매니지드 정보 서비스 : 시장 점유율 분석, 업계 동향 및 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, managed information services market size in 2026 is estimated at USD 325.65 billion, growing from 2025 value of USD 303.16 billion with 2031 projections showing USD 465.74 billion, growing at 7.42% CAGR over 2026-2031.

This report is Segmented by Deployment (Cloud and On-Premise), Service Type (Managed Data Centre, Managed Security, Managed Communications (UC and VoIP) and More), End-User Enterprise Size (Small and Medium-Sized Enterprises and Large Enterprises), End-User Vertical (IT and Telecom, BFSI, Healthcare, and More) and by Geography. The Market Forecasts are Provided in Terms of Value (USD).

Global Managed Information Services Market Trends and Insights

Shift to Hybrid / Multi-Cloud Architectures

Hybrid and multi-cloud have become a board-level imperative rather than a tooling preference, with 90% of enterprises projected to adopt the approach by 2027. Workload portability, data residency rules, and vendor diversification multiply operational complexity, prompting organisations to source unified management from third-party specialists. Cisco reports that 53% of firms move workloads between on-premise and cloud environments each week, creating sustained demand for orchestration platforms and cross-domain governance services. Providers that supply consistent policy enforcement, integrated observability, and automated workload placement across dissimilar platforms currently command premium pricing. Adoption is most visible in highly regulated sectors that must simultaneously satisfy compliance and innovation goals, reinforcing the value proposition of managed services that can blend local control with cloud agility.

Cost-Optimization and OPEX Preference

Economic uncertainty and rapid technology churn are driving finance leaders toward predictable subscription spending. Managed services convert capital outlays into operating expenses while transferring hardware obsolescence, licence management, and talent retention risks to the vendor. Small and medium enterprises are embracing the model fastest because it unlocks enterprise-grade security and analytics without heavy up-front investment. Providers also assume compliance reporting and incident response responsibilities, allowing internal teams to redirect scarce skills toward customer-facing innovation. As a result, OPEX-driven contracts increasingly include outcome guarantees tied to service levels, user experience, and business metrics rather than infrastructure availability alone.

Legacy Integration and Regulatory Complexity

Many enterprises run core applications on decades-old systems that cannot easily interface with modern managed platforms. Banking, utilities, and public-sector agencies face stringent audit requirements that demand bespoke controls, specialised adapters, and extended validation cycles. Custom integration inflates project costs and erodes the economies of scale that make managed services attractive. Compliance frameworks such as SOX and GDPR often mandate on-premise audit logging and data segregation, forcing providers to deploy dedicated environments that increase delivery effort. These factors lengthen sales cycles and delay time-to-value, especially for global organisations with diverse regulatory obligations.

Other drivers and restraints analyzed in the detailed report include:

1. Escalating Cyber-Threat and Compliance Pressure
2. Edge-Computing Roll-Outs Requiring Local MSP Nodes
3. Serverless / No-Ops Architectures Reducing MSP Scope

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

On-premise environments retained 53.42% of managed information services market share in 2025 because many highly regulated firms continue to demand direct infrastructure custody. Heavy investments in private data centres and latency-sensitive workloads further anchor this preference. Yet cloud-based managed services are on track for a 13.25% CAGR through 2031, underscoring that workload migration is gathering pace across industries that prize agility and elastic consumption. Hybrid estates now prevail, compelling service providers to offer single-pane visibility, automated configuration drift remediation, and uniform security controls across both venues.

Cloud acceleration also reflects growing trust in hyperscale platforms that now provide sector-specific compliance blueprints, sovereign cloud zones, and granular encryption options. Enterprises moreover recognise that cloud modernisation is inseparable from application transformation, driving demand for refactoring, DevSecOps pipelines, and continuous compliance monitoring. Managed services partners that demonstrate certified cloud expertise, proprietary migration accelerators, and robust financial optimisation tooling are winning larger contract scopes. Conversely, providers limited to data-centre outsourcing risk contract attrition as clients adopt cloud-native design patterns and expect proactive guidance on workload placement economics.

Managed security services controlled 28.92% of the total revenue pool in 2025 and are expanding at 14.18% CAGR, reflecting cyber risk's elevation to an enterprise-wide priority. Advanced services now blend threat intelligence, behaviour analytics, and automated response executed through unified platforms, reducing manual triage workloads.

Demand also rises for zero-trust network access, cloud workload protection, and supply-chain risk assessments. In parallel, managed data-centre and network services continue to deliver predictable annuity streams, but their growth trails security because infrastructure automation compresses traditional ticket volumes. Service portfolios are therefore converging around secure multi-cloud enablement, with providers integrating identity governance, data loss prevention, and compliance dashboards. Canalys highlights that combined security and cloud optimisation offerings generate 1.6 times higher cross-sell revenue relative to siloed propositions. Vendors investing in MDR platforms, security analytics, and specialist incident-response teams consequently command differentiated margins.

Complete Report Scope:

• By Deployment
  • On-premise
  • Cloud
• By Service Type
  • Managed Data Centre
  • Managed Security
  • Managed Communications (UC and VoIP)
  • Managed Network (LAN/WAN/SASE)
  • Managed Infrastructure (Server / Storage)
  • Managed Mobility and Device
  • Managed Application and DevOps
• By End-user Enterprise Size
  • Small and Medium Enterprises (SME)
  • Large Enterprises
• By End-user Vertical
  • BFSI
  • IT and Telecom
  • Healthcare
  • Media and Entertainment
  • Retail and E-commerce
  • Manufacturing
  • Government and Public Sector
  • Other Verticals
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • Germany
    • United Kingdom
    • France
    • Italy
    • Russia
    • Spain
    • Switzerland
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Malaysia
    • Singapore
    • Vietnam
    • Indonesia
    • Rest of Asia-Pacific
  • Middle East and Africa
    • Middle East
      • Saudi Arabia
      • United Arab Emirates
      • Turkey
      • Rest of Middle East
    • Africa
      • Nigeria
      • South Africa
      • Rest of Africa

Geography Analysis

North America retained 34.87% of 2025 revenue due to early cloud adoption, sophisticated cybersecurity regulations, and a deep ecosystem of tier-one providers. Enterprises in the United States routinely demand predictive analytics, AI-assisted operations, and outcome-based contracts that tie fees to business KPIs. Canada adds momentum through federal digital-government programmes and modern banking initiatives that depend on secure multi-cloud elasticity. Many providers deploy regional delivery hubs and sovereign cloud zones to comply with evolving state-level privacy laws while sustaining low-latency service levels.

Asia-Pacific is the fastest-growing theatre at 12.45% CAGR and is closing the gap on incumbent regions. China scales managed information services through smart-city investments and manufacturing upgrade policies that require edge orchestration and secure connectivity. Southeast Asian nations are leapfrogging legacy infrastructure by adopting cloud-hosted applications and mobile-first commerce, necessitating partner support for network optimisation and regulatory compliance. Providers that establish joint ventures, multilingual service desks, and region-specific vertical solutions are well positioned to capture wallet share.

Europe shows mature yet resilient demand anchored in GDPR, the Digital Operational Resilience Act, and sustainability reporting obligations. Germany and the United Kingdom remain top spenders, but southern Europe is accelerating as EU recovery funds support digitisation projects. Providers differentiate by offering measurable carbon-reduction initiatives, EU-only data residency, and audit-ready compliance artefacts. Over time, tighter environmental rules will shift procurement criteria toward partners that demonstrate verifiable progress on renewable energy sourcing and circular-economy hardware practices

1. IBM Corporation
2. Accenture plc
3. Cisco Systems Inc.
4. Microsoft Corporation
5. AT&T Inc.
6. Fujitsu Ltd
7. Hewlett Packard Enterprise (HPE)
8. Dell Technologies Inc.
9. Verizon Communications Inc.
10. Rackspace Technology
11. Deutsche Telekom AG (T-Systems)
12. Nokia Solutions and Networks
13. Telefonaktiebolaget LM Ericsson
14. Tata Consultancy Services (TCS)
15. Wipro Ltd
16. HCL Technologies Ltd
17. Cognizant Technology Solutions
18. NTT DATA Corporation
19. Capgemini SE
20. Kyndryl Holdings Inc.
21. Orange Business Services

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Shift to hybrid / multi-cloud architectures
  • 4.2.2 Cost-optimisation and OPEX preference
  • 4.2.3 Escalating cyber-threat and compliance pressure
  • 4.2.4 Edge-computing roll-outs needing local MSP nodes
  • 4.2.5 Sustainability mandates for green managed services
  • 4.2.6 AI-driven autonomous operations (AIOps) maturity
• 4.3 Market Restraints
  • 4.3.1 Legacy integration and regulatory complexity
  • 4.3.2 Data-sovereignty / privacy concerns
  • 4.3.3 Skilled-talent crunch inflating MSP costs
  • 4.3.4 Serverless / No-Ops architectures reducing MSP scope
• 4.4 Value Chain Analysis
• 4.5 Regulatory Landscape
• 4.6 Technological Outlook
• 4.7 Porter's Five Forces Analysis
  • 4.7.1 Threat of New Entrants
  • 4.7.2 Bargaining Power of Buyers
  • 4.7.3 Bargaining Power of Suppliers
  • 4.7.4 Threat of Substitutes
  • 4.7.5 Intensity of Competitive Rivalry
• 4.8 Investment Analysis

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Deployment
  • 5.1.1 On-premise
  • 5.1.2 Cloud
• 5.2 By Service Type
  • 5.2.1 Managed Data Centre
  • 5.2.2 Managed Security
  • 5.2.3 Managed Communications (UC and VoIP)
  • 5.2.4 Managed Network (LAN/WAN/SASE)
  • 5.2.5 Managed Infrastructure (Server / Storage)
  • 5.2.6 Managed Mobility and Device
  • 5.2.7 Managed Application and DevOps
• 5.3 By End-user Enterprise Size
  • 5.3.1 Small and Medium Enterprises (SME)
  • 5.3.2 Large Enterprises
• 5.4 By End-user Vertical
  • 5.4.1 BFSI
  • 5.4.2 IT and Telecom
  • 5.4.3 Healthcare
  • 5.4.4 Media and Entertainment
  • 5.4.5 Retail and E-commerce
  • 5.4.6 Manufacturing
  • 5.4.7 Government and Public Sector
  • 5.4.8 Other Verticals
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 Germany
    • 5.5.3.2 United Kingdom
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Russia
    • 5.5.3.6 Spain
    • 5.5.3.7 Switzerland
    • 5.5.3.8 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 India
    • 5.5.4.3 Japan
    • 5.5.4.4 South Korea
    • 5.5.4.5 Malaysia
    • 5.5.4.6 Singapore
    • 5.5.4.7 Vietnam
    • 5.5.4.8 Indonesia
    • 5.5.4.9 Rest of Asia-Pacific
  • 5.5.5 Middle East and Africa
    • 5.5.5.1 Middle East
      • 5.5.5.1.1 Saudi Arabia
      • 5.5.5.1.2 United Arab Emirates
      • 5.5.5.1.3 Turkey
      • 5.5.5.1.4 Rest of Middle East
    • 5.5.5.2 Africa
      • 5.5.5.2.1 Nigeria
      • 5.5.5.2.2 South Africa
      • 5.5.5.2.3 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global level Overview, Market level overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 IBM Corporation
  • 6.4.2 Accenture plc
  • 6.4.3 Cisco Systems Inc.
  • 6.4.4 Microsoft Corporation
  • 6.4.5 AT&T Inc.
  • 6.4.6 Fujitsu Ltd
  • 6.4.7 Hewlett Packard Enterprise (HPE)
  • 6.4.8 Dell Technologies Inc.
  • 6.4.9 Verizon Communications Inc.
  • 6.4.10 Rackspace Technology
  • 6.4.11 Deutsche Telekom AG (T-Systems)
  • 6.4.12 Nokia Solutions and Networks
  • 6.4.13 Telefonaktiebolaget LM Ericsson
  • 6.4.14 Tata Consultancy Services (TCS)
  • 6.4.15 Wipro Ltd
  • 6.4.16 HCL Technologies Ltd
  • 6.4.17 Cognizant Technology Solutions
  • 6.4.18 NTT DATA Corporation
  • 6.4.19 Capgemini SE
  • 6.4.20 Kyndryl Holdings Inc.
  • 6.4.21 Orange Business Services

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-space and Unmet-need Assessment