사일로를 타파하고 효율을 향상 : 부문 횡단적인 리더십과 효율성을 높이는 CIO의 플레이 북

This IDC Perspective offers technology leaders a practical playbook and actionable advice to navigate the complex landscape of cross-functional leadership and collaboration. As organizations strive to drive innovation and growth in the digital age, CIOs face the critical challenge of breaking down organizational silos to foster cross-functional collaboration. To achieve competitive advantages, they must transform their IT organizations from service providers to strategic enablers, aligning technology initiatives with broader business objectives. This document provides CIOs, senior IT executives, and other enterprise leaders with a comprehensive understanding of how breaking down silos and embracing cross-functional leadership can propel businesses to new heights - unlocking innovation, improving efficiency, and enhancing customer experiences.To effectively do that, CIOs must establish a holistic approach spanning leadership, organizational structures, processes, technology, and culture. They must embrace paradoxical leadership styles that balance seemingly contradictory approaches such as strategy versus execution and innovation versus stability. CIOs must also implement robust governance frameworks, leverage technology to bridge gaps between departments, and cultivate a culture of continuous learning and adaptation.By applying the strategies and best practices outlined in this document, CIOs can thrive in delivering transformative IT capabilities that drive business value while fostering an integrated and agile organizational culture capable of meeting the challenges of the digital era."In the digital economy, your organization's success is directly proportional to its ability to collaborate across boundaries," says Serge Findling, adjunct research advisor, IT Executive Programs (IEP) at IDC. "The CIO's new mandate is to transform IT from a service provider to a cross-functional catalyst for innovation."

Executive Snapshot

Situation Overview

• The Cross-Functional Imperative
• The Holistic CIO: Embracing Paradoxical Leadership
• Strategies for Breaking Down Silos
• Best Practices for Cross-Functional Collaboration
• The Role of Technology in Enabling Cross-Functional Collaboration
• Implementing a Governance Framework for Cross-Functional Efficacy
  • Organizational Structures and Governance
  • Stakeholder Management
  • Overarching Values and Principles
  • Performance and Outcome Measurement
  • Continual Improvement

Advice for the Technology Buyer

• Short Term: Driving Cross-Functional Leadership
• Short Term: Overcoming Resistance to Change
• Medium Term: Breaking Down Silos
• Long Term

Learn More

• Related Research
• Synopsis