The global market for Conversation Intelligence Platform was estimated to be worth US$ 1603 million in 2024 and is forecast to a readjusted size of US$ 3179 million by 2031 with a CAGR of 10.3% during the forecast period 2025-2031.
Conversation Intelligence platforms leverage artificial intelligence, primarily in the forms of machine learning and natural language processing, to extract data from business call recordings. The call recordings are then pulled into the CI software platform which analyzes and transcribes the conversation. The software identifies who is speaking, when they speak, important keywords and phrases, and pauses in the conversation. All of this is then used to process additional data and determine action items.
Drivers:
Growing Demand for Sales Enablement Tools: Organizations increasingly leverage conversation intelligence platforms to analyze sales calls, improve coaching, and boost team productivity.
AI and NLP Advancements: Rapid development in artificial intelligence (AI) and natural language processing (NLP) technologies enhances the capabilities of these platforms to deliver deep insights from voice and text interactions.
Remote Work and Virtual Selling: The rise of remote work has accelerated the need for tools that monitor, transcribe, and analyze virtual conversations across communication channels.
Customer Experience Optimization: Businesses use conversation intelligence to better understand customer sentiment and preferences, enabling improved service and engagement strategies.
Challenges:
Data Privacy and Compliance Concerns: Storing and analyzing voice data can pose regulatory challenges, especially in sectors governed by strict data protection laws.
Integration Complexity: Difficulty integrating conversation intelligence tools with existing CRM, call center, or communication platforms can hinder adoption.
High Implementation Costs: Small and mid-sized enterprises may struggle with the initial investment and ongoing operational costs.
Accuracy and Contextual Understanding: Despite advances in AI, misinterpretation of accents, dialects, or nuanced language remains a technological hurdle.
This report aims to provide a comprehensive presentation of the global market for Conversation Intelligence Platform, focusing on the total sales revenue, key companies market share and ranking, together with an analysis of Conversation Intelligence Platform by region & country, by Type, and by Application.
The Conversation Intelligence Platform market size, estimations, and forecasts are provided in terms of sales revenue ($ millions), considering 2024 as the base year, with history and forecast data for the period from 2020 to 2031. With both quantitative and qualitative analysis, to help readers develop business/growth strategies, assess the market competitive situation, analyze their position in the current marketplace, and make informed business decisions regarding Conversation Intelligence Platform.
Market Segmentation
By Company
- Gong.io
- Chorus.ai (ZoomInfo)
- SalesLoft
- CallRail
- Revenue.io
- Jiminny
- Invoca
- Allego
- Tethr
- Observe.ai
- CallMiner
- Avoma
- Mindtickle
- Salesken
- baidu
- Ali cloud
- tencent
- huawei
- Iflytek
- AI Speech Co., Ltd.
- BYAI Technology Co., Ltd
- ZhiZhen smart
- Shenzhen Zhuiyi Technology Co., Ltd.
- Nanjing Star Bat Technology Co., Ltd.
- Zhujian Intelligent Technology (Shanghai) Co., Ltd.
Segment by Type
Segment by Application
- Small and Medium Enterprises (SMEs)
- Large Enterprises
By Region
- North America
- Asia-Pacific
- China
- Japan
- South Korea
- Southeast Asia
- India
- Australia
- Rest of Asia-Pacific
- Europe
- Germany
- France
- U.K.
- Italy
- Netherlands
- Nordic Countries
- Rest of Europe
- Latin America
- Mexico
- Brazil
- Rest of Latin America
- Middle East & Africa
- Turkey
- Saudi Arabia
- UAE
- Rest of MEA
Chapter Outline
Chapter 1: Introduces the report scope of the report, global total market size. This chapter also provides the market dynamics, latest developments of the market, the driving factors and restrictive factors of the market, the challenges and risks faced by manufacturers in the industry, and the analysis of relevant policies in the industry.
Chapter 2: Detailed analysis of Conversation Intelligence Platform company competitive landscape, revenue market share, latest development plan, merger, and acquisition information, etc.
Chapter 3: Provides the analysis of various market segments by Type, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different market segments.
Chapter 4: Provides the analysis of various market segments by Application, covering the market size and development potential of each market segment, to help readers find the blue ocean market in different downstream markets.
Chapter 5: Revenue of Conversation Intelligence Platform in regional level. It provides a quantitative analysis of the market size and development potential of each region and introduces the market development, future development prospects, market space, and market size of each country in the world.
Chapter 6: Revenue of Conversation Intelligence Platform in country level. It provides sigmate data by Type, and by Application for each country/region.
Chapter 7: Provides profiles of key players, introducing the basic situation of the main companies in the market in detail, including product revenue, gross margin, product introduction, recent development, etc.
Chapter 8: Analysis of industrial chain, including the upstream and downstream of the industry.
Chapter 9: Conclusion.
Table of Contents
1 Market Overview
- 1.1 Conversation Intelligence Platform Product Introduction
- 1.2 Global Conversation Intelligence Platform Market Size Forecast (2020-2031)
- 1.3 Conversation Intelligence Platform Market Trends & Drivers
- 1.3.1 Conversation Intelligence Platform Industry Trends
- 1.3.2 Conversation Intelligence Platform Market Drivers & Opportunity
- 1.3.3 Conversation Intelligence Platform Market Challenges
- 1.3.4 Conversation Intelligence Platform Market Restraints
- 1.4 Assumptions and Limitations
- 1.5 Study Objectives
- 1.6 Years Considered
2 Competitive Analysis by Company
- 2.1 Global Conversation Intelligence Platform Players Revenue Ranking (2024)
- 2.2 Global Conversation Intelligence Platform Revenue by Company (2020-2025)
- 2.3 Key Companies Conversation Intelligence Platform Manufacturing Base Distribution and Headquarters
- 2.4 Key Companies Conversation Intelligence Platform Product Offered
- 2.5 Key Companies Time to Begin Mass Production of Conversation Intelligence Platform
- 2.6 Conversation Intelligence Platform Market Competitive Analysis
- 2.6.1 Conversation Intelligence Platform Market Concentration Rate (2020-2025)
- 2.6.2 Global 5 and 10 Largest Companies by Conversation Intelligence Platform Revenue in 2024
- 2.6.3 Global Top Companies by Company Type (Tier 1, Tier 2, and Tier 3) & (based on the Revenue in Conversation Intelligence Platform as of 2024)
- 2.7 Mergers & Acquisitions, Expansion
3 Segmentation by Type
- 3.1 Introduction by Type
- 3.1.1 Cloud Based
- 3.1.2 On-premises
- 3.2 Global Conversation Intelligence Platform Sales Value by Type
- 3.2.1 Global Conversation Intelligence Platform Sales Value by Type (2020 VS 2024 VS 2031)
- 3.2.2 Global Conversation Intelligence Platform Sales Value, by Type (2020-2031)
- 3.2.3 Global Conversation Intelligence Platform Sales Value, by Type (%) (2020-2031)
4 Segmentation by Application
- 4.1 Introduction by Application
- 4.1.1 Small and Medium Enterprises (SMEs)
- 4.1.2 Large Enterprises
- 4.2 Global Conversation Intelligence Platform Sales Value by Application
- 4.2.1 Global Conversation Intelligence Platform Sales Value by Application (2020 VS 2024 VS 2031)
- 4.2.2 Global Conversation Intelligence Platform Sales Value, by Application (2020-2031)
- 4.2.3 Global Conversation Intelligence Platform Sales Value, by Application (%) (2020-2031)
5 Segmentation by Region
- 5.1 Global Conversation Intelligence Platform Sales Value by Region
- 5.1.1 Global Conversation Intelligence Platform Sales Value by Region: 2020 VS 2024 VS 2031
- 5.1.2 Global Conversation Intelligence Platform Sales Value by Region (2020-2025)
- 5.1.3 Global Conversation Intelligence Platform Sales Value by Region (2026-2031)
- 5.1.4 Global Conversation Intelligence Platform Sales Value by Region (%), (2020-2031)
- 5.2 North America
- 5.2.1 North America Conversation Intelligence Platform Sales Value, 2020-2031
- 5.2.2 North America Conversation Intelligence Platform Sales Value by Country (%), 2024 VS 2031
- 5.3 Europe
- 5.3.1 Europe Conversation Intelligence Platform Sales Value, 2020-2031
- 5.3.2 Europe Conversation Intelligence Platform Sales Value by Country (%), 2024 VS 2031
- 5.4 Asia Pacific
- 5.4.1 Asia Pacific Conversation Intelligence Platform Sales Value, 2020-2031
- 5.4.2 Asia Pacific Conversation Intelligence Platform Sales Value by Region (%), 2024 VS 2031
- 5.5 South America
- 5.5.1 South America Conversation Intelligence Platform Sales Value, 2020-2031
- 5.5.2 South America Conversation Intelligence Platform Sales Value by Country (%), 2024 VS 2031
- 5.6 Middle East & Africa
- 5.6.1 Middle East & Africa Conversation Intelligence Platform Sales Value, 2020-2031
- 5.6.2 Middle East & Africa Conversation Intelligence Platform Sales Value by Country (%), 2024 VS 2031
6 Segmentation by Key Countries/Regions
- 6.1 Key Countries/Regions Conversation Intelligence Platform Sales Value Growth Trends, 2020 VS 2024 VS 2031
- 6.2 Key Countries/Regions Conversation Intelligence Platform Sales Value, 2020-2031
- 6.3 United States
- 6.3.1 United States Conversation Intelligence Platform Sales Value, 2020-2031
- 6.3.2 United States Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.3.3 United States Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.4 Europe
- 6.4.1 Europe Conversation Intelligence Platform Sales Value, 2020-2031
- 6.4.2 Europe Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.4.3 Europe Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.5 China
- 6.5.1 China Conversation Intelligence Platform Sales Value, 2020-2031
- 6.5.2 China Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.5.3 China Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.6 Japan
- 6.6.1 Japan Conversation Intelligence Platform Sales Value, 2020-2031
- 6.6.2 Japan Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.6.3 Japan Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.7 South Korea
- 6.7.1 South Korea Conversation Intelligence Platform Sales Value, 2020-2031
- 6.7.2 South Korea Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.7.3 South Korea Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.8 Southeast Asia
- 6.8.1 Southeast Asia Conversation Intelligence Platform Sales Value, 2020-2031
- 6.8.2 Southeast Asia Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.8.3 Southeast Asia Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
- 6.9 India
- 6.9.1 India Conversation Intelligence Platform Sales Value, 2020-2031
- 6.9.2 India Conversation Intelligence Platform Sales Value by Type (%), 2024 VS 2031
- 6.9.3 India Conversation Intelligence Platform Sales Value by Application, 2024 VS 2031
7 Company Profiles
- 7.1 Gong.io
- 7.1.1 Gong.io Profile
- 7.1.2 Gong.io Main Business
- 7.1.3 Gong.io Conversation Intelligence Platform Products, Services and Solutions
- 7.1.4 Gong.io Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.1.5 Gong.io Recent Developments
- 7.2 Chorus.ai (ZoomInfo)
- 7.2.1 Chorus.ai (ZoomInfo) Profile
- 7.2.2 Chorus.ai (ZoomInfo) Main Business
- 7.2.3 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Products, Services and Solutions
- 7.2.4 Chorus.ai (ZoomInfo) Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.2.5 Chorus.ai (ZoomInfo) Recent Developments
- 7.3 SalesLoft
- 7.3.1 SalesLoft Profile
- 7.3.2 SalesLoft Main Business
- 7.3.3 SalesLoft Conversation Intelligence Platform Products, Services and Solutions
- 7.3.4 SalesLoft Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.3.5 SalesLoft Recent Developments
- 7.4 CallRail
- 7.4.1 CallRail Profile
- 7.4.2 CallRail Main Business
- 7.4.3 CallRail Conversation Intelligence Platform Products, Services and Solutions
- 7.4.4 CallRail Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.4.5 CallRail Recent Developments
- 7.5 Revenue.io
- 7.5.1 Revenue.io Profile
- 7.5.2 Revenue.io Main Business
- 7.5.3 Revenue.io Conversation Intelligence Platform Products, Services and Solutions
- 7.5.4 Revenue.io Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.5.5 Revenue.io Recent Developments
- 7.6 Jiminny
- 7.6.1 Jiminny Profile
- 7.6.2 Jiminny Main Business
- 7.6.3 Jiminny Conversation Intelligence Platform Products, Services and Solutions
- 7.6.4 Jiminny Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.6.5 Jiminny Recent Developments
- 7.7 Invoca
- 7.7.1 Invoca Profile
- 7.7.2 Invoca Main Business
- 7.7.3 Invoca Conversation Intelligence Platform Products, Services and Solutions
- 7.7.4 Invoca Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.7.5 Invoca Recent Developments
- 7.8 Allego
- 7.8.1 Allego Profile
- 7.8.2 Allego Main Business
- 7.8.3 Allego Conversation Intelligence Platform Products, Services and Solutions
- 7.8.4 Allego Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.8.5 Allego Recent Developments
- 7.9 Tethr
- 7.9.1 Tethr Profile
- 7.9.2 Tethr Main Business
- 7.9.3 Tethr Conversation Intelligence Platform Products, Services and Solutions
- 7.9.4 Tethr Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.9.5 Tethr Recent Developments
- 7.10 Observe.ai
- 7.10.1 Observe.ai Profile
- 7.10.2 Observe.ai Main Business
- 7.10.3 Observe.ai Conversation Intelligence Platform Products, Services and Solutions
- 7.10.4 Observe.ai Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.10.5 Observe.ai Recent Developments
- 7.11 CallMiner
- 7.11.1 CallMiner Profile
- 7.11.2 CallMiner Main Business
- 7.11.3 CallMiner Conversation Intelligence Platform Products, Services and Solutions
- 7.11.4 CallMiner Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.11.5 CallMiner Recent Developments
- 7.12 Avoma
- 7.12.1 Avoma Profile
- 7.12.2 Avoma Main Business
- 7.12.3 Avoma Conversation Intelligence Platform Products, Services and Solutions
- 7.12.4 Avoma Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.12.5 Avoma Recent Developments
- 7.13 Mindtickle
- 7.13.1 Mindtickle Profile
- 7.13.2 Mindtickle Main Business
- 7.13.3 Mindtickle Conversation Intelligence Platform Products, Services and Solutions
- 7.13.4 Mindtickle Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.13.5 Mindtickle Recent Developments
- 7.14 Salesken
- 7.14.1 Salesken Profile
- 7.14.2 Salesken Main Business
- 7.14.3 Salesken Conversation Intelligence Platform Products, Services and Solutions
- 7.14.4 Salesken Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.14.5 Salesken Recent Developments
- 7.15 baidu
- 7.15.1 baidu Profile
- 7.15.2 baidu Main Business
- 7.15.3 baidu Conversation Intelligence Platform Products, Services and Solutions
- 7.15.4 baidu Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.15.5 baidu Recent Developments
- 7.16 Ali cloud
- 7.16.1 Ali cloud Profile
- 7.16.2 Ali cloud Main Business
- 7.16.3 Ali cloud Conversation Intelligence Platform Products, Services and Solutions
- 7.16.4 Ali cloud Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.16.5 Ali cloud Recent Developments
- 7.17 tencent
- 7.17.1 tencent Profile
- 7.17.2 tencent Main Business
- 7.17.3 tencent Conversation Intelligence Platform Products, Services and Solutions
- 7.17.4 tencent Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.17.5 tencent Recent Developments
- 7.18 huawei
- 7.18.1 huawei Profile
- 7.18.2 huawei Main Business
- 7.18.3 huawei Conversation Intelligence Platform Products, Services and Solutions
- 7.18.4 huawei Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.18.5 huawei Recent Developments
- 7.19 Iflytek
- 7.19.1 Iflytek Profile
- 7.19.2 Iflytek Main Business
- 7.19.3 Iflytek Conversation Intelligence Platform Products, Services and Solutions
- 7.19.4 Iflytek Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.19.5 Iflytek Recent Developments
- 7.20 AI Speech Co., Ltd.
- 7.20.1 AI Speech Co., Ltd. Profile
- 7.20.2 AI Speech Co., Ltd. Main Business
- 7.20.3 AI Speech Co., Ltd. Conversation Intelligence Platform Products, Services and Solutions
- 7.20.4 AI Speech Co., Ltd. Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.20.5 AI Speech Co., Ltd. Recent Developments
- 7.21 BYAI Technology Co., Ltd
- 7.21.1 BYAI Technology Co., Ltd Profile
- 7.21.2 BYAI Technology Co., Ltd Main Business
- 7.21.3 BYAI Technology Co., Ltd Conversation Intelligence Platform Products, Services and Solutions
- 7.21.4 BYAI Technology Co., Ltd Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.21.5 BYAI Technology Co., Ltd Recent Developments
- 7.22 ZhiZhen smart
- 7.22.1 ZhiZhen smart Profile
- 7.22.2 ZhiZhen smart Main Business
- 7.22.3 ZhiZhen smart Conversation Intelligence Platform Products, Services and Solutions
- 7.22.4 ZhiZhen smart Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.22.5 ZhiZhen smart Recent Developments
- 7.23 Shenzhen Zhuiyi Technology Co., Ltd.
- 7.23.1 Shenzhen Zhuiyi Technology Co., Ltd. Profile
- 7.23.2 Shenzhen Zhuiyi Technology Co., Ltd. Main Business
- 7.23.3 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Products, Services and Solutions
- 7.23.4 Shenzhen Zhuiyi Technology Co., Ltd. Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.23.5 Shenzhen Zhuiyi Technology Co., Ltd. Recent Developments
- 7.24 Nanjing Star Bat Technology Co., Ltd.
- 7.24.1 Nanjing Star Bat Technology Co., Ltd. Profile
- 7.24.2 Nanjing Star Bat Technology Co., Ltd. Main Business
- 7.24.3 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Products, Services and Solutions
- 7.24.4 Nanjing Star Bat Technology Co., Ltd. Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.24.5 Nanjing Star Bat Technology Co., Ltd. Recent Developments
- 7.25 Zhujian Intelligent Technology (Shanghai) Co., Ltd.
- 7.25.1 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Profile
- 7.25.2 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Main Business
- 7.25.3 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Products, Services and Solutions
- 7.25.4 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Conversation Intelligence Platform Revenue (US$ Million) & (2020-2025)
- 7.25.5 Zhujian Intelligent Technology (Shanghai) Co., Ltd. Recent Developments
8 Industry Chain Analysis
- 8.1 Conversation Intelligence Platform Industrial Chain
- 8.2 Conversation Intelligence Platform Upstream Analysis
- 8.2.1 Key Raw Materials
- 8.2.2 Raw Materials Key Suppliers
- 8.2.3 Manufacturing Cost Structure
- 8.3 Midstream Analysis
- 8.4 Downstream Analysis (Customers Analysis)
- 8.5 Sales Model and Sales Channels
- 8.5.1 Conversation Intelligence Platform Sales Model
- 8.5.2 Sales Channel
- 8.5.3 Conversation Intelligence Platform Distributors
9 Research Findings and Conclusion
10 Appendix
- 10.1 Research Methodology
- 10.1.1 Methodology/Research Approach
- 10.1.1.1 Research Programs/Design
- 10.1.1.2 Market Size Estimation
- 10.1.1.3 Market Breakdown and Data Triangulation
- 10.1.2 Data Source
- 10.1.2.1 Secondary Sources
- 10.1.2.2 Primary Sources
- 10.2 Author Details
- 10.3 Disclaimer