세계의 IT 서비스 시장 : 서비스 유형, 전개 유형, 유통 채널, 기술, 최종 사용자, 지역별 분석 예측(-2030년)

According to Stratistics MRC, the Global IT Services Market is accounted for $1.4 trillion in 2024 and is expected to reach $2.9 trillion by 2030 growing at a CAGR of 11.7% during the forecast period. IT Services is the range of activities and solutions provided by technology professionals to support and manage information technology systems and infrastructure. This includes services such as software development, system integration, network management, data security, and technical support. IT Services aim to optimize technology use, improve efficiency, and ensure the smooth operation of IT systems for businesses and organizations. These services are essential for maintaining technological performance and addressing technical issues that arise in the course of business operations.

According to Ericsson, by the end of 2029, global 5G subscriptions are projected to surpass 5.3 billion, representing 58% of all mobile subscriptions. 5G is set to take the lead as the primary mobile access technology by 2028. Notably, in Q4 2023 alone, 5G subscriptions surged by 154 million, reaching a total of 1.57 billion.

Market Dynamics:

Driver:

Cloud computing adoption

Cloud computing adoption significantly impacts the market by driving demand for scalable, flexible, and cost-effective solutions. Businesses increasingly move to cloud-based infrastructures to benefit from reduced capital expenditure, enhanced accessibility, and improved collaboration. It also facilitates rapid deployment of new applications and services, fostering innovation and efficiency within organizations while expanding opportunities for IT service providers.

Restraint:

Data privacy and security regulations

Data privacy and security regulations can have several negative effects on the market. Compliance with stringent regulations often incurs high costs for businesses, including investments and legal consultations. These regulations can complicate service delivery and increase operational complexity, leading to slower deployment of IT solutions. Additionally, stringent data handling requirements may limit the flexibility and create barriers for service providers, impacting their ability to offer competitive and innovative solutions.

Opportunity:

IT infrastructure management

IT infrastructure management plays a crucial role in the market by ensuring the efficient operation and optimization of technology systems. Effective infrastructure management helps organizations minimize downtime, enhance scalability, and reduce costs through proactive monitoring and maintenance. As businesses increasingly rely on complex IT environments, the demand for comprehensive infrastructure management services grows, driving advancements and innovations in the market.

Threat:

Rapid technological changes

Rapid technological changes can negatively impact the market by causing frequent obsolescence of existing systems and services. This accelerates the need for constant updates and adaptations, increasing costs for both providers and clients. The fast pace of innovation can also lead to integration challenges, as new technologies may not seamlessly fit with legacy systems. Additionally, it puts pressure on IT service providers to continually upskill their workforce, potentially leading to skill shortages and increased operational complexity.

Covid-19 Impact:

The COVID-19 pandemic has profoundly impacted the market by accelerating the shift to remote work and digital transformation. This surge in remote work has increased demand for IT services related to cloud computing, cybersecurity, and virtual collaboration tools. Conversely, the pandemic disrupted global supply chains and strained IT resources, causing delays and increased costs. Overall, while COVID-19 has driven growth in certain IT service areas, it has also introduced challenges in service delivery and operational stability.

The artificial intelligence segment is expected to be the largest during the forecast period

The artificial intelligence is expected to be the largest during the forecast period. AI-driven solutions improve data analysis and bolster cybersecurity through predictive analytics and threat detection. By integrating AI, it providers can offer advanced tools for managing complex IT environments and optimizing resource allocation. This technology also enables personalized customer support and more efficient problem resolution, driving innovation and competitive advantage in the sector.

The manufacturing segment is expected to have the highest CAGR during the forecast period

The manufacturing segment is expected to have the highest CAGR during the forecast period. This includes developing software applications, building and maintaining IT infrastructure, and providing managed services. The manufacturing process in IT services often focuses on customization, quality assurance, and scalability to meet diverse client needs. As businesses increasingly rely on technology, efficient manufacturing ensures reliable, secure, and innovative solutions that drive operational success.

Region with largest share:

North America is projected to hold the largest market share during the forecast period. Major factors include the proliferation of cloud computing, cybersecurity needs, and the increasing adoption of AI and data analytics. The region's businesses invest significantly in IT infrastructure to enhance efficiency, innovation, and competitiveness. Additionally, a strong presence of leading IT service providers and technological advancements contribute to the market's growth and development in the region.

Region with highest CAGR:

Asia Pacific is projected to hold the highest CAGR over the forecast period. Rising investments in cloud computing, artificial intelligence, and cybersecurity are driving demand for IT services. The region's large and diverse market, coupled with the growing emphasis on innovation and modernization, presents significant opportunities for IT service providers. Additionally, emerging economies in the region are accelerating their IT infrastructure development, further fueling market expansion.

Key players in the market

Some of the key players in IT Services market include Accenture, IBM Corporation, Tata Consultancy Services (TCS), Infosys Limited, Cognizant Technology Solutions, Hewlett Packard Enterprise (HPE), Capgemini SE, Wipro Limited, DXC Technology, Oracle Corporation, SAP SE, Fujitsu Limited, Tech Mahindra Limited, Huawei Technologies Co., Ltd., Dell Technologies, HCL Technologies, Skyhigh Security, Microsoft Corporation, Amazon Web Services (AWS) and Google Cloud.

Key Developments:

In May 2024, Tata Consultancy Services (TCS) and CrowdStrike signed a strategic partnership to power TCS' extended managed detection and response (XMDR) services with the AI-native CrowdStrike Falcon XDR platform. This partnership enables TCS to leverage the comprehensive security features of the Falcon platform.

In February 2024, Skyhigh Security launched the addition of managed & professional IT services to its Altitude Partner Program. These professional services will help companies complete their product development and resell SkyHigh Security solutions.

Service Types Covered:

• Managed Services
• Consulting
• System Integration
• Application Services
• Outsourcing Services
• Other Service Types

Deployment Types Covered:

• On-Premises
• Cloud-Based
• Hybrid

Distribution Channels Covered:

• Direct Sales
• System Integrators
• Managed Service Providers (MSPs)
• Value-Added Resellers (VARs)

Technologies Covered:

• Artificial Intelligence
• Machine Learning
• Big Data and Analytics
• Internet of Things (IoT)
• Blockchain
• Cybersecurity
• Other Technologies

End Users Covered:

• Healthcare
• Retail
• Financial Services
• Manufacturing
• Telecommunications
• Government
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Technology Analysis
• 3.7 End User Analysis
• 3.8 Emerging Markets
• 3.9 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global IT Services Market, By Service Type

• 5.1 Introduction
• 5.2 Managed Services
• 5.3 Consulting
• 5.4 System Integration
• 5.5 Application Services
• 5.6 Outsourcing Services
• 5.7 Other Service Types

6 Global IT Services Market, By Deployment Type

• 6.1 Introduction
• 6.2 On-Premises
• 6.3 Cloud-Based
• 6.4 Hybrid

7 Global IT Services Market, By Distribution Channel

• 7.1 Introduction
• 7.2 Direct Sales
• 7.3 System Integrators
• 7.4 Managed Service Providers (MSPs)
• 7.5 Value-Added Resellers (VARs)

8 Global IT Services Market, By Technology

• 8.1 Introduction
• 8.2 Artificial Intelligence
• 8.3 Machine Learning
• 8.4 Big Data and Analytics
• 8.5 Internet of Things (IoT)
• 8.6 Blockchain
• 8.7 Cybersecurity
• 8.8 Other Technologies

9 Global IT Services Market, By End User

• 9.1 Introduction
• 9.2 Healthcare
• 9.3 Retail
• 9.4 Financial Services
• 9.5 Manufacturing
• 9.6 Telecommunications
• 9.7 Government
• 9.8 Other End Users

10 Global IT Services Market, By Geography

• 10.1 Introduction
• 10.2 North America
  • 10.2.1 US
  • 10.2.2 Canada
  • 10.2.3 Mexico
• 10.3 Europe
  • 10.3.1 Germany
  • 10.3.2 UK
  • 10.3.3 Italy
  • 10.3.4 France
  • 10.3.5 Spain
  • 10.3.6 Rest of Europe
• 10.4 Asia Pacific
  • 10.4.1 Japan
  • 10.4.2 China
  • 10.4.3 India
  • 10.4.4 Australia
  • 10.4.5 New Zealand
  • 10.4.6 South Korea
  • 10.4.7 Rest of Asia Pacific
• 10.5 South America
  • 10.5.1 Argentina
  • 10.5.2 Brazil
  • 10.5.3 Chile
  • 10.5.4 Rest of South America
• 10.6 Middle East & Africa
  • 10.6.1 Saudi Arabia
  • 10.6.2 UAE
  • 10.6.3 Qatar
  • 10.6.4 South Africa
  • 10.6.5 Rest of Middle East & Africa

11 Key Developments

• 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 11.2 Acquisitions & Mergers
• 11.3 New Product Launch
• 11.4 Expansions
• 11.5 Other Key Strategies

12 Company Profiling

• 12.1 Accenture
• 12.2 IBM Corporation
• 12.3 Tata Consultancy Services (TCS)
• 12.4 Infosys Limited
• 12.5 Cognizant Technology Solutions
• 12.6 Hewlett Packard Enterprise (HPE)
• 12.7 Capgemini SE
• 12.8 Wipro Limited
• 12.9 DXC Technology
• 12.10 Oracle Corporation
• 12.11 SAP SE
• 12.12 Fujitsu Limited
• 12.13 Tech Mahindra Limited
• 12.14 Huawei Technologies Co., Ltd.
• 12.15 Dell Technologies
• 12.16 HCL Technologies
• 12.17 Skyhigh Security
• 12.18 Microsoft Corporation
• 12.19 Amazon Web Services (AWS)
• 12.20 Google Cloud