챗봇 시장 규모, 점유율, 성장 분석 : 부문별 및 지역별 산업 예측(2024-2031년)

Global Chatbot Market size was valued at USD 4.1 billion in 2022 and is poised to grow from USD 4.92 billion in 2023 to USD 24.64 billion by 2031, growing at a CAGR of 23.91% in the forecast period (2024-2031).

The global Chatbot market is witnessing robust growth, underscored by the rising integration of artificial intelligence (AI) and natural language processing (NLP) technologies, which empower Chatbots to effectively interpret and respond to user inquiries in a conversational manner. This expansion is further fueled by the proliferation of popular messaging platforms like Facebook Messenger, WhatsApp, and WeChat, where businesses leverage Chatbots to engage with customers more dynamically. Positioned as a cost-effective alternative for customer support, Chatbots are rapidly being adopted across diverse industry verticals due to their ability to handle a high volume of inquiries without human intervention. Moreover, organizations are increasingly employing Chatbots to enhance personalized customer interactions, utilizing customer data to craft tailored responses. Particularly noteworthy is the growing application of Chatbots within the healthcare sector, providing services like remote monitoring and medication reminders. Additionally, their integration with social media and e-commerce platforms facilitates personalized recommendations and seamless transaction processes. As AI and NLP technologies continue to advance, and the need for efficient, personalized customer support intensifies, the Chatbot market is poised for substantial growth, positioning itself as a pivotal solution in enhancing customer engagement and operational efficiency for businesses worldwide.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Chatbot market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Chatbot Market Segmental Analysis

Global Chatbot Market is segmented by Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical and region. Based on Offering, the market is segmented into Solutions (Standalone, Web-based), Services, Training and Consulting, System Integration and Implementation, Support and Maintenance. Based on Type, the market is segmented into Menu-based, Linguistic-based, Keyword Recognition-based, Contextual, Hybrid, Voicebots. Based on Bot Communication, the market is segmented into Text, Video, Audio/Voice. Based on Channel Integration, the market is segmented into Email and Website, Mobile Apps, Messaging Apps, Telephone/ IVR. Based on Business Function, the market is segmented into Information Technology Service Management (ITSM), Sales and Marketing, Contact Centers, Finance and Accounting, HR, Operations and Supply Chain. Based on Vertical, the market is segmented into Retail and eCommerce, Telecom, BFSI, Healthcare and Life Sciences, Media and Entertainment, Travel and Hospitality, IT and ITES, Energy and Utilities, Government and Defense, Other Verticals (Manufacturing, construction & real estate, Automotive, and education). Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & and Africa.

Driver of the Global Chatbot Market

The global chatbot market is being significantly bolstered by the growing demand for continuous customer support. As digital communication channels become more prevalent, consumers increasingly anticipate around-the-clock assistance. Chatbots address this expectation by offering real-time support at any hour, thereby serving as an attractive solution for businesses aiming to improve their customer service offerings. This shift towards automated, always-available customer interactions not only enhances user experience but also allows companies to optimize their human resources, further driving the adoption and expansion of chatbot technology in various sectors. The trend underscores the pivotal role chatbots play in modern customer service.

Restraints in the Global Chatbot Market

The global chatbot market faces significant restraints due to a pervasive lack of understanding regarding chatbot technology among both businesses and consumers. Even with the increasing integration of chatbots into various sectors, this limited comprehension can impede their widespread adoption and ultimately stall market growth. Many potential users may be hesitant to implement chatbot solutions if they do not grasp their benefits or functionality, leading to missed opportunities for enhanced customer engagement and streamlined operations. As a result, addressing the knowledge gap surrounding chatbot technology is crucial for overcoming these challenges and fostering a more robust market landscape.

Market Trends of the Global Chatbot Market

The Global Chatbot market is witnessing a significant upward trend driven by the escalating adoption of artificial intelligence (AI) and natural language processing (NLP) technologies. As organizations seek to enhance customer interactions and streamline operational efficiencies, the demand for advanced chatbot solutions is surging. These intelligent systems are evolving to comprehend and address intricate queries, enabling more natural and fluid conversations. This technological advancement not only improves user experience but also empowers businesses to provide personalized, 24/7 customer support, thereby fostering customer loyalty and driving revenue growth. Consequently, the market is poised for robust expansion, with continual innovations expected to shape its future trajectory.

Table of Contents

Introduction

• Objectives of the Study
• Scope of the Report
• Definitions

Research Methodology

• Information Procurement
• Secondary & Primary Data Methods
• Market Size Estimation
• Market Assumptions & Limitations

Executive Summary

• Global Market Outlook
• Supply & Demand Trend Analysis
• Segmental Opportunity Analysis

Market Dynamics & Outlook

• Market Overview
• Market Size
• Market Dynamics
  • Driver & Opportunities
  • Restraints & Challenges
• Porters Analysis & Impact
  • Competitive rivalry
  • Threat of substitute
  • Bargaining power of buyers
  • Threat of new entrants
  • Bargaining power of suppliers

Key Market Insights

• Key Success Factors
• Degree of Competition
• Top Investment Pockets
• Market Ecosystem
• Technological Advancement
• Regulatory Landscape
• Patent Analysis
• Value Chain Analysis
• Case Study Analysis
• Customer & Buying Criteria Analysis
• PESTEL Analysis
• Macro-Economic Indicators
• Startup Analysis
• Market Attractiveness Index, 2023
• Raw Material Analysis
• Supply Chain Analysis

Global Chatbot Market Size by Offering & CAGR (2024-2031)

• Market Overview
• Solutions
  • Standalone
  • Web-based
  • Messaging-based
  • Other Solutions (Live chat and Videobots)
• Services
  • Managed Services
  • Professional Services
• Training and Consulting
• System Integration and Implementation
• Support and Maintenance

Global Chatbot Market Size by Type & CAGR (2024-2031)

• Market Overview
• Menu-based
• Linguistic-based
• Keyword Recognition-based
• Contextual
• Hybrid
• Voice bots

Global Chatbot Market Size by Bot Communication & CAGR (2024-2031)

• Market Overview
• Text
• Audio/Voice
• Video
• Images

Global Chatbot Market Size by Channel Integration & CAGR (2024-2031)

• Market Overview
• Email and Website
• Mobile Apps
• Messaging Apps
• Telephone/ IVR
• Others

Global Chatbot Market Size by Business Function & CAGR (2024-2031)

• Market Overview
• Information Technology Service Management (ITSM)
• Sales and Marketing
• Contact Centers
• Finance and Accounting
• HR
• Operations and Supply Chain

Global Chatbot Market Size by Vertical & CAGR (2024-2031)

• Market Overview
• Retail and eCommerce
• Telecom
• BFSI
• Healthcare and Life Sciences
• Media and Entertainment
• Travel and Hospitality
• IT and ITES
• Energy and Utilities
• Government and Defense
• Other Verticals (Manufacturing, construction & real estate, Automotive, and education)

Global Chatbot Market Size & CAGR (2024-2031)

• North America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
  • US
  • Canada
• Europe, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
  • UK
  • Germany
  • Spain
  • France
  • Italy
  • Rest of Europe
• Asia-Pacific, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia Pacific
• Latin America, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
  • Brazil
  • Rest of Latin America
• Middle East & Africa, (Offering, Type, Bot Communication, Channel Integration, Business Function, Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2023
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2023
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2021-2023)

Key Company Profiles

• Google (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• AWS (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Baidu (China)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Oracle (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• SAP (Germany)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• OpenAI (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Salesforce (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Meta (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Artificial Solutions (Sweden)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• [24]7.ai (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Kore.ai (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Conversica (US)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Avaamo
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Haptik
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Inbenta
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Creative Virtual
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Personetics
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendation