에이전틱 AI 매니지드 서비스 : 시장 점유율 분석, 업계 동향과 통계, 성장 예측(2026-2031년)

According to Mordor Intelligence, the agentic AI managed services market size is projected to expand from USD 2.89 billion in 2025 to USD 4.12 billion in 2026, and to USD 28.45 billion by 2031, registering a CAGR of 47.18% between 2026 and 2031.

Global Agentic AI Managed Services Market Trends and Insights

Enterprise Demand for Autonomous End-to-End Workflow Execution

Demand for full-process automation is driving the agentic AI managed services market more strongly than demand for task-level support. Organizations are shifting their focus from isolated assistants to agents capable of completing connected actions across finance, operations, customer service, and technology functions. This transition creates a need for providers that can integrate agents with enterprise resource planning, customer relationship management, and IT service management systems. Legacy integration work, variable AI operating costs, and digital labor economics make these programs difficult to run with a small internal team. Deployment and integration contracts are consequently shifting toward continuing operations arrangements rather than one-time implementation work. Consumption and outcome-based pricing also align the provider's work with the value that a customer expects from an automated workflow.

Production Need for Agent Monitoring and Observability

The agentic AI managed services market depends on reliable production monitoring because autonomous systems can fail in ways that traditional application tools may not detect. A production agent can follow an unsuitable prompt path, use a tool incorrectly, or consume tokens at an unexpected rate without creating a conventional system error. Arize AI raised USD 70 million in February 2025 to expand evaluation and observability tools for large language models and AI agents in enterprise environments. Monitoring providers are addressing this gap through tracing, evaluation, budget controls, regression checks, and escalation rules. Managed service providers can package those activities with human review procedures, which support a more complete operating model for customers. The evaluation layer is becoming important before production as enterprises test how agents respond to unusual or high-risk conditions.

Unclear Accountability for Autonomous Decisions

Autonomous decisions in financial, operational, and customer-facing processes create accountability questions that can slow the agentic AI managed services market. A provider must be able to show how an agent reached an action, what data and tools it used, and when a human could intervene. Article 50 transparency obligations took effect on August 2, 2026, increasing the need for documented agent provenance in relevant European deployments. The issue is more difficult for multi-agent systems because responsibility must be traced across several connected actions. Customers in BFSI and healthcare are less likely to approve deployments if a vendor cannot provide a reliable decision trail. This places a premium on audit records, human escalation procedures, and clear responsibility across the provider and customer teams.

Other drivers and restraints analyzed in the detailed report include:

1. Expansion of Multi-Agent Orchestration Across Enterprise Systems
2. Cloud-Native AI Infrastructure and Managed Runtime Adoption
3. Data Privacy, Security, and Regulatory Exposure

For complete list of drivers and restraints, kindly check the Table Of Contents.

Segment Analysis

Agent Deployment and Integration Services held 38.72% of the agentic AI managed services market share in 2025. This position reflects the immediate priority of connecting agents with established enterprise resource planning, customer relationship management, and IT service management platforms. Customers often need support to move an agent from design into a live process without interrupting existing operations. Monitoring and observability services serve organizations that have passed initial implementation and now need more stable daily operations. Versioning and lifecycle management services address the need to control changes across prompts, models, tools, and agent configurations. Other services, including cost optimization and service-level agreement management, address concerns about token usage and performance commitments.

Agent Governance and Compliance Services is projected to expand at a 48.16% CAGR through 2031. The higher rate reflects the need to place controls around autonomous actions before they affect regulated or customer-facing processes. Governance work is increasingly considered earlier in a deployment cycle because a later control failure can require a costly rollback. Pre-production testing is also becoming more important when a customer needs evidence that an agent behaves properly under unusual conditions. Providers that include governance and compliance capabilities in a deployment agreement can address these concerns before a full workflow is released. Within the agentic AI managed services industry, this approach can improve continuity by reducing the risk that customers discover material control gaps after deployment.

Cloud deployment accounted for 66.38% of the agentic AI managed services market size in 2025 and is projected to expand at a 47.58% CAGR through 2031. Its position is supported by elastic infrastructure, integrated monitoring tools, managed identity controls, and shorter implementation cycles. AWS Bedrock AgentCore, Google Cloud Vertex AI Agent Engine, and Microsoft Foundry Agent Service provide managed environments that influence how providers design and operate services. Cloud platforms enable a provider to offer repeatable processes without having to build the same foundational infrastructure for each client. Ongoing migration of business applications to cloud environments supports this model. The limited availability of on-premises alternatives with comparable capabilities also favors cloud adoption.

On-premises environments remain relevant where data sovereignty, air-gapped security, or strict latency needs limit cloud use. Financial market infrastructure operators, defense contractors, and national government agencies are important demand groups for these deployments. These organizations can require premium service arrangements because maintaining a production-grade agent environment without hyperscale infrastructure is operationally complex. Interoperability standards such as Agent2Agent and Model Context Protocol are becoming a useful technical baseline for providers serving these customers. A provider must manage connections among models, tools, and data sources without weakening the customer's security posture. This preserves a focused role for on-premises services even as cloud-based delivery remains the main deployment model.

Complete Report Scope:

• By Service Type
  • Agent Deployment and Integration Services
  • Agent Monitoring and Tracking Services
  • Agent Versioning and Lifecycle Management Services
  • Agent Governance and Compliance Services
  • Other Service Types
• By Deployment Model
  • Cloud
  • On-Premises
• By Organization Size
  • Large Enterprises
  • Small and Medium Enterprises
• By End-User Industry
  • Banking, Financial Services, and Insurance
  • Information Technology and Telecommunications
  • Healthcare and Life Sciences
  • Retail and E-Commerce
  • Manufacturing
  • Government and Public Sector
  • Professional Services
  • Energy and Utilities
  • Transportation and Logistics
  • Media and Entertainment
  • Other End-User Industries
• By Geography
  • North America
    • United States
    • Canada
    • Mexico
  • South America
    • Brazil
    • Argentina
    • Rest of South America
  • Europe
    • United Kingdom
    • Germany
    • France
    • Italy
    • Spain
    • Russia
    • Rest of Europe
  • Asia-Pacific
    • China
    • India
    • Japan
    • South Korea
    • Singapore
    • Australia
    • Rest of Asia-Pacific
  • Middle East
    • United Arab Emirates
    • Saudi Arabia
    • Turkey
    • Rest of Middle East
  • Africa
    • South Africa
    • Nigeria
    • Egypt
    • Rest of Africa

Geography Analysis

North America held 38.73% of the agentic AI managed services market in 2025. The region combines dense hyperscaler infrastructure with numerous BFSI organizations running agents in production. It also has a wide base of observability, governance, and enterprise automation suppliers. Citi's Arc platform, HSBC's Google Cloud banking collaboration, and Broadridge's production work illustrate the level of financial services activity in the region. Arize AI, Patronus AI, and Automation Anywhere represent part of the supplier base supporting this demand. The agentic AI managed services market, therefore, benefits from an established technology ecosystem and a customer base capable of funding complex deployments.

Asia-Pacific is projected to expand at a 48.19% CAGR through 2031. India's technology services capacity, Singapore's role in financial technology, and faster enterprise AI adoption in Japan, South Korea, and Singapore support the regional outlook. DBS Group introduced an agentic AI assistant for 350,000 corporate clients in Singapore in July 2026 and planned to extend it to 100,000 additional users in Hong Kong by September 2026. The scale of this rollout indicates that financial services organizations in the region are moving toward broad operational use. Providers with delivery capabilities in India can support regional customers while adapting services to local data, language, and regulatory conditions. This combination makes Asia-Pacific a central expansion area for the agentic AI managed services market.

Europe is the second-largest regional market, with the United Kingdom, Germany, and France representing high-value enterprise buyers. Germany's security-oriented adoption of managed services supports demand for governance-enabled AI services, particularly where deployment requires formal control structures. The EU AI Act provides an additional reason for customers to seek transparent operating procedures and documentation for autonomous agents. Santander and Mastercard completed Europe's first live end-to-end payment executed by an AI agent in a regulated banking framework in March 2026. The Middle East is emerging through government and financial services programs in the United Arab Emirates and Saudi Arabia. Africa remains early-stage, with South Africa and Nigeria serving as early centers for financial technology and telecommunications use cases, while South America is gaining traction through financial technology and IT outsourcing channels that serve international clients.

1. UiPath, Inc.
2. Automation Anywhere, Inc.
3. Pegasystems Inc.
4. Appian Corporation
5. Celonis SE
6. ServiceNow, Inc.
7. SS&C Technologies Holdings, Inc.
8. Amelia US LLC
9. Aisera, Inc.
10. Moveworks, Inc.
11. Kore.ai, Inc.
12. Cognigy GmbH
13. Yellow.ai, Inc.
14. Haptik Infotech Private Limited
15. Relevance AI Pty Ltd
16. Lyzr AI Private Limited
17. LangChain, Inc.
18. Arize, Inc.
19. WhyLabs, Inc.
20. Humanloop, Inc.
21. Patronus AI, Inc.
22. Braintrust Data, Inc.
23. Galileo Technologies, Inc.
24. Dust, Inc.
25. Glean Technologies, Inc.

Additional Benefits:

• The market estimate (ME) sheet in Excel format
• 3 months of analyst support

TABLE OF CONTENTS

1 INTRODUCTION

• 1.1 Study Assumptions and Market Definition
• 1.2 Scope of the Study

2 RESEARCH METHODOLOGY

3 EXECUTIVE SUMMARY

4 MARKET LANDSCAPE

• 4.1 Market Overview
• 4.2 Market Drivers
  • 4.2.1 Enterprise Demand for Autonomous End-to-End Workflow Execution
  • 4.2.2 Production Need for Agent Monitoring and Observability
  • 4.2.3 Expansion of Multi-Agent Orchestration Across Enterprise Systems
  • 4.2.4 Cloud-Native AI Infrastructure and Managed Runtime Adoption
  • 4.2.5 Agentic Managed Services for Legacy-System Modernization
  • 4.2.6 Shortage of Internal AgentOps Engineering and Governance Talent
• 4.3 Market Restraints
  • 4.3.1 Unclear Accountability for Autonomous Decisions
  • 4.3.2 Data Privacy, Security, and Regulatory Exposure
  • 4.3.3 Unstable Agent Behavior Across Model and Tool Updates
  • 4.3.4 Agentic Workload Cost Leakage and Unpredictable Usage
• 4.4 Impact of Macroeconomic Factors on the Market
• 4.5 Industry Value Chain Analysis
• 4.6 Regulatory Landscape
• 4.7 Technological Outlook
• 4.8 Porter's Five Forces Analysis
  • 4.8.1 Bargaining Power of Buyers
  • 4.8.2 Bargaining Power of Suppliers
  • 4.8.3 Threat of New Entrants
  • 4.8.4 Threat of Substitutes
  • 4.8.5 Intensity of Competitive Rivalry

5 MARKET SIZE AND GROWTH FORECASTS (VALUE)

• 5.1 By Service Type
  • 5.1.1 Agent Deployment and Integration Services
  • 5.1.2 Agent Monitoring and Tracking Services
  • 5.1.3 Agent Versioning and Lifecycle Management Services
  • 5.1.4 Agent Governance and Compliance Services
  • 5.1.5 Other Service Types
• 5.2 By Deployment Model
  • 5.2.1 Cloud
  • 5.2.2 On-Premises
• 5.3 By Organization Size
  • 5.3.1 Large Enterprises
  • 5.3.2 Small and Medium Enterprises
• 5.4 By End-User Industry
  • 5.4.1 Banking, Financial Services, and Insurance
  • 5.4.2 Information Technology and Telecommunications
  • 5.4.3 Healthcare and Life Sciences
  • 5.4.4 Retail and E-Commerce
  • 5.4.5 Manufacturing
  • 5.4.6 Government and Public Sector
  • 5.4.7 Professional Services
  • 5.4.8 Energy and Utilities
  • 5.4.9 Transportation and Logistics
  • 5.4.10 Media and Entertainment
  • 5.4.11 Other End-User Industries
• 5.5 By Geography
  • 5.5.1 North America
    • 5.5.1.1 United States
    • 5.5.1.2 Canada
    • 5.5.1.3 Mexico
  • 5.5.2 South America
    • 5.5.2.1 Brazil
    • 5.5.2.2 Argentina
    • 5.5.2.3 Rest of South America
  • 5.5.3 Europe
    • 5.5.3.1 United Kingdom
    • 5.5.3.2 Germany
    • 5.5.3.3 France
    • 5.5.3.4 Italy
    • 5.5.3.5 Spain
    • 5.5.3.6 Russia
    • 5.5.3.7 Rest of Europe
  • 5.5.4 Asia-Pacific
    • 5.5.4.1 China
    • 5.5.4.2 India
    • 5.5.4.3 Japan
    • 5.5.4.4 South Korea
    • 5.5.4.5 Singapore
    • 5.5.4.6 Australia
    • 5.5.4.7 Rest of Asia-Pacific
  • 5.5.5 Middle East
    • 5.5.5.1 United Arab Emirates
    • 5.5.5.2 Saudi Arabia
    • 5.5.5.3 Turkey
    • 5.5.5.4 Rest of Middle East
  • 5.5.6 Africa
    • 5.5.6.1 South Africa
    • 5.5.6.2 Nigeria
    • 5.5.6.3 Egypt
    • 5.5.6.4 Rest of Africa

6 COMPETITIVE LANDSCAPE

• 6.1 Market Concentration
• 6.2 Strategic Moves
• 6.3 Market Share Analysis
• 6.4 Company Profiles (includes Global Level Overview, Market Level Overview, Core Segments, Financials as available, Strategic Information, Market Rank/Share, Products and Services, Recent Developments)
  • 6.4.1 UiPath, Inc.
  • 6.4.2 Automation Anywhere, Inc.
  • 6.4.3 Pegasystems Inc.
  • 6.4.4 Appian Corporation
  • 6.4.5 Celonis SE
  • 6.4.6 ServiceNow, Inc.
  • 6.4.7 SS&C Technologies Holdings, Inc.
  • 6.4.8 Amelia US LLC
  • 6.4.9 Aisera, Inc.
  • 6.4.10 Moveworks, Inc.
  • 6.4.11 Kore.ai, Inc.
  • 6.4.12 Cognigy GmbH
  • 6.4.13 Yellow.ai, Inc.
  • 6.4.14 Haptik Infotech Private Limited
  • 6.4.15 Relevance AI Pty Ltd
  • 6.4.16 Lyzr AI Private Limited
  • 6.4.17 LangChain, Inc.
  • 6.4.18 Arize, Inc.
  • 6.4.19 WhyLabs, Inc.
  • 6.4.20 Humanloop, Inc.
  • 6.4.21 Patronus AI, Inc.
  • 6.4.22 Braintrust Data, Inc.
  • 6.4.23 Galileo Technologies, Inc.
  • 6.4.24 Dust, Inc.
  • 6.4.25 Glean Technologies, Inc.

7 MARKET OPPORTUNITIES AND FUTURE OUTLOOK

• 7.1 White-Space and Unmet-Need Assessment