세계의 소비자용 ID 및 액세스 관리(CIAM) 시장 예측 : 컴퍼넌트별, 전개 유형별, 인증 유형별, 조직 규모별, 최종 사용자별, 지역별 분석(-2030년)

According to Stratistics MRC, the Global Consumer Identity and Access Management (CIAM) Market is accounted for $10.03 billion in 2024 and is expected to reach $29.06 billion by 2030 growing at a CAGR of 19.4% during the forecast period. A specific subset of identity management called Consumer Identity and Access Management (CIAM) is devoted to protecting and managing consumer identities and their access to online services. With features like social login, consent management, multi-factor authentication, and single sign-on (SSO), CIAM solutions allow companies to offer their clients smooth, safe, and customized experiences. Moreover, while enabling companies to collect useful customer data for analytics and personalization, these systems also guarantee that only authorized individuals have access to sensitive information.

According to a report by IBM, the global average cost of a data breach reached $4.45 million in 2023, highlighting the need for robust security solutions like CIAM to protect consumer identities and sensitive data from cyber attacks, ensuring regulatory compliance and maintaining customer trust.

Market Dynamics:

Driver:

Increasing demand for a smooth customer experience

Businesses are realizing more and more how important a smooth customer experience is to increasing sales and fostering brand loyalty. Consumers anticipate simple access to services without laborious login procedures, which may cause annoyance and abandonment. Businesses can expedite user registration, authentication, and access across multiple platforms and devices with the help of CIAM solutions. Additionally, CIAM contributes to improving user convenience while preserving security by offering features like social login options and single sign-on (SSO), which eventually raises conversion rates and improves customer satisfaction.

Restraint:

Insufficient experienced cybersecurity experts

One of the biggest obstacles for companies trying to deploy successful CIAM solutions is the lack of skilled cybersecurity professionals. The need for qualified experts who can control and reduce these risks has increased as cyberthreats have grown more complex. Due to insufficient security measures brought on by this scarcity, organizations may become more susceptible to identity theft and security breaches. Furthermore, businesses might find it difficult to fully utilize CIAM technologies without qualified staff, which could lead to less-than-ideal identity system implementation and administration.

Opportunity:

Large number of online transactions

There is a significant need for strong CIAM solutions due to the rise in online transactions, especially in industries like banking and eCommerce. Systems that can securely manage user identities and access privileges are necessary as businesses grow to accommodate expanding customer bases. Organizations can prevent identity theft and unwanted access by implementing strong authentication techniques like one-time passwords (OTP) and multi-factor authentication (MFA) with the aid of CIAM solutions. Moreover, businesses that handle high transaction volumes benefit from this emphasis on security, which makes CIAM a crucial part of their digital infrastructure.

Threat:

Data privacy issues

Customers concerns about the management and security of their personal data are growing as data privacy becomes more widely recognized. Prominent data breaches have increased doubt about companies' capacity to protect private information. If organizations are unable to show that they have effective data protection measures in place, this worry may result in a lack of trust in CIAM systems. Additionally, the possibility of heavy fines and legal issues for non-compliance with strict regulations like the CCPA and GDPR further complicates the environment for CIAM providers.

Covid-19 Impact:

The COVID-19 pandemic has had a major effect on the market for consumer identity and access management (CIAM), hastening the adoption of remote work and digital services. The need for safe and effective identity management systems increased as more companies moved their operations online due to a rise in online transactions and a greater dependence on digital platforms. With a noticeable increase in cyber attacks taking advantage of weaknesses linked to remote work settings, this change raised awareness of cybersecurity threats. Furthermore, CIAM solutions were therefore given top priority by organizations in order to improve security protocols, optimize user experiences, and guarantee adherence to changing data privacy laws.

The Cloud segment is expected to be the largest during the forecast period

The market for consumer identity and access management, or CIAM, is dominated by the cloud segment. The many benefits that cloud-based solutions provide, such as cost-effectiveness, scalability, and flexibility, are responsible for this dominance. To effectively manage user identities and access across multiple platforms without having to make large upfront infrastructure investments, organizations are becoming more and more interested in implementing cloud CIAM solutions. Moreover, cloud CIAM solutions offer ongoing updates and sophisticated security features that help businesses adhere to changing regulatory requirements while guaranteeing strong customer identity protection.

The Multi-Factor Authentication (MFA) segment is expected to have the highest CAGR during the forecast period

In the Consumer Identity and Access Management (CIAM) market, the Multi-Factor Authentication (MFA) segment is anticipated to grow at the highest CAGR. The growing demand for stronger security measures to shield private client information from online attacks and identity theft is what is causing this expansion. By requiring users to provide multiple forms of verification before gaining access, such as a password and fingerprint scan or a one-time code sent via SMS, MFA adds an extra layer of security. Furthermore, adopting MFA solutions is becoming crucial for maintaining user convenience while guaranteeing compliance as organizations deal with increasingly stringent regulatory requirements and an increase in data breach incidents.

Region with largest share:

The market for Consumer Identity and Access Management (CIAM) is dominated by the North American region. A highly developed digital economy with a sizable number of online businesses and a tech-savvy consumer base is the driving force behind this dominance. Strong CIAM solutions are in high demand to maintain compliance and safeguard consumer identities due to the region's strict regulatory environment, which includes data protection laws like the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR). Additionally, organizations are investing heavily in CIAM technologies to protect sensitive data and improve customer trust as a result of the growing frequency of data breaches and the increased awareness of the significance of effective identity and access management practices.

Region with highest CAGR:

Over the course of the forecast period, the Consumer Identity and Access Management (CIAM) market is expected to grow at the highest CAGR in the Asia Pacific region. Numerous factors, such as the region's accelerating digital transformation and the large investments made by businesses in creating effective database management systems, are responsible for this rapid growth. The demand for secure digital services is being driven by factors such as growing smartphone adoption, rising internet penetration, and an expanding middle class. Furthermore, strong CIAM solutions are essential for managing user identities and protecting sensitive data as companies in nations like China, Japan, South Korea, and India grow their online offerings.

Key players in the market

Some of the key players in Consumer Identity and Access Management (CIAM) market include Broadcom Inc, Cisco Systems, Inc, Microsoft Corporation, Acuant, Inc, SAP SE, Forgerock Inc., IBM Corporation, Loginradius Inc., Okta Inc., Mitek System, Inc, Akamai Technologies, Ping Identity, Salesforce Inc, OpenText and Thales.

Key Developments:

In June 2024, Microsoft Corp. and Hitachi Ltd. announced projected multibillion-dollar collaboration over the next three years that will accelerate social innovation with generative AI. Through this strategic alliance, Hitachi will propel growth of the Lumada business, with a planned revenue of 2.65 trillion yen (18.9 billion USD)*1 in FY2024, and will promote operational efficiency and productivity improvements for Hitachi Group's 270,000 employees.

In June 2024, SAP SE and WalkMe Ltd. announced that the companies have entered into a definitive agreement under which SAP will acquire WalkMe, a leader in digital adoption platforms (DAPs). WalkMe's solutions help organizations navigate constant technology change by providing users with advanced guidance and automation features that enable them to execute workflows seamlessly across any number of applications.

In March 2024, Networking major Cisco has signed an agreement with the Karnataka government to train 40,000 people in cybersecurity skills and awareness. Women will represent half of the trained workforce to help meet the growing need for such skills as organisations bolster the cybersecurity, according to the memorandum of understanding the company signed with Karnataka Innovation Technology Society, Department of Electronics, Information Technology, Biotechnology.

Components Covered:

• Solutions
• Service

Deployment Types Covered:

• On-Premises
• Cloud
• Software as a Service (SaaS)

Authentication Types Covered:

• Single Sign-On (SSO)
• Password less Authentication
• Multi-Factor Authentication (MFA)

Organization Sizes Covered:

• Large Enterprises
• Small & Medium-Sized Enterprise

End Users Covered:

• Healthcare
• Banking, Financial Services, and Insurance (BFSI)
• Retail & e-commerce
• Hospitality
• Education
• Manufacturing
• Transportation
• Telecommunication
• Other End Users

Regions Covered:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • Italy
  • France
  • Spain
  • Rest of Europe
• Asia Pacific
  • Japan
  • China
  • India
  • Australia
  • New Zealand
  • South Korea
  • Rest of Asia Pacific
• South America
  • Argentina
  • Brazil
  • Chile
  • Rest of South America
• Middle East & Africa
  • Saudi Arabia
  • UAE
  • Qatar
  • South Africa
  • Rest of Middle East & Africa

What our report offers:

• Market share assessments for the regional and country-level segments
• Strategic recommendations for the new entrants
• Covers Market data for the years 2022, 2023, 2024, 2026, and 2030
• Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
• Strategic recommendations in key business segments based on the market estimations
• Competitive landscaping mapping the key common trends
• Company profiling with detailed strategies, financials, and recent developments
• Supply chain trends mapping the latest technological advancements

Free Customization Offerings:

All the customers of this report will be entitled to receive one of the following free customization options:

• Company Profiling
  • Comprehensive profiling of additional market players (up to 3)
  • SWOT Analysis of key players (up to 3)
• Regional Segmentation
  • Market estimations, Forecasts and CAGR of any prominent country as per the client's interest (Note: Depends on feasibility check)
• Competitive Benchmarking
  • Benchmarking of key players based on product portfolio, geographical presence, and strategic alliances

Table of Contents

1 Executive Summary

2 Preface

• 2.1 Abstract
• 2.2 Stake Holders
• 2.3 Research Scope
• 2.4 Research Methodology
  • 2.4.1 Data Mining
  • 2.4.2 Data Analysis
  • 2.4.3 Data Validation
  • 2.4.4 Research Approach
• 2.5 Research Sources
  • 2.5.1 Primary Research Sources
  • 2.5.2 Secondary Research Sources
  • 2.5.3 Assumptions

3 Market Trend Analysis

• 3.1 Introduction
• 3.2 Drivers
• 3.3 Restraints
• 3.4 Opportunities
• 3.5 Threats
• 3.6 End User Analysis
• 3.7 Emerging Markets
• 3.8 Impact of Covid-19

4 Porters Five Force Analysis

• 4.1 Bargaining power of suppliers
• 4.2 Bargaining power of buyers
• 4.3 Threat of substitutes
• 4.4 Threat of new entrants
• 4.5 Competitive rivalry

5 Global Consumer Identity and Access Management (CIAM) Market, By Component

• 5.1 Introduction
• 5.2 Solutions
  • 5.2.1 Access and Management Authorization
  • 5.2.2 Behavioural Analytics
  • 5.2.3 Identity Verification and Authentication
  • 5.2.4 Identity Governance
• 5.3 Service
  • 5.3.1 Integration and Deployment
  • 5.3.2 Consulting
  • 5.3.3 Maintenance and Support

6 Global Consumer Identity and Access Management (CIAM) Market, By Deployment Type

• 6.1 Introduction
• 6.2 On-Premises
• 6.3 Cloud
• 6.4 Software as a Service (SaaS)

7 Global Consumer Identity and Access Management (CIAM) Market, By Authentication Type

• 7.1 Introduction
• 7.2 Single Sign-On (SSO)
• 7.3 Password less Authentication
• 7.4 Multi-Factor Authentication (MFA)

8 Global Consumer Identity and Access Management (CIAM) Market, By Organization Size

• 8.1 Introduction
• 8.2 Large Enterprises
• 8.3 Small & Medium-Sized Enterprise

9 Global Consumer Identity and Access Management (CIAM) Market, By End User

• 9.1 Introduction
• 9.2 Healthcare
• 9.3 Banking, Financial Services, and Insurance (BFSI)
• 9.4 Retail & e-commerce
• 9.5 Hospitality
• 9.6 Education
• 9.7 Manufacturing
• 9.8 Transportation
• 9.9 Telecommunication
• 9.10 Other End Users

10 Global Consumer Identity and Access Management (CIAM) Market, By Geography

• 10.1 Introduction
• 10.2 North America
  • 10.2.1 US
  • 10.2.2 Canada
  • 10.2.3 Mexico
• 10.3 Europe
  • 10.3.1 Germany
  • 10.3.2 UK
  • 10.3.3 Italy
  • 10.3.4 France
  • 10.3.5 Spain
  • 10.3.6 Rest of Europe
• 10.4 Asia Pacific
  • 10.4.1 Japan
  • 10.4.2 China
  • 10.4.3 India
  • 10.4.4 Australia
  • 10.4.5 New Zealand
  • 10.4.6 South Korea
  • 10.4.7 Rest of Asia Pacific
• 10.5 South America
  • 10.5.1 Argentina
  • 10.5.2 Brazil
  • 10.5.3 Chile
  • 10.5.4 Rest of South America
• 10.6 Middle East & Africa
  • 10.6.1 Saudi Arabia
  • 10.6.2 UAE
  • 10.6.3 Qatar
  • 10.6.4 South Africa
  • 10.6.5 Rest of Middle East & Africa

11 Key Developments

• 11.1 Agreements, Partnerships, Collaborations and Joint Ventures
• 11.2 Acquisitions & Mergers
• 11.3 New Product Launch
• 11.4 Expansions
• 11.5 Other Key Strategies

12 Company Profiling

• 12.1 Broadcom Inc
• 12.2 Cisco Systems, Inc
• 12.3 Microsoft Corporation
• 12.4 Acuant, Inc
• 12.5 SAP SE
• 12.6 Forgerock Inc.
• 12.7 IBM Corporation
• 12.8 Loginradius Inc.
• 12.9 Okta Inc.
• 12.10 Mitek System, Inc
• 12.11 Akamai Technologies
• 12.12 Ping Identity
• 12.13 Salesforce Inc
• 12.14 OpenText
• 12.15 Thales