필드 서비스 관리(FSM) 시장 : 시장 규모 - 컴포넌트별, 조직 규모별, 전개 형태별, 업계별, 지역별, 범위 및 예측

Field Service Management Market Size And Forecast

Field Service Management Market size was valued at USD 4.04 Billion in 2023 and is projected to reach USD 10.66 Billion by 2031, growing at a CAGR of 12.9% from 2024 to 2031. Field Service Management (FSM) is the entire organization, scheduling, dispatching, and monitoring of a company's mobile workforce involved in off-site activities or service delivery. It entails efficiently allocating resources such as staff, vehicles, and equipment to meet client needs quickly and effectively. FSM software enables dispatchers and field workers to communicate in real-time, obtain job details, navigate routes, track job progress, and manage inventory efficiently. This technology automates several field service activities, including work assignment, tracking, invoicing, and reporting, resulting in better operational efficiency, customer satisfaction, and profitability.

Furthermore, FSM has numerous applications in industries like as utilities, telecommunications, healthcare, manufacturing, and construction, where on-site services, installations, repairs, and maintenance are critical components of corporate operations.

Global Field Service Management Market Dynamics

The key market dynamics that are shaping the Field Service Management Market include:

Key Market Drivers

Increased Demand for Efficiency and Productivity:

The organizations' need to improve operational efficiency and productivity is driving the Field Service Management Market. Implementing field service management solutions allows businesses to optimize scheduling, dispatching, and routing, resulting in reduced downtime and faster service delivery.

Rise in Adoption of Mobile Applications:

The proliferation of smartphones and tablets is spurring mobile applications for field service management. These apps give technicians real-time access to client data, work orders, and inventory levels, resulting in better decision-making and customer satisfaction.

Growing Focus on Customer Satisfaction:

Companies are increasingly emphasizing customer satisfaction as a crucial competitive advantage. Field service management systems allow firms increase service quality and response times, resulting in a better customer experience and loyalty.

Technological Advancements:

Integrating sophisticated technologies such as IoT, AI, and machine learning into field service management solutions allows for predictive maintenance, real-time monitoring, and automated decision-making. This not only enhances operating efficiency but also aids in anticipating and fixing problems before they affect customers.

Key Challenges:

Integration with Existing Systems:

Integrating field service management solutions with existing business systems (such as ERP and CRM) is a significant challenge. Compatibility concerns impede seamless data transmission, reducing overall operational efficiency and demanding significant time and resources for proper integration.

Data Security and Privacy Concerns:

It is imperative to guarantee data security and privacy because field service management systems handle sensitive client data. Companies have to handle numerous regulatory regulations and deploy sophisticated security measures, which are expensive and difficult, resulting in slower growth.

High Implementation Costs:

The initial cost of implementing field service management solutions, which includes software acquisition, customization, and training, is prohibitively expensive for small and medium-sized businesses. This financial barrier hinders market expansion by limiting adoption among a sizable portion of potential users.

Key Trends:

Adoption of Cloud-Based Solutions:

Cloud-based field service management solutions are becoming increasingly popular. These platforms provide scalability, flexibility, and cost-effectiveness, allowing organizations of all sizes to harness innovative technology without making major upfront investments in IT infrastructure.

Use of IoT and Predictive Maintenance:

The combination of Internet of Things (IoT) technology and field service management is transforming service delivery. IoT provides real-time equipment monitoring, resulting in predictive maintenance tactics that reduce downtime and increase customer satisfaction through proactive service interventions.

Augmented Reality (AR) for Remote Assistance:

Field technicians are increasingly receiving help remotely through the use of Augmented Reality (AR). AR allows specialists to help technicians through complicated repairs in real-time, improving first-time fix rates and minimizing the need for follow-up visits.

Focus on Customer Experience and Engagement:

Customer Experience and Engagement are becoming increasingly important in the field service management industry. Businesses use mobile applications and web portals to provide customers with real-time updates, self-service alternatives, and direct communication channels, hence increasing transparency and confidence.

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Global Field Service Management Market Regional Analysis

Here is a more detailed regional analysis of the Field Service Management Market:

North America:

According to Verified Market Research, North America is estimated to dominate over the forecast period. North America is the leader in the adoption of new technologies such as IoT, AI, and cloud computing, all of which are essential to sophisticated field service management solutions. The region's openness to innovation is fueling demand for sophisticated field service management technologies, paving the way for industry supremacy.

The region's robust IT infrastructure is projected to enable the seamless deployment and integration of field service management systems across sectors. High internet penetration and the availability of modern network technologies enable real-time data interchange, which is required for efficient field service operations.

Many top field service management solution suppliers are based in North America. These companies make large investments in research and development, contributing to the region's market domination by constantly improving their offerings and setting worldwide industry standards.

Furthermore, North American businesses place a high value on customer happiness as a competitive differentiation. This focus encourages the adoption of field service management solutions for improving service delivery, response times, and overall customer experience, reinforcing the region's market dominance.

Europe:

Europe's severe regulatory environment, which includes data protection legislation such as GDPR, promotes the demand for compliant field service management solutions. Companies are investing in innovative systems to secure data security and privacy, fostering long-term market growth while conforming to these rules.

European organizations use digital transformation initiatives to improve operational efficiency and customer service. This trend increases the use of field service management solutions by combining them with IoT, AI, and analytics to streamline procedures and improve service results.

There is a growing emphasis on sustainability in Europe, driving firms to optimize field service operations for lower environmental impact. This effort is supported by solutions that allow for more efficient routing, reduced fuel consumption, and lower carbon footprints, all of which contribute to market growth.

Furthermore, public-private partnerships in Europe promote the adoption of innovative field service technology, particularly in utilities and public services. These agreements make it easier to execute smart city projects and maintain infrastructure, hence driving the Field Service Management Market.

Asia Pacific:

Asia Pacific is witnessing rapid industrial expansion and urban development, increasing the requirement for effective field service management in industries such as telecommunications, utilities, and manufacturing. This economic shift involves innovative solutions for managing growing service networks and infrastructure maintenance requirements.

With the broad availability and usage of smartphones and mobile internet in Asia Pacific, there is a strong push for mobile field service management solutions. These technologies offer real-time communication, scheduling, and information access, which improves efficiency and customer satisfaction.

Businesses in Asia-Pacific are increasingly recognizing the value of customer service as a competitive differentiator. This approach is driving the adoption of field service management solutions that provide better customer interaction, faster service delivery, and higher service quality.

Furthermore, this region's SME sector is thriving, driving the need for field service management systems. These businesses are using technology to optimize operations, improve service delivery, and compete effectively with larger enterprises, all of which contribute to the market's rapid expansion in this region.

Global Field Service Management Market: Segmentation Analysis

The Global Field Service Management Market is segmented on the basis of Component, Deployment Mode, Organization Size, Vertical, And Geography.

Field Service Management Market, By Component

• Solutions
• Mobile Field Execution
• Service Contract Management
• Warranty Management
• Workforce Management
• Customer Management
• Inventory Management
• Others
• Services
• Implementation
• Training & Support
• Consulting & Advisory

Based on Component, The market is segmented into Solutions and Services. The solution segment is estimated to dominate the Field Service Management Market due to the important part that field service management software plays in automating and optimizing different parts of field operations. Mobile field execution, service contract management, warranty management, labor management, customer management, and inventory management are all critical components of boosting operational efficiency, lowering costs, and increasing customer satisfaction. Businesses from all sectors rely on these complete solutions to streamline their field service operations, from scheduling and dispatching to billing and reporting.

Field Service Management Market, By Deployment Mode

• On-Premise
• Cloud-Based

Based on Deployment Mode, The market is segmented into On-Premise and Cloud-Based. Cloud Based segment is estimated to dominate the global market owing to the cloud's intrinsic benefits, such as scalability, adaptability, and cost-effectiveness. Cloud-based solutions enable organizations of all sizes to use modern field service management capabilities without the requirement for a large upfront investment in IT infrastructure. Furthermore, cloud implementation enables remote access to the system from anywhere and at any time, which is critical for field service operations. It also simplifies connection with other cloud services and apps, improving operational efficiency and data analytics capabilities. The ongoing digital transformation of sectors, as well as the growing demand for scalable, secure, and cost-effective solutions, are driving the use of cloud-based field service management solutions.

Field Service Management Market, By Organization Size

• Large Enterprises
• Small-Medium Enterprises

Based on Organization Size, The market is segmented into Large Enterprises and Small-Medium Enterprises. Large enterprises are estimated to lead this segment in the forecast period. Large corporations have the financial resources and infrastructure to invest in complete FSM solutions that can be implemented across several departments and geographies. This investment enables them to take advantage of the full range of benefits provided by FSM technology, such as increased efficiency, higher customer satisfaction, and significant savings. Furthermore, the complicated operational requirements and scale of these organizations require sophisticated field service management solutions capable of handling large volumes of data, complex scheduling, and logistics.

Field Service Management Market, By Verticals

• Energy & Utilities
• Telecom
• Manufacturing
• Healthcare
• Banking, Financial Services and Insurance (BFSI)
• Construction & Real Estate
• Transportation and Logistics
• Retail & Wholesale
• Others

Based on Verticals, The market is segmented into Energy & Utilities, Telecom, Manufacturing, Healthcare, BFSI, Construction & Real Estate, Transportation & Logistics, Retail & Wholesale, and Other Verticals. The manufacturing vertical segment is estimated to show the highest growth in the forecasted period due to the industry's growing emphasis on operational efficiency, equipment uptime, and customer satisfaction. In the manufacturing business, field service management systems are critical for controlling and maintaining equipment, ensuring production lines work smoothly, and reducing downtime. These technologies allow manufacturers to schedule preventative maintenance, respond quickly to equipment problems, and guarantee that the appropriate professional is dispatched with the necessary components and knowledge.

Key Players

• The "Global Field Service Management Market" study report will provide valuable insight with an emphasis on the global market. The major players in the market are
• ServiceMax, FieldAware, Verizon Connect, Xero Service, SAP Field Service Management, Oracle Field Service Cloud, Microsoft Dynamics 365 Field Service, WorkWave, IFS Field Service Management, Scoro, mHelpDesk, ServiceNow Field Service Management, Mavenlink, Commusoft, Cradlepoint, Skydio, GE Digital and Jobber.

Our market analysis also entails a section solely dedicated to such major players wherein our analysts provide an insight into the financial statements of all the major players, along with its product benchmarking and SWOT analysis. The competitive landscape section also includes key development strategies, market share, and market ranking analysis of the above-mentioned players globally.

• Field Service Management Recent Developments
• In February 2024, ServiceMax, a major provider of cloud-based field service management (FSM) software, announced a collaboration with HERE Technologies, a leader in location data and mapping services. This cooperation seeks to strengthen the location intelligence capabilities of ServiceMax's FSM platform, allowing organizations to optimize field service operations, boost first-time fix rates, and shorten travel times.
• In February 2024, Verizon Connect, a fleet management and connected car solution provider, announced the purchase of Telogis, a market leader in location intelligence and telematics solutions. This combination is anticipated to produce a global leader in connected vehicle technology, providing businesses with a comprehensive suite of solutions for fleet management, field operations optimization, and safety improvement.
• In February 2024, IFS, a worldwide enterprise software provider, announced the launch of IFS FSM Field Service Management, a new cloud-based solution tailored to the needs of mid-sized organizations. This offering seeks to provide mid-sized businesses with a scalable and cost-effective FSM solution that streamlines field operations, increases technician productivity, and improves customer experience.
• In February 2024, Xero Service, a provider of cloud-based FSM software for trade organizations, announced a partnership with Xero, a prominent worldwide cloud accounting platform. This interface enables Xero Service users to seamlessly link their field service activities to their accounting data, reducing workflows and increasing financial insight.
• In February 2024, WorkWave, a supplier of cloud-based field service management and mobile workforce management solutions, announced a $100 million investment by Thoma Bravo, a major private equity firm. This funding will be utilized to accelerate WorkWave's expansion, broaden its product line, and invest in R&D to stay competitive in the FSM market.

TABLE OF CONTENTS

1 INTRODUCTION OF GLOBAL FIELD SERVICE MANAGEMENT MARKET

• 1.1 Market Definition
• 1.2 Market Segmentation
• 1.3 Research Timelines
• 1.4 Assumptions
• 1.5 Limitations

2 RESEARCH METHODOLOGY OF VERIFIED MARKET RESEARCH

• 2.1 Data Mining
• 2.2 Data Triangulation
• 2.3 Bottom-Up Approach
• 2.4 Top-Down Approach
• 2.5 Research Flow
• 2.6 Key Insights from Industry Experts
• 2.7 Data Sources

3 EXECUTIVE SUMMARY

• 3.1 Market Overview
• 3.2 Ecology Mapping
• 3.3 Absolute Market Opportunity
• 3.4 Market Attractiveness
• 3.5 Global Field Service Management Market Geographical Analysis (CAGR %)
• 3.6 Global Field Service Management Market, By Deployment Mode (USD Million)
• 3.7 Global Field Service Management Market, By Component (USD Million)
• 3.8 Global Field Service Management Market, By Organization Size (USD Million)
• 3.9 Global Field Service Management Market, By Verticals (USD Million)
• 3.10 Future Market Opportunities
• 3.11 Global Market Split
• 3.12 Product Life Line

4 GLOBAL FIELD SERVICE MANAGEMENT MARKET OUTLOOK

• 4.1 Global Field Service Management Evolution
• 4.2 Drivers
  • 4.2.1 Driver 1
  • 4.2.2 Driver 2
• 4.3 Restraints
  • 4.3.1 Restraint 1
  • 4.3.2 Restraint 2
• 4.4 Opportunities
  • 4.4.1 Opportunity 1
  • 4.4.2 Opportunity 2
• 4.5 Porters Five Force Model
• 4.6 Value Chain Analysis
• 4.7 Pricing Analysis
• 4.8 Macroeconomic Analysis

5 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY COMPONENT

• 5.1 Overview
• 5.2 Solutions
  • 5.2.1 Mobile Field Execution
  • 5.2.2 Service Contract Management
  • 5.2.3 Warranty Management
  • 5.2.4 Workforce Management
  • 5.2.5 Customer Management
  • 5.2.6 Inventory Management
  • 5.2.7 Others
• 5.3 Services
  • 5.3.1 Implementation
  • 5.3.2 Training & Support
  • 5.3.3 Consulting & Advisory

6 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY DEPLOYMENT MODE

• 6.1 Overview
• 6.2 On-Premise
• 6.3 Cloud-Based

7 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY ORGANIZATION SIZE

• 7.1 Overview
• 7.2 Large Enterprises
• 7.3 Small-Medium Enterprises

8 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY VERTICALS

• 8.1 Overview
• 8.2 Energy & Utilities
• 8.3 Telecom
• 8.4 Manufacturing
• 8.5 Healthcare
• 8.6 Banking, Financial Services and Insurance (BFSI)
• 8.7 Construction & Real Estate
• 8.8 Transportation and Logistics
• 8.9 Retail & Wholesale
• 8.10 Others

9 GLOBAL FIELD SERVICE MANAGEMENT MARKET, BY GEOGRAPHY

• 9.1 Overview
• 9.2 North America
  • 9.2.1 U.S.
  • 9.2.2 Canada
  • 9.2.3 Mexico
• 9.3 Europe
  • 9.3.1 Germany
  • 9.3.2 U.K.
  • 9.3.3 France
  • 9.3.4 Italy
  • 9.3.5 Spain
  • 9.3.6 Rest of Europe
• 9.4 Asia Pacific
  • 9.4.1 China
  • 9.4.2 Japan
  • 9.4.3 India
  • 9.4.4 Rest of Asia Pacific
• 9.5 Latin America
  • 9.5.1 Brazil
  • 9.5.2 Argentina
  • 9.5.3 Rest of Latin America
• 9.6 Middle-East and Africa
  • 9.6.1 UAE
  • 9.6.2 Saudi Arabia
  • 9.6.3 South Africa
  • 9.6.4 Rest of Middle-East and Africa

10 GLOBAL FIELD SERVICE MANAGEMENT MARKET COMPETITIVE LANDSCAPE

• 10.1 Overview
• 10.2 Company Market Ranking
• 10.3 Key Developments
• 10.4 Company Regional Footprint
• 10.5 Company Industry Footprint
• 10.6 ACE Matrix

11 COMPANY PROFILES

• 11.1 ServiceMax
  • 11.1.1 Company Overview
  • 11.1.2 Company Insights
  • 11.1.3 Product Benchmarking
  • 11.1.4 Key Development
  • 11.1.5 Winning Imperatives
  • 11.1.6 Current Focus & Strategies
  • 11.1.7 Threat from Competition
  • 11.1.8 SWOT Analysis
• 11.2 FieldAware
  • 11.2.1 Company Overview
  • 11.2.2 Company Insights
  • 11.2.3 Product Benchmarking
  • 11.2.4 Key Development
  • 11.2.5 Winning Imperatives
  • 11.2.6 Current Focus & Strategies
  • 11.2.7 Threat from Competition
  • 11.2.8 SWOT Analysis
• 11.3 Verizon Connect
  • 11.3.1 Company Overview
  • 11.3.2 Company Insights
  • 11.3.3 Product Benchmarking
  • 11.3.4 Key Development
  • 11.3.5 Winning Imperatives
  • 11.3.6 Current Focus & Strategies
  • 11.3.7 Threat from Competition
  • 11.3.8 SWOT Analysis
• 11.4 Xero Service
  • 11.4.1 Company Overview
  • 11.4.2 Company Insights
  • 11.4.3 Product Benchmarking
  • 11.4.4 Key Development
  • 11.4.5 Winning Imperatives
  • 11.4.6 Current Focus & Strategies
  • 11.4.7 Threat from Competition
  • 11.4.8 SWOT Analysis
• 11.5 SAP Field Service Management
  • 11.5.1 Company Overview
  • 11.5.2 Company Insights
  • 11.5.3 Product Benchmarking
  • 11.5.4 Key Development
  • 11.5.5 Winning Imperatives
  • 11.5.6 Current Focus & Strategies
  • 11.5.7 Threat from Competition
  • 11.5.8 SWOT Analysis
• 11.6 WorkWave
  • 11.6.1 Company Overview
  • 11.6.2 Company Insights
  • 11.6.3 Product Benchmarking
  • 11.6.4 Key Development
  • 11.6.5 Winning Imperatives
  • 11.6.6 Current Focus & Strategies
  • 11.6.7 Threat from Competition
  • 11.6.8 SWOT Analysis
• 11.7 IFS Field Service Management
  • 11.7.1 Company Overview
  • 11.7.2 Company Insights
  • 11.7.3 Product Benchmarking
  • 11.7.4 Key Development
  • 11.7.5 Winning Imperatives
  • 11.7.6 Current Focus & Strategies
  • 11.7.7 Threat from Competition
  • 11.7.8 SWOT Analysis
• 11.8 Scoro
  • 11.8.1 Company Overview
  • 11.8.2 Company Insights
  • 11.8.3 Product Benchmarking
  • 11.8.4 Key Development
  • 11.8.5 Winning Imperatives
  • 11.8.6 Current Focus & Strategies
  • 11.8.7 Threat from Competition
  • 11.8.8 SWOT Analysis
• 11.9 mHelpDesk
  • 11.9.1 Company Overview
  • 11.9.2 Company Insights
  • 11.9.3 Product Benchmarking
  • 11.9.4 Key Development
  • 11.9.5 Winning Imperatives
  • 11.9.6 Current Focus & Strategies
  • 11.9.7 Threat from Competition
  • 11.9.8 SWOT Analysis
• 11.10 Mavenlink
  • 11.10.1 Company Overview
  • 11.10.2 Company Insights
  • 11.10.3 Product Benchmarking
  • 11.10.4 Key Development
  • 11.10.5 Winning Imperatives
  • 11.10.6 Current Focus & Strategies
  • 11.10.7 Threat from Competition
  • 11.10.8 SWOT Analysis

12 KEY DEVELOPMENTS

• 12.1 Product Launches/Developments
• 12.2 Mergers and Acquisitions
• 12.3 Business Expansions
• 12.4 Partnerships and Collaborations

13. VERIFIED MARKET INTELLIGENCE

• 13.1 About Verified Market Intelligence
• 13.2 Dynamic Data Visualization