    • 14.2.10.3 Recent developments
      • 14.2.10.3.1 Product launches and enhancements
      • 14.2.10.3.2 Deals
• 14.3 OTHER PLAYERS
  • 14.3.1 SERVICEPOWER
  • 14.3.2 SYNCRON
  • 14.3.3 FIELDAWARE
  • 14.3.4 ZINIER
  • 14.3.5 ACCRUENT
  • 14.3.6 PRAXEDO
  • 14.3.7 FIELDEZ
  • 14.3.8 FIELDEDGE
  • 14.3.9 JOBBER
  • 14.3.10 SERVICETITAN
  • 14.3.11 PEGASYSTEMS
  • 14.3.12 SKEDULO
  • 14.3.13 SERVICE FUSION
  • 14.3.14 HUSKY INTELLIGENCE
  • 14.3.15 FIELDPULSE
  • 14.3.16 WORKIZ
  • 14.3.17 KICKSERV
  • 14.3.18 DASSAULT SYSTEMS

15 RESEARCH METHODOLOGY

• 15.1 RESEARCH APPROACH
  • 15.1.1 SECONDARY DATA
    • 15.1.1.1 Key data from secondary sources
  • 15.1.2 PRIMARY DATA
    • 15.1.2.1 Key data from primary sources
    • 15.1.2.2 Breakup of primary profiles
    • 15.1.2.3 Key industry insights
• 15.2 MARKET BREAKUP AND DATA TRIANGULATION
• 15.3 MARKET SIZE ESTIMATION
  • 15.3.1 TOP-DOWN APPROACH
  • 15.3.2 BOTTOM-UP APPROACH
  • 15.3.3 MARKET ESTIMATION APPROACHES
• 15.4 MARKET FORECAST
• 15.5 RESEARCH ASSUMPTIONS
• 15.6 RESEARCH LIMITATIONS

16 ADJACENT AND RELATED MARKETS

• 16.1 INTRODUCTION
  • 16.1.1 RELATED MARKETS
  • 16.1.2 LIMITATIONS
• 16.2 WORK FORCE MANAGEMENT MARKET
• 16.3 WORK ORDER MANAGEMENT SYSTEMS MARKET

17 APPENDIX

• 17.1 DISCUSSION GUIDE
• 17.2 KNOWLEDGESTORE: MARKETSANDMARKETS' SUBSCRIPTION PORTAL
• 17.3 CUSTOMIZATION OPTIONS
• 17.4 RELATED REPORTS
• 17.5 AUTHOR DETAILS