북미의 딜러 관리 시스템 시장 예측(-2030년) : 지역별 분석 - 도입, 기기 유형별

The North America dealer management system market is expected to grow from US$ 2,694.98 million in 2022 to US$ 5,971.59 million by 2030. It is estimated to record a CAGR of 10.5% from 2022 to 2030.

Integration of Artificial Intelligence to Revolutionize Dealer Management Business Fuels North America Dealer Management System Market

Technological giants worldwide are highly focused on research and innovation of new technologies, which fuels the adoption of advanced technologies in transportation, construction, manufacturing, and other industries. Artificial intelligence (AI) technology is positioned at the core of the next-generation software technologies in the dealer management system market. It predicts and delivers the information, enabling an efficient, fast, and personalized experience with customers and boosting store profitability. By enhancing customer experience, along with the dealership's relationship with them, the possibility of return business surges. AI also helps dealers customize banner ads, emails, texts, and other marketing efforts in order to target the right customers at the right time.

Dealer management systems integrated with AI can alert technicians about possible issues with specific models. The system enables dealers to avoid car problems by alerting technicians to look for the concern before it occurs. AI also focuses on cybersecurity solutions to identify threats early and detect suspicious activity in the system. Several companies operating in the market is highly inclined toward offering AI-based dealer management systems. For instance, Pulsar AI, which specializes in AI technology, allows dealers to automate their customer interactions, sales leads, and follow-ups. The product saves time and optimizes the response rate. Many manufacturers are focusing on developing and implementing a next-generation dealer management system (DMS) with Chatbot and AI technology to streamline interactions between customers and dealers. The AI-based dealer management system allows dealers to serve customers 24/7, thereby increasing customer satisfaction. For instance, in June 2023, impel developed new generative AI software used by auto dealers and automaker customers. The software is designed to integrate with pre-existing dealership management systems, which help the auto dealers to personally interact with customers to enhance their buying experience. Auto dealers are leveraging AI technology to understand customer demands as well as competitive options preferred by them. As a result, dealerships can target customers more efficiently and match buyers to the suitable units in their inventory with the help of AI-based dealer management systems.

Thus, the integration of artificial intelligence to revolutionize the dealer management business is likely to fuel the market growth in the coming years.

North America Dealer Management System Market Overview

The US, Canada, and Mexico are among the major economies in North America. North America captures a noteworthy share of the global dealer management system market owing to high investment in automation and software coupled with the growing number of dealership stores in this region. A dealer management system helps enterprises manage ongoing orders, run a marketing campaign, understand customer buying trends, and manage day-to-day business operations. For instance, a dealer management system is significantly used by automakers/auto part dealers to manage and maintain orders. These auto dealers leverage the capability of modern dealer management systems to increase the productivity and efficiency of their dealerships. Many system providers are developing their existing dealer management systems to receive more contact certifications from automotive manufacturers. For instance, in July 2023, CDK Global Inc. received an official certification as a dealer management system provider from BMW Group Canada, including BMW and MINI retailers. CDK Global Inc. serves as a leading customer relationship management (CRM) provider for the BMW and MINI Canadian network. The partnership with auto manufacturers strengthens CDK Global Inc.'s position in both the US and Canadian markets. Moreover, companies are focusing on developing next-generation dealer management systems to help users effectively manage their day-to-day business operations. A next-generation dealer management system does not face accessibility issues, requires lower capital investment, and is technically scalable. Various dealer management providers, such as Wipro Limited, have already started developing next-generation dealer management solutions; however, there is still a significant demand-supply gap that needs to be filled, thereby creating growth opportunities for vendors operating in the market.

North America Dealer Management System Market Revenue and Forecast to 2030 (US$ Million)

North America Dealer Management System Market Segmentation

The North America dealer management system market is segmented into deployment, equipment type, and country.

Based on deployment, the North America dealer management system market is bifurcated into on-premise and cloud. The cloud segment held a larger share of the North America dealer management system market in 2022.

In terms of equipment, the North America dealer management system market is segmented into automobile, agricultural & forestry machinery, construction equipment, garden equipment, heavy trucks, material handling & lifting equipment, mining equipment, and others. The automobile segment held the largest share of the North America dealer management system market in 2022.

Based on country, the North America dealer management system market is segmented into the US, Canada, and Mexico. The US dominated the North America dealer management system market in 2022.

e-Emphasys Technologies Inc., ANNATA Ehf, DealerBox SAS, Hitachi Solutions Ltd, XAPT Software Consulting LLC, CDK Global Inc, Cox Automotive, Constellation Software Inc, and Tekion Corp are some of the leading companies operating in the North America dealer management system market.

Table Of Contents

1. Introduction

• 1.1 The Insight Partners Research Report Guidance
• 1.2 Market Segmentation

2. Executive Summary

• 2.1 Key Insights
• 2.2 Market Attractiveness

3. Research Methodology

• 3.1 Coverage
• 3.2 Secondary Research
• 3.3 Primary Research

4. North America Dealer Management System Market Landscape

• 4.1 Overview
• 4.2 Ecosystem Analysis
  • 4.2.1 List of Vendors in the Value Chain:

5. North America Dealer Management System Market - Key Market Dynamics

• 5.1 Dealer Management System Market - Key Market Dynamics
• 5.2 Market Drivers
  • 5.2.1 Growing Technological Advancements in Automotive Industry
  • 5.2.2 Rising Demand for Construction Equipment
  • 5.2.3 Increasing Integration of DMS with Different Management Systems
• 5.3 Market Restraints
  • 5.3.1 Growing Data Security Concerns
• 5.4 Market Opportunities
  • 5.4.1 Advent of Autonomous Vehicles
• 5.5 Future Trends
  • 5.5.1 Integration of Artificial Intelligence to Revolutionize Dealer Management Business
• 5.6 Impact of Drivers and Restraints:

6. Dealer Management System Market - North America Market Analysis

• 6.1 Dealer Management System Market Revenue (US$ Million), 2022 - 2030
• 6.2 Dealer Management System Market Forecast and Analysis

7. North America Dealer Management System Market Analysis - Deployment

• 7.1 On-Premise
  • 7.1.1 Overview
  • 7.1.2 On-Premise Market, Revenue and Forecast to 2030 (US$ Million)
• 7.2 Cloud
  • 7.2.1 Overview
  • 7.2.2 Cloud Market, Revenue and Forecast to 2030 (US$ Million)

8. North America Dealer Management System Market Analysis - Equipment Type

• 8.1 Automobile
  • 8.1.1 Overview
  • 8.1.2 Automobile Market, Revenue and Forecast to 2030 (US$ Million)
• 8.2 Agricultural & Forestry Machinery
  • 8.2.1 Overview
  • 8.2.2 Agricultural & Forestry Machinery Market, Revenue and Forecast to 2030 (US$ Million)
• 8.3 Construction Equipment
  • 8.3.1 Overview
  • 8.3.2 Construction Equipment Market, Revenue and Forecast to 2030 (US$ Million)
• 8.4 Garden Equipment
  • 8.4.1 Overview
  • 8.4.2 Garden Equipment Market, Revenue and Forecast to 2030 (US$ Million)
• 8.5 Heavy Trucks
  • 8.5.1 Overview
  • 8.5.2 Heavy Trucks Market, Revenue and Forecast to 2030 (US$ Million)
• 8.6 Material Handling & Lifting Equipment
  • 8.6.1 Overview
  • 8.6.2 Material Handling & Lifting Equipment Market, Revenue and Forecast to 2030 (US$ Million)
• 8.7 Mining Equipment
  • 8.7.1 Overview
  • 8.7.2 Mining Equipment Market, Revenue and Forecast to 2030 (US$ Million)
• 8.8 Others
  • 8.8.1 Overview
  • 8.8.2 Others Market, Revenue and Forecast to 2030 (US$ Million)

9. North America Dealer Management System Market - Country Analysis

• 9.1 North America
  • 9.1.1 North America Dealer Management System Market Overview
  • 9.1.2 North America Dealer Management System Market, By Key Country - Revenue 2022 (US$ Mn)
  • 9.1.3 North America Dealer Management System Market Revenue and Forecasts and Analysis - By Country
    • 9.1.3.1 North America Dealer Management System Market Revenue and Forecasts and Analysis - By Country
    • 9.1.3.2 US Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
      • 9.1.3.2.1 US Dealer Management System Market Breakdown, by Deployment
      • 9.1.3.2.2 US Dealer Management System Market Breakdown, by Equipment Type
    • 9.1.3.3 Canada Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
      • 9.1.3.3.1 Canada Dealer Management System Market Breakdown, by Deployment
      • 9.1.3.3.2 Canada Dealer Management System Market Breakdown, by Equipment Type
    • 9.1.3.4 Mexico Dealer Management System Market Revenue and Forecasts to 2030 (US$ Mn)
      • 9.1.3.4.1 Mexico Dealer Management System Market Breakdown, by Deployment
      • 9.1.3.4.2 Mexico Dealer Management System Market Breakdown, by Equipment Type

10. Industry Landscape

• 10.1 Overview
• 10.2 Market Initiative
• 10.3 Product Development
• 10.4 Mergers & Acquisitions

11. Company Profiles

• 11.1 e-Emphasys Technologies Inc.
  • 11.1.1 Key Facts
  • 11.1.2 Business Description
  • 11.1.3 Products and Services
  • 11.1.4 Financial Overview
  • 11.1.5 SWOT Analysis
  • 11.1.6 Key Developments
• 11.2 ANNATA Ehf
  • 11.2.1 Key Facts
  • 11.2.2 Business Description
  • 11.2.3 Products and Services
  • 11.2.4 Financial Overview
  • 11.2.5 SWOT Analysis
  • 11.2.6 Key Developments
• 11.3 DealerBox SAS
  • 11.3.1 Key Facts
  • 11.3.2 Business Description
  • 11.3.3 Products and Services
  • 11.3.4 Financial Overview
  • 11.3.5 SWOT Analysis
  • 11.3.6 Key Developments
• 11.4 Hitachi Solutions Ltd
  • 11.4.1 Key Facts
  • 11.4.2 Business Description
  • 11.4.3 Products and Services
  • 11.4.4 Financial Overview
  • 11.4.5 SWOT Analysis
  • 11.4.6 Key Developments
• 11.5 XAPT Software Consulting LLC
  • 11.5.1 Key Facts
  • 11.5.2 Business Description
  • 11.5.3 Products and Services
  • 11.5.4 Financial Overview
  • 11.5.5 SWOT Analysis
  • 11.5.6 Key Developments
• 11.6 CDK Global Inc
  • 11.6.1 Key Facts
  • 11.6.2 Business Description
  • 11.6.3 Products and Services
  • 11.6.4 Financial Overview
  • 11.6.5 SWOT Analysis
  • 11.6.6 Key Developments
• 11.7 Cox Automotive
  • 11.7.1 Key Facts
  • 11.7.2 Business Description
  • 11.7.3 Products and Services
  • 11.7.4 Financial Overview
  • 11.7.5 SWOT Analysis
  • 11.7.6 Key Developments
• 11.8 Constellation Software Inc
  • 11.8.1 Key Facts
  • 11.8.2 Business Description
  • 11.8.3 Products and Services
  • 11.8.4 Financial Overview
  • 11.8.5 SWOT Analysis
  • 11.8.6 Key Developments
• 11.9 Tekion Corp
  • 11.9.1 Key Facts
  • 11.9.2 Business Description
  • 11.9.3 Products and Services
  • 11.9.4 Financial Overview
  • 11.9.5 SWOT Analysis
  • 11.9.6 Key Developments

12. Appendix

• 12.1 Word Index