IDC PeerScape : 새로운 IT 서비스 관리 설치 구현을 위한 사례

This IDC PeerScape presents best practices for a new or replacement IT service management software installation, from goal setting to implementation to data management to staff guidance."In a time of product discontinuations and new available features, organizations have the opportunity to plan updates to their service management as they move to a new solution," says Snow Tempest, research manager for IT service management at IDC. "A thoughtful approach can enable a smooth transition and set the groundwork for future enhancements."

IDC PeerScape Figure

Executive Summary

Peer Insights

• Practice 1: Define What You Want to Accomplish
  • Challenge
  • Examples
  • Guidance
• Practice 2: Identify a Trusted Vendor, Then Adapt to Its Best Practices
  • Challenge
  • Examples
  • Guidance
• Practice 3: Develop Long-Term Data Quality Practices to Enable Your Goals
  • Challenge
  • Examples
  • Guidance
• Practice 4: Help Your Staff Adjust to Change
  • Challenge
  • Examples
  • Guidance

Learn More

• Related Research