서비스 딜리버리 자동화 시장 규모, 점유율, 성장 분석 : 구성요소별, 유형별, 사용자 유형별, 업계별, 지역별 - 업계 예측(2026-2033년)

Global Service Delivery Automation Market size was valued at USD 1.7 billion in 2024 and is poised to grow from USD 1.84 billion in 2025 to USD 3.46 billion by 2033, growing at a CAGR of 8.2% during the forecast period (2026-2033).

The global Service Delivery Automation market is experiencing significant growth, driven primarily by the increasing demand from enterprises for enhanced operational efficiency, cost reduction, and effective management of complex IT infrastructures. The integration of digital workforces, along with advancements in artificial intelligence and machine learning, propels the adoption of automation solutions that improve accuracy, minimize human error, and accelerate service delivery. IT Process Automation is a leading segment, essential for optimizing core IT functions. The banking, financial services, and insurance (BFSI) sector is the largest end-user, utilizing automation for compliance and customer service enhancement. Asia-Pacific emerges as the dominant market, attributed to widespread digital transformation, while North America and Europe follow as key regions, bolstered by proactive adoption of AI technologies and robust industrial automation efforts.

Top-down and bottom-up approaches were used to estimate and validate the size of the Global Service Delivery Automation market and to estimate the size of various other dependent submarkets. The research methodology used to estimate the market size includes the following details: The key players in the market were identified through secondary research, and their market shares in the respective regions were determined through primary and secondary research. This entire procedure includes the study of the annual and financial reports of the top market players and extensive interviews for key insights from industry leaders such as CEOs, VPs, directors, and marketing executives. All percentage shares split, and breakdowns were determined using secondary sources and verified through Primary sources. All possible parameters that affect the markets covered in this research study have been accounted for, viewed in extensive detail, verified through primary research, and analyzed to get the final quantitative and qualitative data.

Global Service Delivery Automation Market Segments Analysis

Global Service Delivery Automation Market is segmented by Component, Type, User Type, Industry Vertical and region. Based on Component, the market is segmented into Software and Services. Based on Type, the market is segmented into IT Process Automation and Business Process Automation. Based on User Type, the market is segmented into Large Enterprises and Small and Medium Enterprises. Based on Industry Vertical, the market is segmented into BFSI, Healthcare, Travel, Hospitality and Leisure, IT and Telecom, Manufacturing, Transport and Logistics, Retail and Others. Based on region, the market is segmented into North America, Europe, Asia Pacific, Latin America and Middle East & Africa.

Driver of the Global Service Delivery Automation Market

One key market driver for the Global Service Delivery Automation Market is the increasing demand for operational efficiency among enterprises. Organizations are continually striving to streamline their processes, enhance productivity, and reduce operational costs, driving the adoption of automation technologies. The ability of service delivery automation to minimize manual intervention, accelerate response times, and improve service quality empowers businesses to focus on core competencies and innovation. As industries become increasingly digitalized, the transition towards automated service delivery is seen as essential for maintaining competitiveness and meeting the evolving expectations of customers, thereby propelling market growth.

Restraints in the Global Service Delivery Automation Market

One key market restraint for the Global Service Delivery Automation Market is the concern surrounding data security and privacy. As organizations increasingly rely on automated systems to handle sensitive customer information and critical operational processes, they face significant risks associated with data breaches and cybersecurity threats. These vulnerabilities can lead to reputational damage, regulatory penalties, and loss of customer trust, prompting businesses to hesitate in fully adopting automation solutions. Furthermore, the complex regulatory landscape regarding data protection adds an additional layer of challenge, as companies must ensure compliance while striving to leverage the advantages of service delivery automation.

Market Trends of the Global Service Delivery Automation Market

The Global Service Delivery Automation market is witnessing a significant trend characterized by the integration of generative AI with traditional robotic process automation (RPA). This evolution elevates automation capabilities from basic, rule-based functions to sophisticated cognitive processes, allowing bots to manage intricate data, comprehend natural language, and make informed decisions. As major platforms increasingly adopt this convergence, they are poised to automate more flexible and complex end-to-end workflows. This trend is reshaping service delivery methodologies across industries, enhancing operational efficiencies, and driving innovation in automation solutions, ultimately transforming how organizations manage and optimize their service delivery processes.

Table of Contents

Introduction

• Objectives of the Study
• Market Definition & Scope

Research Methodology

• Research Process
• Secondary & Primary Data Methods
• Market Size Estimation Methods

Executive Summary

• Global Market Outlook
• Key Market Highlights
• Segmental Overview
• Competition Overview

Market Dynamics & Outlook

• Macro-Economic Indicators
• Drivers & Opportunities
• Restraints & Challenges
• Supply Side Trends
• Demand Side Trends
• Porters Analysis & Impact
  • Competitive Rivalry
  • Threat of Substitute
  • Bargaining Power of Buyers
  • Threat of New Entrants
  • Bargaining Power of Suppliers

Key Market Insights

• Key Success Factors
• Market Impacting Factors
• Top Investment Pockets
• Ecosystem Mapping
• Market Attractiveness Index, 2025
• PESTEL Analysis
• Value Chain Analysis
• Pricing Analysis
• Case Studies
• Regulatory Landscape
• Technology Assessment

Global Service Delivery Automation Market Size by Component & CAGR (2026-2033)

• Market Overview
• Software
• Services

Global Service Delivery Automation Market Size by Type & CAGR (2026-2033)

• Market Overview
• IT Process Automation
• Business Process Automation

Global Service Delivery Automation Market Size by User Type & CAGR (2026-2033)

• Market Overview
• Large Enterprises
• Small and Medium Enterprises

Global Service Delivery Automation Market Size by Industry Vertical & CAGR (2026-2033)

• Market Overview
• BFSI
• Healthcare
• Travel, Hospitality and Leisure
• IT and Telecom
• Manufacturing
• Transport and Logistics
• Retail
• Others

Global Service Delivery Automation Market Size & CAGR (2026-2033)

• North America (Component, Type, User Type, Industry Vertical)
  • US
  • Canada
• Europe (Component, Type, User Type, Industry Vertical)
  • Germany
  • Spain
  • France
  • UK
  • Italy
  • Rest of Europe
• Asia Pacific (Component, Type, User Type, Industry Vertical)
  • China
  • India
  • Japan
  • South Korea
  • Rest of Asia-Pacific
• Latin America (Component, Type, User Type, Industry Vertical)
  • Mexico
  • Brazil
  • Rest of Latin America
• Middle East & Africa (Component, Type, User Type, Industry Vertical)
  • GCC Countries
  • South Africa
  • Rest of Middle East & Africa

Competitive Intelligence

• Top 5 Player Comparison
• Market Positioning of Key Players, 2025
• Strategies Adopted by Key Market Players
• Recent Developments in the Market
• Company Market Share Analysis, 2025
• Company Profiles of All Key Players
  • Company Details
  • Product Portfolio Analysis
  • Company's Segmental Share Analysis
  • Revenue Y-O-Y Comparison (2023-2025)

Key Company Profiles

• Accenture
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• IBM
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Tata Consultancy Services (TCS)
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cognizant
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Infosys
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Wipro
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Capgemini
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• ServiceNow
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Atos
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• HCLTech
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• UiPath
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Automation Anywhere
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Microsoft
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• VMware
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• BMC Software
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Cisco Systems
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Amdocs
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Genpact
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Splunk
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments
• Broadcom
  • Company Overview
  • Business Segment Overview
  • Financial Updates
  • Key Developments

Conclusion & Recommendations