세계의 자동차 딜러 관리 시스템 시장 : 시장 규모, 점유율, 동향 분석 보고서 - 컴포넌트별, 용도별, 전개별, 지역별 전망, 예측(2024-2031년)

The Global Automotive Dealer Management System Market size is expected to reach $9.6 billion by 2031, rising at a market growth of 9.8% CAGR during the forecast period.

Dealer tracking systems provide detailed insights into the performance of individual salespeople and dealerships. Consequently, the dealer tracking segment acquire nearly 13% of the market share by 2031. By tracking sales activities, conversion rates, and overall performance, dealerships can identify high-performing individuals and areas that need improvement, leading to optimized sales strategies and better overall performance.

Dealerships are under constant pressure to improve operational efficiency and reduce costs. DMS platforms offer integrated solutions for various aspects of dealership management, including inventory management, sales, finance, and customer relationship management (CRM). In addition, DMS platforms enable dealerships to standardize processes across multiple departments and locations. By implementing consistent workflows and procedures, dealerships can ensure uniformity in operations, reduce errors, and improve overall productivity. Therefore, increasing demand for streamlined operations is driving the market's growth. Additionally, DMS platforms enable dealerships to gather and analyze customer data, including purchase history, preferences, and behavior. By leveraging this information, dealerships can personalize customer interactions, providing tailored recommendations, promotions, and service offerings that enhance the overall experience. Furthermore, many DMS platforms include features for appointment scheduling and service management. In conclusion, a growing focus on customer experience propels the market's growth.

However, DMS vendors typically charge licensing fees for their software, which can vary based on the platform's features, functionalities, and scalability. In addition, migrating existing data from legacy systems to the new DMS platform and converting it into a compatible format can be time-consuming and resource intensive. Also, considering the cumulative expenses associated with software licensing, customization, hardware, training, support, and maintenance, a DMS platform's total cost of ownership (TCO) can be significant. Dealerships must carefully evaluate and budget for these costs to ensure the financial feasibility of DMS adoption. Thus, the high implementation costs are hampering the market's growth.

Component Outlook

Based on component, the market is divided into hardware and software & services. The software & services segment attained 33% revenue share in the market in 2023. Data-driven decision-making is crucial for dealerships. DMS software provides powerful analytics and reporting tools that offer insights into sales performance, inventory levels, customer behavior, and service efficiency. These insights help dealerships optimize their operations and make informed business decisions.

Application Outlook

Based on application, the market is categorized into inventory management, finance & sales, customer relationship management, dealer tracking, and others. The inventory management segment witnessed 28.3% revenue share in the market in 2023. Efficient inventory management helps dealerships maintain optimal stock levels. This guarantees that they have the appropriate cars and parts on hand without understocking, which could result in lost sales or overstocking, which would require capital. Also, having the right inventory on hand allows dealerships to meet customer demands promptly. This improves customer satisfaction as clients can find and purchase the necessary vehicles or parts without delays.

Deployment Outlook

On the basis of deployment, the market is segmented into on-cloud and on-premise. In 2023, the on-cloud segment attained 46% revenue share in the market. Cloud-based DMS solutions offer significant scalability, allowing dealerships to easily expand their operations or adjust their system capabilities based on changing needs without substantial additional investments in hardware. This model also allows for predictable ongoing costs and eliminates the need for expensive hardware maintenance and upgrades.

Regional Outlook

Region-wise, the market is analyzed across North America, Europe, Asia Pacific, and LAMEA. The North America region witnessed a 35% revenue share in the market in 2023. North America is a hub for technological innovation, and dealerships in this region are quick to adopt advanced technologies. The demand for cutting-edge DMS solutions is driven by the need to integrate new technologies such as machine learning, artificial intelligence, and IoT into dealership operations.

List of Key Companies Profiled

• Wipro Limited
• Irium Software (ISAGRI)
• The Reynolds and Reynolds Company
• Quorum Information Technologies Inc.
• Autosoft, Inc. (Tsi Auto Solutions Inc.)
• Oracle
• CDK Global, Inc. (Brookfield Business Partners L.P.)
• Dealertrack Inc. (Cox Automotive, Inc.)
• GaragePlug Inc.
• PBS Financial Systems Inc.

Global Automotive Dealer Management System Market Report Segmentation

By Component

• Hardware
• Software & Services

By Application

• Customer Relationship Management
• Inventory Management
• Dealer Tracking
• Finance & Sales
• Others

By Deployment

• On-Premise
• On-Cloud

By Geography

• North America
  • US
  • Canada
  • Mexico
  • Rest of North America
• Europe
  • Germany
  • UK
  • France
  • Russia
  • Spain
  • Italy
  • Rest of Europe
• Asia Pacific
  • China
  • Japan
  • India
  • South Korea
  • Singapore
  • Malaysia
  • Rest of Asia Pacific
• LAMEA
  • Brazil
  • Argentina
  • UAE
  • Saudi Arabia
  • South Africa
  • Nigeria
  • Rest of LAMEA

Table of Contents

Chapter 1. Market Scope & Methodology

• 1.1 Market Definition
• 1.2 Objectives
• 1.3 Market Scope
• 1.4 Segmentation
  • 1.4.1 Global Automotive Dealer Management System Market, by Component
  • 1.4.2 Global Automotive Dealer Management System Market, by Application
  • 1.4.3 Global Automotive Dealer Management System Market, by Deployment
  • 1.4.4 Global Automotive Dealer Management System Market, by Geography
• 1.5 Methodology for the research

Chapter 2. Market at a Glance

• 2.1 Key Highlights

Chapter 3. Market Overview

• 3.1 Introduction
  • 3.1.1 Overview
    • 3.1.1.1 Market Composition and Scenario
• 3.2 Key Factors Impacting the Market
  • 3.2.1 Market Drivers
  • 3.2.2 Market Restraints
  • 3.2.3 Market Opportunities
  • 3.2.4 Market Challenges
• 3.3 Porter's Five Forces Analysis

Chapter 4. Global Automotive Dealer Management System Market by Component

• 4.1 Global Hardware Market by Region
• 4.2 Global Software & Services Market by Region

Chapter 5. Global Automotive Dealer Management System Market by Application

• 5.1 Global Customer Relationship Management Market by Region
• 5.2 Global Inventory Management Market by Region
• 5.3 Global Dealer Tracking Market by Region
• 5.4 Global Finance & Sales Market by Region
• 5.5 Global Others Market by Region

Chapter 6. Global Automotive Dealer Management System Market by Deployment

• 6.1 Global On-Premise Market by Region
• 6.2 Global On-Cloud Market by Region

Chapter 7. Global Automotive Dealer Management System Market by Region

• 7.1 North America Automotive Dealer Management System Market
  • 7.1.1 North America Automotive Dealer Management System Market by Component
    • 7.1.1.1 North America Hardware Market by Country
    • 7.1.1.2 North America Software & Services Market by Country
  • 7.1.2 North America Automotive Dealer Management System Market by Application
    • 7.1.2.1 North America Customer Relationship Management Market by Country
    • 7.1.2.2 North America Inventory Management Market by Country
    • 7.1.2.3 North America Dealer Tracking Market by Country
    • 7.1.2.4 North America Finance & Sales Market by Country
    • 7.1.2.5 North America Others Market by Country
  • 7.1.3 North America Automotive Dealer Management System Market by Deployment
    • 7.1.3.1 North America On-Premise Market by Country
    • 7.1.3.2 North America On-Cloud Market by Country
  • 7.1.4 North America Automotive Dealer Management System Market by Country
    • 7.1.4.1 US Automotive Dealer Management System Market
      • 7.1.4.1.1 US Automotive Dealer Management System Market by Component
      • 7.1.4.1.2 US Automotive Dealer Management System Market by Application
      • 7.1.4.1.3 US Automotive Dealer Management System Market by Deployment
    • 7.1.4.2 Canada Automotive Dealer Management System Market
      • 7.1.4.2.1 Canada Automotive Dealer Management System Market by Component
      • 7.1.4.2.2 Canada Automotive Dealer Management System Market by Application
      • 7.1.4.2.3 Canada Automotive Dealer Management System Market by Deployment
    • 7.1.4.3 Mexico Automotive Dealer Management System Market
      • 7.1.4.3.1 Mexico Automotive Dealer Management System Market by Component
      • 7.1.4.3.2 Mexico Automotive Dealer Management System Market by Application
      • 7.1.4.3.3 Mexico Automotive Dealer Management System Market by Deployment
    • 7.1.4.4 Rest of North America Automotive Dealer Management System Market
      • 7.1.4.4.1 Rest of North America Automotive Dealer Management System Market by Component
      • 7.1.4.4.2 Rest of North America Automotive Dealer Management System Market by Application
      • 7.1.4.4.3 Rest of North America Automotive Dealer Management System Market by Deployment
• 7.2 Europe Automotive Dealer Management System Market
  • 7.2.1 Europe Automotive Dealer Management System Market by Component
    • 7.2.1.1 Europe Hardware Market by Country
    • 7.2.1.2 Europe Software & Services Market by Country
  • 7.2.2 Europe Automotive Dealer Management System Market by Application
    • 7.2.2.1 Europe Customer Relationship Management Market by Country
    • 7.2.2.2 Europe Inventory Management Market by Country
    • 7.2.2.3 Europe Dealer Tracking Market by Country
    • 7.2.2.4 Europe Finance & Sales Market by Country
    • 7.2.2.5 Europe Others Market by Country
  • 7.2.3 Europe Automotive Dealer Management System Market by Deployment
    • 7.2.3.1 Europe On-Premise Market by Country
    • 7.2.3.2 Europe On-Cloud Market by Country
  • 7.2.4 Europe Automotive Dealer Management System Market by Country
    • 7.2.4.1 Germany Automotive Dealer Management System Market
      • 7.2.4.1.1 Germany Automotive Dealer Management System Market by Component
      • 7.2.4.1.2 Germany Automotive Dealer Management System Market by Application
      • 7.2.4.1.3 Germany Automotive Dealer Management System Market by Deployment
    • 7.2.4.2 UK Automotive Dealer Management System Market
      • 7.2.4.2.1 UK Automotive Dealer Management System Market by Component
      • 7.2.4.2.2 UK Automotive Dealer Management System Market by Application
      • 7.2.4.2.3 UK Automotive Dealer Management System Market by Deployment
    • 7.2.4.3 France Automotive Dealer Management System Market
      • 7.2.4.3.1 France Automotive Dealer Management System Market by Component
      • 7.2.4.3.2 France Automotive Dealer Management System Market by Application
      • 7.2.4.3.3 France Automotive Dealer Management System Market by Deployment
    • 7.2.4.4 Russia Automotive Dealer Management System Market
      • 7.2.4.4.1 Russia Automotive Dealer Management System Market by Component
      • 7.2.4.4.2 Russia Automotive Dealer Management System Market by Application
      • 7.2.4.4.3 Russia Automotive Dealer Management System Market by Deployment
    • 7.2.4.5 Spain Automotive Dealer Management System Market
      • 7.2.4.5.1 Spain Automotive Dealer Management System Market by Component
      • 7.2.4.5.2 Spain Automotive Dealer Management System Market by Application
      • 7.2.4.5.3 Spain Automotive Dealer Management System Market by Deployment
    • 7.2.4.6 Italy Automotive Dealer Management System Market
      • 7.2.4.6.1 Italy Automotive Dealer Management System Market by Component
      • 7.2.4.6.2 Italy Automotive Dealer Management System Market by Application
      • 7.2.4.6.3 Italy Automotive Dealer Management System Market by Deployment
    • 7.2.4.7 Rest of Europe Automotive Dealer Management System Market
      • 7.2.4.7.1 Rest of Europe Automotive Dealer Management System Market by Component
      • 7.2.4.7.2 Rest of Europe Automotive Dealer Management System Market by Application
      • 7.2.4.7.3 Rest of Europe Automotive Dealer Management System Market by Deployment
• 7.3 Asia Pacific Automotive Dealer Management System Market
  • 7.3.1 Asia Pacific Automotive Dealer Management System Market by Component
    • 7.3.1.1 Asia Pacific Hardware Market by Country
    • 7.3.1.2 Asia Pacific Software & Services Market by Country
  • 7.3.2 Asia Pacific Automotive Dealer Management System Market by Application
    • 7.3.2.1 Asia Pacific Customer Relationship Management Market by Country
    • 7.3.2.2 Asia Pacific Inventory Management Market by Country
    • 7.3.2.3 Asia Pacific Dealer Tracking Market by Country
    • 7.3.2.4 Asia Pacific Finance & Sales Market by Country
    • 7.3.2.5 Asia Pacific Others Market by Country
  • 7.3.3 Asia Pacific Automotive Dealer Management System Market by Deployment
    • 7.3.3.1 Asia Pacific On-Premise Market by Country
    • 7.3.3.2 Asia Pacific On-Cloud Market by Country
  • 7.3.4 Asia Pacific Automotive Dealer Management System Market by Country
    • 7.3.4.1 China Automotive Dealer Management System Market
      • 7.3.4.1.1 China Automotive Dealer Management System Market by Component
      • 7.3.4.1.2 China Automotive Dealer Management System Market by Application
      • 7.3.4.1.3 China Automotive Dealer Management System Market by Deployment
    • 7.3.4.2 Japan Automotive Dealer Management System Market
      • 7.3.4.2.1 Japan Automotive Dealer Management System Market by Component
      • 7.3.4.2.2 Japan Automotive Dealer Management System Market by Application
      • 7.3.4.2.3 Japan Automotive Dealer Management System Market by Deployment
    • 7.3.4.3 India Automotive Dealer Management System Market
      • 7.3.4.3.1 India Automotive Dealer Management System Market by Component
      • 7.3.4.3.2 India Automotive Dealer Management System Market by Application
      • 7.3.4.3.3 India Automotive Dealer Management System Market by Deployment
    • 7.3.4.4 South Korea Automotive Dealer Management System Market
      • 7.3.4.4.1 South Korea Automotive Dealer Management System Market by Component
      • 7.3.4.4.2 South Korea Automotive Dealer Management System Market by Application
      • 7.3.4.4.3 South Korea Automotive Dealer Management System Market by Deployment
    • 7.3.4.5 Singapore Automotive Dealer Management System Market
      • 7.3.4.5.1 Singapore Automotive Dealer Management System Market by Component
      • 7.3.4.5.2 Singapore Automotive Dealer Management System Market by Application
      • 7.3.4.5.3 Singapore Automotive Dealer Management System Market by Deployment
    • 7.3.4.6 Malaysia Automotive Dealer Management System Market
      • 7.3.4.6.1 Malaysia Automotive Dealer Management System Market by Component
      • 7.3.4.6.2 Malaysia Automotive Dealer Management System Market by Application
      • 7.3.4.6.3 Malaysia Automotive Dealer Management System Market by Deployment
    • 7.3.4.7 Rest of Asia Pacific Automotive Dealer Management System Market
      • 7.3.4.7.1 Rest of Asia Pacific Automotive Dealer Management System Market by Component
      • 7.3.4.7.2 Rest of Asia Pacific Automotive Dealer Management System Market by Application
      • 7.3.4.7.3 Rest of Asia Pacific Automotive Dealer Management System Market by Deployment
• 7.4 LAMEA Automotive Dealer Management System Market
  • 7.4.1 LAMEA Automotive Dealer Management System Market by Component
    • 7.4.1.1 LAMEA Hardware Market by Country
    • 7.4.1.2 LAMEA Software & Services Market by Country
  • 7.4.2 LAMEA Automotive Dealer Management System Market by Application
    • 7.4.2.1 LAMEA Customer Relationship Management Market by Country
    • 7.4.2.2 LAMEA Inventory Management Market by Country
    • 7.4.2.3 LAMEA Dealer Tracking Market by Country
    • 7.4.2.4 LAMEA Finance & Sales Market by Country
    • 7.4.2.5 LAMEA Others Market by Country
  • 7.4.3 LAMEA Automotive Dealer Management System Market by Deployment
    • 7.4.3.1 LAMEA On-Premise Market by Country
    • 7.4.3.2 LAMEA On-Cloud Market by Country
  • 7.4.4 LAMEA Automotive Dealer Management System Market by Country
    • 7.4.4.1 Brazil Automotive Dealer Management System Market
      • 7.4.4.1.1 Brazil Automotive Dealer Management System Market by Component
      • 7.4.4.1.2 Brazil Automotive Dealer Management System Market by Application
      • 7.4.4.1.3 Brazil Automotive Dealer Management System Market by Deployment
    • 7.4.4.2 Argentina Automotive Dealer Management System Market
      • 7.4.4.2.1 Argentina Automotive Dealer Management System Market by Component
      • 7.4.4.2.2 Argentina Automotive Dealer Management System Market by Application
      • 7.4.4.2.3 Argentina Automotive Dealer Management System Market by Deployment
    • 7.4.4.3 UAE Automotive Dealer Management System Market
      • 7.4.4.3.1 UAE Automotive Dealer Management System Market by Component
      • 7.4.4.3.2 UAE Automotive Dealer Management System Market by Application
      • 7.4.4.3.3 UAE Automotive Dealer Management System Market by Deployment
    • 7.4.4.4 Saudi Arabia Automotive Dealer Management System Market
      • 7.4.4.4.1 Saudi Arabia Automotive Dealer Management System Market by Component
      • 7.4.4.4.2 Saudi Arabia Automotive Dealer Management System Market by Application
      • 7.4.4.4.3 Saudi Arabia Automotive Dealer Management System Market by Deployment
    • 7.4.4.5 South Africa Automotive Dealer Management System Market
      • 7.4.4.5.1 South Africa Automotive Dealer Management System Market by Component
      • 7.4.4.5.2 South Africa Automotive Dealer Management System Market by Application
      • 7.4.4.5.3 South Africa Automotive Dealer Management System Market by Deployment
    • 7.4.4.6 Nigeria Automotive Dealer Management System Market
      • 7.4.4.6.1 Nigeria Automotive Dealer Management System Market by Component
      • 7.4.4.6.2 Nigeria Automotive Dealer Management System Market by Application
      • 7.4.4.6.3 Nigeria Automotive Dealer Management System Market by Deployment
    • 7.4.4.7 Rest of LAMEA Automotive Dealer Management System Market
      • 7.4.4.7.1 Rest of LAMEA Automotive Dealer Management System Market by Component
      • 7.4.4.7.2 Rest of LAMEA Automotive Dealer Management System Market by Application
      • 7.4.4.7.3 Rest of LAMEA Automotive Dealer Management System Market by Deployment

Chapter 8. Company Profiles

• 8.1 Irium Software (ISAGRI)
  • 8.1.1 Company Overview
• 8.2 The Reynolds and Reynolds Company
  • 8.2.1 Company Overview
  • 8.2.2 Recent strategies and developments:
    • 8.2.2.1 Partnerships, Collaborations, and Agreements:
• 8.3 Quorum Information Technologies Inc.
  • 8.3.1 Company Overview
  • 8.3.2 Financial Analysis
  • 8.3.3 Research & Development Expenses
  • 8.3.4 Recent strategies and developments:
    • 8.3.4.1 Acquisition and Mergers:
• 8.4 Autosoft, Inc. (Tsi Auto Solutions Inc.)
  • 8.4.1 Company Overview
• 8.5 CDK Global, Inc. (Brookfield Business Partners L.P.)
  • 8.5.1 Company Overview
  • 8.5.2 Financial Analysis
  • 8.5.3 Segmental and Regional Analysis
• 8.6 Dealertrack Inc. (Cox Automotive, Inc.)
  • 8.6.1 Company Overview
• 8.7 GaragePlug Inc.
  • 8.7.1 Company Overview
• 8.8 PBS Financial Systems Inc.
  • 8.8.1 Company Overview
• 8.9 Wipro Limited
  • 8.9.1 Company Overview
  • 8.9.2 Financial Analysis
  • 8.9.3 Segmental and Regional Analysis
  • 8.9.4 Research & Development Expenses
  • 8.9.5 Recent strategies and developments:
    • 8.9.5.1 Partnerships, Collaborations, and Agreements:
    • 8.9.5.2 Product Launches and Product Expansions:
  • 8.9.6 SWOT Analysis
• 8.10. Oracle Corporation
  • 8.10.1 Company Overview
  • 8.10.2 Financial Analysis
  • 8.10.3 Segmental and Regional Analysis
  • 8.10.4 Research & Development Expense
  • 8.10.5 SWOT Analysis

Chapter 9. Winning Imperatives for Automotive Dealer Management System Market