세계의 대화형 AI 시장(2025-2029년)

The conversational ai market is forecasted to grow by USD 24842.7 mn during 2024-2029, accelerating at a CAGR of 24.7% during the forecast period. The report on the conversational ai market provides a holistic analysis, market size and forecast, trends, growth drivers, and challenges, as well as vendor analysis covering around 25 vendors.

The report offers an up-to-date analysis regarding the current market scenario, the latest trends and drivers, and the overall market environment. The market is driven by growth in natural language processing (NLP), machine learning (ML), and ai technologies, increasing adoption of smartphones, and increasing demand for ai-powered customer support services.

The study was conducted using an objective combination of primary and secondary information including inputs from key participants in the industry. The report contains a comprehensive market size data, segment with regional analysis and vendor landscape in addition to an analysis of the key companies. Reports have historic and forecast data.

Technavio's conversational ai market is segmented as below:

By Deployment

• On-premises
• Cloud

By Type

• AI chatbots
• Voice bots
• Interactive voice assistants
• Generative AI agents

By Method

• Internal enterprise systems
• External communication channels

By End-user

• BFSI
• Retail and e-commerce
• Education
• Media and entertainment
• Others

By Geographical Landscape

• North America
• Europe
• APAC
• Middle East and Africa
• South America

This study identifies the increasing need for customer engagement as one of the prime reasons driving the conversational ai market growth during the next few years. Also, rise in use of voice-based assistants and enhancing conversational ai with advanced ai capabilities will lead to sizable demand in the market.

The report on the conversational ai market covers the following areas:

• Conversational AI Market sizing
• Conversational AI Market forecast
• Conversational AI Market industry analysis

The robust vendor analysis is designed to help clients improve their market position, and in line with this, this report provides a detailed analysis of several leading conversational ai market vendors that include AgentFlow AI GmbH, Amazon.com Inc., Bitonic Technology Labs Inc., Boost AI AS, Cognigy GmbH, Conversica Inc., Drift.com Inc., Eleven Labs Inc., Google LLC, International Business Machines Corp., Kore.ai Inc., Microsoft Corp., OpenXcell, Parloa GmbH, Pypestream Inc., Rasa Technologies Inc., Replacing Humans LLC, Slang.ai, Sprinklr Inc., and Twilio Inc.. Also, the conversational ai market analysis report includes information on upcoming trends and challenges that will influence market growth. This is to help companies strategize and leverage all forthcoming growth opportunities.

The publisher presents a detailed picture of the market by the way of study, synthesis, and summation of data from multiple sources by an analysis of key parameters such as profit, pricing, competition, and promotions. It presents various market facets by identifying the key industry influencers. The data presented is comprehensive, reliable, and a result of extensive primary and secondary research. The market research reports provide a complete competitive landscape and an in-depth vendor selection methodology and analysis using qualitative and quantitative research to forecast accurate market growth.

Table of Contents

1 Executive Summary

• 1.1 Market overview
  • Executive Summary - Chart on Market Overview
  • Executive Summary - Data Table on Market Overview
  • Executive Summary - Chart on Global Market Characteristics
  • Executive Summary - Chart on Market By Geographical Landscape
  • Executive Summary - Chart on Market Segmentation by Deployment
  • Executive Summary - Chart on Market Segmentation by Type
  • Executive Summary - Chart on Market Segmentation by Method
  • Executive Summary - Chart on Market Segmentation by End-user
  • Executive Summary - Chart on Incremental Growth
  • Executive Summary - Data Table on Incremental Growth
  • Executive Summary - Chart on Company Market Positioning

2 Technavio Analysis

• 2.1 Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria
• 2.2 Criticality of inputs and Factors of differentiation
  • Overview on criticality of inputs and factors of differentiation
• 2.3 Factors of disruption
  • Overview on factors of disruption
• 2.4 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029

3 Market Landscape

• 3.1 Market ecosystem
  • Parent Market
  • Data Table on - Parent Market
• 3.2 Market characteristics
  • Market characteristics analysis
• 3.3 Value chain analysis
  • Value chain analysis

4 Market Sizing

• 4.1 Market definition
  • Offerings of companies included in the market definition
• 4.2 Market segment analysis
  • Market segments
• 4.3 Market size 2024
• 4.4 Market outlook: Forecast for 2024-2029
  • Chart on Global - Market size and forecast 2024-2029 ($ million)
  • Data Table on Global - Market size and forecast 2024-2029 ($ million)
  • Chart on Global Market: Year-over-year growth 2024-2029 (%)
  • Data Table on Global Market: Year-over-year growth 2024-2029 (%)

5 Historic Market Size

• 5.1 Global Conversational AI Market 2019 - 2023
  • Historic Market Size - Data Table on Global Conversational AI Market 2019 - 2023 ($ million)
• 5.2 Deployment segment analysis 2019 - 2023
  • Historic Market Size - Deployment Segment 2019 - 2023 ($ million)
• 5.3 Type segment analysis 2019 - 2023
  • Historic Market Size - Type Segment 2019 - 2023 ($ million)
• 5.4 Method segment analysis 2019 - 2023
  • Historic Market Size - Method Segment 2019 - 2023 ($ million)
• 5.5 End-user segment analysis 2019 - 2023
  • Historic Market Size - End-user Segment 2019 - 2023 ($ million)
• 5.6 Geography segment analysis 2019 - 2023
  • Historic Market Size - Geography Segment 2019 - 2023 ($ million)
• 5.7 Country segment analysis 2019 - 2023
  • Historic Market Size - Country Segment 2019 - 2023 ($ million)

6 Qualitative Analysis

• 6.1 Impact of AI on global conversational AI market

7 Five Forces Analysis

• 7.1 Five forces summary
  • Five forces analysis - Comparison between 2024 and 2029
• 7.2 Bargaining power of buyers
  • Bargaining power of buyers - Impact of key factors 2024 and 2029
• 7.3 Bargaining power of suppliers
  • Bargaining power of suppliers - Impact of key factors in 2024 and 2029
• 7.4 Threat of new entrants
  • Threat of new entrants - Impact of key factors in 2024 and 2029
• 7.5 Threat of substitutes
  • Threat of substitutes - Impact of key factors in 2024 and 2029
• 7.6 Threat of rivalry
  • Threat of rivalry - Impact of key factors in 2024 and 2029
• 7.7 Market condition
  • Chart on Market condition - Five forces 2024 and 2029

8 Market Segmentation by Deployment

• 8.1 Market segments
  • Chart on Deployment - Market share 2024-2029 (%)
  • Data Table on Deployment - Market share 2024-2029 (%)
• 8.2 Comparison by Deployment
  • Chart on Comparison by Deployment
  • Data Table on Comparison by Deployment
• 8.3 On-premises - Market size and forecast 2024-2029
  • Chart on On-premises - Market size and forecast 2024-2029 ($ million)
  • Data Table on On-premises - Market size and forecast 2024-2029 ($ million)
  • Chart on On-premises - Year-over-year growth 2024-2029 (%)
  • Data Table on On-premises - Year-over-year growth 2024-2029 (%)
• 8.4 Cloud - Market size and forecast 2024-2029
  • Chart on Cloud - Market size and forecast 2024-2029 ($ million)
  • Data Table on Cloud - Market size and forecast 2024-2029 ($ million)
  • Chart on Cloud - Year-over-year growth 2024-2029 (%)
  • Data Table on Cloud - Year-over-year growth 2024-2029 (%)
• 8.5 Market opportunity by Deployment
  • Market opportunity by Deployment ($ million)
  • Data Table on Market opportunity by Deployment ($ million)

9 Market Segmentation by Type

• 9.1 Market segments
  • Chart on Type - Market share 2024-2029 (%)
  • Data Table on Type - Market share 2024-2029 (%)
• 9.2 Comparison by Type
  • Chart on Comparison by Type
  • Data Table on Comparison by Type
• 9.3 AI chatbots - Market size and forecast 2024-2029
  • Chart on AI chatbots - Market size and forecast 2024-2029 ($ million)
  • Data Table on AI chatbots - Market size and forecast 2024-2029 ($ million)
  • Chart on AI chatbots - Year-over-year growth 2024-2029 (%)
  • Data Table on AI chatbots - Year-over-year growth 2024-2029 (%)
• 9.4 Voice bots - Market size and forecast 2024-2029
  • Chart on Voice bots - Market size and forecast 2024-2029 ($ million)
  • Data Table on Voice bots - Market size and forecast 2024-2029 ($ million)
  • Chart on Voice bots - Year-over-year growth 2024-2029 (%)
  • Data Table on Voice bots - Year-over-year growth 2024-2029 (%)
• 9.5 Interactive voice assistants - Market size and forecast 2024-2029
  • Chart on Interactive voice assistants - Market size and forecast 2024-2029 ($ million)
  • Data Table on Interactive voice assistants - Market size and forecast 2024-2029 ($ million)
  • Chart on Interactive voice assistants - Year-over-year growth 2024-2029 (%)
  • Data Table on Interactive voice assistants - Year-over-year growth 2024-2029 (%)
• 9.6 Generative AI agents - Market size and forecast 2024-2029
  • Chart on Generative AI agents - Market size and forecast 2024-2029 ($ million)
  • Data Table on Generative AI agents - Market size and forecast 2024-2029 ($ million)
  • Chart on Generative AI agents - Year-over-year growth 2024-2029 (%)
  • Data Table on Generative AI agents - Year-over-year growth 2024-2029 (%)
• 9.7 Market opportunity by Type
  • Market opportunity by Type ($ million)
  • Data Table on Market opportunity by Type ($ million)

10 Market Segmentation by Method

• 10.1 Market segments
  • Chart on Method - Market share 2024-2029 (%)
  • Data Table on Method - Market share 2024-2029 (%)
• 10.2 Comparison by Method
  • Chart on Comparison by Method
  • Data Table on Comparison by Method
• 10.3 Internal enterprise systems - Market size and forecast 2024-2029
  • Chart on Internal enterprise systems - Market size and forecast 2024-2029 ($ million)
  • Data Table on Internal enterprise systems - Market size and forecast 2024-2029 ($ million)
  • Chart on Internal enterprise systems - Year-over-year growth 2024-2029 (%)
  • Data Table on Internal enterprise systems - Year-over-year growth 2024-2029 (%)
• 10.4 External communication channels - Market size and forecast 2024-2029
  • Chart on External communication channels - Market size and forecast 2024-2029 ($ million)
  • Data Table on External communication channels - Market size and forecast 2024-2029 ($ million)
  • Chart on External communication channels - Year-over-year growth 2024-2029 (%)
  • Data Table on External communication channels - Year-over-year growth 2024-2029 (%)
• 10.5 Market opportunity by Method
  • Market opportunity by Method ($ million)
  • Data Table on Market opportunity by Method ($ million)

11 Market Segmentation by End-user

• 11.1 Market segments
  • Chart on End-user - Market share 2024-2029 (%)
  • Data Table on End-user - Market share 2024-2029 (%)
• 11.2 Comparison by End-user
  • Chart on Comparison by End-user
  • Data Table on Comparison by End-user
• 11.3 BFSI - Market size and forecast 2024-2029
  • Chart on BFSI - Market size and forecast 2024-2029 ($ million)
  • Data Table on BFSI - Market size and forecast 2024-2029 ($ million)
  • Chart on BFSI - Year-over-year growth 2024-2029 (%)
  • Data Table on BFSI - Year-over-year growth 2024-2029 (%)
• 11.4 Retail and e-commerce - Market size and forecast 2024-2029
  • Chart on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
  • Data Table on Retail and e-commerce - Market size and forecast 2024-2029 ($ million)
  • Chart on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
  • Data Table on Retail and e-commerce - Year-over-year growth 2024-2029 (%)
• 11.5 Education - Market size and forecast 2024-2029
  • Chart on Education - Market size and forecast 2024-2029 ($ million)
  • Data Table on Education - Market size and forecast 2024-2029 ($ million)
  • Chart on Education - Year-over-year growth 2024-2029 (%)
  • Data Table on Education - Year-over-year growth 2024-2029 (%)
• 11.6 Media and entertainment - Market size and forecast 2024-2029
  • Chart on Media and entertainment - Market size and forecast 2024-2029 ($ million)
  • Data Table on Media and entertainment - Market size and forecast 2024-2029 ($ million)
  • Chart on Media and entertainment - Year-over-year growth 2024-2029 (%)
  • Data Table on Media and entertainment - Year-over-year growth 2024-2029 (%)
• 11.7 Others - Market size and forecast 2024-2029
  • Chart on Others - Market size and forecast 2024-2029 ($ million)
  • Data Table on Others - Market size and forecast 2024-2029 ($ million)
  • Chart on Others - Year-over-year growth 2024-2029 (%)
  • Data Table on Others - Year-over-year growth 2024-2029 (%)
• 11.8 Market opportunity by End-user
  • Market opportunity by End-user ($ million)
  • Data Table on Market opportunity by End-user ($ million)

12 Customer Landscape

• 12.1 Customer landscape overview
  • Analysis of price sensitivity, lifecycle, customer purchase basket, adoption rates, and purchase criteria

13 Geographic Landscape

• 13.1 Geographic segmentation
  • Chart on Market share By Geographical Landscape 2024-2029 (%)
  • Data Table on Market share By Geographical Landscape 2024-2029 (%)
• 13.2 Geographic comparison
  • Chart on Geographic comparison
  • Data Table on Geographic comparison
• 13.3 North America - Market size and forecast 2024-2029
  • Chart on North America - Market size and forecast 2024-2029 ($ million)
  • Data Table on North America - Market size and forecast 2024-2029 ($ million)
  • Chart on North America - Year-over-year growth 2024-2029 (%)
  • Data Table on North America - Year-over-year growth 2024-2029 (%)
• 13.4 Europe - Market size and forecast 2024-2029
  • Chart on Europe - Market size and forecast 2024-2029 ($ million)
  • Data Table on Europe - Market size and forecast 2024-2029 ($ million)
  • Chart on Europe - Year-over-year growth 2024-2029 (%)
  • Data Table on Europe - Year-over-year growth 2024-2029 (%)
• 13.5 APAC - Market size and forecast 2024-2029
  • Chart on APAC - Market size and forecast 2024-2029 ($ million)
  • Data Table on APAC - Market size and forecast 2024-2029 ($ million)
  • Chart on APAC - Year-over-year growth 2024-2029 (%)
  • Data Table on APAC - Year-over-year growth 2024-2029 (%)
• 13.6 Middle East and Africa - Market size and forecast 2024-2029
  • Chart on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Data Table on Middle East and Africa - Market size and forecast 2024-2029 ($ million)
  • Chart on Middle East and Africa - Year-over-year growth 2024-2029 (%)
  • Data Table on Middle East and Africa - Year-over-year growth 2024-2029 (%)
• 13.7 South America - Market size and forecast 2024-2029
  • Chart on South America - Market size and forecast 2024-2029 ($ million)
  • Data Table on South America - Market size and forecast 2024-2029 ($ million)
  • Chart on South America - Year-over-year growth 2024-2029 (%)
  • Data Table on South America - Year-over-year growth 2024-2029 (%)
• 13.8 US - Market size and forecast 2024-2029
  • Chart on US - Market size and forecast 2024-2029 ($ million)
  • Data Table on US - Market size and forecast 2024-2029 ($ million)
  • Chart on US - Year-over-year growth 2024-2029 (%)
  • Data Table on US - Year-over-year growth 2024-2029 (%)
• 13.9 Canada - Market size and forecast 2024-2029
  • Chart on Canada - Market size and forecast 2024-2029 ($ million)
  • Data Table on Canada - Market size and forecast 2024-2029 ($ million)
  • Chart on Canada - Year-over-year growth 2024-2029 (%)
  • Data Table on Canada - Year-over-year growth 2024-2029 (%)
• 13.10 China - Market size and forecast 2024-2029
  • Chart on China - Market size and forecast 2024-2029 ($ million)
  • Data Table on China - Market size and forecast 2024-2029 ($ million)
  • Chart on China - Year-over-year growth 2024-2029 (%)
  • Data Table on China - Year-over-year growth 2024-2029 (%)
• 13.11 UK - Market size and forecast 2024-2029
  • Chart on UK - Market size and forecast 2024-2029 ($ million)
  • Data Table on UK - Market size and forecast 2024-2029 ($ million)
  • Chart on UK - Year-over-year growth 2024-2029 (%)
  • Data Table on UK - Year-over-year growth 2024-2029 (%)
• 13.12 Japan - Market size and forecast 2024-2029
  • Chart on Japan - Market size and forecast 2024-2029 ($ million)
  • Data Table on Japan - Market size and forecast 2024-2029 ($ million)
  • Chart on Japan - Year-over-year growth 2024-2029 (%)
  • Data Table on Japan - Year-over-year growth 2024-2029 (%)
• 13.13 India - Market size and forecast 2024-2029
  • Chart on India - Market size and forecast 2024-2029 ($ million)
  • Data Table on India - Market size and forecast 2024-2029 ($ million)
  • Chart on India - Year-over-year growth 2024-2029 (%)
  • Data Table on India - Year-over-year growth 2024-2029 (%)
• 13.14 Germany - Market size and forecast 2024-2029
  • Chart on Germany - Market size and forecast 2024-2029 ($ million)
  • Data Table on Germany - Market size and forecast 2024-2029 ($ million)
  • Chart on Germany - Year-over-year growth 2024-2029 (%)
  • Data Table on Germany - Year-over-year growth 2024-2029 (%)
• 13.15 France - Market size and forecast 2024-2029
  • Chart on France - Market size and forecast 2024-2029 ($ million)
  • Data Table on France - Market size and forecast 2024-2029 ($ million)
  • Chart on France - Year-over-year growth 2024-2029 (%)
  • Data Table on France - Year-over-year growth 2024-2029 (%)
• 13.16 Italy - Market size and forecast 2024-2029
  • Chart on Italy - Market size and forecast 2024-2029 ($ million)
  • Data Table on Italy - Market size and forecast 2024-2029 ($ million)
  • Chart on Italy - Year-over-year growth 2024-2029 (%)
  • Data Table on Italy - Year-over-year growth 2024-2029 (%)
• 13.17 South Korea - Market size and forecast 2024-2029
  • Chart on South Korea - Market size and forecast 2024-2029 ($ million)
  • Data Table on South Korea - Market size and forecast 2024-2029 ($ million)
  • Chart on South Korea - Year-over-year growth 2024-2029 (%)
  • Data Table on South Korea - Year-over-year growth 2024-2029 (%)
• 13.18 Market opportunity By Geographical Landscape
  • Market opportunity By Geographical Landscape ($ million)
  • Data Tables on Market opportunity By Geographical Landscape ($ million)

14 Drivers, Challenges, and Opportunity/Restraints

• 14.1 Market drivers
• 14.2 Market challenges
• 14.3 Impact of drivers and challenges
  • Impact of drivers and challenges in 2024 and 2029
• 14.4 Market opportunities/restraints

15 Competitive Landscape

• 15.1 Overview
• 15.2 Competitive Landscape
  • Overview on criticality of inputs and factors of differentiation
• 15.3 Landscape disruption
  • Overview on factors of disruption
• 15.4 Industry risks
  • Impact of key risks on business

16 Competitive Analysis

• 16.1 Companies profiled
  • Companies covered
• 16.2 Company ranking index
  • Company ranking index
• 16.3 Market positioning of companies
  • Matrix on companies position and classification
• 16.4 AgentFlow AI GmbH
  • AgentFlow AI GmbH - Overview
  • AgentFlow AI GmbH - Product / Service
  • AgentFlow AI GmbH - Key offerings
  • SWOT
• 16.5 Amazon.com Inc.
  • Amazon.com Inc. - Overview
  • Amazon.com Inc. - Business segments
  • Amazon.com Inc. - Key news
  • Amazon.com Inc. - Key offerings
  • Amazon.com Inc. - Segment focus
  • SWOT
• 16.6 Bitonic Technology Labs Inc.
  • Bitonic Technology Labs Inc. - Overview
  • Bitonic Technology Labs Inc. - Product / Service
  • Bitonic Technology Labs Inc. - Key offerings
  • SWOT
• 16.7 Conversica Inc.
  • Conversica Inc. - Overview
  • Conversica Inc. - Product / Service
  • Conversica Inc. - Key offerings
  • SWOT
• 16.8 Drift.com Inc.
  • Drift.com Inc. - Overview
  • Drift.com Inc. - Product / Service
  • Drift.com Inc. - Key offerings
  • SWOT
• 16.9 Google LLC
  • Google LLC - Overview
  • Google LLC - Product / Service
  • Google LLC - Key news
  • Google LLC - Key offerings
  • SWOT
• 16.10 International Business Machines Corp.
  • International Business Machines Corp. - Overview
  • International Business Machines Corp. - Business segments
  • International Business Machines Corp. - Key news
  • International Business Machines Corp. - Key offerings
  • International Business Machines Corp. - Segment focus
  • SWOT
• 16.11 Kore.ai Inc.
  • Kore.ai Inc. - Overview
  • Kore.ai Inc. - Product / Service
  • Kore.ai Inc. - Key offerings
  • SWOT
• 16.12 Microsoft Corp.
  • Microsoft Corp. - Overview
  • Microsoft Corp. - Business segments
  • Microsoft Corp. - Key news
  • Microsoft Corp. - Key offerings
  • Microsoft Corp. - Segment focus
  • SWOT
• 16.13 OpenXcell
  • OpenXcell - Overview
  • OpenXcell - Product / Service
  • OpenXcell - Key offerings
  • SWOT
• 16.14 Parloa GmbH
  • Parloa GmbH - Overview
  • Parloa GmbH - Product / Service
  • Parloa GmbH - Key offerings
  • SWOT
• 16.15 Pypestream Inc.
  • Pypestream Inc. - Overview
  • Pypestream Inc. - Product / Service
  • Pypestream Inc. - Key offerings
  • SWOT
• 16.16 Rasa Technologies Inc.
  • Rasa Technologies Inc. - Overview
  • Rasa Technologies Inc. - Product / Service
  • Rasa Technologies Inc. - Key offerings
  • SWOT
• 16.17 Sprinklr Inc.
  • Sprinklr Inc. - Overview
  • Sprinklr Inc. - Product / Service
  • Sprinklr Inc. - Key offerings
  • SWOT
• 16.18 Twilio Inc.
  • Twilio Inc. - Overview
  • Twilio Inc. - Product / Service
  • Twilio Inc. - Key news
  • Twilio Inc. - Key offerings
  • SWOT

17 Appendix

• 17.1 Scope of the report
• 17.2 Inclusions and exclusions checklist
  • Inclusions checklist
  • Exclusions checklist
• 17.3 Currency conversion rates for US$
  • Currency conversion rates for US$
• 17.4 Research methodology
  • Research methodology
• 17.5 Data procurement
  • Information sources
• 17.6 Data validation
  • Data validation
• 17.7 Validation techniques employed for market sizing
  • Validation techniques employed for market sizing
• 17.8 Data synthesis
  • Data synthesis
• 17.9 360 degree market analysis
  • 360 degree market analysis
• 17.10 List of abbreviations
  • List of abbreviations