자동차 딜러 관리 시스템 시장 예측(-2030년) : 유형별, 차종별, 용도별, 지역별 세계 분석

According to Stratistics MRC, the Global Automotive Dealer Management System Market is accounted for $17.9 billion in 2024 and is expected to reach $29.3 billion by 2030 growing at a CAGR of 8.6% during the forecast period. An Automotive Dealer Management System (DMS) is a software solution designed to help automotive dealerships manage various aspects of their operations. It integrates functions like sales, inventory management, customer relationship management (CRM), service scheduling, parts tracking, and accounting into a single platform. The DMS improves efficiency by streamlining workflows, enhancing communication between departments, and providing real-time insights into business performance. It helps dealers optimize their operations, track vehicle stock, manage finances, and deliver better customer service, ultimately driving sales growth and profitability.

Market Dynamics:

Driver:

Increased focus on improving the customer experience

The market is witnessing a growing emphasis on enhancing customer experience. Dealers are increasingly adopting advanced DMS solutions that offer personalized services, streamline communication, and provide real-time insights into customer preferences. This shift allows for improved inventory management, faster response times, and more efficient service scheduling, ultimately leading to higher customer satisfaction and loyalty. As customer expectations evolve, DMS platforms are becoming more integral to creating seamless, customer-centric dealership operations.

Restraint:

Data privacy and security concerns

Data privacy and security concerns in the market pose significant challenges. As dealerships collect sensitive customer and financial data, the risk of cyberattacks or data breaches increases. These concerns can lead to regulatory scrutiny, legal liabilities, and damaged brand reputation. Dealers may face customer distrust, potentially losing business. Additionally, the costs associated with ensuring robust security measures and compliance with privacy regulations can strain resources, hindering overall market growth and innovation.

Opportunity:

Rising need for inventory management

The rising need for efficient inventory management in the market is driving significant innovation. Dealers are seeking advanced DMS solutions that provide real-time tracking, optimize stock levels, and reduce overstock or stockouts. By improving inventory visibility and automating processes, DMS platforms help dealers maintain a balanced inventory, reduce operational costs, and enhance decision-making. This shift allows dealerships to respond quickly to market demand, improve sales efficiency, and increase profitability.

Threat:

Integration with legacy systems

Integration with legacy systems in the market can lead to several negative effects. These include compatibility issues, increased maintenance costs, and reduced system performance. Legacy systems often lack the flexibility to support modern features, which can result in inefficiencies and delays. Moreover, integration complexities may lead to data silos and security vulnerabilities, hindering real-time decision-making and innovation. This can impact overall operational efficiency, customer experience, and profitability for automotive dealerships.

Covid-19 Impact:

The COVID-19 pandemic significantly impacted the market. With dealership operations disrupted, many shifted to online platforms, increasing the demand for digital solutions and cloud-based DMS. However, supply chain disruptions and decreased consumer spending slowed new vehicle sales, affecting DMS revenue. The shift to contactless services and virtual showrooms also accelerated the need for more advanced, integrated software. Ultimately, the pandemic accelerated digital transformation but posed challenges in terms of market growth and adaptation.

The light duty vehicles segment is expected to be the largest market share during the forecast period

The light duty vehicles segment is expected to account for the largest market share during the forecast period. With increasing consumer preference for fuel-efficient and compact vehicles, dealerships require DMS platforms that support inventory management, sales tracking, and service scheduling for light duty models. These systems help streamline operations, optimize pricing, and enhance customer service. Additionally, the growing popularity of electric and hybrid light-duty vehicles further influences DMS solutions.

The sales management segment is expected to have the highest CAGR during the forecast period

Over the forecast period, the sales management segment is predicted to witness the highest growth rate. DMS platforms enable dealerships to track leads, manage inventory, process sales transactions, and analyze performance data in real-time. These systems also support pricing, promotions, and financing options, ensuring a smooth sales experience. With integrated tools for customer relationship management, DMS solutions optimize sales strategies, increase conversion rates, and foster long-term customer loyalty in the market.

Region with largest share:

During the forecast period, the North America region is expected to hold the largest market share. With a high concentration of advanced automotive technologies and a shift toward cloud-based solutions, North American dealerships seek efficient DMS platforms to streamline operations, enhance customer experience, and optimize sales and inventory management. Additionally, the rise of electric vehicles and the focus on data-driven decision-making are driving the adoption of integrated, scalable DMS solutions in the region.

Region with highest CAGR:

Over the forecast period, the Asia Pacific region is anticipated to exhibit the highest CAGR driven by the rising demand for cloud-based DMS platforms. The integration of advanced technologies such as artificial intelligence (AI) and machine learning is also transforming the DMS landscape. AI-driven analytics enable dealerships to automate routine tasks, manage inventory more effectively, and provide personalized customer experiences, thereby improving operational efficiency and customer satisfaction.

Key players in the market

Some of the key players in Automotive Dealer Management System market include CDK Global, Reynolds and Reynolds, Dealertrack, Mitchell International, NexTech Systems, DriveCentric, Autosoft Inc., Wipro, SAP, Oracle, IBM, DealerSocket, Lithia Motors, Infomedia and Solera Holdings.

Key Developments:

In January 2025, Reynolds and Reynolds partnered with sunbit to enhance service financing efficiency. The integration, which is set to launch in Q2 2025, will enable dealerships to convert more repair orders by utilizing the Reynolds Retail Management System and Sunbit's financing technology to leverage real-time data and prescreen customers at different stages of the service journey.

In June 2024, NexTech Solutions (NTS) has entered into an agreement to acquire 100% of the issued and outstanding shares of common stock of Rome Research Corporation (RRC), with an expected close by the end. NTS provides mission-focused solutions with cutting-edge technology, systems engineering, testing and evaluation, software, and subject matter experts to support U.S. DoD missions.

Types Covered:

• Cloud-Based
• On-Premise
• Hybrid
• Mobile
• Integrated

Vehicle Types Covered:

• Light Duty Vehicles
• Electric Vehicles
• Medium Duty Vehicles
• Heavy Duty Vehicles

Applications Covered:

• Sales Management
• Finance & Accounting
• Inventory Management
• Customer Relationship Management (CRM)
• Service & Repair Management
• Parts & Accessories Management
• Other Applications

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 Application Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Automotive Dealer Management System Market, By Type

• 5.1 Introduction
• 5.2 Cloud-Based
• 5.3 On-Premise
• 5.4 Hybrid
• 5.5 Mobile
• 5.6 Integrated

6 Global Automotive Dealer Management System Market, By Vehicle Type

• 6.1 Introduction
• 6.2 Light Duty Vehicles
• 6.3 Electric Vehicles
• 6.4 Medium Duty Vehicles
• 6.5 Heavy Duty Vehicles

7 Global Automotive Dealer Management System Market, By Application

• 7.1 Introduction
• 7.2 Sales Management
• 7.3 Finance & Accounting
• 7.4 Inventory Management
• 7.5 Customer Relationship Management (CRM)
• 7.6 Service & Repair Management
• 7.7 Parts & Accessories Management
• 7.7 Other Applications

8 Global Automotive Dealer Management System Market, By Geography

• 8.1 Introduction
• 8.2 North America
  • 8.2.1 US
  • 8.2.2 Canada
  • 8.2.3 Mexico
• 8.3 Europe
  • 8.3.1 Germany
  • 8.3.2 UK
  • 8.3.3 Italy
  • 8.3.4 France
  • 8.3.5 Spain
  • 8.3.6 Rest of Europe
• 8.4 Asia Pacific
  • 8.4.1 Japan
  • 8.4.2 China
  • 8.4.3 India
  • 8.4.4 Australia
  • 8.4.5 New Zealand
  • 8.4.6 South Korea
  • 8.4.7 Rest of Asia Pacific
• 8.5 South America
  • 8.5.1 Argentina
  • 8.5.2 Brazil
  • 8.5.3 Chile
  • 8.5.4 Rest of South America
• 8.6 Middle East & Africa
  • 8.6.1 Saudi Arabia
  • 8.6.2 UAE
  • 8.6.3 Qatar
  • 8.6.4 South Africa
  • 8.6.5 Rest of Middle East & Africa

9 Key Developments

• 9.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 9.2 Acquisitions & Mergers
• 9.3 New Product Launch
• 9.4 Expansions
• 9.5 Other Key Strategies

10 Company Profiling

• 10.1 CDK Global
• 10.2 Reynolds and Reynolds
• 10.3 Dealertrack
• 10.4 Mitchell International
• 10.5 NexTech Systems
• 10.6 DriveCentric
• 10.7 Autosoft Inc.
• 10.8 Wipro
• 10.9 SAP
• 10.10 Oracle
• 10.11 IBM
• 10.12 DealerSocket
• 10.13 Lithia Motors
• 10.14 Infomedia
• 10.15 Solera Holdings