시장보고서

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챗봇 시장 규모, 점유율, 동향 분석 보고서 : 오퍼링별, 유형별, 매체별, 부문별, 용도별, 지역별, 업종별, 부문 예측(2025-2030년)

Chatbot Market Size, Share & Trends Analysis Report By Offering (Solution, Services), By Type, By Medium, By Business Function, By Application, By Vertical By Region, And Segment Forecasts, 2025 - 2030

발행일: 2025년 01월 | 리서치사:

Grand View Research | 페이지 정보: 영문 100 Pages | 배송안내 : 2-10일 (영업일 기준)

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챗봇 시장의 성장과 동향

Grand View Research, Inc.의 최신 보고서에 따르면 세계의 챗봇 시장 규모는 2025-2030년 동안 23.3%의 연평균 복합 성장률(CAGR)을 보이고, 2030년에는 272억 9,000만 달러에 달할 것으로 예상됩니다.

챗봇 산업은 기업이 운영 비용을 크게 절감할 수 있으므로 예측 기간 중 큰 성장이 예상됩니다. 또한 인공지능과 머신러닝 기술의 혁신은 챗봇의 기능을 강화하여 시장의 주요 촉진요인으로 작용할 가능성이 높습니다.

메시징 서비스 이용자 수가 크게 증가하고 있으며, SNS 이용자 수를 능가할 것으로 예상됩니다. 또한 NLP 분야에서도 큰 발전이 이루어지고 있으며, 컴퓨터와 인간의 언어 간의 상호 작용이 간소화되고 있습니다. 전체 챗봇 생태계는 다양한 교차 연결 기능으로 구성되어 있으며, 모든 용도에서 챗봇의 성능 향상을 촉진하고 있습니다.

대부분의 기업은 기업이 고객과의 즉각적인 상호작용을 쉽게 제공할 수 있도록 웹사이트에 챗봇을 통합하는 것을 선호합니다. 예를 들어 Slack이나 트위터의 메시징 플랫폼은 많은 기업이 선호하는 플랫폼입니다.

인더스트리 4.0 구상의 중요한 이정표 중 하나는 인간 중심의 자동화입니다. 인더스트리 4.0은 인간을 기계로 대체하는 것이 아니라 기계의 능력과 인간의 유연성 사이의 새로운 상호 작용을 개발하고자 합니다. 제조업은 '인더스트리 4.0'이라고도 불리며, 제조업이 어떻게 새로운 기술을 생산 공정에 도입하여 업무 생산성과 생산물의 품질을 향상시킬 수 있는지를 의미합니다.

봇 1대로 여러 문의에 동시에 답변할 수 있으므로 365일 24시간 이용이 가능합니다. 반복적인 작업을 자동화함으로써 챗봇은 모든 고객의 질문에 정확한 답변을 제공하고, 필요한 경우 인간 상담원에게 논의를 이관할 수 있습니다. 이를 통해 업무 부담을 효과적으로 분산하고 비즈니스 효율성을 높일 수 있습니다.

북미는 예측 기간 중 챗봇 시장의 주요 지역으로 부상할 것으로 예상됩니다. 이 지역의 성장은 주로 다양한 비즈니스 분야에서 챗봇의 도입이 증가하고 있기 때문입니다. 인공지능, IoT, API와 같은 기술은 빠른 속도로 발전하고 있습니다. 챗봇은 이러한 기술과 통합되어 향상된 운영을 제공함으로써 시장 수요를 촉진하고 있습니다.

인공지능과 음성 발화 기반 챗봇은 향후 가장 큰 시장 점유율을 차지했습니다. 또한 음성 인식은 특히 모국어 측면에서 비약적으로 향상되고 있으며, 그 결과 다양한 용도에서 챗봇의 성능이 강화될 것으로 예상됩니다.

챗봇 시장 보고서 하이라이트

2024년 매출 점유율은 62.0%로 솔루션 부문이 챗봇 시장을 독점했습니다. 이러한 솔루션에는 AI 기반 플랫폼이 포함되며, 사용자에게 개인화된 상황 인식 응답을 제공하는 AI 기반 플랫폼이 포함됩니다.
독립형 챗봇은 2024년 챗봇 산업을 지배하고 있습니다. 이 유형의 챗봇은 독립적으로 작동하며 더 큰 제어 및 사용자 정의 옵션을 설명합니다.
모바일 애플리케이션 부문은 2024년 가장 높은 매출 점유율을 차지하며, 예측 기간 중 계속 선두를 유지할 것으로 예상됩니다.
2024년 가장 높은 매출 점유율을 차지한 분야는 영업 및 마케팅 부문입니다. 영업 및 마케팅 기능은 고객과의 상호작용을 자동화하는 효과로 인해 챗봇의 활용을 주도하고 있습니다.
2024년 챗봇 시장은 고객 서비스 부문이 지배적이었습니다. 고객 서비스 챗봇은 응답 시간을 개선하고 인간 상담원의 업무량을 줄이기 때문에 챗봇 산업에서 지배적인 힘을 발휘하고 있습니다.
소매 및 E-Commerce 부문은 2024년 시장을 독점하며, 챗봇은 개인화된 추천을 제공하고 주문 추적을 지원함으로써 쇼핑 경험을 향상시킬 것입니다.
북미 챗봇 시장은 2024년 31.1%의 주요 점유율을 차지하며 세계 시장을 선도하고 있습니다. 이 지역 시장은 AI 및 자동화 기술에 대한 대규모 투자가 특징입니다.

세계 챗봇 시장 전망
산업 밸류체인 분석
시장 역학
- 시장 성장 촉진요인 분석
- 시장 성장 억제요인 분석
- 산업의 과제
Porter's Five Forces 분석
- 공급업체의 힘
- 구매자의 힘
- 대체의 위협
- 신규 진출의 위협
- 경쟁 기업 간 경쟁 관계
PESTEL 분석
- 정치
- 경제
- 사회
- 기술
- 환경
- 법적

제4장 챗봇 시장 : 오퍼링 전망 추정과 예측<

챗봇 시장 : 오퍼링 변동 분석, 2024년과 2030년

제5장 챗봇 시장 : 유형 전망 추정과 예측<

챗봇 시장 : 유형 변동 분석, 2024년과 2030년

제6장 챗봇 시장 : 매체 전망 추정과 예측

챗봇 시장 : 매체 변동 분석, 2024년과 2030년
- 컨택센터
- 웹사이트
- 소셜미디어
- 모바일 애플리케이션

제7장 챗봇 시장 : 부문 전망 추정과 예측

챗봇 시장 : 부문 변동 분석, 2024년과 2030년
- IT 서비스
- 인사 서비스
- 세일즈 & 마케팅
- 파이낸싱

제8장 챗봇 시장 : 용도 전망 추정과 예측

챗봇 시장 : 용도 변동 분석, 2024년과 2030년
- 고객 서비스
- 브랜딩과 광고
- 퍼스널 어시스턴스
- 데이터 프라이버시와 컴플라이언스
- 결제 처리
- 기타

제9장 챗봇 시장 : 업종 전망 추정과 예측

챗봇 시장 : 업종 변동 분석, 2024년과 2030년
- 의료
- 소매·E-Commerce
- BFSI
- 미디어와 엔터테인먼트
- 여행과 관광
- 운송·물류
- 기타

제10장 챗봇 시장 : 지역별, 추정·동향 분석

챗봇 시장 점유율, 지역별, 2024년과 2030년
북미
- 미국
- 캐나다
- 멕시코
유럽
- 영국
- 독일
- 프랑스
아시아태평양
- 중국
- 일본
- 인도
- 호주
- 한국
라틴아메리카
- 브라질
중동 및 아프리카
- 아랍에미리트
- 사우디아라비아
- 남아프리카공화국

제11장 경쟁 구도

주요 시장 참여 기업에 의한 최근 동향과 영향 분석
벤더 구도
- 기업 분류
- 주요 판매 대리점과 채널 파트너 리스트
- 잠재 고객 리스트/리스트
경쟁 역학
- 경쟁 벤치마킹
- 전략 지도제작
- 히트맵 분석
기업 개요/상장기업
- [24]7. ai, Inc.
- Acuvate
- Aivo
- Artificial Solutions
- Botsify Inc.
- Creative Virtual Ltd
- eGain Corporation
- IBM Corporation
- Inbenta Technologies Inc.
- Next IT Corp.
- Nuance Communications, Inc.

KSA 25.03.20

Chatbot Market Growth & Trends:

The global chatbot market size is expected to reach USD 27.29 billion by 2030, registering a CAGR of 23.3% from 2025 to 2030, according to a new report by Grand View Research, Inc. The chatbot industry is expected to witness a significant growth during the forecast period as they enable enterprises to substantially reduce operating costs. Additionally, innovations in artificial intelligence and machine learning technologies are likely to enhance the features of chatbots, which acts as a major driver for the market.

A significant rise has been observed in the number of users of messaging services, which is expected to surpass the number of users of social networking sites. Additionally, there has been a significant development in the NLP field, which has resulted in streamlined interactions between computers and human languages. The entire chatbot ecosystem comprises various cross-linking features, which facilitates enhanced performance of the chatbots in all applications.

Most companies prefer in-built chatbots on their websites as they facilitate enterprises in providing instant customer interaction. For instance, Slack and Twitter messaging platforms are preferred by the majority of businesses.

One of the critical milestones in the Industry 4.0 idea is human-centered automation. Industry 4.0 seeks to develop a new interaction between machine capabilities and human flexibility, not to replace humans with machines. The manufacturing sector is also known as "Industry 4.0," which refers to how manufacturers incorporate new technology into their production processes to raise the productivity of their operations and the quality of their output.

Since a single bot can answer multiple inquiries simultaneously, they are available 365 days a year, around the clock. With the automation of repetitive activities, chatbots deliver accurate responses to every customer's question and, if necessary, can transfer the discussion to a human agent. This helps to distribute the burden effectively and boost business efficiency.

North America is expected to emerge as the major region for the chatbot market during the forecast period. The growth in this region is mainly attributed to the increasing deployment of the chatbots in various business verticals. Technologies such as artificial intelligence, IoT, and APIs, among others, are evolving at a rapid speed. Chatbots are integrated with these technologies to offer enhanced operations, thereby driving the market demand.

Artificial intelligence and audio speech-based chatbots are expected to account for the largest market share in the future. Additionally, speech recognition has improved drastically, especially in terms of native languages, which is expected to result in enhanced performance of chatbots in various applications.

Chatbot Market Report Highlights:

The solution segment dominated the chatbot market with a revenue share of 62.0% in 2024. These solutions include AI-powered platforms that deliver personalized, context-aware responses to users.
Standalone chatbots dominate the chatbot industry in 2024. This type of chatbots function independently, offering greater control and customization options.
The mobile applications segment accounted for the highest revenue share in 2024 and is anticipated to continue leading throughout the forecast period.
The sales and marketing segment accounted for the highest revenue share in 2024. Sales and marketing functions dominate the use of chatbots due to their effectiveness in automating customer interactions.
The customer service segment dominated the chatbot market in 2024. Customer service chatbots are a dominant force in the chatbot industry, as they improve response times and reduce the workload of human agents.
The retail and e-commerce segment dominated the market in 2024, with chatbots enhancing shopping experiences by providing personalized recommendations and assisting with order tracking.
North America chatbot market leads the global industry accounting for leading share of 31.1% in 2024. The regional market is marked by significant investment in AI and automation technologies.

Chapter 1. Methodology and Scope

1.1. Market Segmentation & Scope
1.2. Market Definition
1.3. Information Procurement
- 1.3.1. Purchased Database
- 1.3.2. GVR's Internal Database
- 1.3.3. Secondary Sources & Third-Party Perspectives
- 1.3.4. Primary Research
1.4. Information Analysis
- 1.4.1. Data Analysis Models
1.5. Market Formulation & Data Visualization
1.6. Data Validation & Publishing

Chapter 2. Executive Summary

2.1. Market Insights
2.2. Segmental Outlook
2.3. Competitive Outlook

Chapter 3. Chatbot Market Variables, Trends & Scope

3.1. Global Chatbot Market Outlook
3.2. Industry Value Chain Analysis
3.3. Market Dynamics
- 3.3.1. Market Driver Analysis
- 3.3.2. Market Restraint Analysis
- 3.3.3. Industry Challenges
3.4. Porter's Five Forces Analysis
- 3.4.1. Supplier Power
- 3.4.2. Buyer Power
- 3.4.3. Substitution Threat
- 3.4.4. Threat from New Entrant
- 3.4.5. Competitive Rivalry
3.5. PESTEL Analysis
- 3.5.1. Political Landscape
- 3.5.2. Economic Landscape
- 3.5.3. Social Landscape
- 3.5.4. Technological Landscape
- 3.5.5. Environmental Landscape
- 3.5.6. Legal Landscape

Chapter 4. Chatbot Market: Offering Estimates & Forecasts

4.1. Chatbot Market: Type Movement Analysis, 2024 & 2030
- 4.1.1. Solution
  - 4.1.1.1. Solution Market estimates and forecast, 2018 - 2030 (USD Million)
- 4.1.2. Services
  - 4.1.2.1. Services Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 5. Chatbot Market: Type Estimates & Forecasts

5.1. Chatbot Market: Type Movement Analysis, 2024 & 2030
- 5.1.1. Standalone
  - 5.1.1.1. Standalone Market estimates and forecast, 2018 - 2030 (USD Million)
- 5.1.2. Web-based
  - 5.1.2.1. Web-based Market estimates and forecast, 2018 - 2030 (USD Million)
- 5.1.3. Messenger-based/Third Party
  - 5.1.3.1. Messenger-based/Third Party Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 6. Chatbot Market: Medium Outlook Estimates & Forecasts

6.1. Chatbot Market: Medium Movement Analysis, 2024 & 2030
- 6.1.1. Contact Centers
  - 6.1.1.1. Contact Centers Market estimates and forecast, 2018 - 2030 (USD Million)
- 6.1.2. Websites
  - 6.1.2.1. Websites Market estimates and forecast, 2018 - 2030 (USD Million)
- 6.1.3. Social Media
  - 6.1.3.1. Social Media Market estimates and forecast, 2018 - 2030 (USD Million)
- 6.1.4. Mobile Applications
  - 6.1.4.1. Mobile Applications Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 7. Chatbot Market: Business function Outlook Estimates & Forecasts

7.1. Chatbot Market: Business function Movement Analysis, 2024 & 2030
- 7.1.1. IT Services
  - 7.1.1.1. IT Services Market estimates and forecast, 2018 - 2030 (USD Million)
- 7.1.2. HR Services
  - 7.1.2.1. HR Services Market estimates and forecast, 2018 - 2030 (USD Million)
- 7.1.3. Sales & Marketing
  - 7.1.3.1. Sales & Marketing Market estimates and forecast, 2018 - 2030 (USD Million)
- 7.1.4. Finance
  - 7.1.4.1. Finance Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 8. Chatbot Market: Application Outlook Estimates & Forecasts

8.1. Chatbot Market: Application Movement Analysis, 2024 & 2030
- 8.1.1. Customer Services
  - 8.1.1.1. Customer Services Market estimates and forecast, 2018 - 2030 (USD Million)
- 8.1.2. Branding & Advertising
  - 8.1.2.1. Branding & Advertising Market estimates and forecast, 2018 - 2030 (USD Million)
- 8.1.3. Personal Assistance
  - 8.1.3.1. Personal Assistance Market estimates and forecast, 2018 - 2030 (USD Million)
- 8.1.4. Data Privacy & Compliance
  - 8.1.4.1. Data Privacy & Compliance Market estimates and forecast, 2018 - 2030 (USD Million)
- 8.1.5. Payment Processing
  - 8.1.5.1. Payment Processing Market estimates and forecast, 2018 - 2030 (USD Million)
- 8.1.6. Others
  - 8.1.6.1. Others Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 9. Chatbot Market: Vertical Outlook Estimates & Forecasts

9.1. Chatbot Market: Vertical Movement Analysis, 2024 & 2030
- 9.1.1. Healthcare
  - 9.1.1.1. Healthcare Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.2. Retail & E-commerce
  - 9.1.2.1. Retail & E-commerce Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.3. BFSI
  - 9.1.3.1. BFSI Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.4. Media & Entertainment
  - 9.1.4.1. Media & Entertainment Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.5. Travel & Tourism
  - 9.1.5.1. Travel & Tourism Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.6. Transportation & Logistics
  - 9.1.6.1. Transportation & Logistics Market estimates and forecast, 2018 - 2030 (USD Million)
- 9.1.7. Others
  - 9.1.7.1. Others Market estimates and forecast, 2018 - 2030 (USD Million)

Chapter 10. Chatbot Market: Regional Estimates & Trend Analysis

10.1. Chatbot Market Share, By Region, 2024 & 2030 (USD Million)
10.2. North America
- 10.2.1. North America Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.2.1.1. North America Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
  - 10.2.1.2. North America Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.2.1.3. North America Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.2.1.4. North America Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.2.1.5. North America Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.2.1.6. North America Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.2.1.7. North America Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.2.2. U.S.
  - 10.2.2.1. U.S. Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.2.2.2. U.S. Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.2.2.3. U.S. Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.2.2.4. U.S. Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.2.2.5. U.S. Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.2.2.6. U.S. Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.2.2.7. U.S. Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.2.3. Canada
  - 10.2.3.1. Canada Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.2.3.2. Canada Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.2.3.3. Canada Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.2.3.4. Canada Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.2.3.5. Canada Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.2.3.6. Canada Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.2.3.7. Canada Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.2.4. Mexico
  - 10.2.4.1. Mexico Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.2.4.2. Mexico Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.2.4.3. Mexico Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.2.4.4. Mexico Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.2.4.5. Mexico Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.2.4.6. Mexico Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.2.4.7. Mexico Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
10.3. Europe
- 10.3.1. Europe Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.3.1.1. Europe Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
  - 10.3.1.2. Europe Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.3.1.3. Europe Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.3.1.4. Europe Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.3.1.5. Europe Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.3.1.6. Europe Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.3.1.7. Europe Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.3.2. UK
  - 10.3.2.1. UK Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.3.2.2. UK Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.3.2.3. UK Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.3.2.4. UK Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.3.2.5. UK Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.3.2.6. UK Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.3.2.7. UK Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.3.3. Germany
  - 10.3.3.1. Germany Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.3.3.2. Germany Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.3.3.3. Germany Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.3.3.4. Germany Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.3.3.5. Germany Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.3.3.6. Germany Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.3.3.7. Germany Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.3.4. France
  - 10.3.4.1. France Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.3.4.2. France Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.3.4.3. France Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.3.4.4. France Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.3.4.5. France Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.3.4.6. France Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.3.4.7. France Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
10.4. Asia Pacific
- 10.4.1. Asia Pacific Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.1.1. Asia Pacific Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
  - 10.4.1.2. Asia Pacific Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.1.3. Asia Pacific Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.1.4. Asia Pacific Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.1.5. Asia Pacific Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.1.6. Asia Pacific Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.1.7. Asia Pacific Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.4.2. China
  - 10.4.2.1. China Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.2.2. China Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.2.3. China Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.2.4. China Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.2.5. China Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.2.6. China Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.2.7. China Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.4.3. Japan
  - 10.4.3.1. Japan Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.3.2. Japan Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.3.3. Japan Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.3.4. Japan Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.3.5. Japan Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.3.6. Japan Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.3.7. Japan Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.4.4. India
  - 10.4.4.1. India Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.4.2. India Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.4.3. India Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.4.4. India Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.4.5. India Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.4.6. India Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.4.7. India Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.4.5. Australia
  - 10.4.5.1. Australia Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.5.2. Australia Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.5.3. Australia Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.5.4. Australia Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.5.5. Australia Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.5.6. Australia Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.5.7. Australia Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.4.6. South Korea
  - 10.4.6.1. South Korea Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.4.6.2. South Korea Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.4.6.3. South Korea Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.4.6.4. South Korea Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.4.6.5. South Korea Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.4.6.6. South Korea Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.4.6.7. South Korea Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
10.5. Latin America
- 10.5.1. Latin America Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.5.1.1. Latin America Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
  - 10.5.1.2. Latin America Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.5.1.3. Latin America Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.5.1.4. Latin America Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.5.1.5. Latin America Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.5.1.6. Latin America Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.5.1.7. Latin America Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.5.2. Brazil
  - 10.5.2.1. Brazil Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.5.2.2. Brazil Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.5.2.3. Brazil Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.5.2.4. Brazil Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.5.2.5. Brazil Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.5.2.6. Brazil Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.5.2.7. Brazil Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
10.6. Middle East and Africa
- 10.6.1. Middle East and Africa Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.6.1.1. Middle East and Africa Chatbot Market Estimates and Forecasts, by Country, 2018 - 2030 (USD Million)
  - 10.6.1.2. Middle East and Africa Chatbot Market Estimates and Forecasts, by Offering , 2018 - 2030 (USD Million)
  - 10.6.1.3. Middle East and Africa Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.6.1.4. Middle East and Africa Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.6.1.5. Middle East and Africa Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.6.1.6. Middle East and Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.6.1.7. Middle East and Africa Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.6.2. UAE
  - 10.6.2.1. UAE Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.6.2.2. UAE Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.6.2.3. UAE Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.6.2.4. UAE Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.6.2.5. UAE Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.6.2.6. UAE Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.6.2.7. UAE Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.6.3. KSA
  - 10.6.3.1. KSA Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.6.3.2. KSA Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.6.3.3. KSA Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.6.3.4. KSA Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.6.3.5. KSA Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.6.3.6. KSA Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.6.3.7. KSA Chatbot Market Estimates and Forecasts, by Vertical, 2018 - 2030 (USD Million)
- 10.6.4. South Africa
  - 10.6.4.1. South Africa Chatbot Market Estimates and Forecasts, 2018 - 2030 (USD Million)
  - 10.6.4.2. South Africa Chatbot Market Estimates and Forecasts, by Offering, 2018 - 2030 (USD Million)
  - 10.6.4.3. South Africa Chatbot Market Estimates and Forecasts, by Type, 2018 - 2030 (USD Million)
  - 10.6.4.4. South Africa Chatbot Market Estimates and Forecasts, by Medium, 2018 - 2030 (USD Million)
  - 10.6.4.5. South Africa Chatbot Market Estimates and Forecasts, by Business function, 2018 - 2030 (USD Million)
  - 10.6.4.6. South Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)
  - 10.6.4.7. South Africa Chatbot Market Estimates and Forecasts, by Application, 2018 - 2030 (USD Million)

Chapter 11. Competitive Landscape

11.1. Recent Developments & Impact Analysis, By Key Market Participants
11.2. Vendor Landscape
- 11.2.1. Company categorization
- 11.2.2. List of Key Distributors and channel Partners
- 11.2.3. List of Potential Customers/Listing
11.3. Competitive Dynamics
- 11.3.1. Competitive Benchmarking
- 11.3.2. Strategy Mapping
- 11.3.3. Heat Map Analysis
11.4. Company Profiles/Listing
- 11.4.1. [24]7. ai, Inc.
  - 11.4.1.1. Participant's overview
  - 11.4.1.2. Financial performance
  - 11.4.1.3. Type benchmarking
  - 11.4.1.4. Strategic initiatives
- 11.4.2. Acuvate
  - 11.4.2.1. Participant's overview
  - 11.4.2.2. Financial performance
  - 11.4.2.3. Type benchmarking
  - 11.4.2.4. Strategic initiatives
- 11.4.3. Aivo
  - 11.4.3.1. Participant's overview
  - 11.4.3.2. Financial performance
  - 11.4.3.3. Type benchmarking
  - 11.4.3.4. Strategic initiatives
- 11.4.4. Artificial Solutions
  - 11.4.4.1. Participant's overview
  - 11.4.4.2. Financial performance
  - 11.4.4.3. Type benchmarking
  - 11.4.4.4. Strategic initiatives
- 11.4.5. Botsify Inc.
  - 11.4.5.1. Participant's overview
  - 11.4.5.2. Financial performance
  - 11.4.5.3. Type benchmarking
  - 11.4.5.4. Strategic initiatives
- 11.4.6. Creative Virtual Ltd
  - 11.4.6.1. Participant's overview
  - 11.4.6.2. Financial performance
  - 11.4.6.3. Type benchmarking
  - 11.4.6.4. Strategic initiatives
- 11.4.7. eGain Corporation
  - 11.4.7.1. Participant's overview
  - 11.4.7.2. Financial performance
  - 11.4.7.3. Type benchmarking
  - 11.4.7.4. Strategic initiatives
- 11.4.8. IBM Corporation
  - 11.4.8.1. Participant's overview
  - 11.4.8.2. Financial performance
  - 11.4.8.3. Type benchmarking
  - 11.4.8.4. Strategic initiatives
- 11.4.9. Inbenta Technologies Inc.
  - 11.4.9.1. Participant's overview
  - 11.4.9.2. Financial performance
  - 11.4.9.3. Type benchmarking
  - 11.4.9.4. Strategic initiatives
- 11.4.10. Next IT Corp.
  - 11.4.10.1. Participant's overview
  - 11.4.10.2. Financial performance
  - 11.4.10.3. Type benchmarking
  - 11.4.10.4. Strategic initiatives
- 11.4.11. Nuance Communications, Inc.
  - 11.4.11.1. Participant's overview
  - 11.4.11.2. Financial performance
  - 11.4.11.3. Type benchmarking
  - 11.4.11.4. Strategic initiatives